Angie's List Reviews

Updated April 22, 2015
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Angie's List CEO Bill Oesterle
Bill Oesterle
19 Ratings

27 Employee Reviews

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  1. Helpful (1)

    Very deceiving with a low level of ingrity and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Vibrant atmosphere, non-typical perks, company social functions, reasonable to above avg pay.

    Cons

    Low business integrity, high turn-over, clique-ish, questionable ethics and processes.

    Advice to Management

    Realize that a company builds a local reputation based on how it employees are treated.

  2. Helpful (3)

    Work anywhere else....literally anywhere.

    Former Employee - Anonymous in Indianapolis, IN
    Former Employee - Anonymous in Indianapolis, IN

    I worked at Angie's List

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    it was fun while it lasted, I met some cool people who I actually can't believe are still there. Being at a different company now I feel like I can breathe again.

    Cons

    Reviews you can trust? hardly. People were often let go from their jobs for no reason, and given a months pay to be kept quiet. No training, it's sink or swim. Often people were let go with no documented reason why, it was just "this doesn't seem like the right fit for you". Please do not work for this company. You will have fun but eventually a voice in the back of your mind will say...."this isn't right". It isn't. They care WAY more about the advertising dollars than they do customers and employees. You are a number.

    Advice to Management

    I truly do appreciate you stepping up for LBGT rights, but don't use that to cover up bad press. New class action lawsuit and significant drops in stock due to Amazon launching a similar service. This place is held up by duct tape and shattered dreams at this point. Reduce the workforce to a call center, make the service free and stop calling the same plumber 50 times asking him to advertise. It's not going to last much longer.

  3. Helpful (3)

    Some shady stuff going on here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Big Deal Consultant in Indianapolis, IN
    Current Employee - Big Deal Consultant in Indianapolis, IN

    I have been working at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lot of PTO and bonus days off you can earn. Used to be a very laid back atmosphere but now that they are a public company that has started to go away. Some good people work here but other than that the only positive is the food at the on campus Moto Cafe.

    Cons

    Where should I start. Your happiness here will be decided pretty much once you get placed out of training. Get placed in a good market? Then you can easily make some great money. Get placed in a crappy market? Your life will be miserable. Service Providers are CONSTANTLY called by ad sales, storefront and big deal reps so if you are able to get them on the phone, they are already frustrated with Angie's List about 80% of the time. Goals are always increasing and changes in other areas that directly affect your job in booking deals get rolled out and THEN you are notified rather than working together and being proactive They preach that it is all about the team yet each division rarely works together or communicates. You will be moved within your market about every 3 to 4 months and given the "needs of the business" line. This will keep you from growing relationships with your service providers and despite requesting to change markets and having good numbers, it won't happen. There are some really good managers and leaders there that will having you drink the kool aide, but at the end of the day you have to believe in the product and once you lose faith in it, start looking for a new job because that day will happen. Your job is to call companies and get them to run "deals" at 40-60% off their regular rates and then give you 40-50% of the revenue. They make their money off of the add on sales at the members home, or the bait and switch. A red flag should have been when the CEO owns a separate company who then leases properties to Angie's List and then turns around and sells those properties for millions more than the assed value. Nice double dip, if you can get it!

    Advice to Management

    Stop being a ready, fire, aim company. Listen to your employees suggestions rather than pretending like you are actually escalating suggestions.

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  5. Helpful (1)

    It was great at first but has gone downhill quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Sales Representative in Indianapolis, IN
    Former Employee - Ad Sales Representative in Indianapolis, IN

    I worked at Angie's List full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Laid back environment. They respect that employees have lives outside of work.

    Cons

    The sales department is in constant turmoil. A lot of the managers they have promoted are unqualified and are very untrustworthy. There seems to be no direction. There are constant rumors swirling of the company being sold. There is no job security anymore.

    Advice to Management

    Communicate better. Take responsibility for your actions and stop playing favorites. Be professional and stop letting your giant egos control all of your business decisions. When your stock price drops from over $30 down to $5 it's because your way isn't working.

  6. Helpful (4)

    Failing company that is upping the demand on it's workforce. Very scary place to work right now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Sales Representative in Indianapolis, IN
    Former Employee - Ad Sales Representative in Indianapolis, IN

    I worked at Angie's List

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Compensation when you sell more than $10,000. The comp plan is extremely good.
    - Work schedule is 9-5 M-F which is nice
    - Semi / Casual work attire
    - Benefits are pretty standard, nothing outrageous. It is a Savings Account based.

    Cons

    - Calling companies that have been called hundreds of times
    - Calling the same company to either be told "No, stop calling. " Or just a voicemail.
    - No policy enforcement. Policies are made up on the spot from management. There is no guideline as managers make their rules for their team.
    - Favoritism and political. If you aren't in good with your manager, the territory you are given will get you fired. What I mean is that the territory that somebody had a very good month in the month prior and closed lots of deal, will then be assigned to you. If you can sell your goal after somebody already mutilated the market, kudos to you!
    - Turn over. Be prepared to be fired, bottom line.
    - The company recently upped their employees to stay late twice a month, the 15th and the last day of the month. This means a 9AM - MIDNIGHT. This clearly shows a company that is DESPERATE to do whatever they can to stop their downfall. For people with families, not a good scenario. If you don't abide by these two late shifts per month, you will be pushed out the door.
    - 40 calls per day. This may not seem like a lot, but when you only have 300 accounts that are assigned to you, take 40 divided by 300. That means you will call these same companies 2 or 3 times per month. That list gets smaller throughout the month as well when people tell you no, or you leave the 10th voicemail.
    - Personal growth does not exist anymore. The company laid off 100 employees summer 2014. The company stock has fallen off the face of the earth and the downsizing will continue until Angie's List can post a profit.
    - Leadership does not truly exist. Angie's List went through a huge growth period while going public ( and got sued for insider trading ). The management that was promoted we're people who we're good at sales. No managers besides maybe a select few have any prior management experience, making communicating with management difficult.

    Advice to Management

    My advice to management would not matter. They don't listen. It is make 40 calls and hit goal or bye. That simple. My only advice would be, time to cut back significantly. You are no longer calling companies to form good relationships, you are badgering companies for greedy profit. You say Service Providers can't pay to be on the list, but they sure pay out the ying-yang to be up high on the list. I believe Angie's List has destroyed their reputation not only with service providers, but members as well. Company moral is very low right now, in Account Management and Ad Sales.

  7. Ad Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advertising Sales in Indianapolis, IN
    Current Employee - Advertising Sales in Indianapolis, IN

    I have been working at Angie's List

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The harder you work, the more you make.

    Cons

    Very high deductible insurance plan.

  8. Helpful (3)

    Poor Management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Sales Representative in Indianapolis, IN
    Former Employee - Ad Sales Representative in Indianapolis, IN

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great work environment, excellent benefits package and corporate culture. They have company wide celebrations and the company has opportunities to move up to management positions. Paid vacations, and PTO days.

    Cons

    Company has not made a profit since the companies beginnings 18 years ago. This is a large company of over 1000 employees with the business mentality of a small business. This company does not take care of their salesmen. They continue to degrade the amount and quality of leads and expect high results. They constantly change the pay plan and commission rate to their benefit. They hire hundreds of employees to take advantage of the economical incentives paid to them from the state of Indiana. Then they take leads from the other Reps that have tenure not caring if they have enough leads to make a living.

    Advice to Management

    Quit hiring more salesmen to make it look like Angie's List is a successful corporation when you don't have enough business leads to make it possible for your "current" Reps to make a good living. WE all get it that you are setting the company up so it will sell for millions of dollars but don't do it by hurting people and make it impossible for your employees to take care of their families. Please get out of the business world as soon as possible.

  9. Helpful (2)

    Abysmal, unless you're an alcoholic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health and Wellness Ad Sales in Indianapolis, IN
    Former Employee - Health and Wellness Ad Sales in Indianapolis, IN

    I worked at Angie's List full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The diner isn't too bad. It is POSSIBLE to make a decent living, however you have to be adept at cronyism.

    Cons

    Inept management at all levels, no territory stability for establishment, favoritism and quid pro quo sexual favoritism.

    Advice to Management

    Clean house - especially with middle and lower managers. Let your sales people stay in their assigned territories in order to succeed. In addition, listening to the front line wouldn't be a bad idea.

  10. Helpful (1)

    For entry level people only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Angie's List full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Onsite fitness center, casual dress

    Cons

    Like my title indicates, you should avoid this place if you are mid career or later, or if you desire a workplace where you will learn practical skills. You will receive no training, and no support from executive team, but you will be blamed when the bone headed flavor of the week ideas from execs don't generate any revenue. Exec team is laser focused on coddling investors and selling their stock options while avoiding any implementation of basic business discipline that might actually allow them to make money. The horrible communication skills of the execs make everything worse. Engineering department has 100% turnover about every 2 years, because they are treated like sweatshop employees and are never considered part of the circle of trust, thus allowing them to get blamed for everything. Nobody intelligent and ambitious stays, it's just too much of a mess to put up with. It's fine if you need a first job and some beer money and don't mind being managed by people who've never had any management training.

    Advice to Management

    See Cons. It's no secret this is a lousy place to work, particularly so for high tech workers or seasoned business managers, so you might want to start listening a bit more closely to the feedback that's out there if you have a genuine interest in attracting smart people with some business or technical expertise. Spend some time trying to solve real client problems. Blanketing cable TV with bad ads and sending a billion spam emails a week isn't real Marketing. Get a real marketer in there, and stay out of his/her way.

  11. Helpful (1)

    Great Idea poor implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Ad Sales Manager in Indianapolis, IN
    Former Employee - Ad Sales Manager in Indianapolis, IN

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No rules, if you know the right people you can make a lot of money.

    Cons

    No rules. Your career and finances are based on who you know and nothing else.

    Advice to Management

    none

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