Angie's List

  www.angieslist.com
  www.angieslist.com

Angie's List Reviews

Updated October 17, 2014
Updated October 17, 2014
163 Reviews
3.3
163 Reviews
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Angie's List CEO Bill Oesterle
Bill Oesterle
113 Ratings

Review Highlights

Pros
  • The people are great and lifelong friendships were made (in 10 reviews)

  • Laid back dress with great pay for a call center (in 17 reviews)


Cons
  • Only get promoted if you are friends with upper management (in 7 reviews)

  • They say service providers don't have to pay to be on the list - well now they have to pay (in 6 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Poor Management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Sales Representative in Indianapolis, IN
    Former Employee - Ad Sales Representative in Indianapolis, IN

    I worked at Angie's List full-time (more than an year)

    Pros

    Great work environment, excellent benefits package and corporate culture. They have company wide celebrations and the company has opportunities to move up to management positions. Paid vacations, and PTO days.

    Cons

    Company has not made a profit since the companies beginnings 18 years ago. This is a large company of over 1000 employees with the business mentality of a small business. This company does not take care of their salesmen. They continue to degrade the amount and quality of leads and expect high results. They constantly change the pay plan and commission rate to their benefit. They hire hundreds of employees to take advantage of the economical incentives paid to them from the state of Indiana. Then they take leads from the other Reps that have tenure not caring if they have enough leads to make a living.

    Advice to ManagementAdvice

    Quit hiring more salesmen to make it look like Angie's List is a successful corporation when you don't have enough business leads to make it possible for your "current" Reps to make a good living. WE all get it that you are setting the company up so it will sell for millions of dollars but don't do it by hurting people and make it impossible for your employees to take care of their families. Please get out of the business world as soon as possible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Abysmal, unless you're an alcoholic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health and Wellness Ad Sales in Indianapolis, IN
    Former Employee - Health and Wellness Ad Sales in Indianapolis, IN

    I worked at Angie's List full-time (less than an year)

    Pros

    The diner isn't too bad. It is POSSIBLE to make a decent living, however you have to be adept at cronyism.

    Cons

    Inept management at all levels, no territory stability for establishment, favoritism and quid pro quo sexual favoritism.

    Advice to ManagementAdvice

    Clean house - especially with middle and lower managers. Let your sales people stay in their assigned territories in order to succeed. In addition, listening to the front line wouldn't be a bad idea.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    For entry level people only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Angie's List full-time (more than 3 years)

    Pros

    Onsite fitness center, casual dress

    Cons

    Like my title indicates, you should avoid this place if you are mid career or later, or if you desire a workplace where you will learn practical skills. You will receive no training, and no support from executive team, but you will be blamed when the bone headed flavor of the week ideas from execs don't generate any revenue. Exec team is laser focused on coddling investors and selling their stock options while avoiding any implementation of basic business discipline that might actually allow them to make money. The horrible communication skills of the execs make everything worse. Engineering department has 100% turnover about every 2 years, because they are treated like sweatshop employees and are never considered part of the circle of trust, thus allowing them to get blamed for everything. Nobody intelligent and ambitious stays, it's just too much of a mess to put up with. It's fine if you need a first job and some beer money and don't mind being managed by people who've never had any management training.

    Advice to ManagementAdvice

    See Cons. It's no secret this is a lousy place to work, particularly so for high tech workers or seasoned business managers, so you might want to start listening a bit more closely to the feedback that's out there if you have a genuine interest in attracting smart people with some business or technical expertise. Spend some time trying to solve real client problems. Blanketing cable TV with bad ads and sending a billion spam emails a week isn't real Marketing. Get a real marketer in there, and stay out of his/her way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Great Idea poor implementation

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Sales Manager in Indianapolis, IN
    Former Employee - Ad Sales Manager in Indianapolis, IN

    I worked at Angie's List full-time (more than an year)

    Pros

    No rules, if you know the right people you can make a lot of money.

    Cons

    No rules. Your career and finances are based on who you know and nothing else.

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    NOT the company it once was...you are merely an expendible number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising Account Manager in Indianapolis, IN
    Former Employee - Advertising Account Manager in Indianapolis, IN

    I worked at Angie's List full-time (more than an year)

    Pros

    Flexible schedule, on-site sales training, you can wear gym clothes or pajamas to work if you choose, free access to gym and personal trainer, a lot of great people to work with in various departments. Benefits are average (except the 401k plan which is generous once you're eligible).

    Cons

    Where to begin...when I started in account management, the company truly valued the hard work it's employees put in. Your effort was recognized and merit-based performance often led to promotions if you consistently exceeded your monthly goals. Yes - you USED to be able to make good money here, but now...it has become a matter of who your manager is and where your markets are that determine your financial success and longevity at this company.
    The office conditions in many buildings on campus are very bad...some bordering on dangerous. There are two buildings on campus that I worked in were many co-workers all complained of sinus and breathing issues. You're sitting in dilapidated, stained chairs (usually broken) and your desk might be a door on it's side. The "cubicle" walls aren't even attached.
    Turnover is extremely high so be prepared for that. Unfortunately, I've seen so many quality employees get fired or leave the company altogether because they had a bad month or two or they were just miserable from the stress and working conditions.
    For someone straight out of college, it is possible to do well here, but it definitely can be an uphill battle. Some managers definitely play favorites and promotions are often more based on who you know versus merit. Many accounts will tell you how frustrated they are by constantly getting a new account manager or rep every couple of months. Therefore this can tend to lead to a lack of confidence from the customers' perspective in both the product (advertising) and the company. Overall - this is a place to get a job - a stepping stone if you can hack it...but I wouldn't recommend a career here - at least not in sales.

    Advice to ManagementAdvice

    Stop playing favorites! Recognize your true talent and work to retain them instead of just firing them if they happen to have a couple of bad months. Retaining and re-training is much more cost efficient. Managers need to be taught how to manage - not just promoted because they performed well in their prior positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    A company that bases success on WOM and excellent reviews..doesn't care about own reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advertising Sales Consultant in Indianapolis, IN
    Current Employee - Advertising Sales Consultant in Indianapolis, IN

    I have been working at Angie's List full-time (more than an year)

    Pros

    Health and wellness - not to include benefits which are horrible

    Cons

    Pay, Management treatment of people, Confusion of salary vs hourly, turnover due to pay and unrealistic goal expectations

    Advice to ManagementAdvice

    Reconsider if employees are hourly or salary, adjust goal expectations (quit playing the open new space and lower pricing at end of month game last minute to meet unrealistic goals), pay and treat people fairly whether hourly or salary and enough to survive and you MIGHT just see higher retention/lower turnover and happier employees instead of trying to force the issue by pretending to be a Google or Apple which you will NEVER be. For a company that is all about great reviews..your current score wouldn't even get you eligible to be called for advertising and yet...you want companies to be exceptional when they advertise???? There is a major reason people leave in flocks, you spend THOUSANDS if not more in hiring people, training them, etc. MAYBE you could save yourself a TON of money (much like you expect advertisers to do for members) by TREATING and PAYING people RIGHT. DTRT - isn't that your "motto" or is that just for show like everything else???? My thoughts - just for show!!

    Doesn't Recommend
    Disapproves of CEO
  8. 3 people found this helpful  

    Ideas for Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ad Sales Representative in Indianapolis, IN
    Current Employee - Ad Sales Representative in Indianapolis, IN

    I have been working at Angie's List full-time (less than an year)

    Pros

    Good health program - not including benefits

    Cons

    Horrible pay, horrible treatment of employees by majority of management.

    Advice to ManagementAdvice

    Ought to consider ousting a cheating CEO, a "face" that pretends to care about employees - who drives a Porsche while her employees scrounge to survive and work in rat infested offices (my guess is she would last 10 seconds in an office where rodents were running around her desk). $2K a month pre horrible benefits and tax is NOT NEARLY enough to survive. Why not start paying people enough to survive on front end, re adjust quota expectations in saturated markets, treat employees like adults, figure out if they are salary OR hourly (offer letters say salary, say work between 35-40 hrs then have time sheets and offer overtime????!!!!) LAWSUIT! Maybe if you make some major upper management changes, readjust your pay and expectations, you MIGHT see happier employees who are willing to go the extra mile and stay with your company....just a thought from one of your incompetent and stupid employees....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Going downhill quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Indianapolis, IN
    Former Employee - Account Manager in Indianapolis, IN

    I worked at Angie's List full-time (more than 3 years)

    Pros

    Coworkers are a fun group of people, and you can wear whatever you want to work - including sweatpants. For those that luck out by adopting a good portfolio, the pay can be well above average. Company activities were fun and free beverages (alcoholic and non), food, and sober rides were provided free.

    Cons

    I think they allow drinking on the job because that is the only way people could make it through the day without wanting to jump through a window (if your building has windows). Working 60-80 hours per week is normal, and pay is not hourly. Too many things affect your monthly income that have nothing to do with the amount of effort put in, or how good you are at your job. Employees have no effect in management decisions that affect compensation and other changes to policies. The people at the top have no idea what daily work is like for the employees, and all they care about is money. About 3 years ago, this wasn't too bad of a company to work for, but now it is all about scraping as much money as they can out of people and companies with no regard to loyalty of employees or companies. Very cut throat, and managers do not have your back. No opportunities for advancement. Turnover rate is insane, and the working conditions in most of the buildings is terrible with mold, cracks, damage, bugs, rodents, etc.

    Advice to ManagementAdvice

    Listen to complaints and suggestions. Stop promoting people based on who is buddy-buddy or can suck up the most to current supervisors, and start promoting people based on ability to manage people. Stop expecting impossible standards and maybe veterans who know what they are doing and who have been loyal to the company through its ups and downs would still be around instead of being actively recruited by other, better, employers. Start recognizing hard work, and employees who try.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    When given something to work with great, but don't do too well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Sales Consultant in Indianapolis, IN
    Former Employee - Ad Sales Consultant in Indianapolis, IN

    I worked at Angie's List full-time (more than 3 years)

    Pros

    Great draw, great benefits, when given a good territory very good money

    Cons

    Sales territories changed often and based on relationships more than performance

    Advice to ManagementAdvice

    Make it an even playing field and cut out the opportunity giving based on who you are friends with!

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Don't know when you will be fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Architect in Indianapolis, IN
    Former Employee - Software Architect in Indianapolis, IN

    I worked at Angie's List full-time (less than an year)

    Pros

    I will be misguiding you If I am writing any good thing in this section

    Cons

    Not a single reason that you should join this company. Because of anyone's personal reason you may get fired. There are some idiots this company sucks. They will fire you for no reason. Sometime downsizing, sometime for no reason they will fire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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