Apple Reviews

Updated September 19, 2014
Updated September 19, 2014
3,759 Reviews
3.9
3,759 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,038 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 208 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 194 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 194 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 133 reviews)

More Highlights

1,226 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    Company genuinely cares about you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist  in  Stamford, CT
    Former Employee - Family Room Specialist in Stamford, CT

    I worked at Apple full-time for more than a year

    Pros

    - Great benefits
    - great work environment
    - great salary (especially for retail)
    - lots of peer support
    - lots of management support
    - lots of learning experiences and resources
    - opportunity for advancement
    - opportunities for "career experiences" in corporate roles, for retail staff (underutilized, apparently. go for it!)
    - you become really good friends with your peer group, or maybe even family!
    - Amazing sense of belonging and community
    - great stepping stone to new career, if that is your choice

    Cons

    - Too much "drinking the kool aid". WAY too much. I hope this is an apt metaphor: Imagine you have an 8oz cup in your hand. They pour a 64oz pitcher of Kool-Aid into your 8oz. cup. Then they pour a pitcher of sugar into the same cup. You get diabetes. The amount of company propaganda is absolutely astounding and excessive to point of being absolutely ridiculous, wherein you feel like a caricature of yourself wearing this blue shirt. This is coming from me, a lifelong Apple fan since 1987 (the year I started using computers).
    - FAR too much bashing of anything that isn't Apple. Apple has now decided as a company, to compare itself to Samsung and Google, etc etc. It used to decide not to compare itself to anybody. This shows everywhere from development to retail attitudes.
    - Willing isolation from and ignorance of the rest of the world of technology. Apple exists in a bubble, and those within the bubble are blissfully unaware that any other technology is relevant and useful. I heard one employee say that Microsoft Office is going the way of the dinosaurs. Nobody called him out on this. What dream world is he living in???? Isn't it better to learn Apple's technology in a way that helps it workably coexist with other technology? This is equally as important as learning the Apple ecosystem, which, yes, in itself is amazing.
    - Training is too general, not specific enough to help sharpen one's technical skill set on a consistent basis.
    - No ongoing training program to keep your technical skills sharp and up to date. Instead, they offer "Pathways", which is meant to improve your social skills. Great! But isn't that why they hired us to begin with? You have to search Apple's technical reporting system for relevant known issues, which is fine but if you don't (and a lot of techs don't) you usually find out what those are when a customer has a problem and you don't know the answer. One person who happened to look at iDesk might know the answer, but if they're not available, you may end up giving the customer the wrong solution. The signal to noise ratio of important, specific information is a total mess.
    - "I can't believe they re-arranged the lockers. I'm thinking about quitting now." Everyone joins in agreement. Really, guys? C'mon. Again, as I mentioned in my point about the Apple "bubble", the perception of reality can be largely distorted. Management has to work REALLY REALLY hard to bend over backwards for every little thing. So how much energy do they have left over to make sure their techs are up to date, or that sales staff knows their specs and has good ways of explaining tech to non-tech people? Apple is very big on managing expectations for customers (great, actually!) but could do a lot better to manage expectations for employees. Maybe this would improve management's time and ability to fix some more important issues.
    - Far too many points of contact for customers. A customer may end up talking to between 4 and 8 different people who may end up telling them lots of conflicting things. Either communication needs to improve in the store or the number of contact points needs to decrease somehow.

    Advice to ManagementAdvice

    My feedback section was long, I realize, but it's because I genuinely care about Apple as a company and would love to see things improve in real, tangible ways where the signal to noise ratio is considered for retail as much as it is considered for its products and services!

    Consider and analyze the cons I wrote above and communicate them with your market leaders! How successful IS Pathways, really, for example? Everything has to be given a chance to work, of course, but I think maybe corporate doesn't get enough constructive feedback from its retail stores for fear of being perceived as not having put enough effort into making these things work.

    Regardless, I loved working for Apple and would absolutely return given the need and/or opportunity.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 12 people found this helpful  

    Great student job (At-Home Advisor)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - At-Home Advisor  in  Eugene, OR
    Former Employee - At-Home Advisor in Eugene, OR

    I worked at Apple part-time for more than a year

    Pros

    Great pay. Work around your class schedule. Work from home. Managers are supportive. Lot of mentorship and development by both direct supervisors and continuous training. They often send gifts boost moral and create a sense of team.

    Cons

    Nothing really bad to say. The job itself can suck at times. Customers can be really demanding and rude. BUT, once you get into your routine, the few bad calls you get are easy to deal with.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    An amazing enviornment that is fun and demanding.

    Former Employee - Apple At Home Advisor  in  Salt Lake City, UT
    Former Employee - Apple At Home Advisor in Salt Lake City, UT

    I worked at Apple full-time for more than a year

    Pros

    They create an environment that allows you to build great relationships with your coworkers. Amazing benefits and good pay. They also paid for my school after a year.

    Cons

    It was very demanding and tough work at times. Sometimes I would get frustrated because of how much there was to do but they always provide the resources to help.

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  5. 2 people found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer  in  Cupertino, CA
    Former Employee - Engineer in Cupertino, CA

    I worked at Apple full-time for more than a year

    Pros

    People and products are amazing!

    Cons

    Not enough time in the day

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Apple

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple part-time for less than a year

    Pros

    Great company to work for

    Cons

    none that i can see yet

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The best job in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Retail Specialist  in  New York, NY
    Former Employee - Apple Retail Specialist in New York, NY

    I worked at Apple part-time for more than 3 years

    Pros

    The culture here is one that focuses on teamwork and self development. I always felt like I was supported by my team members and those that managed me.

    Cons

    I can't say anyting bad about this company. I always felt supported and cared about. There aren't many retail jobs that I can say that about.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Apple is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA

    I worked at Apple

    Pros

    The first thing I noticed was that the people I worked with were super nice. Although there are inevitably jerks everywhere, Apple has surprisingly few of them. I also really loved the work/life balance. People at Apple have the time and flexibility to manage their lives outside of work, and it shows through in generally happy and healthy employees.

    Cons

    Murky and flat organizational structure can make figuring out a career path somewhat tricky. Extreme secrecy hampers Apple's drive for collaborative creativity.

    Advice to ManagementAdvice

    Management might reconsider the level of secrecy at Apple. Leaks seem inevitable in this era of media scrutiny, and trying to maintain secrecy can be a real burden on employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor  in  Atlanta, GA
    Current Employee - Apple At Home Advisor in Atlanta, GA

    I have been working at Apple full-time for more than a year

    Pros

    Great pay, bragging rights, discounts

    Cons

    Possibly talking on the phone all day

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple as an intern for less than a year

    Pros

    Everyone in the company loves the product. It's also really exciting to be a part of a culture that is in the spotlight. Everyone wants to know what you're working on. The food is good and the people are awesome, too.

    Cons

    Need-to-know company and sometimes the secrecy can be hindering when trying to meet your co-workers.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Experience as an Apple Campus Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Campus Representative
    Former Employee - Apple Campus Representative

    I worked at Apple as an intern for less than a year

    Pros

    Flexible hours and decent wage. I did enjoy the training modules and the weekend training in Cupertino was the most fun I've ever had! And the people that I meet on the trip were the greatest.

    Cons

    Too many objectives that it was hard to achieve everything. Didn't feel like I grew through the experience, wished there was more guidance along the way.

    Recommends
    Neutral Outlook
    No opinion of CEO

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