Aon Hewitt

  www.aonhewitt.com
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Aon Hewitt Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

3.0 1,071 reviews

77% Approve of the CEO

Aon Hewitt CEO Kristi Savacool

Kristi Savacool

(278 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • There is ample room for growth and the company seems to really respect work-life balance (in 155 reviews)

  • Flexible work schedule where you can work from home or remotely (in 47 reviews)


Cons
  • work life balance is a bit of concern at times (in 60 reviews)

  • No work / life balance expect to work holidays (in 16 reviews)

More Highlights
179 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Will not hire enough colleagues to get quality work done

    Anonymous Employee (Former Employee)

    ProsAllowed me to work from home for many years.

    ConsI left after 25 years because I was tired of the growing workload which was already too much to handle. Instead of hiring more people, they drove away my entire group due to being overworked and underpaid and undervalued. Despite meeting and/or exceeding expectations, I received 0% pay increases year after year. It's not worth the stress.

    Advice to Senior ManagementHire quality people in adequate numbers like you used to do before Aon came into the picture.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Quality is lacking, all to save a dollar

    Anonymous Employee (Current Employee) Lincolnshire, IL

    ProsFlexibility, work from home, basic benefits training- if you are just starting, this is the place to learn all the basics. After that, get out while you can.

    Consterrible management and leadership, the decision to send work offshore was the worst possible thing this company could have done. Work is lacking quality all in the name of saving a dollar......

    Advice to Senior ManagementStop burning everyone out because offshore can't keep up....you'll continue to lose the best employees you have and you'll learn the hard way, when clients start leaving...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Awful Experience

    Setup Configuration Specialist (Current Employee) Orlando, FL

    Pros1. Cafeteria
    2. Clinic on site
    3. Starbucks on site
    4. Benefits (not great benefits, but you have healthcare, 401k retirement, PTO, etc... some employers don't offer that)
    5. Flexible hrs (you can arrange your schedule with you mgr. as long as you do 40 hrs. they don't mind when you come and go to the office)

    Cons1. Proprietary software and tools that can only be used at Aon and does not translate well outside the company. (Good luck explaining TBA and tools to someone in a job interview outside of Aon)
    2. Very old technology (just recently migrated to Windows 7)
    3. Zero incentive and motivation to perform. (Not eligible for bonus, and annual raises if you are lucky. It does not matter how hard you work or well you perform raises are rare and highly regulated)
    4. The Training is some of the worst I have ever experienced. (Senior staff get mad we don't know the procedures or answers but they were never shown to us in the first place.)
    5. Work load distribution (AE is intense and you will have many late nights at the office, however the rest of the yr you are sitting at your desk counting the hrs go by)
    6. Salary - it does not matter if you have a graduate degree or certifications you get the same salary as a kid straight out of school with a BA degree.
    7. SCS can't get laptops. We can't work from home like everybody else. Although the rest of the team maybe virtual and work from home, we need to show up at the cubicle in the office everyday. (Yes, on calls I can hear you walking your dogs and playing video games).
    8. Repetitive and boring work
    9. No input on decisions, travel, or contact with clients on projects
    10. Career development and growth stinks. There is very little mobility and freedom in the company. Your choices are to become a Systems Analyst which does not look like fun.

    Advice to Senior ManagementThe technology being used is a joke and behind with the times. Get senior employees to give training in the empty conference rooms not being used and share the knowledge instead of taking outdated web based training that does not prepare anybody for the role. You would not have such HIGH TURNOVER if you would pay your employees and give them incentives to do a good job. The people that are staying behind are the desperate employees that can't find work anywhere else or just trying to get some experience on there resume before they take off to get paid at there next job.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Haven't thought it through.

    Benefits Advisor (Former Employee) Charlotte, NC

    ProsTraining, from visiting folks in Chicago, was mostly a good experience. Bennies start on day one and, while good, aren't great. Most employees seemed somewhat intelligent.

    ConsThey have unrealistic measurement metrics related to dealing with senior citizens (expected call times, etc.). WAY too micro-managed (somewhat necessary in a call center, but this goes too far; the "occurrence" thing is also obnoxious. The licensing area seemed incompetent. Quality Managers, who review calls to uncover minute mistakes, are also fairly incompetent). Scripts are long and annoying (gov't requirements are bad enough, but then AH adds more), must deal with too many different apps/programs while on calls, technology is unreliable, managers do not appear to be very helpful (office chats don't help much either). BAs must take CSR calls, which is distracting (move the HRA stuff elsewhere, dammit). They have taken on AT&T as a huge new client and don't think they thought it through properly beforehand, because they aren't ready for this Fall. Folks will be overworked to well beyond the breaking point. Facility in Charlotte is overcrowded and in a terrible location for anyone who lives in the southern parts. Most of management is white, while 90% of employees are black. Weird, but this is basically a British company...A large part of management is in their 20s.

    Advice to Senior ManagementDo you REALLY understand the senior market? Should you even be in this business?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Train your managers on how to lead

    Anonymous Employee (Current Employee)

    ProsGreat co-workers that help you

    Consmangers suck they need to be trained

    Advice to Senior Managementtrain

    – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Horrible middle management!

    Customer Service Associate (Current Employee) Orlando, FL

    ProsThe pay, some of the benefits

    ConsPoor team Leads, they are too busy trying to advance and not really understanding what you are asking them.The one in Orlando Fl, has a lot of Ghetto un professional managers and team leads, poor leadership skills, they are huge on having cliques, and helping only their friends and family. Barely team morale, not really big on team players. They dress and act very unprofessional.

    Advice to Senior ManagementAdvice to management, train your managers better, and make sure you are having weekly huddles to make sure things are going as planned.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    If flexibility is the only thing that matters...

    Benefits Service Manager (Current Employee) Norwalk, CT

    ProsThe flexibility, in terms of working from home, alternate work-arrangements, etc.; is unparalleled. The people are great too.

    ConsThe growth path is very limited. Team staffing is also very limited so mostly everyone is overworked. The firm sets somewhat unreasonable profit goals and due to the staffing issues and pressure to meet financial goals, the quality of work suffers which is disengaging.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great People and Culture

    Lead Systems Analyst (Current Employee) Orlando, FL

    Pros- People
    - Flexibility with work schedule

    Cons- Work/life balance
    - Pay
    - Lack of domain training
    - Low employee engagement
    - Leadership

    Advice to Senior ManagementFocus on education and retention of both colleagues and clients.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Temporary Contractors

    Customer Service, DC (Former Employee) The Woodlands, TX

    ProsCafeteria on site, nice campus. Doing 401k customer service was very rewarding and interesting.

    ConsContract with Randstad offers ZERO benefits, if you are sick they won't accept a doctor's note.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Aon Hewitt

    Temp to Hire (Current Employee) Lincolnshire, IL

    ProsA Job if you are desperate. Today, most people are desperate.

    ConsDegrading if you are older, you are the first to go.

    Advice to Senior ManagementHave a heart.

    No, I would not recommend this company to a friend

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