Apple
3.9 of 5 3,440 reviews
www.apple.com Cupertino, CA 5000+ Employees

Apple Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.9 3,438 reviews

                             

92% Approve of the CEO

Apple CEO Tim Cook

Tim Cook

(1,797 ratings)

81% of employees recommend this company to a friend
659 Employee Reviews Back to all reviews
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    Apple Retail is not what is once was

    Mac Genius (Former Employee)
    San Francisco, CA

    ProsYou are working for one of the most sought after brands in the world and develop great customer service skills. Great benefits, 401k and stock plan

    ConsNot much growth for Genius's at the retail level. Once you reach this point unless management is where you want to go then you have no future with Apple. Moving from retail to corporate is not something that happens just from putting in time at the retail level and in most cases you will need to leave and then re apply to get the experience that is wanted at the corporate level.

    Advice to Senior ManagementManagers have decided that retail employees are basically a revolving door and do not fight to keep good talent and because of this they are losing more and more of their good talent and getting stuck with the left overs. Most managers seemed to not care and I personally never wanted to share my real opinion in fear that it would lead to me being roadblocked more than I already was. I had seen this happen several times. If management wants you out or has decided that you have outgrown apple they do everything in their power to make sure that you move on instead of helping and finding a new position within the company. Apple needs to re evaluate retail and figure out how to keep good talent.

    No, I would not recommend this company to a friend

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    Great Pay with no life

    Inventory Specialist (Current Employee)
    Sacramento, CA

    ProsVery generous with their pay scale

    ConsWith great pay comes high expectations, the work life balance is horrible. There would be weeks where there was only one day off and managers come to you an hour before its time to go home and ask you to stay later.

    Advice to Senior Managementremember that even though you are working for Apple you are working RETAIL and that people who work for you are PEOPLE they deserve to be treated as such. Don't expect a person to stay for 12 hour shifts and work 6 days a week if you are not willing to do the same.

    No, I would not recommend this company to a friend

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    Heart of the company is in the right place but the social politics of management can be counter-productive

    Tier I Technical Support Advisor (Former Employee)

    ProsWorking from home with this company is great because they give you the equipment that they need you to use. You can also learn a vast amount of information in a short amount of time.

    ConsThe training isn't thorough enough for a person who has very little call center experience and limited knowledge of Apple products. In such cases, for awhile you'll only be as good as the training that you receive.

    This not a good environment for someone who works best independently nor those who aren't very social. You are basically pressured into being very social outside dealing with customers, especially with your team manager and your team. If there is a small learning curve for you to master the duties of this job, then chatting with your team members all shift about non-job related topics such gaming helps you to develops bonds with your team mates. If you have a larger learning curve to master the duties of this job, then chatting with your team all shift is very distracting. There can be social consequences that you may face if you aren't extremely social with your manager and your team on a daily basis that will eventually affect you on the job.

    Confidentiality about job performance and personal information is nearly non-existent if you have a boss that frequently delegates his job duties onto to others. Your team mates and will find out all of your personal business that you have shared with your manager. Things that you may only want to discuss with your manager will be discussed with your team mates.

    Advice to Senior ManagementDon't let your ego get in the way of how you relate to your employees. Most Employees that don't throw a parade for you althroughout their shifts are trying to focus on learning their jobs and doing them correctly. Yes Man-ism is totally overvalued and counterproductive to those who respect the company enough to make the effort to focus most of their time on learning as much as they can about the products and the customers rather than being a Yes Man to the boss.

    Further, confidentiality is important to employees, especially when it concerns sharing their private information or issues that may be occuring on the job. Backfill team managers and those who are being unofficially trained for management shouldn't be allowed access to their colleagues evaluations and communications between you and those on your team about their performance. This is very unprofessional behavior.

    Yes, I would recommend this company to a friend

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    Wish it would be better..?

    Anonymous Employee (Current Employee)

    ProsThe reasons to work there is because there are great people and great environment. I like it

    ConsThe management is terrible because they will make you work like there's no end day. Hope they will change this

    Yes, I would recommend this company to a friend

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    Apple is a great experience if you truly love people.

    Anonymous Employee (Former Employee)

    ProsApple provides loose work environment. Allows you to be laid back even if it's just a little bit. High pay for a retail job

    ConsManagement can at times, be oblivious to employee needs.
    Customers can be surprisingly rude. Always on feet.

    Advice to Senior ManagementListen to employees more often than just quarterly meetings.

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    Family Room Specialist

    Family Room Specialist (Current Employee)

    ProsThe people you work with are some of the most intelligent and brilliant people you will ever meet. Benefits are pretty good, and training opportunities are available if you are persistent with communications to your managers.

    ConsWork-life balance is non-existent, new employees are paid more than existing employees, limited opportunities for part-time employees.

    Advice to Senior ManagementValue your employee's time more.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Deep Diving

    Anonymous Employee (Former Employee)
    Cupertino, CA

    ProsGreat benefits with above average pay scales for most departments. Amazing attention to detail throughout the company; hardware, software, retail, etc. Very fast paced and focused while still giving time to dive deeply into the core elements of what makes truly great products and experiences.

    ConsThe secrecy can hinder efficiency and harbor distrust among coworkers and departments. Many groups are poorly managed leading to inefficiencies and no room for professional growth. No more true innovative vision.

    Advice to Senior ManagementMANAGE! Be more flexible. Listen to your employees and stop being so arrogant.

    Yes, I would recommend this company to a friend

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    Working Apple Retail is good and bad

    Apple Retail Specialist (Former Employee)
    Austin, TX

    ProsFriendly people and you make a lot of friends.
    Great training from staff
    Free software for employees
    Great supportive culture
    Great for students who are studying
    Build up confidence and people skills in sales

    ConsPoor pay and it takes along time to earn decent income.
    Lack of long term opportunities and promotions to meaningful pay.
    Working weekends can be frustrating
    It can get really noisy in the Apple store. If you hate lots of people and noise this is not your place.

    Advice to Senior ManagementCreate ways to reward your employees better. Create a better pathway to management or senior leadership.

    Yes, I would recommend this company to a friend

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    Great benefits but has become super corporate and sterile.

    Specialist (Current Employee)
    Chicago, IL

    ProsGreat health care, transportation stipend, discounts from third parties, and a lot of fun co-workers.

    ConsManagement micro-manages too much. Management is constantly changing so you must constantly prove yourself to each incoming manager. Promotions are highly political. Scripted corporate style interactions with management during daily and quarterly meetings.

    Advice to Senior ManagementI wouldn't know where to start. The management staff has consistently gone down hill over the years I've been with the company. All the good ones that I've had the pleasure of working with are at corporate or have left the company.

    Yes, I would recommend this company to a friend

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    Amazing experience to work during the Jobs era

    Human Resources (Former Employee)
    Cupertino, CA

    ProsCutting edge technology that focused on the consumer. Very strong brand and design with amazing benefits. 401K, ESPP, Vacation, Health and Life Insurance are amazing.

    ConsCorporate Staffing leadership was replaced with Electronic Arts employees that removed Apple's long standing processes, people and culture. Many key recruiters and sourcers involved in Apple's iPod, iPhone and iOS success were pushed out in 2010-2011. The departure of these key engineering and tech recruiters may end up hurting Apple's success in the long run. You never want to remove something that was working extremely well and established the teams that brought Apple great profit.

    Apple has been referred to as the "rotten core" since these Recruiters have started to take key talent that has made Apple such a successful company.

    Advice to Senior ManagementPrior to forcing change, make sure to ask what is working really well and make sure not to change those things. Joining a new company doesn't require you to bring your previous company's culture and processes with it. Every project deserves it's own evaluation and solution. Quick reactions and decisions that impact a large number of people can eventually do yourself a disservice.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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