Ann Taylor Reviews

Updated October 17, 2014
Updated October 17, 2014
733 Reviews
3.3
733 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ann Taylor President, CEO, and Director Kay Krill
Kay Krill
368 Ratings

Review Highlights

Pros
  • Great discount for the employees with additional opportunities for coupons (in 87 reviews)

  • The employee discount is 50% and every quarter you get select items at 75% off (in 65 reviews)


Cons
  • All the time the store whats more credit cards more sales , never is good enough (in 68 reviews)

  • Despite what they say about being a company that "understands women" there is not much work-life balance (in 24 reviews)

More Highlights

191 Employee Reviews Back to all reviews

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  1.  

    I get to play dress up with amazing clothes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Ann Taylor full-time (more than 5 years)

    Pros

    So many amazing clothes, I treat the store as my very big closet (which means I end up buying a lot of clothes)
    As a store manager I get to select an amazing team
    The store managers I work with on average are really supportive and great personalities

    Cons

    Workflow is challenging to complete in allotted time
    Managers are scheduled in as floor coverage
    work life balance can easily get out of whack, especially with constant changes to already scheduled workflow
    High turnover in sales associates (means more training) and high turnover in DMs
    Part Time Sales Leads and Sales Associates should make more than company guidelines allow
    It's retail, hours are sporadic you will work most evenings and never see your family during holidays

    Advice to ManagementAdvice

    Store Managers should not be part of floor coverage
    Stop over allocating business to unreachable goals, especially with what last year sales were

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Poorly trained management and poor training offered.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ann Taylor Loft Sales Lead in Indianapolis, IN
    Former Employee - Ann Taylor Loft Sales Lead in Indianapolis, IN

    I worked at Ann Taylor part-time

    Pros

    50% off discount on clothing, easy work for an associate position, can be fun with the right co-workers, easy to manage work-life balance for a part-time position

    Cons

    Have to sell company credit card, no real training program in place, so tedious folding clothes, was not a lot of opportunity to advance in my time there. My district went through a change of DM while I was working there and it was handled HORRIBLY. We had no solid contact in the in-between time and basically no support-- this happened while I was new and was working with a store manager who was fairly new so it was extremely tough.

    Advice to ManagementAdvice

    As a businessperson, I would highly recommend the HR department invest some time in creating a comprehensive training program, especially on selling the company credit cards.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Not Happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ann Taylor part-time (less than an year)

    Pros

    Good discount.Nice clothes,good management,located in a good area

    Cons

    Keeping up with the styles

    Doesn't Recommend
    Approves of CEO
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  5.  

    Not bad, nothing outstanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in Denver, CO
    Current Employee - Sales Lead in Denver, CO

    I have been working at Ann Taylor part-time (less than an year)

    Pros

    Good discounts, managers basically leave you alone

    Cons

    hired on the idea that there was good culture, deeper meaning to career - then starting working and its just any 'ol retailer - nothing meaningful about the work

    Advice to ManagementAdvice

    Try hiring based on personality and skills for managers, instead of simply people who have "years experience" if you actually want folks who can change culture.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    An expensive place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Lead
    Former Employee - Sales Lead

    I worked at Ann Taylor full-time (more than an year)

    Pros

    The pay is high for retail; they start associates at higher than the minimum wage.
    The employee discount is 50% and every quarter you get select items at 75% off.
    Lots of payroll for tasking hours; all shipment processing takes place in the back and all floorset is off-hours.
    All of management gets their own email address and they prefer to promote from within.

    Cons

    Dress code- While they don't say you have to wear their clothes it is heavily implied that you do. It is very strict in that you can't even wear a color that is not in the floorset. Most of the coaching of associates at my store involved the dress code, and you basically had to update your entire wardrobe every month in order to be compliant. Maybe you could just wear all black all the time, in classic trousers and skirts? Nope, you were also graded on how stylish and how close your outfits compared to the floorset; they banned black flats.
    Client Books- If that is what you are into, then it can be fun to build a clientele. However, it is REQUIRED that you do so even though you don't make commission on any of the sales. Many associates only worked two days a week but were reprimanded for not having enough clients or appointments scheduled. The company relies heavily on store employees to generate their own traffic and blames it on their clienteling if the store underperforms.
    Events- While they technically are not required, it's heavily implied that they are. Upper management expects associates and managers to find local people with money to have shopping parties, or hold "events" to get people to come in and shop. While on the surface it sounds fun and easy, it's not. While I was there I didn't hear of any stores who held events of serious financial weight; no one wants to be cold-called by a store in the mall.
    Adult Brats- The clientele consists of entitled white people who treat you like dirt and love to argue about returns and getting discounts. Seriously I have never in my life encountered so many bratty women it was insane.

    Advice to ManagementAdvice

    If you want to be able to recruit more hires, rethink your work culture! The type of people who work retail are not the same type of people who shop at Ann Taylor. Not every associate can afford the dress code, and not every associate knows lawyers or teachers who want to have a shopping party.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ann Taylor

    Pros

    Good company discount for associates.

    Cons

    Not the company to look for upward mobility.

  8.  

    Not bad for retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ann Taylor

    Pros

    Good Discount, Short shifts, Nice break schedule

    Cons

    Short Shifts, odd hours, inability to get over 20 hours a week

    Advice to ManagementAdvice

    Allow employees to be able to work more hours if desired. Better shift scheduling options. No one should work 10-12 hours on Black Friday, this is bad for the employee and the company

    Recommends
    No opinion of CEO
  9.  

    Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ann Taylor part-time

    Pros

    Nice people. Great discounts (50%).

    Cons

    Low pay ($9.50). Not a lot of hours until holidays.

  10.  

    Beautiful environment. The people that I worked with were pretty wonderful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate, in Tampa, FL
    Former Employee - Sales Associate, in Tampa, FL

    I worked at Ann Taylor part-time (more than an year)

    Pros

    Taking advantage of the discount is a great way to build a professional wardrobe and purchase quality gifts for yourself and others.

    Cons

    worst scheduling I have ever encountered....they take "flexibility" to a whole new zone...I couldn't make plans because I would be on call like a doctor minus the pay

    Advice to ManagementAdvice

    Hire fewer people and give them set schedules with at least 20 hours a week. You may create a more stable workforce and environment which makes for a more peaceful experience for both shopper and worker.

    Doesn't Recommend
  11.  

    Ann Taylor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at Ann Taylor part-time (more than 3 years)

    Pros

    You get to explore different areas within the store to see what you enjoy doing and once you become good at it sometimes there is opportunity for you. Depends on your management team cause favoritism is always there.

    Cons

    It's just like the normal retail but it's all about how much you put in except working so hard and it never pays off could be very upsetting. Plus the pay doesn't reflect on how much you know.

    Advice to ManagementAdvice

    Pay attention to the associates who likes their job if your interested in helping them become better people. Also raises should show what we are worth

    Recommends
    Neutral Outlook
    Approves of CEO

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