Apple

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Apple Reviews

Updated August 20, 2014
Updated August 20, 2014
3,659 Reviews

3.9
3,659 Reviews
Rating Trends

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Apple CEO Tim Cook
Tim Cook
1,940 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 208 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 194 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 194 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 133 reviews)

More Highlights

704 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Mediocre Management and Development Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applecare Advisor  in  Austin, TX
    Current Employee - Applecare Advisor in Austin, TX

    Pros

    The culture is, as advertised, unique. This can be a pro for quite a few people. The company sponsors monthly beer bashes to encourage communication between different groups within the company, although sometimes they are too large to accomplish this. Plenty of resources are made readily available to each employee if they want to develop themselves.

    Cons

    The development/growth opportunities are very lacking, convoluted, and far between. Speaking to a recruiter or another group is near impossible. More often than not, new positions are given to people that have been in their previous organization the longest as opposed to who deserves it the most.

    Advice to ManagementAdvice

    Rewards positive behavior instead of tenure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Great College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Genius  in  Tempe, AZ
    Current Employee - Mac Genius in Tempe, AZ

    Pros

    Great for students.
    Great coworkers.
    Laid back dress code.
    Good benefits.

    Cons

    Inability to move upwards.
    Pay for what you do.
    Over privileged under motivated customers

    Advice to ManagementAdvice

    Realize that the people that you have are actually "your soul" and pay them what your competitors will.

    Positive Outlook
    Approves of CEO
  3.  

    very political retail culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Specialist  in  Miami, FL
    Current Employee - Business Specialist in Miami, FL

    Pros

    great benefits and developmental experience

    Cons

    retail culture and bad politics

    Advice to ManagementAdvice

    improve and find better leadership candidates.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Hit or miss in ASC Program

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Stock options are the best

    Cons

    Working every weekend, work life balance is a miss

  6.  

    Frustrating but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Expert  in  Denver, CO
    Current Employee - Mac Expert in Denver, CO

    Pros

    Work from home, very good benefits. Steady position and bonuses.

    Cons

    Compensation not in line with cost of living. Few opportunities for advancement. Treated differently than in house employees. Leadership can seem uncommunicative and non-responsive to problems. Lack of ability to adjust for demand.

    Advice to ManagementAdvice

    Expand at home options. Integrate more within the company. Set up regional face to face meetings and local managers. Anticipate demand better and higher earlier and more often.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AHA Advisor  in  Dallas, TX
    Former Employee - AHA Advisor in Dallas, TX

    Pros

    You get to act Happy all the Time !

    Cons

    Pay is well below average for my area. Also a fake atmosphere and sense of all employees being so Happy all the time, when in reality they are not happy at all about there job. Apple says treat our Customers the way you would want to me treated. The same goes the other way, "Treat your Employees the way you would want to be treated" !!

    Advice to ManagementAdvice

    Quit acting like all your workers are happy, and pay them a decent salary and treat them the way you would want to be treated..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    AT Home advisor-Apple

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor  in  Fort Worth, TX
    Current Employee - Apple At Home Advisor in Fort Worth, TX

    Pros

    Work from Home
    Great benefits
    Save money
    Flexible if you have kids and need to work from home

    Cons

    Pay was good but not for the lifestyle I want to live.
    Call center environment but at home so that can be good or bad depending on your lifestyle

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    High Stress / Low Pay - AppleCare At Home Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor
    Current Employee - Apple At Home Advisor

    Pros

    - Work from home.
    - Paid time off.
    - Free Apple software (All products).
    - Discounts on Apple Hardware.
    - Discounts on associated companies' products.
    - Discounts on Apple Certification tests and learning resources.
    - Full health insurance, workers comp, etc.
    - Paid sick time for doctor's appointments.
    - Stock Options.
    - 401K plan contributions.
    - Looks good on a Resumé.
    - Technical skills not needed.

    Cons

    - Low Pay; Pay is not based on skill or experience, but based on locale. Raises are 1x/year, despite many new skills learned and responsibilities delegated between yearly reviews.
    - High stress situations; working with frustrated people, time constraints, glitchy internal systems, and other departments that refuse to help.
    - Uncontrollable situations reflect poorly on Advisor's records; customer surveys determine ½ of overall Advisor value in the company (with call time metrics making the other ½). Surveys are filled by Customers, who sometimes use the surveys to evaluate other to vent about factors besides the Advisor's service. Surveys are not 'weighted', meaning that a 'neutral' survey counts against an Advisor.
    - Persistent internal system issues; internal system software is persistently glitchy, causing Advisor and Customer frustration.
    - Management not helpful; Manager's job is to report to upper management, and take orders from upper management, to push Advisors to be quicker with calls, etc... focus on call 'metrics'. Some management give helpful advice, others only stress that the Advisor focus on improving their metrics.
    - Upper management disassociated from Staff; Upper management seems to like to experiment with staff by moving them around between Managers, not allowing them to get comfortable or have esteem in any specific team.

    Advice to ManagementAdvice

    - Include pay increases when Advisors are more skilled and take on more responsibility.
    - Make surveys 'weighted'.
    - Make Advisor managers able to assess and edit Customer surveys, in circumstances where the survey was clearly meant to evaluate something other than the Advisor's service.
    - Enforce managers to focus only on behavior, not metrics.
    - Establish appropriate management and Advisor team placement, and stick with it - allowing advisors to feel camaraderie and esteem in their teams, as well as have follow through with management assessments and plans for career development.
    - Increase budget and focus on development of internal system tools and infrastructure.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    I hope there is light at the end of the tunnel?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Advisor
    Current Employee - At Home Advisor

    Pros

    Working at home is the best part of the job. Roll out of bed and go start taking calls, you can shower/do laundry/make lunch..etc on your breaks with ease. If you are single with little call center exp and IT background this job is for you. Not sure how promotions are done, I am aware of people switching and getting "re-skilled" for different roles (Mentoring, Senior Advisors, Backfill Mgmt..etc) in ~1year but nobody will talk about if there is a pay increase or just shifting you off of the phones or in a different call que to deal with something else. The pay is above avg compared to "other" work from home call center jobs but somehow doesn't quite meet the mark for the demands they put onto workers. In a more relaxed environment it would be right on the mark. I had more interaction with my Team Manager in ~3 weeks by myself than a year at other call centers so that is a plus even though its just to micromanage you. Its still nice to voice your opinion and ask questions even though they may fall on deaf ears. 401k Match, Employee Discounts, Great Medical, Stock Discounts are great but if you are Part-Time you will stay part-time for a while (at least a year)

    Cons

    If you have a family, obligations (sports leagues, nieces/nephews...etc) or a busy household this job ISNT for you. If you are new you will have to work at least one weekend day a week and sometimes both. Even if you have been there for a while its nearly impossible to get Sat/Sun off. Good % of chance when you start off you will get stuck with a schedule you wont like but you will have to tough it out until you get solid enough stats to apply for a good schedule and even then that's not 100%. Training fills you in how to deal with customers but while they keep telling you how the job isn't scripted its all a lie. You HAVE to do certain things on a call and will get talked down by your Team Manger if you don't fit them in (i.e Ween in Empathy, Ask If it's ok to ask questions, Lie to the customer and try and say "oh, that happened to me too..that's frustrating"). Its all a joke and you just fake it while trying your best not to make it too obvious. If your handle time too long or too short that's bad, if you escalate to Tier2 too often that's bad, you take too much time between calls (they are back to back pretty much) that's bad and your job will be threatened if you don't meet these stats along with random customer surveys. Company values kinda ween in with the odd culture of the company, before working at Apple I always knew hardcore die-hard Apple users were a little hmm.. "full" of themselves but looking from the inside I was never wrong in the 20+ years I've been computing sadly. I have been strong and I haven't drank the koolaid because I value more than just a metal finish, pretty looking GUI, adequate customer service. Sadly I look at things like price vs performance...when I can get something 2x more powerful at 30% the cost why would I look elsewhere? There is no bother trying to interject and tell other employees that and "rock the boat" because you will get looked at as an outcast so I just keep to myself about my tech preferences and opinions and save the Apple pow-wow to the chiefs and indians getting anxious for iOS 8 and the new OS X while I enjoy things like my tablet and smartphones that can run more than one app at once side by side, multi-player gaming in next gen FPS, MOBA's and RTS games at 120fps and 120hz, customizing and upgrading my PC's video card to extend the longevity of my rig..etc

    Advice to ManagementAdvice

    Don't lie to the AHA's in training saying the calls aren't scripted and how they give us control of the call. They are structured which is the SAME EXACT thing. Nobody wants to hear how sorry you are for them when they locked themselves out of there iPhone and forgot there password to their AppleID. Nobody wants to hear you ask them if its ok to ask them questions (isn't that why they called you in the first place?). Lying to customers and trying to relate to them with a situation just makes me uncomfortable and you guys should feel uncomfortable lying to AHA's as well...shame on you. Anyone with half of a brain calling in can sniff out the b.s you are forced to spew over the phone but if you don't do it you get a talking to and asked why you didn't do it. There is little to no natural feeling on the calls because you HAVE to get in all the nonsense they throw at you from training. Trust me, I have been doing customer service for 10+ years and its the simple golden rule of treat customers how you want to be treated. Customers want a friendly voice on the other end who can speak english, follow along with the issue, know how and when to escalate an issue to management and fix the issue ASAP. Sure, if the customer opens up with "My Kid...this"..."My Wife...that" sure, I will play ball and go along and ask them about there day and how its going but if the guy is on his lunch break and is having trouble with his iOS update I am sure the last thing on his mind is "Why is this guy asking me if its ok to ask me questions and its none of his biz what I do on my own phone...I just want this fixed ASAP...he is creeping me out"

    Raise pay or be more relaxed with the AHA's, people are going to get burned out if they haven't already. Get me off of the phones ASAP. I will take a cut in pay just to "chat" with the customers, feels more better lying to a customer via text than with my voice

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great Place to work but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    One of the best companies in the world. Retail focuses on the people who uses the products rather than the technology. Very unique staggie.

    Cons

    Not much room to grow in retail and the compensation is not great compared to the amount of sales.

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