Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated July 2, 2015
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
12 Ratings

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • They have good benefits for full-time employees (in 11 reviews)

Cons
  • Refusal to hire reg part time or full time employees (in 15 reviews)

  • Low pay with no chance for advancement (in 11 reviews)

More Pros and Cons

41 Employee Reviews

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  1. Helpful (1)

    Arbys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Activity Foreman in Fort Belvoir, VA
    Current Employee - Food Activity Foreman in Fort Belvoir, VA

    I have been working at Army and Air Force Exchange

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay incentives, a lot of opportunity to advance,

    Cons

    Too many young people that are just so immature even the foremans which makes the workplace unsuccessful.

    Advice to Management

    Hire people who are more mature.


  2. Horrible company to work for!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Worker in Scott AFB, IL
    Former Employee - Warehouse Worker in Scott AFB, IL

    I worked at Army and Air Force Exchange (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None except I made some friends there.

    Cons

    Intermittent status during my time there, very low pay, manager constantly cutting and changing hours, had to deal with two-faced manager, little to no chance for promotion, management doesn't care about their employees, too much drama and favortism, GMs change every 2-3 years, horrible manager, and horrible GMs. I've also seen many employees quit as a result of the bad culture of this company and I've even heard more employees quit after I left that horrible company. What a sigh of relief after I finally resigned!

    Advice to Management

    This company should be shut down!!!


  3. Helpful (1)

    Good for high schoolers, not if you want a career or to make money.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate in Fort Lee, VA
    Current Employee - Store Associate in Fort Lee, VA

    I have been working at Army and Air Force Exchange part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Amazing benefits, almost possible to get fired.

    Cons

    Lots of favoritism and (at least at our store), they are racist to white people.
    Very low pay and yearly raises are very low BC they don't want to give them (1% -3% but 3% is not encouraged)

    Lots of gossip and drama. Management is most unhelpful and the open door policy where they are supposed to listen n not talk to everyone about what yo said doesn't work. Everyone knows what you said before you get back to work.

    Promotion is very hard, they prefer to hire from outside.
    This year everybody was supposed to get a bonus, but they added a bunch of stipulations at the last minute so they can give less, plus its in your paycheck, so taxes take half (literally).

    The customer is very rude (especially the mid ranking and the spouses\children) and often is very lazy, refusing to read a sign or walk ten steps to find something. They will complain about the most dumb thing, because they can, and apparently the customer is always right, then management will use it against you later on. They also feel entitled because their husband is a senior enlisted or an officer, and in all reality, that means nothing. Both my parents were military and my sisters husband forced her to join when he kept making her quit or get fired, as well as my husband was in navy, so I at least a basic understanding on how they should be and act

    Advice to Management

    Stop with the favoritism and rascism, give people an opportunity and stop chasing out the people who actually work, versus run their mouth all day and watch TV.


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  5. Horrible Place To Work!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Service Worker in Scott Air Force Base, IL
    Current Employee - Food Service Worker in Scott Air Force Base, IL

    I have been working at Army and Air Force Exchange full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good starting pay for young people
    Job security after 6 months

    Cons

    Little to no opportunity to advance, very poor management, favoritism, no structure; management makes up own rules! Barely time for breaks, Employee wage theft a MAJOR concern!! No concern for employee well being at all! Cut hours every chance they get!!

    Advice to Management

    Take a business management course cause you guys are absolutely the worst! don't know how you got/managed to keep your jobs! take better care of employees!


  6. Food Service Worker

    • Comp & Benefits
    • Senior Management
    Former Employee - Food Service Worker in Fort Bragg, NC
    Former Employee - Food Service Worker in Fort Bragg, NC

    I worked at Army and Air Force Exchange

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Get good hours, HR staff is great

    Cons

    Too much drama and tons of favoritism

    Advice to Management

    Be more professional and no favoritism


  7. AAFES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Supervisor
    Former Employee - Lead Supervisor

    I worked at Army and Air Force Exchange (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They support the military families.

    Cons

    To many to list at this time.


  8. A lot of fraud, favoritism, verbal abuse, and harassment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Service Worker in Colorado Springs, CO
    Current Employee - Food Service Worker in Colorado Springs, CO

    I have been working at Army and Air Force Exchange part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Works well with hours per week and the hourly wage is higher than minimum wage.

    Cons

    Many managers do not know what they are doing, as well as make favoritism very obvious. The work environment is dangerous, there is sexual harassment, as well as verbal abuse by the managers. The people who perform the harassment are not fired, overstressed at the job, and no benefits for over 3 years of working here.

    Advice to Management

    Fire them all, and change the business plan because the current managers and plan will ruin the company even more.


  9. Helpful (1)

    Don't work on East Bliss!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Bliss, TX
    Former Employee - Anonymous Employee in Fort Bliss, TX

    I worked at Army and Air Force Exchange (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Depending on where you work, it can be one of the most rewarding jobs
    Sometimes management is very supportive, again depending on where you work
    Benefits are pretty steady
    However, the cons outweigh the pros by far

    Cons

    Depending on your interviewer, you may be asked how you feel about working "off the clock" aka unpaid work
    Inconsistent management - working on East Bliss is a completely different experience from working on Main Post.
    Depending on your chain of command, expect to put in a lot of unpaid hours because they'll schedule you impossible hours, coercing you to "come in early and help out" or "stay a little and help out" if you're paid hourly that is completely illegal.
    They'll randomly dump more responsibilities on you, tell you you're getting a "promotion" and it's a "step up" without giving you a raise.

    Advice to Management

    Please be consistent at least throughout a single post.
    Pay your employees for every hour worked
    Don't ask how a prospective employee feels about "working off the clock"


  10. Sr Store Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Store Associate
    Current Employee - Senior Store Associate

    I have been working at Army and Air Force Exchange part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people to work with, communication is great. Get to work with a variety of people especially demanding veterans.

    Cons

    Low pay, overtime and extra hours are not considered for intermittent nor temporary part time. The pay system is broke, not a good career for veterans, you receive a flare rate for working even on weekends where management needs you most. Intermittent and temporary part time work more on weekends to give regular full time and part time some weekends off. If you work at home and garden you will work your butt off, heavy lifting, customers do not give tips, besides the pay is cheap $7-8 An hour, bit minúscula tax ir is aburrido $6 An hour. I Work as a veteran 80 hours and with hard labor, in 2 weeks that is 394$, that is total y crazy. You have to deal with angry customers, and if at Flower and Garden you work harder with heavy lifting. Tio Many lazy employees at the warehouse, and females at cashiers that cry over every little silly thing, expecting males to do dirty work. Not a good environment for veterans to work, no consideration nor benefits, only for those with regular part time or full time and still pay rates can not be compared to outside job market. Wal mart pays better. If you have a degree, beware, you will probably be a cashier or labor, supervisors do not even have a degree and are over you.

    Advice to Management

    More respect for veterans being hired, pay needs to be competitive, and supervisors need to balance work life, it is not always good to have new temporary or intermittent work all weekends without any benefits. Your Human Resource department is composed of nothing more than less educated people, stop being stingy and do a turn around in management. Your human resource personnel that brief employees read out of slides, many do not even rehearse or know what they are talking about. What a mess and sad that they hire temporary and intermittent to include veterans with 20 years experience to give them a job for a HS student, low pay and to cover and clean the mess for others that get paid better. Congress will here about this one!


  11. Helpful (5)

    AAFES is a great place to work if you like to do nothing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Administrative in Dallas, TX
    Current Employee - Linux Administrative in Dallas, TX

    I have been working at Army and Air Force Exchange

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You can't get fired. You won't get laid off.

    Cons

    In the IT world at AAFES If you are the bright kid coming in and wanting to do good be prepared to be walked all over. You will become the go to person for everything. Nevermind the 20+ year IT people in your group that do nothing; management cannot count on them to get the job done so it's all up to you. Major project going on and its not going to get completed by your co-workers? Management will give you the project because they can count on you. This may all seem great, except that management forgets and will remind you that you are a low level employee and these things are expected of you if you want to be promoted. Speaking of promotions, I hope you will be happy with only ever being able to get a 3% bump in pay for each promotion to go along side the already low salary range they have for all employees.

    Advice to Management

    Ill make this simple; 1) learn to fire people. 2) pay a real wage. 3) Stop the cronyism that is involved in getting promotions to level 5 positions. Seriously, why does someone from marketing need to determine who can be promoted in IT or not?



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