Apple
3.9 of 5 3,440 reviews
www.apple.com Cupertino, CA 5000+ Employees

Apple Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.9 3,438 reviews

                             

92% Approve of the CEO

Apple CEO Tim Cook

Tim Cook

(1,797 ratings)

81% of employees recommend this company to a friend
274 Employee Reviews Back to all reviews
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    Dealing with Ambiguity is a cop out.

    Genius (Former Employee)
    Boca Raton, FL

    ProsStable career, I never felt that I could be out of a job.
    Great training, I loved every minute of Genius Training.
    Amazing benefits, I have better health and fringe benefits than anyone I know my age.

    ConsFrequently mismanaged, Retail leadership runs around like a chicken with their head cut off. Clear disconnect between Corporate management and the Retail side.
    Stressful environment, lots of work to be performed in short reservation windows with a focus on metrics.
    Low wages for the work that is performed, I could (and did) leave for a similar role with similar benefits for a massive pay increase.

    Advice to Senior ManagementFocus more on the internal customer. Happy staff makes happy customers. Session delivery is important, but so is providing the team with the tools they need, and tailored opportunities to grow. Make plans, communicate, and don't let the business control you. Leadership can be too wishy-washy in crunch time.

    Yes, I would recommend this company to a friend

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    Terrible unless you're mindlessly devout to Apple products

    Apple At Home Advisor (Former Employee)
    Ashford, AL

    ProsThe pay is ok and the benefits are good. If you like Apple products they have a good employee discount, which you can also use for friends.

    ConsThe people there are the worst. They're completely full of a crusader Apple spirit that says Apple is the best and if you don't agree you're wrong and not very smart. They're VERY exclusive. It's one thing to be proud of your company but another to be derogatory to people who have different tastes. The phone policies are terrible. Customers have to pay for phone support past a complimentary period, and if they're past that you can't help them with anything, even very minor stuff.

    Advice to Senior ManagementImprove training. It's horrible.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Don't Mix Business with Retail!

    Business Manager (Former Employee)
    Boston, MA

    ProsWorking for a top brand selling great products. Customers love Apple products.

    ConsOverall an extremely disappointing experience for me. I loved Apple before I worked for them. I quickly learned that the retail stores are not a professional environment. And there's a lack of integrity that I found to be too frustrating for me so I quit! Not my thang.....

    Advice to Senior ManagementGet some moles into the retail stores and markets and you'll find out what I'm talking about.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A Retail Slave

    Specialist (Current Employee)
    New York, NY

    ProsGreat Health Benefits, nice discounts, "fearless feedback" and open communication with managers. With the exception for Time and Attendance, it is a very secure job and hard to get fired.

    ConsYou will be up for a ride working at a Apple Retail Store in NYC. Most of the customer interactions are negative and they have absolutely no respect for you!! Customers, will scream and shout out you and will look down upon you like your less than a homeless person. The store was generally understaffed and several hundred customers were pulling me in every single direction at one time. Managers wanted us to follow the company policy 100% without no hesitation. However, if we were doing our part and a customer was angry, then they would throw a tantrum and the managers would give into them All the Time and make Us Specialists look like the Bad Guys!!! I have seen times when a customer caused a scene because they couldn't return their two year old phone. As a result, the manager would give in and also give them a free phone case. The policy is 14 days and the policy never sticks. When it came to making an exception for an employee. OOOO Noooo But the Policy!!! Many of my co-workers were frustrated with the mixed messages of management.

    During my time there, out store had a really harsh Time and Attendance Policy. If you were late or call out no matter the reason you would get an occurrence. The subway could of shut down or you might of had a death in the family, doesn't matter!!! Many great employees were fired because of this broken policy.

    They had system called the NPP where the customers can rate you. This was one of the reasons I left. Your raise is dependent on this. The store can be way understaffed and a customer can write a negative review about the experience ( not having control over it) so that effects your raise. Also, Management wants you to sell as much AppleCare or One to One as possible. You can convince a customer to buy it without being pushy at all. Then later on the customer will have buyers remorse and slam you by giving you a negative NPP score by saying "they were too pushy". Then I would be blamed by the managers for being too pushy and getting a detractor. If I didn't Applcare then they would ask me to please improve my numbers. Again, mixed messages!!!

    The NYC Market is run by very poor management. I understand that other markets and stores are much better.

    Advice to Senior ManagementYou are completely disregarding your Core Values. I understand that you want to 100% satisfy your customers and there is nothing wrong with that. There needs to be rules though such as keeping true to your return date policy ( with reasonable exceptions), and not give into angry customers who are degrading your employees.

    No, I would not recommend this company to a friend

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    Genius Administrator

    Genius Administrator (Former Employee)
    Palm Desert, CA

    ProsGreat on resume, good if you like a discount on apple products, learn technical skills, above average benefits.

    ConsLack of growth, leadership, communication, huge lack of respect to employees. Terrible, non-useful "propaganda" training, even though they claim it's the best. Awful, inconsistent scheduling, with total disregard for employees. Pay is FAR too low for what they demand of employees vs. store revenue, and do I have to mention those awful shirts? I took this job out of desperation and as bad as I expected it, it was much, much, worse.

    Advice to Senior ManagementPeople flock to Apple to build a career. You build them up during core training to be working for the best of the best, you talk of empowerment, providing "Ritz-Carlton" service, and finding "the right solution" for each customer. All that does is disappoint every single employee when they soon realize that all the company really cares about is sales and there is rarely time to actually spend time with a customer. The store was usually understaffed and when the store went to chaos and customers became unruly with sales and repair wait times, the "managers" typically hid in the back office. If you want your employees to think of this as a career and not just a job, there is NO reason you can't provide set schedules for full time employees, while flexing the part-timers, as needed. No matter how you hype it, it's just another retail job- only much more demanding. #1 complaint: Pay a living wage. Period. You should be ashamed.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The rumors are TRUE!

    Apple Genius (Former Employee)
    Raleigh, NC

    ProsOne of the best things about Apple is the community. Being able to work for the company that produces hardware, software and support for them both is a big plus. Additional training and resources are always available.

    ConsIt doesn't take very long if you search the internet for people dissatisfied with Apple. Although with anything online, some claims are petty or from former bitter employees. If you are favored and well liked you will go far regardless of your skills. I believe people should only be rewarded for a job well done. I've seen countless skilled & talented coworkers, that deserved the opportunity, be passed over often, for someone less qualified. I understand every business is political to a point, but when this practice becomes the norm, there is a problem.

    Advice to Senior ManagementSenior management should really take a look at who they are hiring as Assistant managers. Several are woefully under qualified and have difficulty meeting the performance goals listed within the job description.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Working Retail at Apple is still working Retail - no matter your title.

    Business Specialist (Former Employee)
    Los Angeles, CA

    ProsThe benefits were great - health, matching 401k, stock options. Pay was good for retail, and the discounts (Apple-provided and third party) were insane. By the time I left, I was up-to-speed technologically. My peers were INCREDIBLY talented, charismatic people. The only positive thing I have to say about management was that they knew how to hire.

    ConsBusiness at Apple is a grey, murky area. There's no alignment with enterprise-level business sales, so internal poaching happens. We had to share our inventory with the store, so sending a customer to third-party sales options happened from time to time and was frustrating.

    Store Management was extremely short-cited - most of them had only ever worked retail, which didn't help the company's vision to be more than just a retail location. They didn't understand anything beyond what was right in front of their noses. I felt smarter than most of my "leadership".

    I shouldn't have been hired at the store - I was overqualified for the job. When management realized that, I wish they would have assisted me in looking for other opportunities...I would have liked staying with the company, but I didn't know what other options there were.

    Advice to Senior ManagementJust because you know buzzwords doesn't mean that you understand them.

    Store Management: If learning about the Business Team is part of your training, it's your responsibility to retain that knowledge. (We facilitated "What does it mean to be a Business Specialist?" presentations every few months, not to highlight what we were working on at the time, but to outline, again, what our job entailed.)

    Business Management: GROW A PAIR. Stand up for your team. Don't be a passive "company man".

    Corporate: Learn operations. Visit the stores. Talk to the low men on the totem pole. Listen to them. Consolidate.

    Yes, I would recommend this company to a friend

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    Great to work for if you are looking for another job.

    Fraud Prevention Specialist (Current Employee)
    Austin, TX

    ProsGreat benefits, 401(k) match, vacation time, sick time, will pay for school (as approved by your immediate supervisor), great to have Apple on your resume, job security, takes a lot to get fired.

    ConsTraining is a work in progress, dept is going through growing pains, only motivation to do hard work is for the chance you MIGHT get the schedule you want, shift bids every 6 months, hard to get recognition, when you do get recognized you aren't eligible to receive another award for over a year, employee morale is low. Keep in mind this company is based in California so there's a lot of thin skin.

    Advice to Senior ManagementLift the year probation on award winners, expand rewards program instead of diminishing it, stop dangling carrots when you know you aren't going to deliver.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    They will run you down

    Genius Administrator (Former Employee)
    Nashua, NH

    Pros-Great personalities in coworkers
    -Every day is different
    -Some great customer interactions
    -Cool technology

    Cons-Tough to deal with disappointed customers
    -Lack of support from leadership
    -Shifts are exhausting

    Advice to Senior Management-Please decide if you want to be a "turn and burn" employer or if you actually want to develop career paths. In my experience, we were promised everything, and treated like we were replaceable.

    No, I would not recommend this company to a friend

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    Horrible HR Practice

    Store Manager (Former Employee)

    ProsProducts, intelligent and talented workforce, lots of opportunity for growth

    ConsExtreme politics to a point of not truly supporting a performance based culture, HR practice was a joke (from how they promoted, to how they rolled out training, etc.)

    Advice to Senior ManagementHigher level executives need to work on visibility and make their presence known. There was a considerable disconnect between the people doing the work, and the executives. With Apple being such an incredibly innovative company from a product perspective, they were far from that in how they managed people. Lots of traditional, autocratic, hierarchical structure. I witnessed a lot of morale issues and people problems that could be addressed with putting more focus on understanding how to manage talent and engage the workforce.

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Glassdoor is your free inside look at Apple reviews and ratings — including employee satisfaction and approval rating for Apple CEO Tim Cook. All 274 reviews posted anonymously by Apple employees.