Arhaus Furniture
2.6 of 5 105 reviews
www.arhaus.com Walton Hills, OH 500 to 999 Employees

Arhaus Furniture Reviews

Updated Jul 6, 2014
All Employees Current Employees Only

2.6 105 reviews

                             

38% Approve of the CEO

Arhaus Furniture CEO John Reed

John Reed

(81 ratings)

37% of employees recommend this company to a friend
66 Employee Reviews Back to all reviews
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    Challenging and rewarding

    Interior Consultant (Current Employee)

    ProsIf you have what it takes you can certainly make a decent living. If you are flexible you have the opportunity to grow with the company. The company commonly hires from within. Certain retail areas are better than others.

    ConsYou do perform cleaning duties and do your own paperwork. It takes commitment to succeed at this position.

    Advice to Senior ManagementAs you grow remember the people who have made it possible for you to get to this point.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Lies, Lies, oh more lies

    Interior Specialist (Current Employee)
    New York, NY

    ProsThey seem to be very positive when you start. Lead sales is very convincing. He does a good job training you.

    ConsYou MUST work more than 40+ hours there. My manager chastised me during the first two months why I didn't come in on my day off to get more sales. Hello- Can you say family?? It's no surprise since everyone tries to cover for each other. However, have you noticed how sick everyone gets. I'm no genius, nut the stress of losing one's job contributes to getting sick and rundown. There is no job security in NY store. It's not a good company to work for. Customer complaints about deliveries are huge- people call in every day and you must field those calls from angry clients.

    Advice to Senior ManagementManagement- Look into Labor practices- seriously- if you are not paying your employees overtime- they can report you . Corporate offices- would it hurt to be nice to us on the phone? Managers- it seems all employees are a digit to you. Do you naturally assume that everyone will leave? John Reed- Wow- I don't know where to begin. The corporate culture you have installed is turning on you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Challenging, but extremely rewarding. Mix of sales/retail with residential designing makes for never a dull moment.

    Anonymous Employee (Current Employee)

    ProsWorking for a company with good benefits. Surrounded by talented people whether interior designers or sales people to learn from. Very rewarding building relationships with clients. Hardwork pays off. I've had nothing but a great experience working here but you have to want to work hard.

    ConsJuggling sales, housecalls, floorplans, customer service while trying to stay focused. Hard to leave work at work. 40 hour weeks on the floor while housecalls are made on your own time, own expenses.

    Advice to Senior ManagementManagers should manage people, not let us figure out issues or other associates issues when they arise. This can take hours sometimes to resolve. Need to be more involved with keeping the floor neutral. Work and customer's split evenly. Some employees can play dirty with sales and its almost condoned.

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    Love the place you live!

    Manager of Web Development (Current Employee)
    Walton Hills, OH

    ProsArhaus is a great place to work. There are many opportunities for those willing work hard.

    ConsStay focused on the positive.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Upper management out of touch with employees

    Interior Design Specialist (Current Employee)

    ProsGreat product, good customer service and visual of store is amazing.

    Conscommission structure is very low-does not draw the best talent
    working conditions are tough-standing 6-8 hours a day on concrete/wood floors with no gel pads.
    computers are slow, cleaning and opening duties are not paid if you are a part time employee.
    Now required to call 25 people a day-makes us like a used car lot

    Advice to Senior ManagementGet in touch with the people in the store! Turn over is ridiculous and other than our store manager there is no interaction with corporate

    No, I would not recommend this company to a friend

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    The training is compact and challenging. Company is privately run and welcomes employee input. Very sales focused.

    Interior Specialist (Current Employee)
    Philadelphia, PA

    ProsGreat environment to work in, good people to work with and quality products to sell. Tiered commission compensation program. Encourages and rewards high performance selling for the entire team.

    ConsTo make money you must work almost all weekends. Like most retail work, little scheduling flexibility and hours can run late.

    Advice to Senior ManagementGive some attention to in store structure. Responsibilities seem to weigh heavy on store manager. In need of operational support.

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    4 people found this helpful  

    Awful place to work

    Delivery Driver (Current Employee)
    Walton Hills, OH

    ProsOther then having a job and getting a paycheck there arent any pros. I could write a book on how terible a place this is to work

    ConsSuper micro managed on every single level. Instead of finding better ways to solve problems they just find a way to blame you for them. I cant wait to find a better job so i can quit. They worry too much about the small things when they have much bigger problems. Who cares that i didnt shave im delivering furniture the customer is not even gonna look at me. They have the most rediculous policy where we have to take off our shoes at ever house. This furniture is too heavy to carry in your socks. I just broke my toe because of this policy delivering their furniture and they could care less. All they cared about was weather or not i got blood on the customers rug. Please people do not even concider this place for employment and if you work there find another job fast because its just getting worse ive only been there for 7 months and i hate it but i have a family to provide for so i have to do it until something better comes around.

    Advice to Senior ManagementManagement needs to treat their employees better. Start appreciating all the long hard hours and hard work they put in. Stop treating them like slaves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Need to pay your bills? Then, don't bother working here.

    Janitor, Interior Specialist, Sales (Current Employee)

    ProsVisual team does a excellent job!

    ConsMost of the furniture is mediocre but $$$$$$$$. Commission structure is ridiculous.

    Advice to Senior ManagementHeed the advice, suggestions and recommendations from the ones that work in the trenches for your company!

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    Disappointing & unduly stressful. Worst company with best product I have ever worked for.

    Interior Specialist (Current Employee)

    ProsProduct is unique, well made, and progressively designed. Ample choices in fabrics, trims & wood finishes. Visual merchandising staff is well organized and consists of amazingly talented designers. Stores always look beautiful and inspire customers to purchase completely from the display off the floor. The unique look of the stores promote customer traffic. Enormous amount of thought & upkeep goes into visual. Hand-tied construction & lifetime warranties are plus. Lots of reclaimed wood & recycled glass items are environmentally responsible. Also offer an assortment of excellent temper-foam mattresses to complete the sale of a bedroom suite.

    ConsThere is an odd & counter-productive competitive culture at store level management . Interior Consultants are not encouraged to assist each other for the benefit of the customer. Although it does exist in my store, it cannot be exhibited in front of manager. No job security all. There is an incredibly high turn over; most employees do not make it past 3-4 months. You could leave the store at night & find a new manager & several new staff members the next day. Or witness a sobbing manager being escorted out the door by the arm. (Not just sometimes, most times) All employees (except manager) are required to thoroughly clean the store, break room, and even scrub the toilets. Common to be spoken down to in the presence of a customer. HR does little to nothing to assist in any matter, whether it be benefits or employee issue. One must have thick skin and put personal life on a back burner to work here.

    Advice to Senior ManagementThe stores are so phenomenal. It is evident that a lot of thought & passion goes into product development. Why wouldn't the same care go into the choice of managers? The person I work for came from a liquidation company. She is not able to pronounce some of our collections and talks about employees to other employees! Customers attach themselves to an Interior Designer who does their job well. We perform a very personal service by creating a comfortable and creative space in the homes we work on. No customer wants to finish one space & find the Designer is no longer with the company when they are ready to go forward with another part of their home. I have been in this industry for 20+ years. Never have I encountered such poor management skills in those I have worked (4) under with Arhaus. I am currently & sadly looking for other opportunities, not because I don't love, love, love the product, but because I cannot withstand the culture of the management. I certainly wish it wasn't the case. I'm sure no one has to tell you, John Reed, all it starts at the top.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Good place to work

    Delivery Driver (Current Employee)
    Walton Hills, OH

    ProsPay is good
    Yearly reviews & pay increase based on performance

    ConsLong days
    Lots of driving
    Promotions unlikely

    Yes, I would recommend this company to a friend

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Arhaus Furniture – Why Work for Us?

​​Natural materials, hand-made artistry We started in 1986 with a passion to provide unique, high quality, well designed home furnishings. Our philosophy was to design our own products, search for the best manufacturer… Full Overview

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