Apple Reviews

Updated September 19, 2014
Updated September 19, 2014
3,758 Reviews
3.9
3,758 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,037 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 208 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 194 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 194 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 133 reviews)

More Highlights

726 Employee Reviews Back to all reviews

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  1.  

    AT Home advisor-Apple

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor  in  Fort Worth, TX
    Current Employee - Apple At Home Advisor in Fort Worth, TX

    I have been working at Apple full-time for more than a year

    Pros

    Work from Home
    Great benefits
    Save money
    Flexible if you have kids and need to work from home

    Cons

    Pay was good but not for the lifestyle I want to live.
    Call center environment but at home so that can be good or bad depending on your lifestyle

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    It's a great place to build upon current and new skills and build lasting relationships.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple for more than a year

    Pros

    You'll never find a better group of individuals to work alongside. I believe it is the actual employees at apple that you work with and of course the benefits that make it a great place to work.

    Cons

    For some growing can be rather difficult. And after being shot down many times employees end up calling it quits. It's disheartening to see other coworkers be led on to think they might be going somewhere only to find out it was a short lived experience and they wind back up where they began and resentful.

    Advice to ManagementAdvice

    Be more direct and consistent.

    Recommends
    Neutral Outlook
  3. 4 people found this helpful  

    High Stress / Low Pay - AppleCare At Home Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor
    Current Employee - Apple At Home Advisor

    I have been working at Apple full-time for more than a year

    Pros

    - Work from home.
    - Paid time off.
    - Free Apple software (All products).
    - Discounts on Apple Hardware.
    - Discounts on associated companies' products.
    - Discounts on Apple Certification tests and learning resources.
    - Full health insurance, workers comp, etc.
    - Paid sick time for doctor's appointments.
    - Stock Options.
    - 401K plan contributions.
    - Looks good on a Resumé.
    - Technical skills not needed.

    Cons

    - Low Pay; Pay is not based on skill or experience, but based on locale. Raises are 1x/year, despite many new skills learned and responsibilities delegated between yearly reviews.
    - High stress situations; working with frustrated people, time constraints, glitchy internal systems, and other departments that refuse to help.
    - Uncontrollable situations reflect poorly on Advisor's records; customer surveys determine ½ of overall Advisor value in the company (with call time metrics making the other ½). Surveys are filled by Customers, who sometimes use the surveys to evaluate other to vent about factors besides the Advisor's service. Surveys are not 'weighted', meaning that a 'neutral' survey counts against an Advisor.
    - Persistent internal system issues; internal system software is persistently glitchy, causing Advisor and Customer frustration.
    - Management not helpful; Manager's job is to report to upper management, and take orders from upper management, to push Advisors to be quicker with calls, etc... focus on call 'metrics'. Some management give helpful advice, others only stress that the Advisor focus on improving their metrics.
    - Upper management disassociated from Staff; Upper management seems to like to experiment with staff by moving them around between Managers, not allowing them to get comfortable or have esteem in any specific team.

    Advice to ManagementAdvice

    - Include pay increases when Advisors are more skilled and take on more responsibility.
    - Make surveys 'weighted'.
    - Make Advisor managers able to assess and edit Customer surveys, in circumstances where the survey was clearly meant to evaluate something other than the Advisor's service.
    - Enforce managers to focus only on behavior, not metrics.
    - Establish appropriate management and Advisor team placement, and stick with it - allowing advisors to feel camaraderie and esteem in their teams, as well as have follow through with management assessments and plans for career development.
    - Increase budget and focus on development of internal system tools and infrastructure.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    I hope there is light at the end of the tunnel?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Advisor
    Current Employee - At Home Advisor

    I have been working at Apple part-time for less than a year

    Pros

    Working at home is the best part of the job. Roll out of bed and go start taking calls, you can shower/do laundry/make lunch..etc on your breaks with ease. If you are single with little call center exp and IT background this job is for you. Not sure how promotions are done, I am aware of people switching and getting "re-skilled" for different roles (Mentoring, Senior Advisors, Backfill Mgmt..etc) in ~1year but nobody will talk about if there is a pay increase or just shifting you off of the phones or in a different call que to deal with something else. The pay is above avg compared to "other" work from home call center jobs but somehow doesn't quite meet the mark for the demands they put onto workers. In a more relaxed environment it would be right on the mark. I had more interaction with my Team Manager in ~3 weeks by myself than a year at other call centers so that is a plus even though its just to micromanage you. Its still nice to voice your opinion and ask questions even though they may fall on deaf ears. 401k Match, Employee Discounts, Great Medical, Stock Discounts are great but if you are Part-Time you will stay part-time for a while (at least a year)

    Cons

    If you have a family, obligations (sports leagues, nieces/nephews...etc) or a busy household this job ISNT for you. If you are new you will have to work at least one weekend day a week and sometimes both. Even if you have been there for a while its nearly impossible to get Sat/Sun off. Good % of chance when you start off you will get stuck with a schedule you wont like but you will have to tough it out until you get solid enough stats to apply for a good schedule and even then that's not 100%. Training fills you in how to deal with customers but while they keep telling you how the job isn't scripted its all a lie. You HAVE to do certain things on a call and will get talked down by your Team Manger if you don't fit them in (i.e Ween in Empathy, Ask If it's ok to ask questions, Lie to the customer and try and say "oh, that happened to me too..that's frustrating"). Its all a joke and you just fake it while trying your best not to make it too obvious. If your handle time too long or too short that's bad, if you escalate to Tier2 too often that's bad, you take too much time between calls (they are back to back pretty much) that's bad and your job will be threatened if you don't meet these stats along with random customer surveys. Company values kinda ween in with the odd culture of the company, before working at Apple I always knew hardcore die-hard Apple users were a little hmm.. "full" of themselves but looking from the inside I was never wrong in the 20+ years I've been computing sadly. I have been strong and I haven't drank the koolaid because I value more than just a metal finish, pretty looking GUI, adequate customer service. Sadly I look at things like price vs performance...when I can get something 2x more powerful at 30% the cost why would I look elsewhere? There is no bother trying to interject and tell other employees that and "rock the boat" because you will get looked at as an outcast so I just keep to myself about my tech preferences and opinions and save the Apple pow-wow to the chiefs and indians getting anxious for iOS 8 and the new OS X while I enjoy things like my tablet and smartphones that can run more than one app at once side by side, multi-player gaming in next gen FPS, MOBA's and RTS games at 120fps and 120hz, customizing and upgrading my PC's video card to extend the longevity of my rig..etc

    Advice to ManagementAdvice

    Don't lie to the AHA's in training saying the calls aren't scripted and how they give us control of the call. They are structured which is the SAME EXACT thing. Nobody wants to hear how sorry you are for them when they locked themselves out of there iPhone and forgot there password to their AppleID. Nobody wants to hear you ask them if its ok to ask them questions (isn't that why they called you in the first place?). Lying to customers and trying to relate to them with a situation just makes me uncomfortable and you guys should feel uncomfortable lying to AHA's as well...shame on you. Anyone with half of a brain calling in can sniff out the b.s you are forced to spew over the phone but if you don't do it you get a talking to and asked why you didn't do it. There is little to no natural feeling on the calls because you HAVE to get in all the nonsense they throw at you from training. Trust me, I have been doing customer service for 10+ years and its the simple golden rule of treat customers how you want to be treated. Customers want a friendly voice on the other end who can speak english, follow along with the issue, know how and when to escalate an issue to management and fix the issue ASAP. Sure, if the customer opens up with "My Kid...this"..."My Wife...that" sure, I will play ball and go along and ask them about there day and how its going but if the guy is on his lunch break and is having trouble with his iOS update I am sure the last thing on his mind is "Why is this guy asking me if its ok to ask me questions and its none of his biz what I do on my own phone...I just want this fixed ASAP...he is creeping me out"

    Raise pay or be more relaxed with the AHA's, people are going to get burned out if they haven't already. Get me off of the phones ASAP. I will take a cut in pay just to "chat" with the customers, feels more better lying to a customer via text than with my voice

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Place to work but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    One of the best companies in the world. Retail focuses on the people who uses the products rather than the technology. Very unique staggie.

    Cons

    Not much room to grow in retail and the compensation is not great compared to the amount of sales.

  7. 1 person found this helpful  

    Great Benefits, but Draining Retail Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  San Francisco, CA
    Former Employee - Specialist in San Francisco, CA

    I worked at Apple full-time for more than a year

    Pros

    Awesome benefits, even as part-time: discounts, great health insurance, matching 401k, discounted stock plan.
    Learn a lot about the products while meeting some very interesting people.
    Great for networking, especially in the Tech Industry.
    Looks impressive on a resume, nearby start-ups and tech companies value Apple's reputation.

    Cons

    Retail environment: lots of micromanaging, cult-ish feel where things are constantly hammered by several different managers, night/weekend schedules with no holidays off, sticklers on clocking in and out (if you get 3 warnings you're fired no-matter-what).
    Difficult to be promoted, lots of competition.
    Terrible pay but good for retail.

    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Low pay, crazy hours, lots of micro-management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Advisor
    Current Employee - At Home Advisor

    I have been working at Apple full-time for more than a year

    Pros

    It's Apple, biggest company in the entire world. You get to help Apple customers resolve issues with their devices. You'll get a lot of training, and learn more information than you thought was available. Excellent medical benefits.

    Cons

    Poor quality IT systems that regularly go down, making it hard to provide the best support to customers. Lot's of micro-management. Crazy rules for schedule bids.

    Advice to ManagementAdvice

    You've got 150 Billion in the bank. Kick a little of it down to your front line support advisors, many of whom are underemployed in this poor economy. Also, don't be cheap - give your advisors a pay increase when they accept a rotation in a senior advisor role. That is keeping some talented folks from pursuing these rotations, and are instead looking for other opportunities outside of AppleCare, and even outside of Apple.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Retail hell....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Specialist  in  Miami, FL
    Former Employee - Business Specialist in Miami, FL

    I worked at Apple full-time for more than 5 years

    Pros

    Employee discount and employee stock purchase program...

    Cons

    Although it's Apple, Apple Retail is still retail with career retail managers running the ship...The experience as an Apple employee really depends on your manager. If you have a narcissistic manager, your life will suck. Apple Retail attracts many college educated employees that have goals of advancing to corporate. This rarely happens...Apple Retail is the farm team for the "Big Leaguers" in Cupertino.

    Advice to ManagementAdvice

    Retail is retail...

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Apple full-time for more than 3 years

    Pros

    Good environment. I've been working at Apple for 3 years and I love the company and the products. Great benefits with matching 401K, school reimbursement, life insurance, etc. Great culture!

    Cons

    Lots of changes and very little training. Salary is very low compared to other companies and seems like that new employees that are being hired are starting with higher salary than employees that are in the company for years. Very hard to get promoted. The Austin campus is growing a lot and they are hiring more new employees than promoting from within.

    Advice to ManagementAdvice

    I understand that if somebody gets promoted to another position, that same position needs to be fulfilled, but "ignoring" the current employees is not right. It's every employee desire to grow within the company instead of having to look for a better career opportunity outside.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    No Work Life Balance at All......The only thing that matters is to meet the schedules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Engineering Manager  in  Cupertino, CA
    Current Employee - Senior Engineering Manager in Cupertino, CA

    I have been working at Apple full-time for more than 10 years

    Pros

    Working on top technology with extremely hard working and smart people.

    Cons

    No work life balance at all, everyone seemed and treated as a disposable resource, crazy work hours, etc.

    Advice to ManagementAdvice

    Develop some leadership skills so people don't just follow you out of fear for their jobs.......

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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