Apollo Education Group

  www.apollo.edu
  www.apollo.edu

Apollo Education Group Reviews

Updated December 20, 2014
Updated December 20, 2014
339 Reviews
2.7
339 Reviews
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Apollo Education Group Director, Chief Executive Officer Gregory W. Cappelli
Gregory W. Cappelli
123 Ratings

Review Highlights

Pros
  • work/life balance was always good, kind of depends on which manager you have (in 25 reviews)

  • Great benefits, somewhat flexible schedule, plenty of vacation accumulation if you've been here as long as I have (in 17 reviews)


Cons
  • Recently, the company's flagship, the University of Phoenix, was put on Notice by the Higher Learning Commission (in 8 reviews)

  • Upper management is so adept to change that these changes seem to have no rhyme or reason (in 12 reviews)

More Highlights

81 Employee Reviews Back to all reviews

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  1.  

    Ea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apollo Education Group

    Pros

    Indoor environment, sales is pushed hard

    Cons

    Over expectations high pressure job.

    Advice to ManagementAdvice

    Listen to employees. Get a grip on what a team should be

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    8 years of nothing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cerfitcation in Phoenix, AZ
    Current Employee - Cerfitcation in Phoenix, AZ

    I have been working at Apollo Education Group full-time (more than 8 years)

    Pros

    Good benefits and flexible hours. Some of your co-workers are...alright. :-)

    Cons

    Management is the con, and it all slides down hill. They increase work loads with no incentives, no transparency, nor is there any way to advance career wise through the company. You can be deadlocked in the same position for years. Micromanagement has increased as well, so stay frosty!

    Advice to ManagementAdvice

    Get rid of some mangers. A lot are very incompetent, and not very knowledgeable. With the increase workload and increased quality standards (reports galore!) why not increase pay?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good people dealing with systemic company issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Apollo Education Group full-time

    Pros

    Really good people in San Francisco office who bring a wealth of experience (marketing, creative, strategic, digital) to the table. Good downtown office location close to all public transportation. The new Phoenix offices are nice and overall the employees there are a close knit group who support each other. It is one of the few large employers in Arizona to offer domestic partner benefits, so there is a good diversity of employees.

    Cons

    At the heart of the issue, this is a company divided between corporate and education foci and goals. Corporate and the myriad educational campuses/offices across the country see things differently and they clash. The company is mired in its 1980s mindset when University of Phoenix was a leader and game changer in online higher ed for working adults. Now it's an also-ran locked in battle with the federal government for bad business practices, using an outdated learning platform and refusing to change longstanding practices (e.g. Learning Teams) that are causing students to leave. Well-respected brick & mortar universities are offering many of the same distance learning options that University of Phoenix pioneered, and offering a good reputation and state of the art online tools. Rather than focus on core business issues, the execs create chaos by changing out key positions every year or two (3 CMOs in 3 years, firing the very well-respected University President). With each change, there are cascading effects such as reorgs and changes in employee policy (eg. work from home suddenly not allowed). HR in Phoenix is housed behind a locked door with a single land line phone placed outside the door, on which an employee has to dial an exact extension to receive an answer. As of 2014 there were no guidelines for titles and salaries so a Director might be someone with a few years experience and no direct reports, or might be someone with decades of experience managing a team of people. There have been years of lay offs with very little communication from the top, so there is an overriding feel of paranoia and waiting for the next round of lay offs. It's a work situation guaranteed to bring out the worst in people.

    Advice to ManagementAdvice

    Take a hard look at business practices and decades-old assumptions about the company and product(s). Hire Executive Communication professionals to assist the CEO and others over-communicate with the employees. This is essential when a company is experiencing ongoing turmoil.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Upper management is clueless, except with respect to the bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Apollo Education Group full-time (more than 3 years)

    Pros

    Benefits and holidays are standard or better. Pay in our office is good, though I don't know about other campuses. . Office culture depends entirely on which office you work in, and on your immediate supervisor, as does general flexibility of hours worked and ability to work at home. In many cases it's quite flexible. Many teams are supportive of each other, in a we're-all-in-this-together sort of way.

    Cons

    The members of the executive management team seem not to understand the meaning of "strategy" and do not seem to value consistency. They spent 4 months putting together the next year's budget, working through (or having managers and directors work through) a wide variety of scenarios and possible priorities. Once the decisions were made they immediately began changing them, rethinking priorities and adding money to some just-approved annual project budgets while reducing the just-approved budgets of others. Their main technique for dealing with the resignation of someone at the Director level or above seems to be to re-arrange the org chart, and then to re-arrange again in 6 months before the first re-org has had a chance to demonstrate whether it's working. Decisions seem to be made based on little evidence and on the whims of C-level executives rather than on commitment to a set of coherent objectives.

    Work/life balance is good for me, but I see Program Managers on call day and night to respond to endless requests for status reports that no one seems to read and for recommendations about how to accelerate projects or outsource more responsibilities.

    Advice to ManagementAdvice

    Apollo Tech: Make decisions based on data and evidence. Trust the recommendations of your senior managers and directors, who understand the products and their teams much better than you do. Give decisions time to play out. Develop a true strategy and stick with it for a year or two.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Haphazard Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Quality Engineer in Phoenix, AZ
    Former Employee - Software Quality Engineer in Phoenix, AZ

    I worked at Apollo Education Group full-time (more than 3 years)

    Pros

    Holiday time, sick leave, work week were all given at a reasonable level.
    Starting pay was decent, but you pretty much had to leave the organization and come back to get a good raise.

    Cons

    The organization just couldn't tell where it was going. Direction was constantly changing.
    Regular moves of offices made it difficult to plan life around the job.
    Situation deteriorated over time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great product, confused senior leadership that is not in touch with employees closest to customer ie students, employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apollo Education Group

    Pros

    Virtual positions, good schools and instructors, competitive pay and well-known brand. Good positioning for future of global learning.

    Cons

    They reorg sometimes twice a year, switching strategy and positions, like laying off 192 people on a 5 min. phone call and then not communicating for weeks on end. Senior level management are sales people, most not in the human capital industry. They rely heavily on data and miss the forest for the trees when it comes to customer needs and wants.

    Advice to ManagementAdvice

    Reverse the pyramid. Right now senior management is on top and your advisor are down below, you are not listening to them and they are closest to your customers. You would have more success putting customers on top, then the people closest to the customer (they know the most -- ask them don't just rely on data) and senior level managers support them.

    Doesn't Recommend
  8.  

    Excellent company, but leadership has changed. They are no longer doing what is best for the client.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Solutions
    Current Employee - Workforce Solutions

    I have been working at Apollo Education Group full-time (more than 8 years)

    Pros

    Lots of vacation, great managers, good VPs, but...

    Cons

    Awful Executive leadership. Just awful. They care only about money.

    Advice to ManagementAdvice

    Stop laying off people and rehiring them. You lose a lot of good talent that way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in Tempe Camp, AZ
    Current Employee - Enrollment Advisor in Tempe Camp, AZ

    I have been working at Apollo Education Group full-time (more than an year)

    Pros

    The pay-scale, benefits, vacation/sick time.

    Cons

    Lack of initiative, no room for growth, poor corporate policies, ever changing standards, inflexibility of schedules, lack of communication within the company. There used to be extreme room for advancement, income, flexibility, excellent benefits and leadership and since new corporate/company policies have been in place there is no employee moral, it is not enjoyable, there is no incentive, and people are trapped into a dissatisfying job because they cannot afford to lose their salary. In addition to that income discrepancy is absolutely absurd, there are people doing the same job as me (enrolling even less, performing worse) and they are more than doubling my salary because they were there hired at the right time and made the necessary moves to do so. There is no incentive to work when someone is making more than double, almost triple your salary, and performing worse, and you will never be able to reach that salary regardless of your work performance because of the "changes" that have taken place.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Has potential but needs some changes. And it's not the strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apollo Education Group full-time (more than 3 years)

    Pros

    Plenty or resources for professional growth and development
    Education / L&D industry will always be relevant to the economy
    International growth opportunities

    Cons

    Low morale, and culture tends to be bureaucratic
    Slow to changing market needs
    Health insurance costs are relatively high compared to other companies.

    Advice to ManagementAdvice

    Focus on the culture. The strategy is solid, and once the culture is changed there is big upside with Apollo. But nothing will get done without great engagement from all levels

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    I have seen it all in three years at one company - the good, the bad and the ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior IT Project Manager in Phoenix, AZ
    Current Employee - Senior IT Project Manager in Phoenix, AZ

    I have been working at Apollo Education Group full-time (more than 3 years)

    Pros

    The teams I work with are great and the environment we create is good.
    Some managers are awesome (but are subject to the same stupidity of leadership the rest of us are).
    Pay is just ok but not market rate for some positions; benefits are standard.
    Work life balance is good-depending on your manager; flexible hours and telecommuting are generally available.

    Cons

    All around is chaos and disorganization.
    Constant RIFs and reorgs have doomed morale; not sure it's retrievable.
    Attrition is taking the best and the brightest, as well as the tribal knowledge and experience, left after the RIFs.
    Pay increases are a joke and everyone gets the same thing--whether they actually do any work or not.
    There is no access to training or conferences for continuing development or career advancement.
    Most middle management is incompetent.
    Upper management are brand new (again) and trying to remake a 200+ person org into a mirror of a successful 20 person group by fixing what isn't broken.
    Complete sea change in software development methodology because new management just didn't get it and they used to be PMs so they want everything run traditional PMO way.
    There is very little real information about vision and mission any more; it's all rah rah pep rally unless they need something from us; like writing letters to Congress. And if I hear Sajor say one more time, "I really appreciate all the hard work you all do" in that condescending voice I might throw up.
    I want to say the vision of making advancement through education available to all is great but I have learned it really is all about making money; the constant focus on $$--having to cut budgets and then still having to find other ways to cut costs (to ridiculous levels) after that--is all we hear about any more.

    Advice to ManagementAdvice

    Listen to the experienced and knowledgeable people you have left.
    Stop trying to fix what isn't broken; address the actual problems.
    Make pay increases merit based or stop the charade of annual reviews. Why should I continue working to help Sajor achieve his goals when there is nothing in it for me? Because seriously, a 2% increase year after year no matter how hard I work is an insult.
    Stop promoting unqualified and undeserving people into management roles.
    Provide some incentive to those of us who have stuck around throughout this colossal debacle of RIFs and reorgs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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