AppFolio Reviews

Updated August 25, 2015
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4.0
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Brian Donahoo
9 Ratings

Pros
  • the pay isnt bad for santa barbara companies (in 5 reviews)

  • Great training, great people, and great product (in 5 reviews)

Cons
  • Employees in customer success are under-compensated for the stress and effort the job requires (in 3 reviews)

  • It can be hard to move up within the organization (in 2 reviews)

More Pros and Cons

11 Employee Reviews

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  1. Great Company, Pay Lackluster and Pay Culture Unhealthily

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Onboarding Specialist in Santa Barbara, CA
    Current Employee - Onboarding Specialist in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Awesome culture, youthful, work hard play hard, lacks many corporate pretenses, understanding and engaged direct management, SMART employees, extremely successful company.

    Cons

    I can only speak to one department but: Zero raises period, it is just not part of the culture here. Many have stated that If you ask you are likely to be lectured or scolded for even asking, despite being qualified. They generally take advantage of the fact that many in the organization are young and inexperience regardless of how well they preform or how competent they are. Many have questioned the fairness of promotion/hire practices (management is overwhelmingly one gender). Direct managers often make up for these shortcomings by being fantastic to work with.

    Advice to Management

    Realize that you pay low (which is initially fine for fresh out of school hires), but that if you want to keep talented employees raises should not be shamed, they should be used as an incentive for employees worth keeping. Many great employees are intimated to ask, this needs to change and start to be a more heathy environment,


  2. Great Company, few caveats

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Santa Barbara, CA
    Former Employee - Customer Success Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AppFolio full-time

    Pros

    The company is run by people with the right kind of experience, a clear plan, and the skill to execute it. The people that work there are wonderful kind-hearted people who care about the craft of what they do. I have no doubt that Appfolio will continue to do very well.

    Cons

    This is not really their fault, but it is a con I would mention to anyone applying there- the average age of middle management is very young, and people stay at the company for a long time. There is no clear path of advancement for new employees.

    Advice to Management

    There are so many great people that work at Appfolio

    AppFolio Response

    May 18, 2015 – VP Marketing

    Thanks for taking the time to review your experience working with us. We love to hear that you felt surrounded by great people - that makes all the difference.


  3. Great company where you can learn a lot do a lot, and people there are very nice, I got a lot of help there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Diego, CA
    Current Employee - Software Engineer in San Diego, CA
    Recommends
    Approves of CEO

    Pros

    great location, great people there, great atmosphere, and you can get a lot of help, and it is good to live in san diego

    Cons

    nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say, nothing to say


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Good company, just not for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Approves of CEO

    I worked at AppFolio full-time (Less than a year)

    Pros

    The culture of the company is incredible. Tribal knowledge is the backbone of the sales department and everyone truly cares about the team effort. Dress code is relaxed (I wear jeans to work everyday). All managers are there to help in any way they can! If you work hard and are successful there are many opportunities to advance within the company.

    Cons

    I have nothing negative to say about the company, I just found the job to be very boring. Every position in the company is a full-on desk job and I just found myself unable to be successful in that type of environment.


  6. Career opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Customer Success Manager in Santa Barbara, CA
    Current Employee - Associate Customer Success Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (Less than a year)

    Pros

    The company is growing extremely fast and all departments are growing

    Cons

    customer success does not provide many career advancement opportunities

    Advice to Management

    recognize your talent before you loose it


  7. Helpful (1)

    Great place to hone engineering skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (Less than a year)

    Pros

    Supportive environment. Engineer-friendly culture. Smart coworkers with varied backgrounds. Great place to hone your engineering skills. Santa Barbara is more fun than I expected (even for single people). Most of all, I like how the company believes in getting everyone in touch with customers.

    Cons

    Growing-up pains. Product feels outdated and incomplete for seven year old company. Goals too high level to be translated by engineers. Too many cooks in kitchen, and too many meetings. Progress feels slow.

    Advice to Management

    Figure out how to harness the full potential of the engineering team to deliver a great product.


  8. Helpful (2)

    Sales Development Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Santa Barbara, CA
    Current Employee - Sales Development Representative in Santa Barbara, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Great training, great people, and great product. Benefits are standard, there's a lot to do outside of work and leadership has tons of experience. I will continue to use the skills I gained from working at this company for the rest of my career. Top of the line equipment and snacks always available. Foosball a plus.

    Cons

    Metrics mean everything and quantity/volume seems much more important than quality. Work is very repetitive. Hard to make it through the day without expressing some level of frustration (however it is sales).


  9. Helpful (1)

    A great place to work and to advance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Santa Barbara, CA
    Current Employee - Software Engineer in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than 3 years)

    Pros

    Fun, creative, and team based culture. Company has solid growth. Pays great attention to employee's needs. Customers loves the products. Lots learning opportunities. A perfect place to start.

    Cons

    Fast pace demands quick on the job growth. Products are business facing. If you are only interested in hot technology buzz, this may not be a right place for you. The company is very customer and product centric. This is good for most of us.

    Advice to Management

    Keep up with good job of growing the company and products. Couple more holidays will be better.


  10. Helpful (1)

    Happy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AppFolio full-time

    Pros

    Love the people and product is truly the best in the industry

    Cons

    Not really a con but company is no longer a startup

    Advice to Management

    It would be nice to see more internal growth


  11. Helpful (1)

    Great place to start your career!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great Benefits - Flexible Hours - Growing Company - Lots of Free Gear and Perks - Young Lively Atmosphere - Great Location

    Cons

    - Limited ability to move up - Difficult Customers - Limited Raises

    Advice to Management

    Create more abilities to move up and promote from within.



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