Apple

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Apple Reviews

Updated November 21, 2014
Updated November 21, 2014
3,987 Reviews
3.9
3,987 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,202 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 241 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 205 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 245 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 149 reviews)

More Highlights

433 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Redzone Specialist -Part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Redzone Specialist in Miami, FL
    Current Employee - Redzone Specialist in Miami, FL

    I have been working at Apple part-time (more than an year)

    Pros

    - Flexible hours
    - Benefits as a part-timer (one of the few companies that do it)
    - Training

    Cons

    - Not enough employee's scheduled to balance the traffic of incoming customers. At times we are helping up to 4 different customers at the same time.
    -Micromanaging
    - Difficult to move up in the company, either to get full-time or go into corporate.
    - There is no set schedule so the hours you work can change on a day to day basis.
    - The pay does not reflect the amount of work that goes in to the job. This is why most part-timers have a 2nd job.

    Advice to ManagementAdvice

    - Give your veteran employees better pay or bonuses.
    - Stop micromanaging.
    - Need to go back to the company roots that Steve Jobs laid out.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Started off well enough, but have become frustrated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior At-Home Advisor in Columbus, OH
    Current Employee - Senior At-Home Advisor in Columbus, OH

    I have been working at Apple full-time (more than 3 years)

    Pros

    I really like that I can work from the comfort of my own home; I can set up my home office wherever and however I want so for me it is very comfortable and peaceful. I don't have to worry about commuting and I can wake up 10 minutes before the start of my shift and start work on time. I also found that I was able to eat better as I did not have to pack a lunch or go out to a restaurant.

    I think the pay and benefits are pretty good for this line of work, you get overtime and holiday pay. You also get a decent amount of vacation and sick time.

    There is some room for advancement and some control over schedule, but more on that below.

    I personally find a lot of satisfaction in helping others and this job offers plenty of opportunity to do so. After finishing work most days I feel like I made a positive difference in the world, however some company policies stifle this (more below). As a Tier 2 or Senior Advisor you have a lot of empowerment to help others, much more than a Tier 1 advisor.

    Cons

    When on calls I am constantly stressed about my performance metrics such as call handle time, survey results, and conforming to Apple's call flow guidelines. It is upsetting to receive a bad survey over an issue that you did not cause or have no control over, especially when you did everything possible to correct the problem.

    The surveys and other other performance metrics are used to decide priority when bidding for schedules. One or two bad surveys can be the difference between working a good schedule or a bad schedule. To me, it is the difference between having time to spend with friends and family or barely seeing them at all. I have worked extremely hard to achieve good metrics and I am typically in the top 10-20% in the internal advisor rankings, yet this is still not enough to get both weekend days off.

    Advancement is also a problem. I was able to move up to Tier 2 fairly quickly, but beyond this, it is much more challenging. There are a limited number of positions available beyond Tier 2 and there is such a vast amount of talent you are competing with for those spots. So far, in almost 2 years on my team of 18 people, only 1 person has advanced to a higher position. Admittedly, if you work "on-site" you have more opportunities available.

    Another big frustration for me is that it as advisors, we have a surprising lack of tools to do our job. I would think that as one of the largest software and hardware manufacturers, we would have a range of diagnostics, tests, and utilities at our disposal to correct and handle issues that arise with customer's devices, but this is not the case. We have access to an internal knowledge base (90% of which is already publicly accessible on our support site), the ability to run very basic diagnostics on iOS devices, and access to some account information - that is all. We are also not given much information in regards to any "known issues" or bugs in the software. In short, as advisors we put in a position where we are fairly ignorant and blind, which often makes us look bad and doesn't do any favors for the company. Basically, we just have to make the best of what we have and use experience and logic to solve problems.

    Perhaps I just had higher expectations that Apple would be a more progressive and resourceful company, but I think it suffers from most of the problems facing large organizations in that change is difficult and slow.

    Advice to ManagementAdvice

    There is a huge amount of talent in the At-Home Advisor space and I feel that can be leveraged to address issues in a better way. Our organization is set up to be very reactionary and I would like to see more of a proactive approach to issues. Maybe allowing advisors more time to work very extensively with engineering on issues that are call drivers so that the problem can be addressed in future updates. Currently, we are very pressured to address a large quantity of calls, whereas, I would like to see more quality calls that actually render solutions so customers never have to call in the first place.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Engineer in Cupertino, CA
    Current Employee - Senior QA Engineer in Cupertino, CA

    I have been working at Apple full-time (more than an year)

    Pros

    Good Work Culture. Good Benefits.

    Cons

    Work is not that great

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    Great Pay, awesome work environment

    Cons

    Nasty customers, management can be overly bossy at times

  6. 2 people found this helpful  

    It can be kind. It can be cruel. You just never know what you're going to get each day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple (more than 3 years)

    Pros

    Great products to sell. Lots of work to do. Many customers love the products. Strong engineering team. Strong Senior Management team. Great anti-harasment policy. 401K Matching.

    Cons

    Micro-Managers abound. Field employees are not given the tools they need to do their jobs. Raises do not keep up with the rate of inflation. There is very little budget for training. Engineering decides what will get into the products. Software quality has decreased over the past 24 months. APIs change, without notice, causing major software outages for customers. Don't believe there is an open dialogue encouraged philosophy with your manager. You are one innocent mistake away from being fired. You will work very hard to make management very rich.

    Advice to ManagementAdvice

    Fix the first line management. Many of them rule their staff using fear and intimidation.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Be Careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Advisor in Cupertino, CA
    Current Employee - At Home Advisor in Cupertino, CA

    I have been working at Apple part-time (more than an year)

    Pros

    -Work at Home
    -Company Provided Equipment
    -401k match
    -Stock Discounts
    -Employee Discounts

    Cons

    For "most" work at home jobs you will find around this one does pay very fair on the surface but then you are hit with all that is expected from you--from intense weekly micromanagement, getting added responsibilities for no extra compensation, back to back calls with no room to breathe in between.

     Working customer service on the phones is a mixed bag and you for sure get and interesting bunch fielding calls at Apple. Nothing makes my day smile more than solving a customers issue with there new equipment But nothing frustrates me more than a customer with a piece of equipment that is 4+ years old calling a paid support line asking for help then you having to be the one to either hold there hand through the problem or tell them that they have to pay for support.

    Apple needs to filter these people out to online/chat or a lower priority call que, these type of calls make up for 40-50% if not more in the call ques. Out of warranty, Out of complementary phone support and you are gumming up the works for people with brand new devices with legitimate problems that ARE covered under warranty. If I owned a brand new Apple product and I knew that people were gumming up the call ques with 4 year old equipment demanding support I would be FURIOUS sitting on my thumbs with my recently purchased Apple device waiting on hold for 30min but not at the customers trying to get there hand held for support but at Apple for not finding a way to filter these people out by coverage. Phone lines should be open to anyone with newer equipment ~2 years PERIOD.

    The burnout is FAST, they ramp you up and pump you up so much in training for the job and how great it is and when you chat with people out of training you are team its like your first day at school. Six months into it people are already talking about quitting, never interacting in chat and the mood is dead all around. Its hard to get excited for a job where the only thing you have to look forward to is your yearly review and shift bids that nobody seems to know when they are going to happen.

    Which transitions into if you are a family person or a social butterfly outside of the house this job isn't for you. Work/Life balance is probably one of the most complained about things in regards to Apple if you look at the review for ANY job at Apple and AHA is no different. I will complain harder for this because I easily had one of the top 10% worst schedules since coming out of training with no say because I didn't have stats to bid on a full time schedule--I couldn't be anymore miserable. Was told during hiring that i'd be required to work one weekend day and possibly both depending on my "flex" schedule. I am went on 4+ months into my schedule and didn't have a Sunday or Saturday to myself. Was told that i'd be flexed onto fit the needs of Apple a week or two at a time due to product launch/holidays well it looks like they dropped the ball there too because there was no end in sight. While this might be a welcome sight for some since you are getting Full Time hours on a Part Time contract but I actually WANT Part-Time. This is a classic bait and switch tactic and just exploiting the writings in the contract and being lied to on the phone with the requirements of the job and the typical flex schedule demands. Swapping shifts is a joke, you are told by your management that is the only way to change a schedule that isn't meeting your life needs. They will just cut and paste your need into the Swift swapping area for a lotto chance at finding someone to take your horrible schedule and swap it out for a less horrible one. Good bye family, Good bye friends, Good bye sporting leagues...who wants to go out for drinks boys...I have Tuesday off........Anyone...Hello?

    People will help you but not when you need help the most, if you want help fixing an issue with your work computer you got it. Want people to help adjusting your vacation time no problem. Want help with a call real time in chat? Good Luck. Did you miss or run over-due on training modules. Too bad and good luck at getting that scheduled in. Do you want to be reminded that you are call is "running long" or you run a little too long in between calls oh yah, THEN you will get someone breathing down your neck no problem. I just learn to tune those people out, these jokers don't have the clout or knowledge to even take over a call they guise it "Hey, do you need any help on your call". Its Apples way of saying "Hurry up, its been 20min..." All these people do all day is look and scan the entire list on the floor of people and message them in chat to hustle it up in the hundreds and pick apart people taking longer than 20+ min on a call to churn out more productivity. If you try and sneak in a bathroom break that lasts longer than 3min you will be asked why you weren't taking a call

    Advice to ManagementAdvice

    Be more straight with the hiring process. Using the term Flex schedule then having an AHA work a less than desirable schedule for a 1/3rd of the year is pretty shiesty. Also don't tell the AHA's that they have complete call control over the call then tell them they HAVE to add in certain aspects of the call.

    The company is making more money than they can spend so doubling the AHA's even into just a seasonal or JUST a PartTime role would do wonders. Less stress on the AHA's, Less stress on the customers and give more customer satisfaction due to lower hold times.

    75% of our issues can be fixed with a recovery restore, backup/restore, hard reset or updating the devices. There HAS to be a way to streamline these steps to a customer either through an how-to application on the devices or a clickable link within iTunes.

    Do shift bids more often, this is not only a great work around at not paying more to the AHA's but gives AHA's something to look forward.

    If a AHA switches or adds more different types to calls to take pay them more. If they call takes on a tier 2 role pay them more

    Doesn't Recommend
    Neutral Outlook
  8.  

    Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Specialist (Apple Store) in Cupertino, CA
    Current Employee - Mac Specialist (Apple Store) in Cupertino, CA

    I have been working at Apple part-time (more than an year)

    Pros

    Part time benefits and great networking!

    Cons

    Everything about the managers in general

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Has been a good learning experience but the retail schedule is terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Creative
    Current Employee - Apple Creative

    I have been working at Apple full-time (more than 3 years)

    Pros

    good people to work with; customers and employees.

    Cons

    Terrible work schedule, you never get weekends. Low pay.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    good team, good product but lack of growth oppotunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA

    I have been working at Apple full-time (more than 3 years)

    Pros

    very good people and team. plenty of learning opportunities.

    Cons

    very hard to gain insights or big picture view of the product because of the secretive culture.

    Advice to ManagementAdvice

    Engage engineers in the early stage product development and decision making

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    High stress technocracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA

    I have been working at Apple full-time (more than 5 years)

    Pros

    Highly successful, high visibility, prestige job

    Cons

    Too much secrecy between teams. Technocrats run development. Politics drives development. Little recognition and reward.

    Advice to ManagementAdvice

    Open up. Improve collaboration between teams. Be aware of customer desires. Give employees a break from 60-hour weeks.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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