Arhaus Furniture

www.arhaus.com

Arhaus Furniture Reviews

Updated January 7, 2015
Updated January 7, 2015
126 Reviews
2.6
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arhaus Furniture CEO John Reed
John Reed
96 Ratings

Review Highlights

Pros
  • Beautiful environment to work at (in 10 reviews)

  • This company is growing really fast (in 7 reviews)


Cons
  • The proof is in upper management of all levels of the company (in 11 reviews)

  • but then the phone rang and no one seemed to hear it (in 10 reviews)

More Highlights

79 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Highly Rewarding Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX

    I have been working at Arhaus Furniture full-time (more than 5 years)

    Pros

    Positive/stimulating environment - great co workers at store and corporate level - competitive pay, unlimited commissions - amazing opportunities company wide due to company growth

    I was recruited while I was in college five years ago. Since I have been on an exciting journey, currently at my fifth store, which is the second one that I have opened. Arhaus has been very good to me, can't imagine being anywhere else!

    Cons

    Growing Pains!

    Recently have had some issues due to growing pains but they are being addressed and working through them!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Work hard, get rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Walton Hills, OH
    Current Employee - Network Engineer in Walton Hills, OH

    I have been working at Arhaus Furniture full-time (more than a year)

    Pros

    Fast-growing company, recognition and reward for hard work and successes, solid management. Also, discount off furniture is pretty nice. So long as you deliver, especially on things you've promised, you will do well.

    Cons

    Communication between departments sometimes difficult, but once you learn what your coworkers value, it becomes easier.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Very Deceitful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Specialist in Dallas, TX
    Current Employee - Interior Specialist in Dallas, TX

    I have been working at Arhaus Furniture full-time (less than a year)

    Pros

    The exposure you get and some of the people you get to meet

    Cons

    There are so many I don't know where to begin. First off, I should've known something was wrong when during the interview process, I was being convinced to work there rather than me having to convince why I was needed.
    The compensation is extremely lack and very deceitful making you believe you will be extremely successful when in reality, unless you are a deceitful sales person, you will barely reach their unrealistic goals they have set for you. Even so, once you have made the company a minimum of $35,000 they only praise you with a tiny commission percentage of 3% of anything after that. The store management is extremely dramatic as well and tends to use fear tactics to motivate their employees by making examples of other excellent employees. The turn over rate for a brand new store is absurd and has everything to do with the integrity of the managements decisions. I have been with the company since October 2014 and since December 2014 have watched numerous employees be mistreated, talked down to, quit due to management, and be terminated for ludicrous reasons. I have to come in on my days off and do not even get paid overtime with my extremely small salary of $18,000 per year which after taxes and insurance equals out to a little bit of nothing that was promised during the hiring process. My advise before coming to work here is to apply at a fast food restaurant first, you'll make more money unless you're an extremely deceitful individual.

    Advice to ManagementAdvice

    My advice to management is to make some major changes before this empire falls, even in the game of jinga the tower eventually crumbles due to taking too much from those on the bottom.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Happy With My Growth at Arhaus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walton Hills, OH
    Current Employee - Anonymous Employee in Walton Hills, OH

    I have been working at Arhaus Furniture full-time (more than 10 years)

    Pros

    Arhaus consistently promotes from within.The office culture is very family-like. Everyone has an open door policy, including the owner, John Reed. I like that I get the opportunity to collaborate with many cross-functional departments. We are all given opportunities to provide feedback, ideas, and suggestions.

    The furniture is amazing and the attention to detail in the stores is unparalleled.

    Cons

    Every once in a while there is a negative employee, but you will find that in any company. Sytems and reports for managing different functions could be a lot better.

    Advice to ManagementAdvice

    Keep promoting from within. Provide more training to corporate employees, either in-office, in-store or in a classroom. Give periodic feedback on career growth and next steps.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    sales

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arhaus Furniture part-time

    Pros

    wonderful furniture. good incentives

    Cons

    no advertising to bring in customers

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Don't drink the Kookaide.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Specialist in Dallas, TX
    Current Employee - Interior Specialist in Dallas, TX

    I have been working at Arhaus Furniture

    Pros

    Beautiful environment, great coworkers.

    Cons

    Horrible pay and commission structure, drama creating management, deceitful company.

    Advice to ManagementAdvice

    Arhaus furniture is amazing at theatrics in creating a beautiful store environment, but they would also receive an Oscar for their ability to reel in fresh meat to work as their slaves. In order to even start making commission, you must at least sell 35,000 and no you make zero commission on that. You only begin making 3% commission on anything you sell after 35,000, and when you hit 60,000 you make 4% of anything from 60,000 until the next threshold, and so on. Your base pay is 18,000 a year, which I must add is nothing after taxes, around $500, and that is what you will be making the first month or two so be sure to have money out aside. Oh and that is also what you will be making if you don't hit your 35,000 threshold and sell more after that. I must mention that if you don't make the 35,000 at least, that the remaining balance carries to the next month. Arhaus seems to think that you owe them back the 18,000 a year which is why you have that 35,000 minimum, which is completely obsurd. Only a small percentage of people make the goal I the company and the rest are barley getting by, even the good sales people. Another major issue is the dramatics and the backstabbing done by the management. If you even bother addressing a concern or voice your opinion, you are told that you won't last long and will be fired. Also, I contantly hear management talking bad behind employees backs, and being fake to their face. It's very unprofessional. We are told that if we talk negatively in any way about the company that we will be fired, which sound a lot like fear tactics from management that is being payed a great income and knows that it is due to the slave labor of their under payed sales people. I have my own company as well, and if you want to keep competent and loyal employees, you will appreciate them and reward them for their hard work. Arhaus is just a classic example of the rich taking advantage of the working class and just becoming richer, while its employees are barely getting by. I also saw that arhaus hired some young people with design degrees, and they still receive the same pay, even with all of their expertise. Greed will only get a company so far before it loses its most valued possession, it's employees. I would not recommend this company to anyone, especially due to the bad management, horrible pay, and greed. I work at the Dallas store, and what Arhaus needs to realize is that us Dallas people are a completely different breed of human, and we won't put up with being underpayed and overworked, that's just a bad look, and we're all about appearances. ;)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Sad experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Arhaus Furniture full-time (more than 3 years)

    Pros

    Unlimited income potential if willing to work long hours.

    Cons

    Work environment is highly competitive and catty. Salespeople are not designers and often misinform the customers for a sale. Hard work is not appreciated. Therefore, there is high turn over and a loss of the more competent staff who go elsewhere. Company is growing too quickly without an infrastructure to support it. The result is a landslide of problems - loss of quality, damaged products, delivery mishaps, unhappy customers.

    Advice to ManagementAdvice

    Retention of staff should start at the regional level by supporting and appreciating your managers. The high turn over of managers has a trickle down effect that takes your focus off sales. The regional managers seem to have been there a long time, but have no idea how to support and manage this company's growth. A scary position for a company growing too fast.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I was fortunate to have this learning experience of the sales world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Arhaus Furniture full-time (less than a year)

    Pros

    Beautiful environment to work at. I felt like a museum curator, granting the world access to these beautiful treasures.

    Cons

    I felt like the environment was very competitive which is the norm in the sales industry.

    Advice to ManagementAdvice

    I think that if the people who originally had the vision for this company were more in tune with actually workings, it would greatly improve working conditions and relations among the staff.

  10.  

    Growth Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate
    Current Employee - Corporate

    I have been working at Arhaus Furniture full-time (less than a year)

    Pros

    This company is growing really fast. That means employees have the opportunity to grow too. I know many people that have been promoted or have moved from the stores to jobs in corporate.

    Cons

    I like it here because of the opportunities. Some people feel growth causes pressure and they are less comfortable. Working in a growing company is hard work but you get out what you put in.

    Advice to ManagementAdvice

    make sure you talk to front line employees often. Otherwise keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    It was a privilege to work for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Consultant, CS, & Ship-Out Coordinator in Walton Hills, OH
    Current Employee - Design Consultant, CS, & Ship-Out Coordinator in Walton Hills, OH

    I have been working at Arhaus Furniture full-time (more than a year)

    Pros

    Arhaus is a quality conscious high-end furniture and home accessories company that staffs creative people, values its employees, and pays well. The owner, John Reed, is as smart as they come, a class act who grew this business from one original Ohio location to currently 53 stores (and he looks like Clint Eastwood!). He's also expanded into a personal accessories subcategory with ArhausJewels.com (along the lines of Robert Redford's Sundance Catalog). Walk into one of his stores and you will enter a unique kind of design heaven that the design staff changes with the seasons. I hope he plans to expand into California.

    Cons

    I was promoted twice, from sales and design consultant for a one-of-a-kind concept store to corporate customer service specialist, to ship-out coordinator. Unfortunately, my supervisor and I dId not get along. I understand he is no longer with the company. This is no reflection on the company itself - just a personality conflict. I learned from the conflict however, and would approach things differently given a similar situation today.

    Advice to ManagementAdvice

    I recall interviewing with the owner for a buyer position, having come from owning and operating my own art and gifts gallery. I asked him if he was familiar with Sundance Catalog, as I saw many stylistic similarities to his design concept, and mentioned jewelry as an interesting area to venture into (which he later did). I don't think he or his management staff needs my advice. He and his management staff have made brilliant decisions.

    Recommends
    Positive Outlook
    Approves of CEO

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