Ameristar Casinos

  www.ameristar.com
  www.ameristar.com

Ameristar Casinos Reviews

Updated December 8, 2014
Updated December 8, 2014
79 Reviews
2.9
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
38 Ratings

Review Highlights

Pros
  • Starting pay was good but only a 3% raise (you have to wait a year for one) (in 7 reviews)

  • They seem to care a lot for the team members (in 10 reviews)


Cons
  • Bullying and harassment from customers directed at employees is very bad at the kansas city location and management allows it to happen regularly (in 6 reviews)

  • Although they claim they have an open door policy here it has become clear to employees that expressing concerns will only get you into trouble (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent but can be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in East Chicago, IN
    Former Employee - Anonymous Employee in East Chicago, IN

    I worked at Ameristar Casinos full-time (more than an year)

    Pros

    Great benefits, never had to pay for lunch, Could get discounts in Vegas!

    Cons

    Shady management. Not a lot of new faces so if youre looking for an exciting job, this might not be what you're expecting.

    Advice to ManagementAdvice

    Act like we're humans and not worker bees.

    Doesn't Recommend
    Neutral Outlook
  2.  

    It's not too bad depending on your position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Surveillance Operator
    Current Employee - Surveillance Operator

    I have been working at Ameristar Casinos full-time (more than an year)

    Pros

    Free food, never a dull moment. Just when you thought you have seen and/or heard it all.

    Cons

    Work holidays, no paid holidays. Surveillance watches employees like a hawk and write them up for the smallest things.

    Advice to ManagementAdvice

    Stop showing favoritism to all the butt kissers.

    Neutral Outlook
    No opinion of CEO
  3.  

    Broke out of shawshank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Blackjack Dealer in Kansas City, MO
    Current Employee - Blackjack Dealer in Kansas City, MO

    I have been working at Ameristar Casinos full-time (more than 10 years)

    Pros

    Not too bad starting pay

    Cons

    Management doesn't back up its employees in stressful moments

    Advice to ManagementAdvice

    Great customer service doesn't mean giving in to a customer's unrealistic demands

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  5.  

    It was great company! And it was a fun environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Service Specialist in East Chicago, IN
    Former Employee - Slot Service Specialist in East Chicago, IN

    I worked at Ameristar Casinos part-time (less than an year)

    Pros

    Great place to make new friends, decent pay, group tips, a fun environment, customers are usually fun to be around wtih.

    Cons

    The smoking part of the fun environment is my main complaint but they warn you ahead of time. Lots of running around, some irate guests, and managers.

    Advice to ManagementAdvice

    To remember we are all in it together.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Once a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos (more than 5 years)

    Pros

    You can make great friends

    Cons

    Poor employee morale. The company made too many cuts to sell, which has made employees very nervous.

    Advice to ManagementAdvice

    Give employees respect they deserve

    Doesn't Recommend
    Neutral Outlook
  7.  

    Sucks Your Soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Kansas City, MO
    Current Employee - Management in Kansas City, MO

    I have been working at Ameristar Casinos full-time

    Pros

    Decent money. Good co-workers. A few fun customers.

    Cons

    Terrible hours. Horrible, incompetent micro-managers in charge of your life and career.

    Advice to ManagementAdvice

    Lighten up and learn how to manage people. Treat employees like grown-ups in a business environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Not a bad place to work, if you don't mind working week-ends, holidays, etc.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Charles, MO
    Former Employee - Anonymous Employee in Saint Charles, MO

    I worked at Ameristar Casinos full-time (more than 8 years)

    Pros

    Fairly good benefits, including pay 401k health insurance
    subsidized company cafeteria,
    work seven get paid eight,
    diverse workforce, with no discrimination,

    Cons

    it takes a number of years working before you can get a work schedule that you like.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    cook 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Saint Charles, MO
    Current Employee - Cook in Saint Charles, MO

    I have been working at Ameristar Casinos full-time (more than 3 years)

    Pros

    Fun environment to work for. Great learning place for new chefs. Able to learn a variety of foods hands on.

    Cons

    Work very late hours. Dont expect weekends off. Moving up in the company is very hard too do, very political when it comes to that.

    Advice to ManagementAdvice

    At first you guys showed us how much you care. Get back to that

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Just make sure you watch your back an keep documentation on things that happen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Table Games Dealer in Kansas City, MO
    Former Employee - Table Games Dealer in Kansas City, MO

    I worked at Ameristar Casinos part-time (less than an year)

    Pros

    Dealer school was free and if your halfway decent your basically guaranteed a job after training.

    Cons

    Unreliable hours....inconsistency in many areas. Take your training/experience and use it to apply at another casino

    Advice to ManagementAdvice

    Do a better job of processing payroll so you don't get checks messed up

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Could have been better or worse (Hotel Employee)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent in Saint Charles, MO
    Former Employee - Guest Service Agent in Saint Charles, MO

    I worked at Ameristar Casinos full-time (more than an year)

    Pros

    Networking to move on
    Initial advancement opportunities
    Fun atmosphere and chances to meet great guests
    Supervisors were very aware of the work

    Cons

    Management had no idea half of what was going on
    Employee exit surveys did nothing to help get the hotel management back under control
    Hotel Director did not even know how to work the computer system

    Advice to ManagementAdvice

    Use the surveys to your advantage. Also, maybe consider reading reviews from Trip Advisor. If guests constantly complain about specific people in management, maybe a closer look should be taken.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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