Arby's Reviews

Updated July 24, 2014
Updated July 24, 2014
287 Reviews

3.2
287 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Paul Brown
45 Ratings

Review Highlights

Pros
  • The management teams are easy to work with and very accessible (in 10 reviews)

  • Flexible schedules, discounts on food while working (in 8 reviews)


Cons
  • EVERYTHING except paperwork is put onto crew members, who get paid minimum wage (in 16 reviews)

  • long hours, and upper management does not care about you (in 13 reviews)

More Highlights

31 Employee Reviews Back to all reviews

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  1.  

    Why I hate working at Arby's

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Crew Member  in  Saint Louis, MO
    Current Employee - Crew Member in Saint Louis, MO

    I have been working at Arby's part-time for more than 3 years

    Pros

    I've learned to really read between the lines of how customers want their food made a certain way. For instance, if a customer says that he wants a chicken fillet sandwich with only lettuce and tomatoes, I will infer that he does not want the mayonnaise on it. Every guest I help will not always be direct.

    Cons

    Two of the management staff members I work with strongly exhibit a false sense of entitlement every time they see a crew member with something such as food/snacks etc. The environment and hours is unstable. One of them told me that I better bring them something back from Chicago. Really? You make more money than me as a general store manager and you have the bold nerve to demand I bring you something back from my trip? And you get benefits? That isn't right. I barely make enough money already and I gets no benefits. I'm not bringing you nothing back from Chicago. Coveted spirits from management (the desire to have what belongs to someone else) runs rampage toward me like I owe them something. It is ridicules. And another frustrating thing is that sometimes they are on a smoke break and socializing when we need them the most. My need for personal growth and development is neglected here. I am not really learning anything. There is too much favoritism and double standards going on. Too much negative energy surrounds me in this dreadful place, I hate it. I will not suck up to them to get along with them and I am definitely not their punching bag.

    Advice to ManagementAdvice

    That cigarette break can wait. How about you wait and help the crew out when we get busy.

  2.  

    Industry unsatisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Kissimmee, FL
    Former Employee - General Manager in Kissimmee, FL

    I worked at Arby's full-time for more than 3 years

    Pros

    There are exceptionally great opportunities to advance with Arbys. I worked with the company for 4 years and was promoted 4 times within 2.5 years. They definitely focus on people development, however, this industry does not have a large profit margin for each product they produce, resulting in the inability to support financial needs of management or hourly employee staff.

    Cons

    Industry as a whole cannot afford they talent they need to function effectively.

    Advice to ManagementAdvice

    Be the obvious choice for talented people to work for in regards to salary opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great food, horrible management and work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Tempe, AZ
    Current Employee - Crew Member in Tempe, AZ

    I have been working at Arby's full-time for more than a year

    Pros

    Good food, small discount, and its a job. SOME managers are okay.

    Cons

    Managers promise raises then can't seem to get the paperwork done, training manual never gets attention then they wonder why no one can do their job right. Very high turnover rate. Crappy hours no more than twenty or thirty a week for "full time" and consequence for any possible overtime. Management is very unprofessional in regards to food handling, customer service, and in dealing with employees. Little to no chance for promotion unless you happen to be a high school drop out with no other ambitions than working fast food for the rest of your life. Told you can't be in management unless you have a working vehicle of which only two out of five have. You also don't get any benefits unless you do claw your way into management. On top of that every piece of equipment is constantly breaking and or leaking and sometimes doesn't get fixed for months at a time due to "cost" and or bonus opportunities.

    Advice to ManagementAdvice

    Pay attention to your employees, if your employees are doing better jobs than your management then there's a problem. Highly advise closer watch on certain fx4 branches management has become entirely unprofessional. There is a difference between being slightly strict or blunt versus insulting and or literally pushing employees out of the way for not cashing orders, pre-bumping, and finishing food orders fast enough.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Columbus, IN
    Current Employee - Store Manager in Columbus, IN

    I have been working at Arby's full-time for more than 3 years

    Pros

    None None None None None

    Cons

    My General Manager is a horrible manager....horrible.

    Advice to ManagementAdvice

    Get an experienced General Manager

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    it sucked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Newark, DE
    Former Employee - Assistant Manager in Newark, DE

    I worked at Arby's full-time for more than a year

    Pros

    you get half off your food

    Cons

    staying busy & not punching the store manager in the face

    Advice to ManagementAdvice

    don't stay to long or get sick you may be fired

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Never work For ARBYS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM

    I have been working at Arby's part-time for more than a year

    Pros

    There is no pros to this company! They are all just a bunch of bs.. Current employe was supposed to start management training but was told I was no longer eligible for the position because of a little facial hair! Biggest rip off ever.. No raises been employed with company for over 1 year now and the only increase I've ever received on my check was the minimum wage increase and it was only $00.05

    Cons

    Too many weirdos go in, no sensible security at various locations, lack of commuincation between managers and crew members, irresponsible management

    Advice to ManagementAdvice

    Pay your employes more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Titusville, FL
    Former Employee - Crew Member in Titusville, FL

    I worked at Arby's part-time for more than 5 years

    Pros

    There are none. They are homophobic and sexist.

    Cons

    They are homophobic and sexist

    Advice to ManagementAdvice

    Forcing someone to sign a paper or be fired is bull****!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Very few crew members pull their own weight and wage increase evaluations are a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook  in  Wooster, OH
    Former Employee - Line Cook in Wooster, OH

    I worked at Arby's part-time for more than a year

    Pros

    Flexible hours for high school/ college students.

    Cons

    Make minimum wage and management is incredibly stingy when it comes to awarding excellent workers with raises.

    Advice to ManagementAdvice

    Give hours to those who actually show up to work and are not late all of the time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Short and Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Layton, UT
    Former Employee - Crew Member in Layton, UT

    I worked at Arby's part-time for less than a year

    Pros

    The end of a shift.

    Cons

    Hardly any training, dead-end hours, chaotic atmosphere, bad scheduling, understaffed crews, clueless management.

    Advice to ManagementAdvice

    Train your new employees properly. Don't just tell them how to do something, walk them through it. Nothing is more stressful for a new employee than feeling like you're in the way of everyone. Help your employees out, and give them some respect. Also, don't hire people for part time and spread their schedules out for every day of the week for 2-3 hours a day. That takes a lot of gas money and personal time. Make sure that if you schedule an employee for a certain amount of time, let them leave at the end of their shift. Don't hold them there because you can't schedule other people after their shift is "supposed" to end. Don't schedule new employees working with new managers. Don't be a jacka**, and don't be hypocritical. I swear, one manager told me to do one thing, and the other scolded me for doing that said thing. It is kind of ironic that Arby's sells turnovers, because the amount of turnovers they sell is equal to the amount of employees that quit due to the amount of BS that goes on behind the counter of this establishment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It all depends on the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member
    Former Employee - Team Member

    I worked at Arby's full-time for more than a year

    Pros

    Easy work, easy to learn.

    Cons

    Many ...Just read the advice to management.

    Advice to ManagementAdvice

    I was a team member who was part of the the opening of a brand new Arby's in Pennsylvania. It was a terrible experience due to our management. We went through managers left and right and right. I lost count of how many but I know at least 6 GM's and 8 shift managers and we only had an assistant mgr for a month. Sometimes our restaurant had no GM so the tertiary mgr took over, working 120 hours a week since we only had a couple shift managers, so she had to stay at a hotel nearby. There was terrible communication issues because of this. It was obvious that most of our managers cared less about the restaurant, and the ones that did, were pressured to leave because of the insane amount of work they had to take on, often working 40-50 hours of overtime. We were poorly staffed. We went through many many many team members and they usually got fired or quit, often on a weekly basis. At one point I was doing 2-3 peoples duties everyday, so yes, the work was easy, but there was too much of it. Usually I wasn't able to take a break because of the workload, and the only ones who could were smokers. I'm a person that needs a schedule but when I was getting prep hours at 5am and working dinner in the same week I couldn't sleep and sometimes I drove there at 2am to sleep in my car until i start work in case i wouldnt wake up. I told my manager I would work the hours because no one else could do prep those days but I would only work until she hired someone else. She never did and it wasn't until she was fired 3 months later til I got off that schedule. Team members and even managers weren't trained to do prep right, or clean things right, or to treat customers right. And no one's work was ever monitored to see what they were doing wrong because the managers didn't care or didn't have time or both. It made me upset because I watched other people get raises who treated customers like crap and didn't care about the job, even people who would literally sleep on the backline. But I did my best and built relationships with my customers and tried to give good quality service and never got a single raise after a year because I didn't know all the stations, reason being because we were understaffed so there was no time to train me, though I was eager to learn. I would have become a shift manager if I wasn't in college. Would have been able to help get that place under control. But I had to focus on school so I quit like I should have done a long time ago. F that s***.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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