Apple

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Apple Reviews

Updated December 17, 2014
Updated December 17, 2014
4,096 Reviews
3.9
4,096 Reviews
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Recommend to a friend
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Apple CEO Tim Cook
Tim Cook
2,264 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

325 Employee Reviews Back to all reviews

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  1.  

    Don't Drink the Kool-Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in Miami Beach, FL
    Current Employee - Specialist in Miami Beach, FL

    I have been working at Apple full-time (more than 5 years)

    Pros

    The work has flexible hours (for the most part), decent benefits, reasonable discounts on Apple and third-party products, unparalleled training, and high quality of staff. Some of the customers can be really friendly, too.

    Cons

    Management can be overly rigid with scheduling. Long hours standing on concrete floors. Rude and impatient customers expecting miracles. Promotions are not easily attained. Feedback can be vague. Favoritism is rampant. I feel like I'm back at high school.

    Advice to ManagementAdvice

    This isn't high school.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Managed supply chain for a module

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Supply Manager in Cupertino, CA
    Current Employee - Global Supply Manager in Cupertino, CA

    I have been working at Apple full-time (less than an year)

    Pros

    Lots of responsibilities, insight in to how the biggest technology company works, great brand recognition.

    Cons

    Travel, work culture, generally ops culture is the most terrible, it is better in industrial design and product design - people are friendlier and a bit more grounded in those teams. Ops teams are responsible for costs and that means you are expected to be an animal who would not leave a piece on the floor. If you are a blue sky thinker, creative etc - ops is not for you.

    Advice to ManagementAdvice

    Think about your culture - especially at ops.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Great company, bad store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Retail Specialist in Nashua, NH
    Current Employee - Apple Retail Specialist in Nashua, NH

    I have been working at Apple part-time (more than an year)

    Pros

    They really do offer areas to grow... Providing you're committing your whole life to the job.
    The coworkers at my own level really are fantastic and amazing people to work with.

    Cons

    No real life outside of work.
    As far as my store specifically went the management only really cared about numbers, they just wanted to be the number one store in the company in different categories.
    Not a "fun" place to work because you will always feel pressured to hit your metrics.
    I often felt as if talking to management was like pulling teeth if you weren't one of their favorite people that they were "buddy buddy" with, in other words if you weren't on their list good luck getting help.
    "assume positive intent" was a phrase always thrown around at employees but also never exercised by management.
    Resellers often took priority over the average consumer because they buy lots of products and money speaks.

    Advice to ManagementAdvice

    Stop trying to be number one and just be a fun place for unique individuals to come to enrich lives not just enrich your metrics.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Cream rises to the top but left if with dissolve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AHA Cpu T1 in Glasgow, KY
    Current Employee - AHA Cpu T1 in Glasgow, KY

    I have been working at Apple full-time (more than an year)

    Pros

    Great benefits and perks for working at home best is working from home.

    Cons

    to many management changes like 7 in 11 months and never has consistent policies for business conduct just a pdf file that says this is what you can do.

    Advice to ManagementAdvice

    Take the time to really manage you people and not wait 2 months to introduce yourself or rely on emails to do your job that is just lazy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mac Specialist (Apple Store) in Miami, FL
    Former Employee - Mac Specialist (Apple Store) in Miami, FL

    I worked at Apple part-time (more than an year)

    Pros

    Co-workers are nice, helping customer is nice, they sell a great product

    Cons

    Treat valuable employee with no respect, They promote according to popularity not credentials, They try to create reasons to fire employees that have been with a company a long time but they do not want to promote. I knew a few employee who were overly qualified to work at an apple store and worked their for years praying they would get a promotion in the end they were terminate for silly reasons, However they promote people that had no working knowledge of computers and had been in the store less time. Oh and they talk about this thing called "fearless feed back", however, don't get it twist.. if you decide that you need to talk to your manager about something important and need help you will get burned for it. The store in the falls in notorious for firing the smartest people and keeping the dumbest ones because they are drones. The employees that make it are the ones that aren't going to school and will work retail till they are 60. Oh and they just recently started giving part-timers insurance benefits. I knew better then to stay at this company working for peanuts and also having an easy-pay that would constantly fall apart when I was trying to ring up a customer.

    Advice to ManagementAdvice

    No need to give them advice. They won't listen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    It started great, but ended poorly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK

    I worked at Apple full-time (more than an year)

    Pros

    It's not what I expected a retail job to be like. It's very fun and very challenging. They tell you that you're there to connect with people, not just sell stuff or fix stuff, and I thought that it was just a lot of motivational fluff. It turned out that they were telling the absolute truth, at least in the beginning. Management was very supportive of me during some hard times, and that was something that, for the most part, remained constant.

    Cons

    The only cons were during my last several months with the company. Certain managers left, and the senior managers that remained didn't really belong in a company whose credo starts with "Our most important resource, our soul, is our people." It started becoming a very "transactional" environment, where statistics and metrics became more important than what we were doing or accomplishing. People were promoted that didn't deserve a promotion, while people that did were given nonsensical reasons for being passed over. It became quickly apparent that leadership already knew who they wanted before the interviews began, so there was little reason to even try unless you were one of the "chosen." It makes it impossible to progress in the company unless you're willing to drink the kool-aid to the degree that you alienate your peers because you take on the bad leadership traits of existing management.

    Advice to ManagementAdvice

    First of all, stop cherry-picking the people you promote. Stop denying people the chance to even interview for promotions because of whatever reason you can think of in the moment. You're alienating people that could turn into your shining stars, and that's why you have so many people leaving. Treat your employees with dignity, as they're far more talented at running the show than you give them credit for. Stop resorting to guilt-trips and condescension to force agreement. Listen to criticisms and concerns with open minds, rather than rejecting everything that's brought to you because you want to save face. Hint: You make yourself look worse, not better. The employees at your store feel that they're succeeding in spite of you, rather than out of anything you've given them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 6 people found this helpful  

    WAY TOO MANY EXPECTATIONS!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor in Greenville, SC
    Current Employee - Apple At Home Advisor in Greenville, SC

    I have been working at Apple full-time (more than an year)

    Pros

    The insurance is the best I ever had. I have no copay. I only pay my $20 (regular doc.) or $30 (specialist) deductible and everything else is covered 100%. I had a baby and I only paid $20, total. I had another surgery which cost $35000 and it only cost me $30, total. The pay for the amount of work is not good. Read below.

    Cons

    The pay is less than normal for all the goals we have to complete. We have to make sure we sell the AppleCare Protection Plan to at least 3 customers out of 100, must maintain customer satisfaction goal of 80% (hard to do if customer gives a bad review for something you can't control).

    For instance, if a customer calls in since their brand new computer is broken and you refer to the store to get it fixed, they can give you a negative survey which in turns makes your stats come down. Now management wants you to explain why they didn't approve of your service, etc., even though the calls are recorded.

    They implemented a new call strategy called H2H. It entails me asking the customer permission to ask them questions (why do I have to ask them for permission if they are calling for help?), empathize with the customer (never enough empathy on your weekly reviews per manager), determine the customer's state of mind and talk to them dependant upon their personality. I must align myself with the customer (never do it since I have no idea what I am actually doing), assure the customer their issue will be resolved and make sure to clarify their resolution.

    You have to make sure you solve at least 70% of customer issues (hard to do when the computer needs physical work done at the store), maintain a customer satisfaction goal of 80% (also hard to do when you get bad surveys because a customer was out of warranty and didn't want to pay for support $19), you also must make sure your calls are around 14.5 minutes long (too short, you're in trouble, too long, you're in trouble).

    Dont expect to have a life. Mandatory OT for Christmas and other holidays. Also when there is a new product release. Good luck having a vacation during holiday time.

    While on the phone you get a call around every 8 seconds so it's hard to take a breather. You must type notes while talking to the customer so you can make sure to take another call. If you don't hustle between calls you know what happens, another chewing out by your manager.

    To top it all off you have 3 exams to take that you must pass or get fired. It's 8 hours a day training for 4 weeks. If you miss a day of training for any reason, you are fired. You do 4 hours a day of instructor led training and 4 hours just reading your own materials. If you don't read you won't pass and you will get fired. 5 people from my team didn't make it.

    Lastly, don't expect to advance quickly. Most managers are promoted at an average around 4 years. The bad thing is they will give a regular employee backfill (manager perks but no additional pay) to help the managers out. The backfill will review calls and critique your work and do the managers work. Most people never make it to manager even while backfilling. A guy on our team has been backfilling for over 2 years. They make it seem once you backfill the manager position opens for you. But that's a lie. They do a lot of external hiring for managers instead of inside. Last hiring spree they hired 4 external hires for manager and only 2 internal. My manager has no idea how to do my job since he was hired externally. He can't give me advice or pointers since he doesn't know.

    I am in the process of looking for other employment opportunities. But I will be replaced with the tap of a keyboard since most of my team has quit since starting. But that's the way it is here.

    Advice to ManagementAdvice

    Stop hiring so many outside managers. We bust our butts to make it to the top of the food chain and an external hire with no management experience can come in making lots more money than me but can't even assist me with my job since they have no clue how to do it.

    Also, stop micro-managing. We are human beings. We arent going to be able to get everything right.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Too much hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mac Genius in Charlotte, NC
    Former Employee - Mac Genius in Charlotte, NC

    I worked at Apple full-time (more than 3 years)

    Pros

    Working for the "coolest" company on the planet.

    Cons

    Being bombarded by everyone you know, asking when the next iDevice is coming out.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Enter: entry-level applicants; RUN!: those who are experienced and career-oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor
    Current Employee - Apple At Home Advisor

    I have been working at Apple full-time (more than an year)

    Pros

    It's a job. The pay is high for the type of demeaning work involved. Good benefits.

    Cons

    Management is totally disorganized; no communication from the higher-ups. Being the highly matured and polished brand that it is, you would fully suspect that it's online channel and support team would have a more structured agenda and not base it's lackluster decisions on reactionary measures. If you like being involved and in the loop and have a professional go-getter personality with your sites set on growing within a firm, this is not the job for you. In other words, good entry-level position, poor and humiliatingly frustrating dead-end, here-today, gone-tomorrow sort of non-career.

    Advice to ManagementAdvice

    Yeah... stop promoting to management those with ZERO relevant educational experience. Does being the best burger flipper at a fast food joint qualify them to manage the place? It doesn't. Wake up.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    False Hopes and Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Red Zone Specialist
    Former Employee - Red Zone Specialist

    I worked at Apple part-time (less than an year)

    Pros

    A fair amount of nice, smart retail colleagues

    Cons

    Fake leadership, false hopes, low to know consideration for employees.

    Negative Outlook
    No opinion of CEO

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