Apple Reviews

Updated April 10, 2015
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358 Employee Reviews

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  1. Helpful (1)

    Redzone specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    excellent benefits, young work environment.

    Cons

    work-life balance, micro managers, lack of relevant on-going training for job growth.

  2. Helpful (2)

    Genius

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    The discounts, the learning opportunities.

    Cons

    Compensation, No career growth past genius, management depends on employees.

  3. Helpful (4)

    Your property of Apple now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applecare At Home Advisor in Cupertino, CA
    Current Employee - Applecare At Home Advisor in Cupertino, CA

    I have been working at Apple part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Work from home
    -401k Match
    -Provided equipment
    -Fair Medical for a Work at Home position
    -Stock Discount

    Cons

    -Micromanagement down to the second. When you openly excel on one metric by a great margin nothing seems to "balance out" because you are not meeting another metric by their inflated standards by the smallest of margins. Too much focus on what needs to be improved on and no "Job Well Done" on the things you do well. Too much demand for too little pay in my opinion.

    -Training is a joke for the most part, too much focus on how to develop a fake sense of empathy for a customer which is fine for customers over the age of 70+ who have lost the sense of being able to pickup a sent of b.s. But the forced and scripted scenarios driven into you that you must regurgitate over the phone throughout the course of your stay through training and 1on1 meetings with your team manager make it EXTREMELY uncomfortable over the phones to anyone with half of a brain. It was refreshing to hear that during training we were told that we have 100% call control over the calls but this was a flat out lie. Most issues boil down to doing a restore as a new on an iOS device and setting up a repair/replacement once that doesn't work as technical work. Apple should really develop a simple process to guide customers through that themselves once all other support troubleshooting as been done. The iOS call que would shrink by 30%+

    -Employee discount other than the "cash" discount you get once every 3 years is disrespectful. If you want your advisors to know the in's and out's of the majority of the equipment you sell it would be nice to give a greater discount than 25% on it. The Company has billions in its coffers but can't give out a device at cost one time once a year?

    -Fairly high burnout rate. Working on the phones gets very stressful and out of my training class I would guess half has either quit or found better work and used Apple as a stepping stool for something better. I have yet to find a single person who isn't at minimum backfill management who has lasted 2+ years on the phones. Sure there is a few select few kool-aid drinkers who have manipulated there way into a Team Manager/Area Management role but as for working on the phones? Its a race to see who can get off of them in my opinion so they can take the micromanagement torch that was passed onto them.

    -Movement is mostly lateral within the company. Its VERY rare to get moved up in the company especially at the at-home advisor position. 80% of all Team Managers or Area Managers are hired outside of the company. If you do get "reskilled" or go into a different call que (Tier2, CPU, iOS, iTunes..etc) you aren't given a raise when you take on that additional responsibility. Its also not uncommon to get "asked" to jump into these ques either under the guise it will be good for your future at Apple when all you are doing is helping out Apple for being poor at scheduling/forecasting and hiring/training agents in specific ques (i.e "We didn't know the latest OS X release to be a nightmare to work with so we need more CPU Advisors"). Once you look through the fog its ONLY good to accept these roles right before your annual review else the company just dropped more responsibility in your lap for the same entry level pay-rate they were paying you for months.

    -Work/Life Balance. Through product launches its common to be asked for OverTime and to work through holidays. So if you have a tight knit family who likes to spend x-mas together forget it you must work that day. If you were on a part-time schedule be prepared to work full-time as long as Apple wants. Was told at the hiring process that not to worry since Full-Time only lasts 2-3 weeks at a time. Well, a couple weeks turned into half of a year...not too bad if you wanted to work full-time I guess but considering I had no say in my full-time schedule when I got hired on I would digress.

    -A single annual review thats held over you for 11 months at a time as for why you need to improve metrics or take on more responsibility. Last time I checked a single raise every year is called a cost of living increase so unless you are going to plan on giving me more than 50cents an hour to keep up with inflation (which I haven't heard) you can save the lipservice for someone else.

    Advice to Management

    -Relax on the scripted call formats, its bad enough getting burnt out doing dozens of calls a day but when it becomes robotic it makes you feel like a drone and all your creativity that Apple likes to hire you for in the first place is diminished from your being

    -Do better at forecasting/hiring because I honestly can't remember the last time there was more than 1min between a call. Is the turnover rate just that high? Clearly you guys are doing something wrong if thats the case

    -A couple bad surveys can ruin you for a while. And when those couple bad surveys are not your fault and out of your hands (i.e Problem out of the scope of your support, Customer Venting about a Carrier issue, Hardware out of Warranty..etc) they should give you a pass. No amount of empathizing with the customer how unfortunate it is that they broke their screen and relating to them how i've broken a phone screen before is going to fix the bottom line that it costs $100+ to fix and they don't want to pay and they are going to still leave you a bad survey.

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  5. Helpful (3)

    Too product focused and not enough people focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ITunes Store Tier II Advisor in Elk Grove, CA
    Former Employee - ITunes Store Tier II Advisor in Elk Grove, CA

    I worked at Apple full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great products with employee discounts, competitive pay, good benefits, ability to work from home, a great place to get experience.

    Cons

    The biggest con is the work/life balance. Expect to work during all holidays if you work in customer support. This is something that has become more and more frequent through the last few years. Also expect you take call/chat/email one after the other with little breather in between and have this last for months. Expect to be so burned out that you end up taking a medical leave because of it. You will also deal with absent management who take frequent vacations and have backfills fill in for them. You may also deal with not being paid properly and having to wrestle with HR to get it corrected.

    Advice to Management

    Focus on the people who serve the customers. They have lives and limitations. Your people should get to spend time with their families and loved ones on holidays. They're not machines that can go go go without much of a break. Management also needs to be there for their people and stop taking so much time off.

  6. Helpful (1)

    Fun at times but no opportunity for promotion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Specialist in Oak Park, IL
    Former Employee - Specialist in Oak Park, IL

    I worked at Apple full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Love helping the public and learning about new technology.

    Cons

    To much politics and favoritism. Management only promotes brown nosers while ignoring the hard workers who look out for the customers.

    Advice to Management

    Do your job and be fair to everyone.

  7. Helpful (2)

    this is a good place to start your life

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    discounts in every single products

    Cons

    poor pay and they dont let you leave early

    Advice to Management

    keep looking

  8. Helpful (5)

    Great benefits, need more in the way of training, along with the Apple Culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - T1 CPU Advisor in Charlotte, NC
    Current Employee - T1 CPU Advisor in Charlotte, NC

    I have been working at Apple full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Can work at home, have great medical benefits, decent pay, and great sick/vacation time.

    Cons

    They own your schedule (whether you are part time or full time), and offer little advisor support over their VPN.

    Advice to Management

    Moving advisors from team manager to team manager is, in some ways, beneficial, but it is perhaps done too often. It is hard to start off with a Team Manager that is really experienced, and end up with subsequent managers who make you feel like an afterthought due to inexperience. I would be way happier with my job and less worried about this if the training was more focused on HOW to help our customers rather than how to be so nice and meet metrics. Metrics are great, but not at the expense of not knowing how to help our customers.

  9. Helpful (3)

    iOS App Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IOS App Review WWDR in Sunnyvale, CA
    Current Employee - IOS App Review WWDR in Sunnyvale, CA

    I have been working at Apple full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Simple job and OT pay and simply working for the iconic Apple

    Cons

    Political survival of the fittest, 60+ hours 6 days a week. Even though most managers are ones who've been there so long and from the retail orbit, quit making this a clock in clock out job. Morale is dropping and burnout is common

    Advice to Management

    Don't overwork people and make it some infighting competition with numbers

  10. Helpful (2)

    Not the same since Steve left us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Apple (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Peers and direct reports become family

    Cons

    Too much upper management brought in from other big box retailers that don't get the culture

    Advice to Management

    Listen more to your people more and stop playing favorites

  11. Helpful (1)

    Apple developer program advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    big company and have complete system

    Cons

    no flexible time and too much job

    Advice to Management

    They are good manager

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