Apple
3.9 of 5 3,100 reviews
www.apple.com Cupertino, CA 5000+ Employees

Apple Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.9 3,100 reviews

                             

93% Approve of the CEO

Apple CEO Tim Cook

Tim Cook

(1,550 ratings)

81% of employees recommend this company to a friend
581 Employee Reviews Back to all reviews
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Challenging work environment.

Apple Family Room Specialist (Former Employee)

I worked at Apple part-time for more than a year

ProsGreat benefits package if you're lucky enough to get full-time. There was a very diverse group of people on the team and we felt like a big family.

ConsVery difficult to get full-time in any position within the retail store. In-store management team was virtually powerless; everything from quantity of hours available to promotions/role changes were left in the hands of the market leaders (who didn't really have any idea what was needed). Hours were highly unpredictable, which made it nearly impossible to have a life outside of the store. Very difficult to move within the ranks of the store; they would very often bring in "new hires" from outside the store that would get positions that people who had been working there for years wanted. Very high-stress work environment (particularly at the Genius Bar) and, the pay rate didn't compensate for the demands most of the time. No connection between retail and corporate sides of Apple as far as job movement.

Advice to Senior ManagementIn-store management should have more power and market leaders should have less. Make schedules more predictable. Hire from within the store more often. Increase retail/genius bar employees pay rates to more closely resemble those of corporate employees. For example, Genius Bar employees made, on average, significantly less than AppleCare at-home advisors (which is absurd). Lose Tim Cook.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great way to break in

Mac Genius (Former Employee)
Durham, NC

I worked at Apple full-time for more than 3 years

ProsApple has introduced me to some of the smartest people and some of my best friends. Most people are welcoming to any store I go into and will be comfortable sharing a drink after work, because its usually needed.

ConsWork-life Balance, overwhelming number of customers, inflexible management. After a certain amount of time working can become the same thing day in and day out. Very few career opportunities. I was expected to work over my normal schedule hours and then berated for having overtime.

Advice to Senior ManagementBe open to talking to employees, don't encourage fake group projects.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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overall company was great- Management was terrible

Back of House Specialist (Former Employee)
Hingham, MA

I worked at Apple full-time for more than 3 years

Prosgreat benefits. Friendly co-workers. promote from within though they did play favorites

Consmanagement rotates and different rules and schedule issues each time I got a new manager. Nothing consistent

Advice to Senior Managementbe fair & dont play favorites

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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No work/Life balance

Anonymous Employee (Former Employee)

I worked at Apple full-time

ProsGreat engineers to work with.

ConsHave to work on most weekends

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Great place to gain experience.

Software Engineering Intern (Current Employee)
Cupertino, CA

I have been working at Apple as an intern for more than a year

ProsTons of intelligent engineers - great place to learn. Everyone is very dedicated to their job and has a passion for what they do.

ConsJob requires much more than the typical forty hour work week. Near impossible to move up without significant help from management.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It's exciting at first, and the products are amazing, but poor management infrastructure.

FRS (Current Employee)
Tacoma, WA

I have been working at Apple full-time for more than a year

ProsFast paced environment
On the job training
Room to advance easily
Leads to more opportunities outside of the company
They hire a lot of quality people.

ConsPoor management infrastructure
Management has no clue about the tech side of things
Deal with angry customers that no little about technology

Advice to Senior ManagementActually know the tech side of your own products!!!

Yes, I would recommend this company to a friend

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Most Political Environment I've Ever Been Part Of

Apple Retail - Expert (Former Employee)

I worked at Apple full-time for more than 3 years

ProsApple Retail offers great pay...thats undeniable! Its a fast-pace retail environment unlike no other and is rarely a boring place to be. The pros are seriously limited to financial compensation and perks of that nature though. Discounted company stock is pretty great, benefits for all employees, product discounts (albeit rather minor discounts)...these aspects are where Apple excels compared to other retail operations

ConsThey make a lot of empty promises that they can't keep at the store management level. I was there for 2 years and was ALWAYS performing within the top 5% of everyone in the store and yet, the VAST majority of open positions would go to new hires who have never worked in retail or for Apple. This inevitably caused incredibly low morale amongst the employees at our store. The people who WERE being promoted from within were those who would hang out with managers outside of work, and were usually the most fake employees in the building. If you can sacrifice dignity to move up, then you will be a rockstar in this company. If you refuse to be fake, and stab other people in the back, then you will have no shot at a career in retail. How much you know, or how good you are at making customers loyal to Apple for life, is irrelevant. However, I will say that when I would go and work for other stores outside of our market, it was a LOT different. It felt like how retail did back when Steve Jobs was still alive and Jon Browett was still in charge of retail. Ever since then, things have been all about numbers and politics. Back then, it was all about change and enriching lives.

Advice to Senior ManagementManagement NEEDS to be help accountable for things they do or say. I've heard some REALLY messed up things coming out of management's mouths that are not only an HR concern, but also a direct insult to the Apple credo. For instance, at our store, an employee who was openly homosexual was harassed by a new manager for being "too flamboyant" around customers. Also, our store LEADER has on multiple occasions blasted people via email for moving to corporate positions without consulting with him first, myself being one of them! I was told that I went behind his back and that if I want to apply to ANY position within the company, I need to check with him first. This isn't cool and I know at least 3 other people who he said the same thing to. He also mistakenly sent an email out the entire store that was solely intended for the management team. In this email, he singled out an employee and said something pretty humiliating that everyone in the store read. He didn't even apologize for over a month. HR came in and investigated the situation by doing "random" interviews with employees but nothing changed and nobody was held accountable. This is NOT the Apple that I hired into, and it's this kind of thing that is the ONLY reason I left Apple Retail.

Also, changing for the sake of change is the most idiotic mentality I've ever seen when it comes to training employees. Things would "change" all the time and it was blatantly obvious that this was only the case because Apple claims to be all about "change". For instance, I had 100% customer satisfaction scores, and yet, I was told in my review with my manager that I need to change how I approach customers because studies show that approaching them with a product feature will drive my customer satisfaction score up. I'm already at 100%! Why the heck would I want to change a thing?!? Fixing things that aren't broken is a MAJOR recurring theme at Apple Retail and 9 times out of 10, we would pilot something in an attempt to drive up a metric that was already stellar, and it would fail miserably. Then we would spend the next couple months doing exactly what we were before JUST to bring that metric back up to where it was had we not tried to change anything. I'm COMPLETELY behind these kind of suggestions when someone is struggling maintaining metrics because that shows that something definitely needs to change. However, when someone has stellar metrics, it would be wiser for management to make an example of them and have them share their knowledge or techniques for success. Instead, they're just told their not doing things the way management would like and any opportunities for advancement go out the window at that point.

No, I would not recommend this company to a friend

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Most Valuable Company - Hardly the Most Valuable Employees

Back of House Specialist (Former Employee)
Brandon, FL

I worked at Apple full-time for more than 3 years

ProsRelaxed atmosphere
Cool customers
Cool technology
Decent benefits

ConsLow pay
Micro-managing
Low percentage yearly raises

Advice to Senior ManagementGive more to the people that are making you a ton of money

Yes, I would recommend this company to a friend

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Decent temporary job, not a company that I'd want a career with.

Senior Advisor (Former Employee)

I worked at Apple full-time for more than a year

ProsPay starts at above minimum wage, a lot of opportunities for bonus pay if you meet your metrics.

ConsYou are told that accommodations will be made for this like schooling, but when Apple started to get busy all accommodations were canceled, which resulted in a lot of employees having to quit.

Yes, I would recommend this company to a friend

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A good place but be careful if you move to another state: Politics change with markets.

Creative (Former Employee)

I worked at Apple part-time for more than 5 years

ProsYou can express yourself with clothes, hair, tattoos and find like minded people who come from so many walks of life. You will find some of the best friendships here!

ConsDepending on your market and managers' disposition to hit sales / appointment goals, you could be asked to work 14+ hour day and come back bright and early the next morning. If you work retail, you will have NO chance of getting to corporate. Working part time means working 40 hours. Yeah, do the math.

Advice to Senior ManagementBe mindful of what your store says. Gauge your climate and general attitude around the store. If you notice a decline in happiness, change it up a bit. They will repay you ten fold.

No, I would not recommend this company to a friend

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