Ann Taylor

  www.anninc.com
  www.anninc.com

Ann Taylor Reviews

Updated November 22, 2014
Updated November 22, 2014
768 Reviews
3.3
768 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ann Taylor President, CEO, and Director Kay Krill
Kay Krill
380 Ratings

Review Highlights

Pros
  • Great discount for the employees with additional opportunities for coupons (in 89 reviews)

  • The employee discount is 50% and every quarter you get select items at 75% off (in 68 reviews)


Cons
  • All the time the store whats more credit cards more sales , never is good enough (in 71 reviews)

  • There is no work life balance for store managers or even co managers (in 27 reviews)

More Highlights

146 Employee Reviews Back to all reviews

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  1.  

    Ann Taylor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Manager
    Current Employee - Co-Manager

    I have been working at Ann Taylor full-time (more than 5 years)

    Pros

    The benefits are great and very affordable. Salaries for Store managers are in line with other retailers, however Co-managers and sales leads get very low salaries considering the amount of responsibility they have in those leadership roles. It's difficult to hire quality people when they get offered pennies to work for the company.

    Cons

    There is no work life balance for store managers or even co managers. Co-managers get paid for overtime but only at a half time rate not time and a half. Upper management such as DM's and RM's (and higher) love to speak about the company's values but do not seem to mirror those values themselves. I have witnessed DM's that retaliate when management teams don't do what they want, even if its a violation of policy. It's very sad, the company was not like this 6 or 7 years ago. It used to be a great place to work.

    Advice to ManagementAdvice

    Values should be reflected not only by the store teams but by field leadership as well. Be very careful of hiring field leaders that do not understand or even know the companies policies. I have witnessed managers being ask to violate policy then given the cold shoulder for not doing so. Client service is not only about making the experience great for external clients, its also making the experience exceptional for internal clients as well. Having management teams that have a strong code of ethics, morals and values is imperative to running any business.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Used to enjoy working at Ann Taylor, but got real tired of the disappointmens and not being able to enjoy my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY

    I worked at Ann Taylor full-time (more than 5 years)

    Pros

    Enjoyed working closely with clients. Great in store team work. Built great relationships with some amazing women. Great in store experience, discounts, and benefits.

    Cons

    Terrible turnover. Tired of the politics and lack of leadership in the middle management area. Too much of a workload,with very little payroll!!!!

    Advice to ManagementAdvice

    Stop micro managing your people. Trust their decisions and let people thrive for a change. Support your managers and your store associates...they work very, very hard! It should be a 40 hour a week job..not 60!!! Talk is cheap! ...and your Gallup survey is a total waste of time! Associates don't care for the evasive questions.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Physical requirements not worth the hourly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder in Burlingame, CA
    Former Employee - Keyholder in Burlingame, CA

    I worked at Ann Taylor full-time (more than an year)

    Pros

    The Discount on the merchandise

    Cons

    No emphasis on customer service. The physical requirements of the job are too much. Painting our own front window for each new floor set and changing the schematic lifting heavy shelves etc is too much

    Advice to ManagementAdvice

    Coach to better customer service to create a loyal client base and overall positive impression. Of the brand

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Unrealistic expectations of Management with not enough payroll hours allotted to complete heavy tasking requirements.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX

    I have been working at Ann Taylor full-time (more than 3 years)

    Pros

    The only pro for me is that sometimes we get 75% off several items and I enjoy the people I work with for the most part.

    Cons

    Complete floorset changes happen monthly. We barely get one completed before we start all over re-doing everything. Unrealistic deadlines for completion, i.e. 60 boxes arrive Monday at 1pm and another shipment of 30 on Thursday and expected to be totally completed by 10am Friday with bare bones staff. All the shelves and artwork moved around, 30 mannequins dressed, everything steamed and placed, etc. All the while, being told not to let tasking get in the way of client connection....but we have to take pictures....from a 12 foot ladder....of the floorset to send to the DM to prove it's done by 10am. Constant changing of things folded to hanging or vice versa. PROMOTIONS change several times a week! Labor intensive mornings to effect all the changes, and drive to the bank, and take out the trash, and clean the store in an hour. Co-Managers don't receive time and a half for overtime. They receive half time. The more hours of overtime you have, the less per hour you make and at best it's going to be less than half what you make per hour regularly. Hence, you are managing a staff of associates making more money than you are while you are working overtime. DM micromanages store management and allows the associates to break rules without allowing store management to write them up. Human Resources Department does not support the Store Management when receiving complaints from Associates. In fact, HR doesn't even care to hear from the Store Management but instead takes the word of Associates. Employees forced to push store credit cards and harassed constantly about meeting credit card application goals. Employees forced to ask for donations for one cause after another. Management required to plan fund raising events. Employees not backed up when they follow corporate policies with regard to return policies, etc. If a customer complains to corporate, they relent and the Store Manager's review reflects a customer complaint, even though they followed policy.

    Online store is totally different from in-store! Prices and promos are different! This causes constant noise from clients wanting to know why our store prices are higher....so they leave and buy online or want us to match the prices...which we aren't required to do. But, we do it so they won't complain about our customer service because we get in trouble if they do. And, customers can return online purchase to stores or do price matching in the store and returns HURT THE STORE WHERE IT IS RETURNED.

    Work life balance? Managers cannot have any weekends off in November or December......when your family is visiting from out of town and your college students are home for holidays. Working until 9:30pm the night before Thanksgiving is ridiculous and being back at work at 5:00 am after Thanksgiving is also ridiculous. You aren't even offering doorbusters or anything special for customers (or associates). When you regularly give customers 50-60% off, what's the reason to open at 6am on Thanksgiving with a promo that they can get all weekend?

    Advice to ManagementAdvice

    Get an IT Department that can make online returns go back to online sales, and store returns should hit the numbers of the store where it was purchased. Online prices should match store prices.
    You regularly give customers a larger %discount than you give your employees, and that is unacceptable.
    Too many promotions cause customers to never pay full price because they know in a day or week or so it will be discounted.
    Without a bonus structure for associates, you need to pay them more per hour.
    The half-time pay for Co-Managers is unacceptable.
    Our customers are sick of our drab color line.
    The Store Management is too labor/task intensive and has little time to focus on training and motivating associates and focusing on clients. Do you really need to move all the hardware and shelves and tables and artwork around every few weeks?? Client focus is the mantra, but the staff scarcely has time to focus on clients. You should have floorset teams in each district that do nothing but floorsets since you choose to do them so often and so extensively.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Ridiculous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ann Taylor LOFT Sales Associate in Glendale, CA
    Current Employee - Ann Taylor LOFT Sales Associate in Glendale, CA

    I have been working at Ann Taylor part-time (less than an year)

    Pros

    Some nice people to work with, generous discount, do not have to wear AT or LOFT clothes.

    Cons

    I have to assume that because the merchandise is on sale so often and for so much, that that is the reason the companies pay is poor and why they expect so much work done for so little. The store I worked at should have at least four full time managers plus a f/t key holder or two and a part time stock room person-But that will never happen because they want everyone to do everything as fast as possible for as little as possible.
    POS systems are antiquated, store computer was ridiculous. Get scheduled for one or two shifts a week then called two or three times a week to see if you would come in ASAP to take on a shift or process shipment. Also you are scheduled only one week out at a time(technically the Wednesday before the start of the schedule week which is Sunday).
    As an employee your check is mailed to you unless you have direct deposit, and if you want to see or actually have your pay stub, good luck getting it.
    If you work here, enjoy customers who can't do the math on what 1/2 off 29.50 is, who try on half of the store in the dressing room, leaving all if in the dressing room for you to pick up while they buy that one $10 top. And when you are on your break or lunch, it is normal for you to be called out onto the floor to help out.
    You are hired, not to sell clothes, but to sell a credit card. It is not about fashion or finding a customer a good fit but about selling massive amounts of clothes and as many cards as possible. And you are basically picking up after cheap customers. Basically no different than H&M or Forever 21.
    There is little worth investing in this company for. Do not look at it for long term, stable money/employment- even if part time. Keep looking for other work, even if it is another retail company.

    Advice to ManagementAdvice

    Provide yourself accurate coverage in the schedule ahead of time. Be more consistent with scheduling people shifts that you know they are available for, and do it further out. I hope the above problems are isolated to this store.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    LOFT Ann Taylor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ann Taylor LOFT Sales Associate in Minneapolis, MN
    Former Employee - Ann Taylor LOFT Sales Associate in Minneapolis, MN

    I worked at Ann Taylor full-time (more than 3 years)

    Pros

    Excellent pay for just starting out
    Good hours
    Discount

    Cons

    Very Stuck up
    Strict fashionable dress code
    Fellow employees

    Advice to ManagementAdvice

    If you want to keep employees, I suggest talking to those who work there and explaining to them that they are adults and not teenagers in high school. My experience may have been different than others, but I assure you, I will never be working at another Ann Taylor.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Inconsiderate management makes this job hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ann Taylor LOFT Sales Associate
    Current Employee - Ann Taylor LOFT Sales Associate

    I have been working at Ann Taylor part-time (more than an year)

    Pros

    Really great discounts for employees.

    Cons

    The hours suck - you can work 4 hours one week and find yourself at nearly 35 the next week before jumping back down to 10 a week. A couple times, I've had my shifts cut an hour before I was scheduled to start for the day. The pressure to make numbers, especially meeting credit card goals, is ridiculous. Management fails to communicate effectively to the sales associates. Completely disorganized backroom that makes searching for items for clients a shitshow.

    Advice to ManagementAdvice

    Work on your communication. Make sure there is consistency across your stores regarding policies, especially returns.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Ok for part time work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ann Taylor

    Pros

    Co workers are nice, discount on clothes

    Cons

    Not much room for promotion, bad hours, schedule changes

  10.  

    Unprofessional and high school catty like behavior.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sourcing
    Former Employee - Sourcing

    I worked at Ann Taylor full-time (less than an year)

    Pros

    Great discount on clothes, organized department, great sample sales! Good benefits and pay was descent

    Cons

    Horrible leadership teams, a lot of long term upper management that have no interest in keeping good hard working talent.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ann Taylor LOFT Sales Associate in Homewood, AL
    Current Employee - Ann Taylor LOFT Sales Associate in Homewood, AL

    I have been working at Ann Taylor part-time (less than an year)

    Pros

    Discount, great atmosphere, fun place to work

    Cons

    Not enough hours, not enough pay,

    Recommends
    Positive Outlook
    Approves of CEO

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