Amplify Credit Union Reviews

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Amplify Credit Union President and CEO Paul Trylko
Paul Trylko
2 Ratings

4 Employee Reviews

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  1. Helpful (2)

    Avoid at all costs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amplify Credit Union full-time (More than 3 years)

    Pros

    As others have mentioned, Amplify used to be a good place to work. Over the past few years that has changed. I really can't think of anything to list as a pro of working there.

    Cons

    Everything that happens is solely for the benefit of upper management. Don't believe for a second that the best interests of the members are even given a passing thought. How many VPs/AVPs does it take to run a credit union? The number of people with these titles has exploded and they could care less about the people on the front lines. When members think about Amplify, they think about exactly these people. Not the many many VPs or even the CEO. The tellers are the face of the credit union, bottom line. Management is making many questionable decisions and the mentality is that the employees can come along or not. Good luck achieving anything without getting and keeping your employees on board and excited about the company and its future. Upper management acts like this is a top tier place with advantages over its competitors when they can't even keep their online banking up and running.

    Advice to Management

    Spend less time thinking about padding your retirement accounts and more time really thinking about the members and your employees instead of just giving it lip service.

    Amplify Credit Union Response

    Oct 16, 2014 – Sr. HR Generalist

    Your input as a tenured team member is important, so thank you for taking the time to write this review. It is very concerning when someone who has been with our organization as long as you have has ... More


  2. Helpful (3)

    A Change Will Do You Good? Well, Maybe Not.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management Professional in Austin, TX
    Current Employee - Account Management Professional in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Amplify Credit Union full-time (More than 3 years)

    Pros

    Good Vision and Mission. At the core, it has a good foundation.

    Cons

    The environment that you're taught in initial training and shared during your interview exists in only that environment. In the retail centers themselves, the mentality that you are there working to live up to "People Helping People" is completely gone. Where lending used to be a more personal task, it's not been centralized to meet with the practices of the "industry". Isn't that why you work with a Credit Union so that you get the personal attention that you wouldn't get from other institutions? The CU continues to hire management/upper management that bring "fresh" ideas that take away from the practices that made the CU a valued institution for its members. Members are coming last. The top executives have been with the CU for years, but seem to have lost touch with team members. Where monthly/quarterly meetings with the Executive team were the standard, now the communication has been eliminated. Questions about changes to policy and procedure are viewed as a "rebel" action and will result in creating a target on your back as they work to eliminate anyone who would be causing an "uprising". If you are considering working for Amplify, please ask what the turnover rate is. They are "colorful" with their statistics, as they mention that several team members resign their positions. It is a practice of theirs to give an employee the option to resign or be terminated. They explain that resigning will help the team member in working to get a new position as they will not reveal the termination to any potential employers inquiring about their tenure at the CU.

    Advice to Management

    I'd say stop by a branch. Ask a MSR or a AMP to lunch, randomly, and ask them their thoughts. Take a look at the lending practices that you have instilled. Many of the new procedures that are instituted are not fully tested, and yet instead of speaking to those affected (at the branch level), mid-management massages the numbers and/or complaints of members. Stop hiring by the buddy system. You hire management from one institution, say a bank, and then there becomes a movement to hire management from that company. When that doesn't work out, you move on to another financial institution and do the same thing, fire current managers, hire new ones, and the cycle continues. Look at you staff that have been able to stick it out for potential leaders. A lot of talent has been lost in the last three years due to the constant change in management, management practices, and the change in the actual culture (not the one sold in the interview phase) that exists.

    Amplify Credit Union Response

    Aug 22, 2014 – Sr. HR Generalist

    Thank you very much for taking the time to share your experience thus far with Amplify Credit Union. Your review provides us with valuable insight into your employment experience with us so far ... More


  3. Helpful (3)

    When it was a credit union culture, it was great. Now- not so much.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Austin, TX
    Former Employee - Member Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amplify Credit Union part-time (More than 3 years)

    Pros

    Amplify's trainers presents a wonderful outline of the culture the organization seeks to achieve.

    Cons

    The positive culture portrayed in training does not exist within the branches. It's an organization that is extremely clique-ish and catty. Turnover rate is very high. And the open door policy to discuss concerns or make suggestions for improvement is NOT REALLY open unless you belong to the clique. There has been a transition to more of a banking mentality than a credit union mentality over the past couple of years.

    Advice to Management

    Revisit the purpose of a credit union and the culture training that is provided to your employees and seek to make that a reality. An organization that grows out of integrity earns a lot more respect than one that grows from pushing numbers.


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  5. Helpful (4)

    Disappointing cronyism and lack of accountability

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend

    Pros

    Amplify Federal Credit Union is located in Austin, TX and is very much a part of the "Austin Scene". The facilities are relative new and comfortable.

    Cons

    There are really too many to list. This is a pseudo-sorority impersonating a business and the petty gossip and back-biting is overwhelming.

    Advice to Management

    Worry more about the bottom line and effective job performance and less about who is your buddy. Apply all policies evenly at all levels of management.



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