Apollo Education Group

www.apollo.edu
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Apollo Education Group Reviews

Updated February 28, 2015
Updated February 28, 2015
85 Reviews
2.0
85 Reviews
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Apollo Education Group Director, Chief Executive Officer Gregory W. Cappelli
Gregory W. Cappelli
85 Ratings

Review Highlights

Pros
  • work/life balance was always good, kind of depends on which manager you have (in 25 reviews)

  • Great benefits, somewhat flexible schedule, plenty of vacation accumulation if you've been here as long as I have (in 17 reviews)


Cons
  • Recently, the company's flagship, the University of Phoenix, was put on Notice by the Higher Learning Commission (in 8 reviews)

  • Upper management is so adept to change that these changes seem to have no rhyme or reason (in 12 reviews)

More Highlights

85 Employee Reviews Back to all Reviews

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  1.  

    Questionable long-term success - more change ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Apollo Education Group full-time (more than 5 years)

    Pros

    Front line employees focus and live the mission of the organization, decent benefits including education support

    Cons

    After years of transformation engagement levels are low, lack of leadership at the executive level (evident in CEO rating), missing focus on employee engagement and positive career experience, too many cooks in the kitchen, not the right voices included in critical decision making

    Advice to ManagementAdvice

    Define priorities and execute those with intention, focus on getting engagement back up, empower leaders to make decisions and lead their teams, strive for effective collaboration (don't just say you want to be collaborative or over-collaborate to the point of distraction and performance loss)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Worst management wasting a great business opportunity !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Phoenix, AZ
    Former Employee - Product Manager in Phoenix, AZ

    I worked at Apollo Education Group full-time (more than a year)

    Pros

    1. Flexible and relaxed work environment
    2. Pay is at par with the industry, but benefits are very constrained when you try to use them.
    3. It's in a great space that is ripe for a quality growth if managed properly.

    Cons

    1. Middle management runs around like a headless chicken running from one issue to another and wastes a lot of time in useless meetings seeming to be very busy
    2. Exec Management has absolutely no clue as to what is happening below. They rely solely on whatever BS that gets fed to them.
    3. Bottom line, Management from top to bottom is horrible and rife with infighting and politics.
    4. Most of the talented people have left and the show is being run by mostly sub par run of the mill people. Some pockets of good have been sidelined and taken over by mediocres.
    5. Constant layoffs and re-org has inflicted low morale in the remaining personnel.
    6. Absolutely no personal growth or training provided to the employees.

    Advice to ManagementAdvice

    1. Bring in new management (including a new CEO) who can bring some fresh ideas and meaningful honest work culture.
    2. Treat your customers (i.e. students) with respect. Don't gauge them and provide them with sub par product. Instead provide a better value proposition.
    3. Change otherwise the upstarts like Courser, Public online offerings etc. will eat your lunch in a few years. Just look at the stock price in the last 7 years. Its been trending down which says a lot about where the company is going. So, change is needed fast !! otherwise this ship is going down..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Decent pay

    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk
    Former Employee - Helpdesk

    I worked at Apollo Education Group full-time (less than a year)

    Pros

    Pay was decent and the job was alright. I found the weekly meetings with the supervisor very helpful in personal improvement.

    Cons

    There was a mass lay off. We all went to a meeting and were told of what was happening but didn't know who it was going to affect. About a month later, we were separated into large groups. One group came back to work, the other was walked out.

    Doesn't Recommend
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  5. 3 people found this helpful  

    Changing too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Phoenix, AZ
    Former Employee - Vice President in Phoenix, AZ

    I worked at Apollo Education Group full-time (more than 10 years)

    Pros

    Low expectations for individual job performance. The company is changing and thus, the employees who remain are not micromanaged or placed under a lot of work stress. They want to make a difference in education

    Cons

    The company want to change and it is leaving behind the best work from the past. They also cannot stop laying employees off. Every several weeks someone is being laid-off. This is a lack of leadership and an HR department that is not pushing back.

    Advice to ManagementAdvice

    Stop the bleeding and the employee churn. Don't abandon a working team trying to build a new one. Laying off a team and rehiring some of them without the leadership in place is short sighted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Senior Leadership unwilling to look at new ways of working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Apollo Education Group full-time (more than a year)

    Pros

    Paid well
    Good work life balance

    Cons

    People not process dependent
    If you haven't been there a long time "you don't know anything"

    Advice to ManagementAdvice

    Utilize BPM

    Doesn't Recommend
    Negative Outlook
  7.  

    Ea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apollo Education Group

    Pros

    Indoor environment, sales is pushed hard

    Cons

    Over expectations high pressure job.

    Advice to ManagementAdvice

    Listen to employees. Get a grip on what a team should be

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    8 years of nothing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cerfitcation in Phoenix, AZ
    Current Employee - Cerfitcation in Phoenix, AZ

    I have been working at Apollo Education Group full-time (more than 8 years)

    Pros

    Good benefits and flexible hours. Some of your co-workers are...alright. :-)

    Cons

    Management is the con, and it all slides down hill. They increase work loads with no incentives, no transparency, nor is there any way to advance career wise through the company. You can be deadlocked in the same position for years. Micromanagement has increased as well, so stay frosty!

    Advice to ManagementAdvice

    Get rid of some mangers. A lot are very incompetent, and not very knowledgeable. With the increase workload and increased quality standards (reports galore!) why not increase pay?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good people dealing with systemic company issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Apollo Education Group full-time

    Pros

    Really good people in San Francisco office who bring a wealth of experience (marketing, creative, strategic, digital) to the table. Good downtown office location close to all public transportation. The new Phoenix offices are nice and overall the employees there are a close knit group who support each other. It is one of the few large employers in Arizona to offer domestic partner benefits, so there is a good diversity of employees.

    Cons

    At the heart of the issue, this is a company divided between corporate and education foci and goals. Corporate and the myriad educational campuses/offices across the country see things differently and they clash. The company is mired in its 1980s mindset when University of Phoenix was a leader and game changer in online higher ed for working adults. Now it's an also-ran locked in battle with the federal government for bad business practices, using an outdated learning platform and refusing to change longstanding practices (e.g. Learning Teams) that are causing students to leave. Well-respected brick & mortar universities are offering many of the same distance learning options that University of Phoenix pioneered, and offering a good reputation and state of the art online tools. Rather than focus on core business issues, the execs create chaos by changing out key positions every year or two (3 CMOs in 3 years, firing the very well-respected University President). With each change, there are cascading effects such as reorgs and changes in employee policy (eg. work from home suddenly not allowed). HR in Phoenix is housed behind a locked door with a single land line phone placed outside the door, on which an employee has to dial an exact extension to receive an answer. As of 2014 there were no guidelines for titles and salaries so a Director might be someone with a few years experience and no direct reports, or might be someone with decades of experience managing a team of people. There have been years of lay offs with very little communication from the top, so there is an overriding feel of paranoia and waiting for the next round of lay offs. It's a work situation guaranteed to bring out the worst in people.

    Advice to ManagementAdvice

    Take a hard look at business practices and decades-old assumptions about the company and product(s). Hire Executive Communication professionals to assist the CEO and others over-communicate with the employees. This is essential when a company is experiencing ongoing turmoil.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Upper management is clueless, except with respect to the bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Apollo Education Group full-time (more than 3 years)

    Pros

    Benefits and holidays are standard or better. Pay in our office is good, though I don't know about other campuses. . Office culture depends entirely on which office you work in, and on your immediate supervisor, as does general flexibility of hours worked and ability to work at home. In many cases it's quite flexible. Many teams are supportive of each other, in a we're-all-in-this-together sort of way.

    Cons

    The members of the executive management team seem not to understand the meaning of "strategy" and do not seem to value consistency. They spent 4 months putting together the next year's budget, working through (or having managers and directors work through) a wide variety of scenarios and possible priorities. Once the decisions were made they immediately began changing them, rethinking priorities and adding money to some just-approved annual project budgets while reducing the just-approved budgets of others. Their main technique for dealing with the resignation of someone at the Director level or above seems to be to re-arrange the org chart, and then to re-arrange again in 6 months before the first re-org has had a chance to demonstrate whether it's working. Decisions seem to be made based on little evidence and on the whims of C-level executives rather than on commitment to a set of coherent objectives.

    Work/life balance is good for me, but I see Program Managers on call day and night to respond to endless requests for status reports that no one seems to read and for recommendations about how to accelerate projects or outsource more responsibilities.

    Advice to ManagementAdvice

    Apollo Tech: Make decisions based on data and evidence. Trust the recommendations of your senior managers and directors, who understand the products and their teams much better than you do. Give decisions time to play out. Develop a true strategy and stick with it for a year or two.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Haphazard Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Quality Engineer in Phoenix, AZ
    Former Employee - Software Quality Engineer in Phoenix, AZ

    I worked at Apollo Education Group full-time (more than 3 years)

    Pros

    Holiday time, sick leave, work week were all given at a reasonable level.
    Starting pay was decent, but you pretty much had to leave the organization and come back to get a good raise.

    Cons

    The organization just couldn't tell where it was going. Direction was constantly changing.
    Regular moves of offices made it difficult to plan life around the job.
    Situation deteriorated over time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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