Arhaus Furniture Reviews

Updated July 9, 2014
Updated July 9, 2014
134 Reviews

2.5
134 Reviews
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Arhaus Furniture CEO John Reed
John Reed
107 Ratings

Review Highlights

Pros
  • Pretty environment to work in, nice furniture (in 7 reviews)

  • Great product, great people,fun atmosphere, young enthusiastic organization (in 8 reviews)


Cons
  • but then the phone rang and no one seemed to hear it (in 10 reviews)

  • There is no support from upper management (in 10 reviews)

More Highlights

89 Employee Reviews Back to all reviews

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  1.  

    Challenging and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Consultant
    Current Employee - Interior Consultant

    I have been working at Arhaus Furniture full-time for more than 5 years

    Pros

    If you have what it takes you can certainly make a decent living. If you are flexible you have the opportunity to grow with the company. The company commonly hires from within. Certain retail areas are better than others.

    Cons

    You do perform cleaning duties and do your own paperwork. It takes commitment to succeed at this position.

    Advice to ManagementAdvice

    As you grow remember the people who have made it possible for you to get to this point.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Lies, Lies, oh more lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Specialist  in  New York, NY
    Current Employee - Interior Specialist in New York, NY

    I have been working at Arhaus Furniture full-time for more than a year

    Pros

    They seem to be very positive when you start. Lead sales is very convincing. He does a good job training you.

    Cons

    You MUST work more than 40+ hours there. My manager chastised me during the first two months why I didn't come in on my day off to get more sales. Hello- Can you say family?? It's no surprise since everyone tries to cover for each other. However, have you noticed how sick everyone gets. I'm no genius, nut the stress of losing one's job contributes to getting sick and rundown. There is no job security in NY store. It's not a good company to work for. Customer complaints about deliveries are huge- people call in every day and you must field those calls from angry clients.

    Advice to ManagementAdvice

    Management- Look into Labor practices- seriously- if you are not paying your employees overtime- they can report you . Corporate offices- would it hurt to be nice to us on the phone? Managers- it seems all employees are a digit to you. Do you naturally assume that everyone will leave? John Reed- Wow- I don't know where to begin. The corporate culture you have installed is turning on you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Sucks the soul right from your body...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Consultant  in  Annapolis, MD
    Current Employee - Design Consultant in Annapolis, MD

    I have been working at Arhaus Furniture full-time for more than a year

    Pros

    Visual Manager is hardworking and knowledgeable.

    Cons

    Where to start??? All of the good news and family atmosphere you get in the interview process is false, UNLESS, you are a long term employee that is in the "in"crowd. I have never, ever, EVAH, worked in a place with such territorial, catty people that will go out of their way to sabotage your day and performance just to raise themselves up in sales. No one answers the phone because they know it is a problem that they will have to figure out and don't want to.

    Turnover is very high and when I asked about this topic during the interview, I was assured the online stats were wrong. Nope, the are correct. I have been there a few months now with the staff at 10 sales associates and 5 are new, and of the 5 newbies, one quit last week.

    There are several days a week where the store has Zero $$$ sales days and then the other days are only $1,500- $12,000 days. That may sound like a lot, but I at part-time have to make $450 and hour to clear $300 per payday (every two weeks). Then you have to account for the other sales people also having to make their goals. Of the staff of 10, only 1 can say she earns a decent living at the store.

    The company president is all eyes and no business brain. They constantly spend money where they shouldn't and overlook the places where the development should go. THE COMPUTER SYSTEM IS ARCHAIC AS HECK! Very outdated and very time consuming. I had a customer leave mid transaction because a simple $50 cash sale took almost 15 minutes because of the multiple log-in pages and extra pop-up screens and the ton of customer information you have to put in before the screen/computer will allow you to move on.

    MANY, many daily customer call-in or walk-in complaints. Anything ranging from sloppy craftsmanship on delivered items to wobbly furniture just delivered or to the abundant complaints on billing issues.

    One last gripe: The company wants to appear inviting by keeping the front door open year round- In the sweltering summer, in the dead freeze of winter. Doing this is terrible for the environment as well as it keeps overloading and breaking the HVAC system weekly. Seriously weekly. Days and weeks at a time with no heat or AC. Yuck!

    Advice to ManagementAdvice

    UPGRADE your systems. Your customers and employees will be much happier with functioning, quick machines. Streamline the software- seriously!

    Drop the favoritism B.S. You are losing awesome talent by showing by keeping and promoting your It-crowd only mentality.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Love the place you live!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Web Development  in  Walton Hills, OH
    Current Employee - Manager of Web Development in Walton Hills, OH

    I have been working at Arhaus Furniture full-time for more than 5 years

    Pros

    Arhaus is a great place to work. There are many opportunities for those willing work hard.

    Cons

    Stay focused on the positive.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Upper management out of touch with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Interior Design Specialist
    Current Employee - Interior Design Specialist

    I have been working at Arhaus Furniture part-time for more than 3 years

    Pros

    Great product, good customer service and visual of store is amazing.

    Cons

    commission structure is very low-does not draw the best talent
    working conditions are tough-standing 6-8 hours a day on concrete/wood floors with no gel pads.
    computers are slow, cleaning and opening duties are not paid if you are a part time employee.
    Now required to call 25 people a day-makes us like a used car lot

    Advice to ManagementAdvice

    Get in touch with the people in the store! Turn over is ridiculous and other than our store manager there is no interaction with corporate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    I have been working at Arhaus Furniture

    Pros

    Working for a company with good benefits. Surrounded by talented people whether interior designers or sales people to learn from. Very rewarding building relationships with clients. Hardwork pays off. I've had nothing but a great experience working here but you have to want to work hard.

    Cons

    Juggling sales, housecalls, floorplans, customer service while trying to stay focused. Hard to leave work at work. 40 hour weeks on the floor while housecalls are made on your own time, own expenses.

    Advice to ManagementAdvice

    Managers should manage people, not let us figure out issues or other associates issues when they arise. This can take hours sometimes to resolve. Need to be more involved with keeping the floor neutral. Work and customer's split evenly. Some employees can play dirty with sales and its almost condoned.

  8. 1 person found this helpful  

    The training is compact and challenging. Company is privately run and welcomes employee input. Very sales focused.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Specialist  in  Philadelphia, PA
    Current Employee - Interior Specialist in Philadelphia, PA

    I have been working at Arhaus Furniture full-time for less than a year

    Pros

    Great environment to work in, good people to work with and quality products to sell. Tiered commission compensation program. Encourages and rewards high performance selling for the entire team.

    Cons

    To make money you must work almost all weekends. Like most retail work, little scheduling flexibility and hours can run late.

    Advice to ManagementAdvice

    Give some attention to in store structure. Responsibilities seem to weigh heavy on store manager. In need of operational support.

  9. 6 people found this helpful  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Driver  in  Walton Hills, OH
    Current Employee - Delivery Driver in Walton Hills, OH

    I have been working at Arhaus Furniture full-time for less than a year

    Pros

    Other then having a job and getting a paycheck there arent any pros. I could write a book on how terible a place this is to work

    Cons

    Super micro managed on every single level. Instead of finding better ways to solve problems they just find a way to blame you for them. I cant wait to find a better job so i can quit. They worry too much about the small things when they have much bigger problems. Who cares that i didnt shave im delivering furniture the customer is not even gonna look at me. They have the most rediculous policy where we have to take off our shoes at ever house. This furniture is too heavy to carry in your socks. I just broke my toe because of this policy delivering their furniture and they could care less. All they cared about was weather or not i got blood on the customers rug. Please people do not even concider this place for employment and if you work there find another job fast because its just getting worse ive only been there for 7 months and i hate it but i have a family to provide for so i have to do it until something better comes around.

    Advice to ManagementAdvice

    Management needs to treat their employees better. Start appreciating all the long hard hours and hard work they put in. Stop treating them like slaves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Need to pay your bills? Then, don't bother working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Janitor, Interior Specialist, Sales
    Current Employee - Janitor, Interior Specialist, Sales

    I have been working at Arhaus Furniture full-time

    Pros

    Visual team does a excellent job!

    Cons

    Most of the furniture is mediocre but $$$$$$$$. Commission structure is ridiculous.

    Advice to ManagementAdvice

    Heed the advice, suggestions and recommendations from the ones that work in the trenches for your company!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Disappointing & unduly stressful. Worst company with best product I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Specialist
    Current Employee - Interior Specialist

    I have been working at Arhaus Furniture full-time for more than 3 years

    Pros

    Product is unique, well made, and progressively designed. Ample choices in fabrics, trims & wood finishes. Visual merchandising staff is well organized and consists of amazingly talented designers. Stores always look beautiful and inspire customers to purchase completely from the display off the floor. The unique look of the stores promote customer traffic. Enormous amount of thought & upkeep goes into visual. Hand-tied construction & lifetime warranties are plus. Lots of reclaimed wood & recycled glass items are environmentally responsible. Also offer an assortment of excellent temper-foam mattresses to complete the sale of a bedroom suite.

    Cons

    There is an odd & counter-productive competitive culture at store level management . Interior Consultants are not encouraged to assist each other for the benefit of the customer. Although it does exist in my store, it cannot be exhibited in front of manager. No job security all. There is an incredibly high turn over; most employees do not make it past 3-4 months. You could leave the store at night & find a new manager & several new staff members the next day. Or witness a sobbing manager being escorted out the door by the arm. (Not just sometimes, most times) All employees (except manager) are required to thoroughly clean the store, break room, and even scrub the toilets. Common to be spoken down to in the presence of a customer. HR does little to nothing to assist in any matter, whether it be benefits or employee issue. One must have thick skin and put personal life on a back burner to work here.

    Advice to ManagementAdvice

    The stores are so phenomenal. It is evident that a lot of thought & passion goes into product development. Why wouldn't the same care go into the choice of managers? The person I work for came from a liquidation company. She is not able to pronounce some of our collections and talks about employees to other employees! Customers attach themselves to an Interior Designer who does their job well. We perform a very personal service by creating a comfortable and creative space in the homes we work on. No customer wants to finish one space & find the Designer is no longer with the company when they are ready to go forward with another part of their home. I have been in this industry for 20+ years. Never have I encountered such poor management skills in those I have worked (4) under with Arhaus. I am currently & sadly looking for other opportunities, not because I don't love, love, love the product, but because I cannot withstand the culture of the management. I certainly wish it wasn't the case. I'm sure no one has to tell you, John Reed, all it starts at the top.

    Doesn't Recommend
    Neutral Outlook

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