Apple

  www.apple.com
  www.apple.com

Apple Reviews

Updated December 21, 2014
Updated December 21, 2014
4,108 Reviews
3.9
4,108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,275 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

799 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Knowledgeable coworkers, incompetent management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room in Fresno, CA
    Former Employee - Family Room in Fresno, CA

    I worked at Apple full-time (more than 5 years)

    Pros

    Working with the latest in technology and amazing training. The workers (Genius, Creatives, Specialist) were some of the most talented people I have ever worked with.

    Cons

    Management was high turn over and always insecure with their lack of technological knowledge. Always attempted to treat it like Target or Starbucks, where they all seem to come from.

    Advice to ManagementAdvice

    Promotion from within would keep a unified vision for the stores growth and progress.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Great coworkers, challenging environment, okay management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Specialist in Portland, OR
    Former Employee - Inventory Specialist in Portland, OR

    I worked at Apple part-time (more than 3 years)

    Pros

    Coworkers are awesome and the products are great

    Cons

    Management is typically not truly invested in you and only in numbers.

    Advice to ManagementAdvice

    Learn why all roles in the company are important and how to support them.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Business Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Specialist in New York, NY
    Current Employee - Business Specialist in New York, NY

    I have been working at Apple full-time (more than 3 years)

    Pros

    get environment and workers. You get to work with alot of young people. Caps out and no growth.

    Cons

    low salary, low benfits and comp days off. this would be a better part time job.

    Advice to ManagementAdvice

    Company could work on getting employees more leeway on vacation and time off.

    Recommends
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    A pretty fun / weird blur

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist in New York, NY
    Former Employee - Family Room Specialist in New York, NY

    I worked at Apple part-time (more than 3 years)

    Pros

    I met some amazing people that I still keep in touch with to this day! The benefits were decent (both health and on Apple products) though you can't always afford most of the products on the Apple retail wage. I gained a lot of skills (as it's a fast paced environment) in dealing with people of all backgrounds, nationalities and anger levels.

    Cons

    The suck-ups get the promotion, not the those who are 100% qualified in the technology and people skills. I didn't polish the turds of upper management, however I had a 100% Positive Feedback based on my Genius Bar and Personal Training feedback. Even with my knowledge and customer satisfaction I was never considered for the Genius position. It's very clique / culty, you get ahead by following the rules and buddying up with all managers..

    Advice to ManagementAdvice

    You need to be transparent, numbers make you look good but cutting out the "tailored" customer experience we're told to do, yet very quickly (10min) kills it after someone has been waiting 45min to see their "Genius."

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Large Company thats growing like a startup.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time (more than 3 years)

    Pros

    One of a handful of companies in the world where you get to work on cutting edge and beautifully designed products.

    Cons

    The culture is very secretive and there is a lot of duplication of effort. Also the internal IT systems leave a lot to be desired. Very un-Apple like.

    Advice to ManagementAdvice

    It's a pressure cooker environment inside Apple. Make it less so.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    It's ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Expert in Miami, FL
    Current Employee - Apple Expert in Miami, FL

    I have been working at Apple full-time (more than 3 years)

    Pros

    Decent pay, good benefits. Everyone got along well and it has a decent work life balance. But then again it is retail

    Cons

    Too much politics. Manager favorites and I feel like I'm working in a pep squad. If you enjoy clapping and cheering every time someone buys an iPod go for it

    Advice to ManagementAdvice

    Train your employees to be better sales people rather than cheerleaders

    Recommends
    Approves of CEO
  8.  

    Great company, changing retail culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Genius in Philadelphia, PA
    Former Employee - Apple Genius in Philadelphia, PA

    I worked at Apple full-time (more than 5 years)

    Pros

    Benefits are great for retail, compensation is relatively fair, fun people, interesting clients, flexible hours, easy to get time off

    Cons

    Culture is shifting towards more generic retail. Management hired externally needs better training, and needs to be positioned to succeed from the get go.

    Advice to ManagementAdvice

    Fill in middle management with people who have been around. When someone has been around for 3/4/5 years and they speak up, listen. They aren't trying to undermine you, they want to help. It's a high pace retail environment, take a deep breath and calm down before getting too worked up and saying the wrong things to people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Started off well enough, but have become frustrated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior At-Home Advisor in Columbus, OH
    Current Employee - Senior At-Home Advisor in Columbus, OH

    I have been working at Apple full-time (more than 3 years)

    Pros

    I really like that I can work from the comfort of my own home; I can set up my home office wherever and however I want so for me it is very comfortable and peaceful. I don't have to worry about commuting and I can wake up 10 minutes before the start of my shift and start work on time. I also found that I was able to eat better as I did not have to pack a lunch or go out to a restaurant.

    I think the pay and benefits are pretty good for this line of work, you get overtime and holiday pay. You also get a decent amount of vacation and sick time.

    There is some room for advancement and some control over schedule, but more on that below.

    I personally find a lot of satisfaction in helping others and this job offers plenty of opportunity to do so. After finishing work most days I feel like I made a positive difference in the world, however some company policies stifle this (more below). As a Tier 2 or Senior Advisor you have a lot of empowerment to help others, much more than a Tier 1 advisor.

    Cons

    When on calls I am constantly stressed about my performance metrics such as call handle time, survey results, and conforming to Apple's call flow guidelines. It is upsetting to receive a bad survey over an issue that you did not cause or have no control over, especially when you did everything possible to correct the problem.

    The surveys and other other performance metrics are used to decide priority when bidding for schedules. One or two bad surveys can be the difference between working a good schedule or a bad schedule. To me, it is the difference between having time to spend with friends and family or barely seeing them at all. I have worked extremely hard to achieve good metrics and I am typically in the top 10-20% in the internal advisor rankings, yet this is still not enough to get both weekend days off.

    Advancement is also a problem. I was able to move up to Tier 2 fairly quickly, but beyond this, it is much more challenging. There are a limited number of positions available beyond Tier 2 and there is such a vast amount of talent you are competing with for those spots. So far, in almost 2 years on my team of 18 people, only 1 person has advanced to a higher position. Admittedly, if you work "on-site" you have more opportunities available.

    Another big frustration for me is that it as advisors, we have a surprising lack of tools to do our job. I would think that as one of the largest software and hardware manufacturers, we would have a range of diagnostics, tests, and utilities at our disposal to correct and handle issues that arise with customer's devices, but this is not the case. We have access to an internal knowledge base (90% of which is already publicly accessible on our support site), the ability to run very basic diagnostics on iOS devices, and access to some account information - that is all. We are also not given much information in regards to any "known issues" or bugs in the software. In short, as advisors we put in a position where we are fairly ignorant and blind, which often makes us look bad and doesn't do any favors for the company. Basically, we just have to make the best of what we have and use experience and logic to solve problems.

    Perhaps I just had higher expectations that Apple would be a more progressive and resourceful company, but I think it suffers from most of the problems facing large organizations in that change is difficult and slow.

    Advice to ManagementAdvice

    There is a huge amount of talent in the At-Home Advisor space and I feel that can be leveraged to address issues in a better way. Our organization is set up to be very reactionary and I would like to see more of a proactive approach to issues. Maybe allowing advisors more time to work very extensively with engineering on issues that are call drivers so that the problem can be addressed in future updates. Currently, we are very pressured to address a large quantity of calls, whereas, I would like to see more quality calls that actually render solutions so customers never have to call in the first place.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Be Careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Advisor in Cupertino, CA
    Current Employee - At Home Advisor in Cupertino, CA

    I have been working at Apple part-time (more than an year)

    Pros

    -Work at Home
    -Company Provided Equipment
    -401k match
    -Stock Discounts
    -Employee Discounts

    Cons

    For "most" work at home jobs you will find around this one does pay very fair on the surface but then you are hit with all that is expected from you--from intense weekly micromanagement, getting added responsibilities for no extra compensation, back to back calls with no room to breathe in between.

     Working customer service on the phones is a mixed bag and you for sure get and interesting bunch fielding calls at Apple. Nothing makes my day smile more than solving a customers issue with there new equipment But nothing frustrates me more than a customer with a piece of equipment that is 4+ years old calling a paid support line asking for help then you having to be the one to either hold there hand through the problem or tell them that they have to pay for support.

    Apple needs to filter these people out to online/chat or a lower priority call que, these type of calls make up for 40-50% if not more in the call ques. Out of warranty, Out of complementary phone support and you are gumming up the works for people with brand new devices with legitimate problems that ARE covered under warranty. If I owned a brand new Apple product and I knew that people were gumming up the call ques with 4 year old equipment demanding support I would be FURIOUS sitting on my thumbs with my recently purchased Apple device waiting on hold for 30min but not at the customers trying to get there hand held for support but at Apple for not finding a way to filter these people out by coverage. Phone lines should be open to anyone with newer equipment ~2 years PERIOD.

    The burnout is FAST, they ramp you up and pump you up so much in training for the job and how great it is and when you chat with people out of training you are team its like your first day at school. Six months into it people are already talking about quitting, never interacting in chat and the mood is dead all around. Its hard to get excited for a job where the only thing you have to look forward to is your yearly review and shift bids that nobody seems to know when they are going to happen.

    Which transitions into if you are a family person or a social butterfly outside of the house this job isn't for you. Work/Life balance is probably one of the most complained about things in regards to Apple if you look at the review for ANY job at Apple and AHA is no different. I will complain harder for this because I easily had one of the top 10% worst schedules since coming out of training with no say because I didn't have stats to bid on a full time schedule--I couldn't be anymore miserable. Was told during hiring that i'd be required to work one weekend day and possibly both depending on my "flex" schedule. I am went on 4+ months into my schedule and didn't have a Sunday or Saturday to myself. Was told that i'd be flexed onto fit the needs of Apple a week or two at a time due to product launch/holidays well it looks like they dropped the ball there too because there was no end in sight. While this might be a welcome sight for some since you are getting Full Time hours on a Part Time contract but I actually WANT Part-Time. This is a classic bait and switch tactic and just exploiting the writings in the contract and being lied to on the phone with the requirements of the job and the typical flex schedule demands. Swapping shifts is a joke, you are told by your management that is the only way to change a schedule that isn't meeting your life needs. They will just cut and paste your need into the Swift swapping area for a lotto chance at finding someone to take your horrible schedule and swap it out for a less horrible one. Good bye family, Good bye friends, Good bye sporting leagues...who wants to go out for drinks boys...I have Tuesday off........Anyone...Hello?

    People will help you but not when you need help the most, if you want help fixing an issue with your work computer you got it. Want people to help adjusting your vacation time no problem. Want help with a call real time in chat? Good Luck. Did you miss or run over-due on training modules. Too bad and good luck at getting that scheduled in. Do you want to be reminded that you are call is "running long" or you run a little too long in between calls oh yah, THEN you will get someone breathing down your neck no problem. I just learn to tune those people out, these jokers don't have the clout or knowledge to even take over a call they guise it "Hey, do you need any help on your call". Its Apples way of saying "Hurry up, its been 20min..." All these people do all day is look and scan the entire list on the floor of people and message them in chat to hustle it up in the hundreds and pick apart people taking longer than 20+ min on a call to churn out more productivity. If you try and sneak in a bathroom break that lasts longer than 3min you will be asked why you weren't taking a call

    Advice to ManagementAdvice

    Be more straight with the hiring process. Using the term Flex schedule then having an AHA work a less than desirable schedule for a 1/3rd of the year is pretty shiesty. Also don't tell the AHA's that they have complete call control over the call then tell them they HAVE to add in certain aspects of the call.

    The company is making more money than they can spend so doubling the AHA's even into just a seasonal or JUST a PartTime role would do wonders. Less stress on the AHA's, Less stress on the customers and give more customer satisfaction due to lower hold times.

    75% of our issues can be fixed with a recovery restore, backup/restore, hard reset or updating the devices. There HAS to be a way to streamline these steps to a customer either through an how-to application on the devices or a clickable link within iTunes.

    Do shift bids more often, this is not only a great work around at not paying more to the AHA's but gives AHA's something to look forward.

    If a AHA switches or adds more different types to calls to take pay them more. If they call takes on a tier 2 role pay them more

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful  

    Awesome until I transferred to Boston

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Retail Specialist/Mentor/Extended Business Team in Boston, MA
    Former Employee - Apple Retail Specialist/Mentor/Extended Business Team in Boston, MA

    I worked at Apple full-time (more than 3 years)

    Pros

    The training is awesome!
    The benefits are amazing!
    Access to so many resources!
    Some of the brightest and friendliest coworkers anyone can have!
    Feedback can be given by anyone, to anyone.

    Cons

    Retail hours don't allow for great work/life balance.
    Store HR and other admin can be very incompetent at times and not be held accountable for mistakes that have heavy impact on store employees.
    They tell you that you own your development, but hinders you from training and developing because store traffic is often times outrageous.

    Advice to ManagementAdvice

    Learn the products and services a bit better so you can be better resources.
    Have more face to face time with team members.
    Give more, and better feedback.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Apple? Share Your Experiences

Apple

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.