Apple

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Apple Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.9 3,483 reviews

92% Approve of the CEO

Apple CEO Tim Cook

Tim Cook

(1,830 ratings)

81% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits with above average pay scales for most departments(in 207 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers(in 195 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours(in 190 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors(in 133 reviews)

281 Employee Reviews Back to all reviews
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    • Culture & Values
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    Great place but becareful

    Anonymous Employee (Former Employee)

    ProsGreat work environment in regard to co-workers

    ConsThere are limiting career paths. It will require you to transfer to obtain higher positions. There are to many instances of abuse of power and no reasons given behind changes

    Advice to Senior ManagementThe emphasis on NPS is way to high and the cattiness among some if you managers is too high. The lack of transparency regard promotions is shameful

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    It was the most difficult job I've ever had.

    AHA Advisor (Former Employee) Austin, TX

    Prosthe training is phenomenal and the experience is invaluable for anyone wanting to work in a call center. However, they will work you to the bone for a year and drop you and/or remind you that you are replaceable the second you show any sign of breaking. Overall, they

    Consnot very flexible when it comes to requesting time off for AHA advisors as one would think for an at home position. Also, they were rather cold when voicing concerns about the grueling pace expected of someone in this role.

    Advice to Senior Managementself evaluation is difficult for someone that has never been in a call center environment before. So when the only coaching is framed around reviewing a negative comment from a customer or a metric such as average handle time, just be direct and transparent with constructive feedback rather than being vague. Furthermore, don't treat employees like they don't matter or like they are replaceable machines. It's cold and inhumane which is ironic considering how human you all wanted us to sound to customers...

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    Best place to work in retail

    Sales Specialist (Former Employee) New York, NY

    ProsGreat benefits fun place to work

    ConsTo much work for the people that are there

    Advice to Senior ManagementHire more people

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    1 person found this helpful  

    Use to be ok

    Sales (Current Employee) Austin, TX

    ProsApple use to be a great company, but that has changed.

    ConsOver the last 2 years they seem to just take things away from the employees. They use to really treat us well, but now it seems like they could care less about our department and anything good that I use to love about my job either gets worse or they don't have anymore.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Apple Retail: Great in the beginning but turned out to be just like any other job.

    Red Zone Specialist (Former Employee) Santa Clara, CA

    ProsThe perks, the benefits (only if your offered the full time role), stock options, Apple Passport, discounts on Apple goods and also third parties product discounts.

    ConsFavoritism in retail, people getting promoted who didn't deserve it, moving up the retail ladder requires lots of lateral moves, pay is alright but not great, if you speak a language, they milk it. I've worked retail for 10+ years and I thought Apple would be totally different. I thought it would be an easier foot in the door into apple corporate. Just be careful, apple is VERY selective to who they promote into corporate (certain positions), plus your manager needs to give you a good work if they decide to promote you and its just like any other retail jobs. The perks make it semi-tollerable.

    **Use your 2nd language to leverage more pay when negotiating pay in retail, especially if you speak Chinese or Spanish, very high customer volume in stores here in the Bay Area, California **

    Advice to Senior ManagementDon't micromanage, don't talk down to the associates (Some managers, not all), We all have favorites but please don't make it so obvious as to who you do favor, promotions or even lateral moves need to be carefully evaluated. Some people don't deserve them but they happen. I tried to become a 'Creative and I did many in-store initiatives to make my way there. However, numerous people got promoted to the next steps over me who didn't deserve it or didn't work as hard as myself.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    Just another retailer..that shoves its hype down your throat from day one

    Redzone Specialist (Former Employee) Burlingame, CA

    ProsI learned a lot about crisis management: What to do when ALL managers were absent, how to handle the terrible relationships with pathetic customers who only valued material goods, how to advocate (unsuccessfully) for my advancement in the store and, most importantly, how to force a smile when every day felt a little bit more soul-sucking.

    ConsRead above. Seriously. This place is not an easy place to work at. It was my first retail job out of college and the job that showed me that I really wanted to become a teacher and help educate people, instead of act like a cleaner, more youthful equivalent of a sketchy car salesman selling overpriced and over-hyped tech goods. What I liked about working at the Apple store most, instead of selling useless goods to people, was teaching them how to use the technology. It's good tech, just too expensive and snobbish for the plebeians (like me!) to be marketed towards.

    Advice to Senior ManagementElevate the smartest people in the store, the hardest working and the least committed to petty retail gamesmanship to better positions on the floor. If people WANT, really want, to educate others at the FRS booths, let them. OH WAIT! I forgot, us FRS (Family Room Specialists) don't make any money for the company, at least not in a straight transaction sort of way. What a joke. Talk about devaluing a core tenant of the Apple stores, the education....

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Genius Administrator

    Genius Administrator (Former Employee) Southlake, TX

    ProsEasy going and friendly atomposhere. A good discount and AMAZING BENEFITS!

    ConsI started working here back in 2007 and left 2013. The mind set changed, because Apple stopped promoting within. Instead they bought people from Circuit City, Best Buy, Walmart, Target, etc. People who never had a Apple computer and do not care about the Apple culture. There are a lot of broken promises. If a manager says that they will help you get to Corporate they are LYING!

    Advice to Senior ManagementTell the truth and back the people you see everyday. Instead of taking the word of a customer you just met over a employee you have known for 4 years and see everyday.

    No, I would not recommend this company to a friend

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    • Approves of CEO

     

    Dealing with Ambiguity is a cop out.

    Genius (Former Employee) Boca Raton, FL

    ProsStable career, I never felt that I could be out of a job.
    Great training, I loved every minute of Genius Training.
    Amazing benefits, I have better health and fringe benefits than anyone I know my age.

    ConsFrequently mismanaged, Retail leadership runs around like a chicken with their head cut off. Clear disconnect between Corporate management and the Retail side.
    Stressful environment, lots of work to be performed in short reservation windows with a focus on metrics.
    Low wages for the work that is performed, I could (and did) leave for a similar role with similar benefits for a massive pay increase.

    Advice to Senior ManagementFocus more on the internal customer. Happy staff makes happy customers. Session delivery is important, but so is providing the team with the tools they need, and tailored opportunities to grow. Make plans, communicate, and don't let the business control you. Leadership can be too wishy-washy in crunch time.

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

    2 people found this helpful  

    Terrible unless you're mindlessly devout to Apple products

    Apple At Home Advisor (Former Employee) Ashford, AL

    ProsThe pay is ok and the benefits are good. If you like Apple products they have a good employee discount, which you can also use for friends.

    ConsThe people there are the worst. They're completely full of a crusader Apple spirit that says Apple is the best and if you don't agree you're wrong and not very smart. They're VERY exclusive. It's one thing to be proud of your company but another to be derogatory to people who have different tastes. The phone policies are terrible. Customers have to pay for phone support past a complimentary period, and if they're past that you can't help them with anything, even very minor stuff.

    Advice to Senior ManagementImprove training. It's horrible.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Don't Mix Business with Retail!

    Business Manager (Former Employee) Boston, MA

    ProsWorking for a top brand selling great products. Customers love Apple products.

    ConsOverall an extremely disappointing experience for me. I loved Apple before I worked for them. I quickly learned that the retail stores are not a professional environment. And there's a lack of integrity that I found to be too frustrating for me so I quit! Not my thang.....

    Advice to Senior ManagementGet some moles into the retail stores and markets and you'll find out what I'm talking about.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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