Ameristar Casinos Reviews

Updated August 17, 2015
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3.0
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Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
5 Ratings

Pros
  • Starting pay was good but only a 3% raise (you have to wait a year for one) (in 7 reviews)

  • Nurtures positive atmosphere from Team Members (in 10 reviews)

Cons
  • At all levels of the casino both backstabbing and preferential treatment run rampant at the Kansas City location (in 6 reviews)

  • Managers treat employees like children and although say there is an open door policy there really is not one (in 5 reviews)

More Pros and Cons

20 Employee Reviews

Sort: Popular Rating Date
  1. Monotonous Hotel Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Black Hawk, CO
    Former Employee - Guest Service Agent in Black Hawk, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ameristar Casinos full-time (Less than a year)

    Pros

    Fun environment to work around. A good place to start a career in hotel management if thats what you are seeking.

    Cons

    Same thing everyday, all day. Have to act ilke a robot basically. Dealing with rude and complaining customers all day because they get comp'd rooms all the time gets really annoying.

    Advice to Management

    Be sure the front desk is fully staffed during the rush hours of the hotel. I swear I stood there checking people in for 4 hours straight with no time to breathe because we didn't have enough employees.


  2. Security Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in East Chicago, IN
    Former Employee - Security Officer in East Chicago, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Fun work environment fast paced

    Cons

    advancement often does not come from within

    Advice to Management

    N/a


  3. Guest Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos part-time

    Pros

    Meeting great people. Health benefits. Team dining room. Opportunity to work more than part-time hours.

    Cons

    Very small raises. Point system. Management favoritism. A lot of unnecessary changes.

    Advice to Management

    Keep it stable. Too many changes within management. Try not to show favoritism so much. Also stick to what you say/propose, like backing up employees when making decisions with guests.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good company with its flaws

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Overall great company and experience

    Cons

    It's all about who you know


  6. Who you know

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    entertaining atmosphere. fun environment on the casino floor.

    Cons

    resources were stretched thin most of the time. evaluated on who you know and how much they like you.


  7. Decent but can be better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in East Chicago, IN
    Former Employee - Anonymous Employee in East Chicago, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at Ameristar Casinos full-time (More than a year)

    Pros

    Great benefits, never had to pay for lunch, Could get discounts in Vegas!

    Cons

    Shady management. Not a lot of new faces so if youre looking for an exciting job, this might not be what you're expecting.

    Advice to Management

    Act like we're humans and not worker bees.


  8. It's not too bad depending on your position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Surveillance Operator
    Current Employee - Surveillance Operator
    Neutral Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time (More than a year)

    Pros

    Free food, never a dull moment. Just when you thought you have seen and/or heard it all.

    Cons

    Work holidays, no paid holidays. Surveillance watches employees like a hawk and write them up for the smallest things.

    Advice to Management

    Stop showing favoritism to all the butt kissers.


  9. It wasn't really that good , the job was great the customers were, but the people made it unwelcoming.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    The money is good, the customers tip well and are very welcoming.

    Cons

    Coworkers drama, supervisors aren't really that good, could be better management.

    Advice to Management

    Follow through with fixing complaints.


  10. Broke out of shawshank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Blackjack Dealer in Kansas City, MO
    Current Employee - Blackjack Dealer in Kansas City, MO

    I have been working at Ameristar Casinos full-time (More than 10 years)

    Pros

    Not too bad starting pay

    Cons

    Management doesn't back up its employees in stressful moments

    Advice to Management

    Great customer service doesn't mean giving in to a customer's unrealistic demands


  11. It was great company! And it was a fun environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Service Specialist in East Chicago, IN
    Former Employee - Slot Service Specialist in East Chicago, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ameristar Casinos part-time (Less than a year)

    Pros

    Great place to make new friends, decent pay, group tips, a fun environment, customers are usually fun to be around wtih.

    Cons

    The smoking part of the fun environment is my main complaint but they warn you ahead of time. Lots of running around, some irate guests, and managers.

    Advice to Management

    To remember we are all in it together.



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