Angie's List Reviews

Updated June 30, 2015
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Angie's List CEO Bill Oesterle
Bill Oesterle
27 Ratings

Pros
  • The people are great and lifelong friendships were made (in 10 reviews)

  • fun atmosphere, laid back enviornment (in 17 reviews)

Cons
  • Only get promoted if you are friends with upper management (in 7 reviews)

  • They say service providers don't have to pay to be on the list - well now they have to pay (in 6 reviews)

More Pros and Cons

43 Employee Reviews

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  1. A lot of talk, no game

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Sales Consultant in Indianapolis, IN
    Former Employee - Advertising Sales Consultant in Indianapolis, IN

    I worked at Angie's List full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work hours if your manager allows.
    Dress code - jeans
    On site diner
    Great parties on campus

    Cons

    The outer appearance looks great. Angie's list promotes Sales Reps to Manager whom are just sick of making sales themselves and want to be "in charge". These managers don't have proper training and switch Rep Markets on a monthly basis so it's hard to get traction in the markets to make good sales. Angie's list started hiring warm bodies to say they had 1000 employees at any given time but these employees would be fired for sales performances just as quickly as they were hired in meaning those employees would burn markets and burn possible relationships with accounts to advertise. There are way to many departments from Angie's list calling in on these accounts to sell front page advertising or coupon advertising. Once you hit 100% on a regular basis you finally get good markets which are just as burned through. Also Angie's list slashes their prices in half at the end of the month to hit goal which just devalues the product.

    Advice to Management

    Merge all advertising departments into 1 department so each account truly has 1 rep that has the best interest for that account.


  2. Needs more focus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Owner in Indianapolis, IA
    Former Employee - Product Owner in Indianapolis, IA

    I worked at Angie's List

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Office culture is comfortable, lots of company perks, gym on-site, new campus cafeteria is convenient and if you're in IT the salary is good.

    Cons

    Management is not focused, lacks a unified vision overall and priorities are not well aligned within the organization. Angie's List is dragging it's feet on new technology and is stuck in legacy systems they can't seem to get out of.

    Advice to Management

    Focus on technology and push harder to leave AL Tools; it's a hindrance and you're leaving money on the table every day for using outdated systems.


  3. Great people, cool work environment, bad business management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Angie's List full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Angie's List has great, caring, smart and intelligent people. The company culture (at least from a co-worker camaraderie standpoint) is great. People work hard, are dedicated, have a sense of humor and really foster a team spirit. That is vital to the success of any company to get the best employee engagement.

    The campus is in a really neat, somewhat historic area of Indianapolis. There is an onsite fitness center, an old fashioned diner and a cafe (albeit a little pricey).

    The compensation is very competitive. The benefits are average with the exception of an additional 5 days of PTO starting than the traditional 15.

    Cons

    Angie's List is almost the ideal place to work but they have one flaw that is pretty much killing all of the good points of the company. The business management side of the company (probably unbeknownst to them) is doing anything and everything to destroy employee morale. They will just keep sending in an infinite amount of requests to be working, put arbitrary deadlines on them and the requests will usually only have about one sentence from which the engineers are required to glean what they're supposed to do from that using clairvoyance that apparently is an employee requirement.

    This has created an adervsarial relationship between the business management and the engineering team. There is very low trust, respect and consideration going both ways and that's a BIG problem. In order for companies to be successful that incessantly bickering, complaining and arguing all the time needs to be turned into collaboration. We need to all remember that we are ALL supposed to work together not just in our little cliques to serve the customers and the shareholders as ONE team.

    Advice to Management

    Quit ignoring major dysunctional relationships between very large business units. C level suite, it's your job to make sure that aspect of the company is working like a well-oiled machine. The environment you currently have is filled with low morale. In the short amount of time I've worked here I can't tell you the number of negative stories I've heard about your employees experiences working for you. They're not just complaining they're talking about really poor strategic decision making that throws people under the bus. From what I can tell, a lot of it was unnecessary but I need more information to really make that full assessment. Someone in upper management should be charged with keeping a pulse on day-to-day operations across the entire organization to make sure things are functioning in the best way possible to serve the customers and the shareholders.

    I know that you are trying to make changes but there's no much what appears to be debt from really bad decision making in the past that you need to address to get the company going in the right direction. I hope you figure it out soon because I'm not going to wait around forever. I would love to help you figure it out.


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  5. Helpful (1)

    Slowly becoming a typical corporation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Angie's List full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    No dress code, nice campus

    Cons

    Avoid the sales/service/retention positions like a disease. Management outright lies about your work enviornment and what is expected of your job.

    Business model is now focused on pushing Big Deals, (the only reason they are still in business), which creates a tilt of good vs bad companies and creates deceit because now the only companies that get projects go to the highest bidder. Stressful and totalitarian call environment. Micromanagement of all aspects of your day. Management from one team doesn't communicate with management from another team in the same department. Your best bet is to try to get the job you want externally, because they don't hire from within.

    Advice to Management

    Listen to others and don't be "yes men". Have original ideas and dont be afraid to speak up. Create an environment where you at least seem to care about others, and obtain executives and those in higher-up positions with actual, concrete knowledge of how to run a business, not just 23 year olds managing a department.


  6. Helpful (3)

    What a cluster mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Sales Representative
    Current Employee - Member Sales Representative

    I have been working at Angie's List full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Money. Awesome co workers (unless you're jealous when someone sows better than you)

    Cons

    Management has no idea what the are doing! One of the managers this is his first job out of college! QA isn't bad unless you get on their bad side. A lot of internal "sleeping around". I loved it, but I don't see them going on more than 5 more years.

    Advice to Management

    Haha. Angie Hicks and Bill O give me a call. I specialized in setting up call centers. You have a lot of positive things but get real. Don't look to fire people because their numbers are so high and you don't wanna pay out a bonus


  7. Helpful (1)

    Misled from the start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Sales Consultant in Indianapolis, IN
    Former Employee - Advertising Sales Consultant in Indianapolis, IN

    I worked at Angie's List full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Laid back environment, really cool people to work with, great campus

    Cons

    Managers who have never sold and can't coach you in your job to be successful. Drinking is encouraged while working, not good.

    Advice to Management

    Better training, hold managers more accountable


  8. It started off great, and then continually got worse.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Account Manager in Indianapolis, IN
    Former Employee - Advertising Account Manager in Indianapolis, IN

    I worked at Angie's List full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people. Good commission opportunities. Good PTO policy.

    Cons

    Lack of transparency from upper management. Never no if you're going to lose your job. Abnormal amount of stress for a sales job.

    Advice to Management

    Treat your employees better and get better production from employees..


  9. Transactional Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Angie's List

    Doesn't Recommend
    Doesn't Recommend

    Pros

    flexibility - casual dress - the campus offerings

    Cons

    horrible pay - they push you to be transactional and make deals to close opportunities on the last day of every month.. you can make up anything to get someone to buy from you

    Advice to Management

    value those that work with integrity


  10. Helpful (1)

    I learned a lot of great things and appreciate my time there, but I wouldn't recommend it to a friend.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Account Manager
    Former Employee - Advertising Account Manager

    I worked at Angie's List full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits and insurance costs are great if you are a non-smoker! The co-workers are AMAZING and supportive. Bonus potential is there if you are able to be cutthroat and occasionally bulldoze a client to get a better deal.

    Cons

    Expect the job to change on an almost weekly basis - sales especially. Sales goals don't get distributed until almost the second week of the month, but you are a "slacker" if you don't already have your top 5 contracts signed within the first few days of the month. Work ethic and productivity isn't considered when write-ups or termination is on the table for missing goal, its all about sales goals being met and the warning cycles are difficult at best. You will be written up at LEAST once when working for this company - don't take it personally. Management and HR expect you to put in 12 hour days if you aren't at your goals yet, so not a great place for people with kids and family...


  11. Helpful (2)

    Poor management

    • Senior Management
    Former Employee - Ad Sales Representative in Indianapolis, IN
    Former Employee - Ad Sales Representative in Indianapolis, IN

    I worked at Angie's List full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The commissions were decent. Very nice people to work with. Fun environment on good days. Bought food on longer days sometimes.

    Cons

    Poor management. Some of the middle managers seemed to have a chip on their shoulder. Executives don't seem to know what they are doing. They make you drive the service providers crazy because they make you call them so often.

    Advice to Management

    Make it less of a telemarketing job. Make it more of an inside sales job.



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