Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated April 21, 2015
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1.0
34 Reviews
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
10 Ratings

34 Employee Reviews

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  1. Don't work on East Bliss!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Bliss, TX
    Former Employee - Anonymous Employee in Fort Bliss, TX

    I worked at Army and Air Force Exchange (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Depending on where you work, it can be one of the most rewarding jobs
    Sometimes management is very supportive, again depending on where you work
    Benefits are pretty steady
    However, the cons outweigh the pros by far

    Cons

    Depending on your interviewer, you may be asked how you feel about working "off the clock" aka unpaid work
    Inconsistent management - working on East Bliss is a completely different experience from working on Main Post.
    Depending on your chain of command, expect to put in a lot of unpaid hours because they'll schedule you impossible hours, coercing you to "come in early and help out" or "stay a little and help out" if you're paid hourly that is completely illegal.
    They'll randomly dump more responsibilities on you, tell you you're getting a "promotion" and it's a "step up" without giving you a raise.

    Advice to Management

    Please be consistent at least throughout a single post.
    Pay your employees for every hour worked
    Don't ask how a prospective employee feels about "working off the clock"

  2. Sr Store Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Store Associate
    Current Employee - Senior Store Associate

    I have been working at Army and Air Force Exchange part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people to work with, communication is great. Get to work with a variety of people especially demanding veterans.

    Cons

    Low pay, overtime and extra hours are not considered for intermittent nor temporary part time. The pay system is broke, not a good career for veterans, you receive a flare rate for working even on weekends where management needs you most. Intermittent and temporary part time work more on weekends to give regular full time and part time some weekends off. If you work at home and garden you will work your butt off, heavy lifting, customers do not give tips, besides the pay is cheap $7-8 An hour, bit minúscula tax ir is aburrido $6 An hour. I Work as a veteran 80 hours and with hard labor, in 2 weeks that is 394$, that is total y crazy. You have to deal with angry customers, and if at Flower and Garden you work harder with heavy lifting. Tio Many lazy employees at the warehouse, and females at cashiers that cry over every little silly thing, expecting males to do dirty work. Not a good environment for veterans to work, no consideration nor benefits, only for those with regular part time or full time and still pay rates can not be compared to outside job market. Wal mart pays better. If you have a degree, beware, you will probably be a cashier or labor, supervisors do not even have a degree and are over you.

    Advice to Management

    More respect for veterans being hired, pay needs to be competitive, and supervisors need to balance work life, it is not always good to have new temporary or intermittent work all weekends without any benefits. Your Human Resource department is composed of nothing more than less educated people, stop being stingy and do a turn around in management. Your human resource personnel that brief employees read out of slides, many do not even rehearse or know what they are talking about. What a mess and sad that they hire temporary and intermittent to include veterans with 20 years experience to give them a job for a HS student, low pay and to cover and clean the mess for others that get paid better. Congress will here about this one!

  3. Helpful (2)

    AAFES is a great place to work if you like to do nothing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Administrative in Dallas, TX
    Current Employee - Linux Administrative in Dallas, TX

    I have been working at Army and Air Force Exchange

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You can't get fired. You won't get laid off.

    Cons

    In the IT world at AAFES If you are the bright kid coming in and wanting to do good be prepared to be walked all over. You will become the go to person for everything. Nevermind the 20+ year IT people in your group that do nothing; management cannot count on them to get the job done so it's all up to you. Major project going on and its not going to get completed by your co-workers? Management will give you the project because they can count on you. This may all seem great, except that management forgets and will remind you that you are a low level employee and these things are expected of you if you want to be promoted. Speaking of promotions, I hope you will be happy with only ever being able to get a 3% bump in pay for each promotion to go along side the already low salary range they have for all employees.

    Advice to Management

    Ill make this simple; 1) learn to fire people. 2) pay a real wage. 3) Stop the cronyism that is involved in getting promotions to level 5 positions. Seriously, why does someone from marketing need to determine who can be promoted in IT or not?

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  5. Bad company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Fort Lewis, VA
    Former Employee - Shift Manager in Fort Lewis, VA

    I worked at Army and Air Force Exchange part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only good thing about working here were the customers.

    Cons

    Management made you work your butt off! made you work 60+ hours and never got paid for any overtime what so ever!

    Advice to Management

    Treat your employees with more respect.

  6. Unprofessional, not fair on promotion, you need to know upper level to get the promotion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Campbell, KY
    Former Employee - Anonymous Employee in Fort Campbell, KY

    I worked at Army and Air Force Exchange

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There's no best reason, needed a job.

    Cons

    Working at this company isn't hard.

    Advice to Management

    Be fair. Should look for who is hard worker not the who has the relationship with managers.

  7. Not a very good company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in San Antonio, TX
    Current Employee - Shift Supervisor in San Antonio, TX

    I have been working at Army and Air Force Exchange

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They have good benefits. The pay is pretty decent and above what you would make off base. (food not retail)

    Cons

    Hard work rarely goes recognized... Management tends to be lazy.. A lot of the management staff tend to be uneducated and lack coaching skills. They don't treat the employees under them very well.

    Advice to Management

    Be more considerate of your employees. Lead by example.

  8. Never agin work for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Burger King Crew in Fort Riley, KS
    Former Employee - Burger King Crew in Fort Riley, KS

    I worked at Army and Air Force Exchange part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It is great getting to "serve those who serve" as they serve on military installations. You do get to meet some great and caring managers. With this job you are a federal employee with good pay and benefits.

    Cons

    Most management has no care about employes, or the business. They tend to be harsh and mean to both employes and customers. Little opportunity for advancement. Not always placed in the position or facility you applied for.

    Advice to Management

    Management need to start working by the company core values. Treating employes fair and with dignity. Also they need to care about the company. Better advancement is needed.

  9. FMO Maintenance Foreman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Army and Air Force Exchange full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You for the most part supervisor yourself.

    Cons

    Very low pay and not good benefits compare to your counter parts in the really world. You are asked to go place on short notice and do not receive good pay to react in this manner.

    Advice to Management

    You need to start looking at how you treat your employees. It is no secret that AAFES treats their employees like trash. We all know that AAFES will not go no where because they are the only ones to service Soldiers. I can take my business else where and will do that. Most companies offer a 10% discount which off sets the taxes that you are so proud not to charge soldiers. I bet if the military members really seen how they are getting ripped off they would reduce their shopping on the CONUS side. You might want to wake up before its to late cause you are not going to be the only retail store once Afghanistan and Iraq shuts down for good.

  10. NOT happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Employees are OK to work with

    Cons

    Not employee friendly, and no to happy with the pay structure

    Advice to Management

    N/a

  11. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Army and Air Force Exchange part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I'm having a really difficult time coming up with any "pros" about working here. I get along well with my fellow employees. Also, I have to be grateful for getting hired. It allowed me to stay in place for an additional year. Other than that, I can't think of anything

    Cons

    Focus on the dollar at the expense of the employee. The problem with AAFES is that they don't have to worry much about work/life balance for their employees, because there is always a spouse, retiree, or recently discharged veteran waiting in the wings and willing to accept the terrible pay. In my experience thus far, management only knows one way to increase profits--hire fewer employees. The result is excessive amounts of sick leave taken by current employees, because they are being worked too hard. The second order effect of this is even fewer personnel to cover the shifts which are used to be covered by those on sick leave. The third order effect? More people taking sick leave. In the three months I have been employed here, I have seen seven people take in excess of two weeks of sick leave--consecutively--each. One just returned four weeks ago and is already seeing the doctor again and may end up on extended sick leave within the next month. Now they've decided to only hire temporary employees. This means that every six months we have to train a new group. It also means there is very little continuity. All this and still greater pressure to improve profits. It's outrageous. Supervisors have no time to perform much needed supervisory tasks because they are too busy doing all the jobs which are left incomplete due to a lack of personnel.

    Advice to Management

    Train management on selling/marketing, as opposed to simply cutting costs by way of fewer employees. Demonstrate a greater concern for employee well-being.

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