Angie's List Reviews

Updated July 28, 2015
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Angie's List CEO Bill Oesterle
Bill Oesterle
22 Ratings

Pros
  • The people are great and lifelong friendships were made (in 10 reviews)

  • fun atmosphere, laid back enviornment (in 17 reviews)

Cons
  • Only get promoted if you are friends with upper management (in 7 reviews)

  • They say service providers don't have to pay to be on the list - well now they have to pay (in 6 reviews)

More Pros and Cons

33 Employee Reviews

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  1. Former Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people. I have made some of the best friends working at Angie's List. The pay was rewarding but you worked hard to get the pay.

    Cons

    No value in the people. Top performing sales reps are constantly held back or given obstacles so that upper management can say that you aren't performing. Very high turn over and the people that are good at their job, ultimately find a better career path within another company.

    Advice to Management

    Value your people, they are the only thing keeping your sinking ship afloat.


  2. Helpful (1)

    Began great and spiraled down from there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Sales Consultant in Indianapolis, IN
    Former Employee - Advertising Sales Consultant in Indianapolis, IN

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    In 2013 this company was great and a wonderful place to work.

    Cons

    Very quickly you saw the spiral to failure and lack of a real business plan. No direction constantly shifting goals , ideas, pay plans and managers.

    Advice to Management

    Run !!!!!


  3. Helpful (1)

    Don't believe the Hype

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location and like 10% of the workforce are really great people

    Cons

    Poor reputation in the city of Indianapolis, if you want people to look disgusted when you say where you work go for it. Constant change but not for good reasons, it's because they are trying to survive and trying anything they can. HR can't keep up with the amount of dishonest and poor behavior. They hire ANYONE because they think hiring more people will fix their problems. You can't trust the reviews or the people. Work somewhere else.

    Advice to Management

    Just admit defeat, sell your data to HomeAdvisor and call it a day.


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  5. Helpful (2)

    Member Care Department--just don't.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Specialist in Indianapolis, IN
    Current Employee - Member Service Specialist in Indianapolis, IN

    I have been working at Angie's List part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay rate, decent benefits. The job would be fine if they would just represent it as it is in the interview. Instead, they lie, mislead you, and describe a job that no one in the company has.

    Cons

    -Bonus is entirely commission based, even for the customer service department, even though I was promised on hire there would only be minimal sales involved. Went through training, got on the phones, and 95% of my day is sales calls/cancellation calls, both of which I was specifically told I wouldn't be handling. -Management is overworked, though they appear to be working on this. However, I'm not sure the new managers they're hiring are going to be any real help to the problem, as they seem relatively incompetent. -Not enough help. God forbid you're actually willing to work the night shift, there is NO HELP to be had after 5 PM in this place. You have to leave tier 2 messages, there's one manager in the evening, who is always overwhelmed. Basically the entire night-time experience is different. If you're an AL customer and need help, call before 6 eastern or run the risk of getting an agent with absolutely no backup.

    Advice to Management

    STOP LYING IN INTERVIEWS. This position isn't bad, if you're prepared for it, but if you come in expecting they position they're describing in interviews and ads, you're going to be sorely disappointed.


  6. What used to be great is now awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Angie's List

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company had a fun atmosphere and lived by its values for a while. There were a lot of very good and talented people at this company, especially in IT.

    Cons

    Unless you're working 50+ hours a week, you looked upon as someone who doesn't work hard. Very high degree of favoritism skewed toward the Marketing Department which is the baby of the Co-founders. Not a family-friendly company. Unreasonable timeframes to accomplish tasks. When they went public, only gave stock options to the inner circle of the co-owners friends. Contrast this with ExactTarget who gave EVERYONE stock options.

    Advice to Management

    Wake up to the reality that this is a Tech company, not a Marketing company. The poor tech decisions have to stop somewhere, from bringing in a CTO who did a great job of running off talent and replacing it with lesser talent to choosing to go with Scala & MySQL although there are very few Scala or MySQL professionals in the area.


  7. working with the fulfillment team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Indianapolis, IN
    Former Contractor - Anonymous Contractor in Indianapolis, IN

    I worked at Angie's List as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    working remotely ans using scala

    Cons

    highly disfunctional, bad communication, pitiful collaboration

    Advice to Management

    reduce process, empower people, or replace yourselves


  8. Helpful (1)

    Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Representative in Indianapolis, IN
    Former Employee - Representative in Indianapolis, IN

    I worked at Angie's List (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Casual dress code, laid back work environment

    Cons

    Highly disorganized, Not consistent with policies, Nepotism, Poor training in constantly changing environment


  9. Helpful (4)

    Very deceiving with a low level of ingrity and ethics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Vibrant atmosphere, non-typical perks, company social functions, reasonable to above avg pay.

    Cons

    Low business integrity, high turn-over, clique-ish, questionable ethics and processes.

    Advice to Management

    Realize that a company builds a local reputation based on how it employees are treated.


  10. Helpful (4)

    Some shady stuff going on here...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Big Deal Consultant in Indianapolis, IN
    Current Employee - Big Deal Consultant in Indianapolis, IN

    I have been working at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lot of PTO and bonus days off you can earn. Used to be a very laid back atmosphere but now that they are a public company that has started to go away. Some good people work here but other than that the only positive is the food at the on campus Moto Cafe.

    Cons

    Where should I start. Your happiness here will be decided pretty much once you get placed out of training. Get placed in a good market? Then you can easily make some great money. Get placed in a crappy market? Your life will be miserable. Service Providers are CONSTANTLY called by ad sales, storefront and big deal reps so if you are able to get them on the phone, they are already frustrated with Angie's List about 80% of the time. Goals are always increasing and changes in other areas that directly affect your job in booking deals get rolled out and THEN you are notified rather than working together and being proactive They preach that it is all about the team yet each division rarely works together or communicates. You will be moved within your market about every 3 to 4 months and given the "needs of the business" line. This will keep you from growing relationships with your service providers and despite requesting to change markets and having good numbers, it won't happen. There are some really good managers and leaders there that will having you drink the kool aide, but at the end of the day you have to believe in the product and once you lose faith in it, start looking for a new job because that day will happen. Your job is to call companies and get them to run "deals" at 40-60% off their regular rates and then give you 40-50% of the revenue. They make their money off of the add on sales at the members home, or the bait and switch. A red flag should have been when the CEO owns a separate company who then leases properties to Angie's List and then turns around and sells those properties for millions more than the assed value. Nice double dip, if you can get it!

    Advice to Management

    Stop being a ready, fire, aim company. Listen to your employees suggestions rather than pretending like you are actually escalating suggestions.


  11. Helpful (1)

    It was great at first but has gone downhill quickly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ad Sales Representative in Indianapolis, IN
    Former Employee - Ad Sales Representative in Indianapolis, IN

    I worked at Angie's List full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Laid back environment. They respect that employees have lives outside of work.

    Cons

    The sales department is in constant turmoil. A lot of the managers they have promoted are unqualified and are very untrustworthy. There seems to be no direction. There are constant rumors swirling of the company being sold. There is no job security anymore.

    Advice to Management

    Communicate better. Take responsibility for your actions and stop playing favorites. Be professional and stop letting your giant egos control all of your business decisions. When your stock price drops from over $30 down to $5 it's because your way isn't working.



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