Apple

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Apple Reviews

Updated February 25, 2015
Updated February 25, 2015
157 Reviews
1.0
157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
157 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

157 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    Work here only if you have to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple At Home Advisor in Austin, TX
    Former Employee - Apple At Home Advisor in Austin, TX

    I worked at Apple

    Pros

    -Benefits. Thats it. Only reason to take this job is if you need healthcare

    Cons

    -Pay is low. Barely enough to make it in Austin. You're lucky if you start at 16 dollars an hour
    -No upward mobility. You will not move upward unless you are willing to put in a decade here.
    -Management is completely messed up. Managers move laterally to other roles and you'll get a new manager every 6 months or so.
    -Morale is spiraling down. On my team, the turn over of full time employees was large. A person leaving every two weeks or management finding a reason to fire employees for minor reasons when they themselves call in sick constantly. I was on a team of 20 people, within 6 months 12 were gone. A new person would be added, another person would leave. Terrible morale.
    -Management does whatever the heck it wants while front line people are treated like work horses. At some points, I would see my manager maybe once or twice a week because they are calling in sick or taking time off.
    -Everything is metrics based. Quality used to be the focus when Jobs was CEO but efficiency has been the focus over the last two years.
    -The job is soul sucking. Dread going to work everyday.
    -Work all holidays. For three years I missed thanksgiving and xmas with family
    -Getting time off is a pain. You are in competition with other team members for days off.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    I sat out this semester for THIS?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor in Lafayette, LA
    Current Employee - Apple At Home Advisor in Lafayette, LA

    I have been working at Apple full-time (less than a year)

    Pros

    The pros are the interview process is pleasant, and quick. The recruiter and all of the hiring managers I spoke to were all extremely kind and friendly. In addition the pay and benefits are lovely.

    Cons

    Wow! Where do I begin? First, I am currently a Senior Accounting major who WAS scheduled to graduate in December 2015. I started the Spring 2015 semester but then withdrew after 2 weeks, after receiving notification that I was selected to start training for Apple.

      In addition to withdrawing from school this semester in order to " work" for Apple, I also quit the job I had for nearly a year in order to be able to " work" for Apple. I already knew that my old job would become a thing of the past due to Apple's better pay and benefits package.
    -
       Not only did I withdraw from school, and resign from my old job in order to " work" for Apple; but I also declined another job offer that was made to me, prior to accepting the Apple " job" offer.

     Training was highly intense. From 9am- 1 pm there were self guided learning modules. And from 2 pm -6 pm there was role playing and advisor guided training. After 2 weeks of training, there was a test, where in order to pass, you must score an 80%. The test is timed with 20 questions on it. About 1/3 of the material on the test was not covered in training. Which is BEYOND unfair. I took the test last night and scored a 70%. I was able to take the " retest" this morning and scored a 75%.

      At this point I am waiting for the inevitable, for me to be informed I have been " fired". This experience that I've had, I would not wish on my worse enemy. To tell someone they're " hired" by Apple as an at home advisor is a scam. It's all a rat race to reel in as many unsuspecting " applicants" such as myself; issue too demanding exams with unrealistic passing requirements, and then surprise you with the " you're fired" line after 2 weeks! I would not recommend this " job" to ANYONE!

    Advice to ManagementAdvice

    Set clearer expectations on what the exam will cover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Wasting Talent...

    Former Employee - Mac Specialist (Apple Store) in New York, NY
    Former Employee - Mac Specialist (Apple Store) in New York, NY

    I worked at Apple

    Pros

    Apple takes pretty good care of employees, good benefits, lots of training, energectic though sometimes chaotic environment.

    Cons

    poor pay, awful awful customers, lots of terrible politics, and they don't listen to needs of the employees.

    Advice to ManagementAdvice

    Listen to what the people on the floor are telling you. They know how to fix what's wrong and how things can be better, precisely because they're on the front lines.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Software Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Cupertino, CA
    Current Employee - Software Engineer in Cupertino, CA

    I have been working at Apple (less than a year)

    Pros

    Too many interviews for an intern position

    Cons

    Takes too long to get back to interviewees

    Advice to ManagementAdvice

    Have better recruiters

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Nice and shiny outside, empty inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Cupertino, CA
    Former Employee - Software Engineer in Cupertino, CA

    I worked at Apple full-time (more than a year)

    Pros

    One might find some interesting things to work on, depends on luck and timing

    Cons

    Work-life balance is awful.
    Due to the high bonuses the people are very aggressive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Apple Technical Support

    Former Employee - Anonymous Employee in Boulder, CO
    Former Employee - Anonymous Employee in Boulder, CO

    I worked at Apple full-time (less than a year)

    Pros

    Learning all about iPads and iPhones

    Cons

    Very micromanaged, large turnover, the training is not adequate when put on the floor.

  8. 2 people found this helpful  

    MARCOM IS SINGLE-HANDEDLY DESTROYING THE APPLE BRAND.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative in Cupertino, CA
    Former Employee - Creative in Cupertino, CA

    I worked at Apple full-time (more than 5 years)

    Pros

    The stock (which they don't offer as much of anymore now that the price is high).

    Cons

    Political. Dictatorial. (Really) low morale. Inefficient, unqualified, inexperienced, ignorant, callous, spineless leadership team who let politics and their own stock portfolios get in the way of making good creative decisions. Compete with the ad agency on every assignment, who ends up producing most of the (good) work anyway.

    Advice to ManagementAdvice

    There's a reason most companies don't bring the advertising in-house. It's not necessarily because they can't afford to, or that they can't hire lots of talented people. It's because you need objectivity. Otherwise, the creative product (and the people making it) will suffer.
    But if you're still going to insist upon doing it, at least put a leadership team place who has done it before. Good God, the guy running Marcom has never made a TV spot or worked at an agency in his entire career. So he's reading books and hiring people based on their resumes (unfortunately most of whom are hacks) instead of the actual work they made or how they fit into the culture and inspire people making the work. The place is now so filled with people who are busy trying to make a name for themselves by changing the brand that they can't sell any good work that feels right for the brand. Meanwhile, the leadership team is so busy trying to figure out how to compete with Jony (who's taking all of the design talent) or please Angela (just in case she replaces Phil) that we all end up making work we don't believe in, in one of the most oppressive environments any of us has ever worked in. Marcom needs to change, but first it needs someone who cares and who will listen.

    Doesn't Recommend
    Negative Outlook
  9. 4 people found this helpful  

    Apple review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Design Engineer in Lincoln, NE
    Former Employee - Product Design Engineer in Lincoln, NE

    I worked at Apple

    Pros

    Its freaking apple my man

    Cons

    cut throat environment ya dig

    Advice to ManagementAdvice

    leave

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    New Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    None. Zero. Nada. Zip. Treated badly.

    Cons

    Apple treats new employees very employee. They wanted me to wait one full year for benefits.

    Advice to ManagementAdvice

    Quit using temp services and hire people permanent.

  11. 1 person found this helpful  

    Apple Retail is an entirely separate entity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC

    I have been working at Apple full-time (more than 3 years)

    Pros

    - Benefits cannot be matched by any other employer (PPO plan)
    - Great employee discounts on peripherals and phone plans
    - Relative to other retail stores, this is one of the best to work for

    Cons

    - Retail ages ware barely enough to be able to buy computers, even with the discount, rendering the discount almost useless. They're really great as favors for friends/family who have jobs that pay more than yours.
    - Management is extremely skilled at giving you the runaround (also known as Feedback) when it comes time for promotion or a lateral shift in positions. Interviews either end up going cold with no response, or some "surprise star candidate" will swoop out of nowhere to take the position you desire so dearly.
    - Glass ceiling. Extremely little room for advancement. Someone has to either die or get fired for a spot to open up. There are pretty much 2-3 positions you can move into before "management' is the next step, where you get a nice little raise to get yelled at by more customers and deal with disgruntled employees who have no future.
    - Resume killer. Once you've spent enough time in retail, you're essentially silo-ing yourself into that industry. Recruiters will see your experience as retail and generalize you as a retail salesperson, despite your own perception that you do not work at Macy's, Best Buy, Urban Outfitters, etc. If retail is your career choice, you're in the right place. If it isn't, you're screwing yourself.
    - Methodologies to provide customers with "options" for service are really just an euphemism for coercing the customer to conform to the workflow that Apple has set out. You are taught to repeat the same "option" repeatedly until the customer gives up, and agrees with you. That is NOT successful negotiation. It's not truly a choice if you can only provide the option to take it or leave it. That is called communism/socialism/totalitarianism. (ps. This is America.)
    - False perception of creativity. Apple positions itself as a company that breeds creativity. Truth be told, the retail store is merely a delivery mechanism for distributing products. As an employee, you have no impact on product development, processes, etc. You are merely a drone whose role is to hand customers product with a smile and collect payment. (The finger doesn't tell the brain what to do. The finger does what it's supposed to do.)

    Advice to ManagementAdvice

    - Fight for your employees. Protect their personal lives, their time, and their dignity.
    - If you are not interested in hiring or promoting the person, don't yank their chain and give them an interview. It creates false expectations, the very thing you seek to avoid with customers. Hope is a very powerful thing. Stop abusing it.
    - Understand the needs of your employees. Do the same as you would with a customer.
    - Provide employees the bandwidth to make decisions. Canned responses and rigid policy help to standardize the level of service, AT THE MINIMUM. If you want to go above and beyond, do special things.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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