Apple

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Apple Reviews

Updated January 22, 2015
Updated January 22, 2015
4,237 Reviews
3.9
4,237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,353 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

823 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    I loved Apple - but AppleCare management structure is archaic, political, and absolutely blind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I At Home Team Manager in Sacramento, CA
    Former Employee - Tier I At Home Team Manager in Sacramento, CA

    I worked at Apple full-time (more than 8 years)

    Pros

    Apple is an amazing company - the benefits are top-notch, the cache of working for Apple cannot be beaten, and most front-line and level 1 managers are truly wonderful people to work with.
    The work life balance is really solid and the opportunities for advancement, while closed to many, are there for a small population of people who know the "tricks" to success within the call center culture.
    Being able to say you work for Apple is probably the best benefit the company offers.

    Cons

    Now that I'm out of the company - I can see that the pay scale is at least 15-20% below market - even for senior level management.
    The management structure is so pyramidal, so deep and so tall that you literally have 7 levels of management between the head of AppleCare and the front line employee - this means that the segmentation of the business is so specialized that the right hand, quite literally, does not know what the left is doing. This has led the call center culture both on-site and for the remote at-home employees to be managed in fiefdoms where the top personality - and I actually heard this being said by the Call Center Director herself "I only want to hire nice people"....'nice'....it's a culture of nepotism and favoritism that is 100% unforgiving of any mistake. If you make, literally, a single mistake in any manner, you are made a pariah and your career is absolutely done. The only way to avoid this is to work for people who don't report mistakes - but they're so paranoid themselves that the culture actually encourages over-reporting of mistakes, no forgiveness, and no flexibility in problem-solving.

    The long and short of it is - if you are capable of being a mistake-free machine who understands how to navigate an inherently nepotistic and yes-man/woman culture and does not worry too much about your fellow human being - the management chain in Apple can be almost as lucrative as other industries - but not really.

    Advice to ManagementAdvice

    No advice will be heard, none will be taken, they will never acknowledge that the company changed for the worse after Jobs' passing and that the internal structures of AppleCare are every bit as corporate as Microsoft, every bit as paranoid as Oracle, and 100% not the free-thinking, creativity-supporting, exciting place to work as it purports to be.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great college or retirement job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in Greensboro, NC
    Current Employee - Specialist in Greensboro, NC

    I have been working at Apple full-time (more than 3 years)

    Pros

    Apple offers a multitude of benefits to its employees, which is GREAT! These include vision, health, dental,up to 25% off discounts on their products. Recently they just opened their gym/health program for part time employees, giving them up to $300 in reimbursement for their gym memberships. Food is often made available during product launches and holidays which is definitely a plus.

    Cons

    Firstly, if you young and have a degree, the pay is awful. The culture of the Apple store has changed a great deal in recent years post Jobs. Each store is different in terms of social dynamics so I cannot speak for them. My store was very cliquey and the managers clearly had their favorite employees. Favoritism was measured in how much one was willing to suck up to management and not by sales metrics. If it weren't for poor management of my store, I may have enjoyed my time there a little more. Work/Life balance depends of how well you can manage your time in a Retail environment. Upward movement to corporate is rare.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    The burnout of your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Care Tier II in Elk Grove, CA
    Former Employee - Apple Care Tier II in Elk Grove, CA

    I worked at Apple

    Pros

    Great people work there, learn a lot.

    Cons

    Easily get burn out by doing phone support all day long. Very large turn over of people in the call center.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Get to work on awesome products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physical Design Engineer in Cupertino, CA
    Current Employee - Physical Design Engineer in Cupertino, CA

    I have been working at Apple

    Pros

    Opportunity to learn a lot, and a highly competitive environment where one gets to work with the best of the best.

    Cons

    work life balance is very poor. work life balance is very poor. work life balance is very poor.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Fun people, great culture, lackluster management, and not really a career option unless you get to corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple (Genius)
    Former Employee - Apple (Genius)

    I worked at Apple full-time (more than 5 years)

    Pros

    Met some really great people, and I had a lot of fun. Some of them will be life long friends, I can tell. Starting pay for specialist has gone up since I started. You are forced to learn to think on your feet, which is a great talent to have. Benefits are awesome! Great health care even for part time.

    Cons

    As I said, this isn't a career, even though the benefits are great. There are pay caps for multiple positions. It can be a high stress environment. Although specialist pay has gone up, the trainers and techs get almost the same pay to start as they did years ago. They will find a way for you to work more in those positions, understaffing personnel, or overbooking appointments. This was a corporate initiative, and is across all stores. They don't like to fire people(unless it's for time and attendance), and when they do they don't want to talk about it. This leads to somewhat of a circus that veterans of Apple does have probably seen all too many times.

    Advice to ManagementAdvice

    Cover your employees. It is sad to say, but I and many of my colleagues, that still work there, feel underappreciated and expendable. Sadly it's the truth, you can replace an entire staff with young kids waiting in line to work at the, "cool" company. However, there is no substitute for a strong experienced employee in many jobs. There needs to be a fight to support, protect, and retain your current experienced retail employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Good luck and hold on tight!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Site Reliability Engineer in Cupertino, CA
    Current Employee - Senior Site Reliability Engineer in Cupertino, CA

    I have been working at Apple full-time (more than 3 years)

    Pros

    Some of the smartest people you will ever meet. The resources of a kingdom at your fingertips

    Cons

    a complete lack of oversight and vision leave a "do the needful" culture to fend for themselves.

    Advice to ManagementAdvice

    Think repeatable and scalable when you think of the future. Put a process around it, stop relying on heros.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    mixed feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time (more than 3 years)

    Pros

    awesome benefits for both part time and full time

    Cons

    they penalize you for every sick day you take you get a point against you. 3 strikes in a 3 month period and you are out.

    Advice to ManagementAdvice

    seems like micromanaging is a big thing here…across both retail and the corporate side.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Challenging in all ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanical Quality Engineer in Cupertino, CA
    Current Employee - Mechanical Quality Engineer in Cupertino, CA

    I have been working at Apple full-time (more than an year)

    Pros

    Wonderful learning opportunities
    Supersonic paced
    Free goodies :)

    Cons

    just terrible work-life balance. Expect to work 15 hrs a day even on weekends and during vacation.
    Compensation is so-so for the amount of work you do.. forget your evenings as you will be on China calls.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Retail tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist in Metairie, LA
    Former Employee - Family Room Specialist in Metairie, LA

    I worked at Apple

    Pros

    Don't expect to change the world or gain a career. This is still retail and has changed significantly over the past few years. Sever lack of room for advancement. The only positive is that having apple on your resume speaks volumes

    Cons

    Just a terrible environment. Too toxic due to dissatisfied employees

    Advice to ManagementAdvice

    Get over yourself. Also stop treating your people like mules. Check your ridiculous retail management, many are overtly stupid/racist just down right awful people to have above a staff that excelled at understanding technology

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    PERKS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    You'll Have Flex hours
    Fun Managers
    Sometimes They'll send u FREE stuff

    Cons

    you have to deal with customers with really really really bad attitude

    Recommends
    Neutral Outlook
    No opinion of CEO

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