Pros – Insurance agent work is very independent, with anpac you have direct access to underwriters and claims adjusters. They are fair in underwriting, though pretty inflexible. Claims dept is above average. Can go over head of underwriter and adjuster if need be
Cons – As an Anpac agent you only represent them. This is disasterous if they go south in the rates. In my state the rates have been progressively been getting out of line for 9 years. This has caused a mass exodus of clients with big reductions in commissions. Many agents like myself have left due to economic reasons. As an agent if you don't have good rates and they continue to go up higher than everyone else you are in real trouble. They are no signs of things getting better. In fact they have reduced coverage's in homeowners and auto insurance. Overall in my region units are down year after year and total premium is down. The company has fewer agents than it did 10 years ago in my state.
Advice to Senior Management – Listen to the General Agents. They really know what is going on their area. For the parent Company in Galveston- ANICO, I suggest you heed the wishes of the majority of the agents,
get a new CEO at Anpac and fire Ostergren. This should have been done 5-6 years ago when agents were demanding it. Now you can see what has happened.
– I'm not optimistic about the outlook for this company
Pros – Management was nice and understanding when it came to personal leave. They offered a good work/life balance. Continued education was a little stressful as a full time student but was useful. MOST of the people I worked with were great.
Cons – There were too many programs to reference while working on a claim and dealing with people on the phone, they are designing a new claims system now so hopefully that fixes it. In my area there was too much office drama, some people forgot they were out of high school, made an already stressful job more stressful. Kind of like a hostile work environment...
Advice to Senior Management – If you value your customer service, you should pay more. And get rid of the people who cause drama (you know who they are due to multiple complaints)
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – Team members become part of a family,
Cons – Poor communication. Top down management.
Advice to Senior Management – Stop the top down management. Be leaders not managers. List to the folks.
Yes, I would recommend this company to a friend
Pros – Strong financially, Top people make LOTS of money.
Cons – Agents work hard for so little. Commissions are VERY low compared to other companies, underwriting is tough to deal with. Customers were uncomfortable with some of the screening questions. Very little support from Company when it comes to promoting yourself. Agents come and go with this company. Plus the amount of agents is shrinking. They will use any excuse to raise premiums on insureds.
Advice to Senior Management – Spend more time with agents and Listen to them. The definition of insurance is a pool of risks. Abide by that.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company