Armstrong World Industries

www.armstrong.com

Armstrong World Industries Reviews

Updated September 30, 2014
Updated September 30, 2014
56 Reviews
2.7
56 Reviews
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Armstrong World Industries President, CEO, and Director Matthew J. (Matt) Espe
Matthew J. (Matt) Espe
17 Ratings

Review Highlights

Pros
  • Great people, smart people at project team and plant floor level (in 3 reviews)

  • The corporate campus is beautiful and provides walking trails and disc golf and an onsite gym (extra fee) to stay healthy (in 3 reviews)


Cons
  • Senior management has no idea what business they are in (in 4 reviews)

  • I worked in a manufacturing plant that was getting pretty worn down (in 4 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Limited Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lancaster, PA
    Former Employee - Anonymous Employee in Lancaster, PA

    I worked at Armstrong World Industries full-time (more than 10 years)

    Pros

    The company benefits are comparable to other companies in the region. They are generally flexible with your work schedule as well if your role allows for it. Obviously a Customer Service role is a bit more demanding because of the necessity to be on the phone for customers. The corporate campus is beautiful and provides walking trails and disc golf and an onsite gym (extra fee) to stay healthy. Safety is at the forefront for their employees and anyone coming onsite -- they do not take chances. CEO, although he has had to make tough decisions, I believe is ethical and reasonable. IT department is a well oiled machine. Shared Services group is very helpful in answering employees' questions.

    Cons

    Although the company has a Women's Initiative Network, top management is filled with a less than diverse executive office suite. There are so many politics at work and that's what makes the company a difficult environment to work in. The HR department could use an overhaul. The company had a mentoring program at one time that was formal in nature, but was discontinued a long time ago. Many talented, knowledgeable people ended up being pigeon-holed into job positions. I have seen longtime employees take more than 20 years to get from an entry level position to a supervisor position. Typically what ends up happening is talented, knowledgeable employees are called by headhunters to leave Armstrong for a better career path. Problematic employees tend to move around the company oddly enough.

    Advice to ManagementAdvice

    Develop your mentoring program and career path for employees. Clean up your HR department.

    Doesn't Recommend
    Approves of CEO
  2. 2 people found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lancaster, PA
    Current Employee - Anonymous Employee in Lancaster, PA

    I have been working at Armstrong World Industries full-time (more than 10 years)

    Pros

    Armstrong has a very nice, securely gated campus. The benefits are good, and the pay is descent.

    Cons

    Armstrong has poor management, who hire poor managers who cannot lead or mentor people. Morale is very low. There is very little appreciation for a job well done. There is no job progression, and job description are inaccurate, if they even exist at all. There are a lot of unwanted office politics.

    Advice to ManagementAdvice

    Managers should have to go through appropriate training to be hired as a manager. Consider bringing back the mentor program. Consider hiring people who can lead and mentor people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Burn out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Sales Manager in New York, NY
    Current Employee - Territory Sales Manager in New York, NY

    I have been working at Armstrong World Industries full-time (more than 5 years)

    Pros

    Ability to put Fortune 500 Company on resume.

    Cons

    Upper management is in glass bubble....

    Advice to ManagementAdvice

    Visit customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Poor leadership with significant turnover in mid-level management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Scientist in Lancaster, PA
    Current Employee - Senior Research Scientist in Lancaster, PA

    I have been working at Armstrong World Industries full-time (more than 3 years)

    Pros

    Nice campus with well thought out design center/showcase called the "Avenue". The working class had gone through a purge or "right sizing" several years ago, so the only people left are highly skilled and great to work with.

    Cons

    Senior management has no idea what business they are in. They say things in trade magazine interviews that prove they have no idea what they are talking about and they embarrass themselves without knowing it.

    Advice to ManagementAdvice

    If quality is number one, why is it not part of the LEAN transformation?

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    A good place to begin a career, but don't expect to stay long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer
    Former Employee - Engineer

    I worked at Armstrong World Industries full-time (more than 3 years)

    Pros

    A good place to cut your teeth on the fundamentals of manufacturing. They've been around for a long time and know their market, their customers and their business. Good opportunity for hands-on engineering.

    Cons

    Very high turnover rate among engineers. The pay isn't great and there is very little (if any) recognition for a job well done. Expectations are high but available resources low. It's very old tech, so don't expect to deal with any new or cutting edge technologies, equipment or processes. Politics play a major role and managers often put personal feelings about an employee ahead of objective job performance. Senior management/leadership is very old-school and set in their ways. New ideas are not welcome. Challenging their norms or asumptions will get you in hot water fast. Tow their line or get booted out quick.

    Advice to ManagementAdvice

    Stop hiring internally for senior management and leadership. Look outside; look further and higher. Be open to new ideas and new paths. Don't rely on the 'Old Boys Club' mentality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Stressful work environment. Lots of lay offs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Armstrong World Industries full-time

    Pros

    good salaries, decent benefits. nice employees. decent offices.

    Cons

    purchased by a private equity firm that is very hands on. Long hours. Lots of reorganization. Lots of people let go. Managers too busy to lead. maybe things will settle down after they rebrand.

    Advice to ManagementAdvice

    Don't brag about being a manager for over 20 years. Be a leader, not a manager and a bwor beater.

    Doesn't Recommend
  8.  

    No longer what it was. Is very political, weak leadership, and outdated thinking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Architect in Lancaster, PA
    Current Employee - IT Architect in Lancaster, PA

    I have been working at Armstrong World Industries full-time (more than 8 years)

    Pros

    Pretty campus, although outdated buildings and infrastructure. Pays very well as long as you don't question management's odd decisions.

    Cons

    Outdated thinking by managers that have limited experience outside of Armstrong. Is very difficult for new people to make a difference. New people introducing modern ideas are not made welcome. IT is mostly outsourced to India and horrible service.

    Advice to ManagementAdvice

    Get new executive level leadership in IT to more quickly modernize management's approach. Would save money faster and would be kinder to the few remaining IT employees so we don't have watch managers learning on the fly current IT practices.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Once great, really lost their way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Liaison Building Products in Lancaster, PA
    Former Employee - Liaison Building Products in Lancaster, PA

    I worked at Armstrong World Industries full-time (more than 5 years)

    Pros

    If you find the right coworkers it can be a great work environment. The recent purchase of the company by TPG has made it even more political than it is so be very selective who you talk to. People see the jobs being scaled back and will use any info to get ahead and put a knife in your back.

    Cons

    Management has a lot to be desired. A lot of the good managers got "phased out" during the buyout. Sales force was "restructured" and it was ugly. They look at you as a commodity not as an employee.

    Advice to ManagementAdvice

    People see what's going on. Don't tell them things are being scaled back to "save money" while giving huge bonuses to top executives. Many recent decisions have destroyed moral.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Compliance by small town people but no real opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Research in Lancaster, PA
    Former Employee - Sales Research in Lancaster, PA

    I worked at Armstrong World Industries full-time (more than 3 years)

    Pros

    Very little commute traffic. Very low expectations on education and intelligence for management. You can basically go to a crappy school and make decent money here. Only in Lancaster would this happen.

    Cons

    The company is headquartered in Lancaster, PA and most people have the small town mentality which has become part of the culture here . Gossip mill where everyone is concerned about each other's personal lives.

    Employees here are happy making $40-50k a year and think they are "lucky" to have that salary. Once I got out of Circle A and moved to a major city to work for a Fortune 500, I saw that a business minded corporation operates. There is no drive for success here.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Downhill Spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Lancaster, PA
    Former Employee - Management in Lancaster, PA

    I worked at Armstrong World Industries full-time (more than 10 years)

    Pros

    Great people, smart people at project team and plant floor level

    Cons

    Management can't seem to do what they are highly paid to do - get it together and make things happen . . . even in a down economy!

    Advice to ManagementAdvice

    Open your eyes. You are loosing market share to third tier players in the market. Stop being so arrogant and listen to the "valued" employees you still have . . . but are loosing fast.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Armstrong World Industries Photos

Armstrong World Industries Corporate Headquarters
The Green Castle

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