Anpac Reviews

Updated March 16, 2015
6 reviews filtered by
  • Any Location
  • Any Job Title
2.0
6 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Gregory V. Ostergren
6 Ratings

6 Employee Reviews

Sort: Popular Rating Date
  1. Overworked, underpaid, and the company is still trapped in the 70s with arcane procedures that make no sense.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Springfield, MO
    Current Employee - Claims Representative in Springfield, MO

    I have been working at Anpac full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Most of the employees are nice and I don't feel like management is constantly micromanaging me.

    Cons

    Pay is at the bottom tier of the industry average while they expect claims reps to shoulder the vast bulk of the work.

    It's very common for most employees not on a time card to work after hours and come in on weekends.

    Progress at the Missouri office is stymied by bureaucracy in Texas. It literally takes MONTHS to get a job listed when someone leaves, and we are perpetually understaffed as a result. I can't help but feel like this is done on purpose to encourage turnover and decrease staffing costs.

    Claims are the HEART of any insurance company, and the claims department is the LEAST funded and appreciated.

    Walk around some other departments in the Springfield office and see how nice their work environment is, then go to the Men's bathroom on the claims floor where we have leaks over our toilets, and water from the bathroom(s) above are LITERALLY leaking on our heads when we use the restroom.

    The trainers are great but the training is a joke. It's come a long way but they fail to retain new and quality employees because they'll bring in new people with 0 experience and start dumping claims on them, then expect them to go through training MONTHS after they've been there and are already sinking in the workload.

    Advice to Management

    Enjoy your pay- you've created an environment that encourages turnover so you can save on staffing and pay yourself bigger bonuses!

  2. Helpful (2)

    Slummin It in Redneck Utopia.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst in Springfield, MO
    Current Employee - Actuarial Analyst in Springfield, MO

    I have been working at Anpac full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Springfield is a cheap place to live, as wages are very low. Strip club next door to office adds class. The appearance of being able to move up, as most talent leaves within a few years. Never a dull moment, as there is always turnover, so you can do multiple people jobs for a 1% raise

    Cons

    Management is better the lower you go. Upper management believe in Ayn Rand principles, meaning youll never get a real raise until you make VP (ive heard). They have their golden boys, unless youre one of them, dont waste your time.

    Advice to Management

    A clueless leader and yes men make for, aww forget it, youre all rich now so sit back and let the peasants do the work.

  3. Helpful (1)

    On a very long, deep downside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent
    Former Employee - Agent

    I worked at Anpac full-time (more than 10 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Insurance agent work is very independent, with anpac you have direct access to underwriters and claims adjusters. They are fair in underwriting, though pretty inflexible. Claims dept is above average. Can go over head of underwriter and adjuster if need be
    without consequences.

    Cons

    As an Anpac agent you only represent them. This is disasterous if they go south in the rates. In my state the rates have been progressively been getting out of line for 9 years. This has caused a mass exodus of clients with big reductions in commissions. Many agents like myself have left due to economic reasons. As an agent if you don't have good rates and they continue to go up higher than everyone else you are in real trouble. They are no signs of things getting better. In fact they have reduced coverage's in homeowners and auto insurance. Overall in my region units are down year after year and total premium is down. The company has fewer agents than it did 10 years ago in my state.

    Advice to Management

    Listen to the General Agents. They really know what is going on their area. For the parent Company in Galveston- ANICO, I suggest you heed the wishes of the majority of the agents,
    get a new CEO at Anpac and fire Ostergren. This should have been done 5-6 years ago when agents were demanding it. Now you can see what has happened.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service Rep-Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    I worked at Anpac part-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Management was nice and understanding when it came to personal leave. They offered a good work/life balance. Continued education was a little stressful as a full time student but was useful. MOST of the people I worked with were great.

    Cons

    There were too many programs to reference while working on a claim and dealing with people on the phone, they are designing a new claims system now so hopefully that fixes it. In my area there was too much office drama, some people forgot they were out of high school, made an already stressful job more stressful. Kind of like a hostile work environment...

    Advice to Management

    If you value your customer service, you should pay more. And get rid of the people who cause drama (you know who they are due to multiple complaints)

  6. ANPAC and Farm Family needs communication, listening and direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO

    I have been working at Anpac

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    Team members become part of a family,

    Cons

    Poor communication. Top down management.

    Advice to Management

    Stop the top down management. Be leaders not managers. List to the folks.

  7. Low commissions, tough underwriting, management out of touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent
    Former Employee - Agent

    I worked at Anpac full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong financially, Top people make LOTS of money.

    Cons

    Agents work hard for so little. Commissions are VERY low compared to other companies, underwriting is tough to deal with. Customers were uncomfortable with some of the screening questions. Very little support from Company when it comes to promoting yourself. Agents come and go with this company. Plus the amount of agents is shrinking. They will use any excuse to raise premiums on insureds.

    Advice to Management

    Spend more time with agents and Listen to them. The definition of insurance is a pool of risks. Abide by that.

Work at Anpac? Share Your Experiences

Anpac

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.