Apple Reviews

Updated October 29, 2014
Updated October 29, 2014
3,907 Reviews
3.9
3,907 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,143 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 241 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 205 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 245 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 149 reviews)

More Highlights

759 Employee Reviews Back to all reviews

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  1.  

    Not a long term thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple full-time (more than an year)

    Pros

    Even if you know nothing, there are chances to advance.
    You meet some really cool people from all walks of life.
    Discounts are great, especially around holidays.
    You're paid more then the average retail place.

    Cons

    Because of the name, people expect you to know everything about every piece of technology ever made.
    Your experience really comes down to the management team, so each store varies.
    They create a policy and then 5 minutes later, that policy is scrapped.
    Politics (favoritism)
    Retail hours/holiday rush
    The quality and culture has really changed since Jobs' passing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    look at yourself in the mirror

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple full-time (more than 3 years)

    Pros

    company has a great reputation

    Cons

    elitists; overpriced; unwilling to admit blunders

    Advice to ManagementAdvice

    drive prices in this industry down

    Doesn't Recommend
    Positive Outlook
  3.  

    Expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    Great environment and people to work with

    Cons

    It's still retail, when it is said and done

    Advice to ManagementAdvice

    Creating relationships similar to that of a family

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    NO WORK LIFE BALANCE SUPER STRESSFUL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Genius
    Current Employee - Apple Genius

    I have been working at Apple full-time (more than 5 years)

    Pros

    Very good benefits. Good discounts and incentives. Working in a ever changing technology environment can be exciting . Being able to see new and upcoming issues and help to trouble shoot problems is a rewarding experience most of the time. Working with the latest technology is very cool Staff (co workers) are all very smart and for the most part all good people and high knit.

    Cons

    Absolutely no Work/Life Balance. Working just about every single weekend is a nightmare. Extremely crowded loud environment can lead to a ton of stress. Most days are spent getting yelled at by most customers. Management doesn't care too much about employees being overworked. They can do something about this but choose not to . Pay is good but not nearly enough for the amount of work and job duties expected.

    Advice to ManagementAdvice

    Please strategize a plan to give full time employees better work/life balance. I love apple and i used to love coming to work but now its just so stressful and no reprieve from the daily stress is taking mental toll on a lot of employees. Offer more incentives such as higher pay or weekends off more frequently. We are pushed to the absolute limit and many people are unable to deliver good interactions with customers due to the intense stress they are under. For a company with as much money and influence as Apple it wouldn't or should i say Shouldn't be a huge task to make some positive changes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Product Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Cupertino, CA
    Former Employee - Product Manager in Cupertino, CA

    I worked at Apple full-time (more than 5 years)

    Pros

    Nice perks, paid shut down, some folks are great to work with

    Cons

    This company has become filled with a bunch of bad Apple unfortunately. I loved this Company, but frankly, middle management is getting too big, decision making process is getting too bureaucratic, and there are a lot of employees who are just there for the money, rather than focus on doing a great thing. Unfortunately I see this ship sinking in the long term. There are no growth opportunities here other than to get the company's name on the resume and go somewhere else.

    Advice to ManagementAdvice

    The is a lack of accountability in the culture that is become worse and worse. It was not an issue when Steve was still alive. Get rid of the bad Apples. Fire middle management. Make sure you can compete for talent. They are going to Google and Facebook.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Regular employees hiring asian females as regular employees and hiring asian males as contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Cupertino, CA
    Former Employee - Software Engineer in Cupertino, CA

    I worked at Apple as a contractor (more than an year)

    Pros

    Apple tend to do quality work, as least from Steve Jobs's traditions.

    Cons

    Regular employees hiring asian females as regular employees and hiring asian males as contractors to do heavy duty work. There are asian females hired as contractors too, but the asian females hired as regular employees tend to be prettier or friendlier with the managers and that can make you wonder what the reason is. Look at HealthKit apps that came with iOS 8. The apps are pulled from the app store because HealthKit is said to be DOA (Dead on Arrival) and has a bug and a fix will be expected by the end of the month. You wonder why Apple's quality is deteriorating.

    Advice to ManagementAdvice

    Do not simply come here to get a piece of Apple from how Steve Jobs left it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great opportunity, but too demanding at times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Family Room Specialist in Wayne, NJ
    Former Employee - Apple Family Room Specialist in Wayne, NJ

    I worked at Apple full-time (more than 3 years)

    Pros

    Having Apple on your resume opens doors in many different fields. Prospective employers are always impressed and if you leave on good terms your manager will most likely give you a great reference! Also, their benefits are hands-down amazing for full and part time employees.

    Cons

    Some feel that promotions can be "political," but it all has to do with the dynamic of that specific team. Compensation is still retail level and this job can become extremely demanding. The metrics they strive for can only be accomplished when the Family Room team and the Management team are 100% on the same page and that isn't always the case. In my experience a lot of managers were outside hires and lacked the technical know-how to lead a team of technicians.

    Advice to ManagementAdvice

    Keep your store leaders in check and protect your people. Apple Store employees are one of the most loyal groups in the history of retail. Don't abuse their trust!

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Amazing benefits, great crew that becomes family, great discounts, but the worst of all retail environments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Family Room Specialist in Des Moines, IA
    Current Employee - Apple Family Room Specialist in Des Moines, IA

    I have been working at Apple full-time (more than an year)

    Pros

    Incredible health insurance, the best that I've ever found. Amazing discounts on all sorts of products, services, car repairs, hotels, etc. Being on the cusp of advancement in the technology industry. Great personalities in coworkers, family-like environment where everyone sticks together and looks out for one another. Management that really looks out for the employee, tries to remain fair and balanced. Respect from the public for working for the brand. Fair balance of breaks and lunch time to break up the monotony.

    Cons

    LIterally no work-life balance. Swing shifts every day, no set hours or days off for part time or full time. Schedule is made only a week in advance, not uncommon to work 7 to 9 to 12 day stretches without a day off. Poor flow of customer interactions, many many angry people all day who take out their frustration of the flawed system on you. Appointment system for tech help is mediocre at best, technicians are overworked, overbooked, underpaid and in constant demand from increasingly impatient and upset customers. Fair pay, but underpaid for the amount of stress and disequilibrium the job entails. On your feet on limestone floors all day, without insoles will cause back pain, knee pain and feet pain if not finding time to sit down every few hours. Hardest retail position I've ever worked.

    Advice to ManagementAdvice

    The management are firm and fair, very helpful and in just the same stressful boat as you are. The things that make the job difficult and despairing are out of the control of immediate supervisors. Set schedules for employees, some kind of appointment system that doesn't leave people frustrated and angry, making them detractors to the brand would be helpful. 9/10s of people coming into the store with a broken device or needs for tech help are turned away or not given options for immediate help because there is NO awareness of the appointment system. Possibly having a telephone system that the public can call to reach the store and set appointments instead of getting frustrated at the automated system that sends them into the store to find out they either have to wait several hours for help or flat out cannot be helped at that time and must wait several days.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Honolulu Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Honolulu, HI
    Current Employee - Senior Manager in Honolulu, HI

    I have been working at Apple full-time (more than 3 years)

    Pros

    Great company, exciting product launches, LOVE all products!! Great relationships formed with Apple aficionados!

    Cons

    Upper management favoritism, hence high turnover rate
    HR claims open door policy, yet sweeps concerns under the doormat that you just entered from.

    Advice to ManagementAdvice

    Be wary of your next lifetime.
    For all you have wronged will return the equal "compassion" you dealt.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great people, great products but will CONSUME YOUR VERY LIFE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IOS Technician in Chicago, IL
    Current Employee - IOS Technician in Chicago, IL

    I have been working at Apple part-time (more than 5 years)

    Pros

    Great people, great products. Rewarding most of the time. Management is respectful and responsive. Very little micro-managing.

    Cons

    The Apple 'culture' will require you to get sucked into a ceaseless, never ending work life with very little 'real' life to speak of - even a part timer will find themselves work 6-7 very stressful days in a row, with one day off to recoup and you're right back at it. For part-timers, Apple will ride the cusp of what's considered full time with their part time employees so they don't have to offer benefits like paid sick days or paid vacation.

    Advice to ManagementAdvice

    GIVE YOUR EMPLOYEES CONSISTENT TIME OFF TO HEAL THEIR MINDS AND BODIES. They should not be expected to be 'consumer punching bags' for so many days in a row. Adhere to part time hours as a PART TIME JOB or offer full-time sick day and vacation day benefits to your part timers as well. You have hundreds of billions of dollars and your retail employees are right on the front lines - GIVE THEM REST AND RECOMPENSE.

    Approves of CEO

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