Army and Air Force Exchange

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  www.shopmyexchange.com

Army and Air Force Exchange Reviews

Updated November 14, 2014
Updated November 14, 2014
218 Reviews
2.8
218 Reviews
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
74 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Very low pay and not good benefits compare to your counter parts in the really world (in 11 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    FMO Maintenance Foreman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Army and Air Force Exchange full-time (less than an year)

    Pros

    You for the most part supervisor yourself.

    Cons

    Very low pay and not good benefits compare to your counter parts in the really world. You are asked to go place on short notice and do not receive good pay to react in this manner.

    Advice to ManagementAdvice

    You need to start looking at how you treat your employees. It is no secret that AAFES treats their employees like trash. We all know that AAFES will not go no where because they are the only ones to service Soldiers. I can take my business else where and will do that. Most companies offer a 10% discount which off sets the taxes that you are so proud not to charge soldiers. I bet if the military members really seen how they are getting ripped off they would reduce their shopping on the CONUS side. You might want to wake up before its to late cause you are not going to be the only retail store once Afghanistan and Iraq shuts down for good.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    NOT happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time (more than 3 years)

    Pros

    Employees are OK to work with

    Cons

    Not employee friendly, and no to happy with the pay structure

    Advice to ManagementAdvice

    N/a

    Doesn't Recommend
  3.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Army and Air Force Exchange part-time (less than an year)

    Pros

    I'm having a really difficult time coming up with any "pros" about working here. I get along well with my fellow employees. Also, I have to be grateful for getting hired. It allowed me to stay in place for an additional year. Other than that, I can't think of anything

    Cons

    Focus on the dollar at the expense of the employee. The problem with AAFES is that they don't have to worry much about work/life balance for their employees, because there is always a spouse, retiree, or recently discharged veteran waiting in the wings and willing to accept the terrible pay. In my experience thus far, management only knows one way to increase profits--hire fewer employees. The result is excessive amounts of sick leave taken by current employees, because they are being worked too hard. The second order effect of this is even fewer personnel to cover the shifts which are used to be covered by those on sick leave. The third order effect? More people taking sick leave. In the three months I have been employed here, I have seen seven people take in excess of two weeks of sick leave--consecutively--each. One just returned four weeks ago and is already seeing the doctor again and may end up on extended sick leave within the next month. Now they've decided to only hire temporary employees. This means that every six months we have to train a new group. It also means there is very little continuity. All this and still greater pressure to improve profits. It's outrageous. Supervisors have no time to perform much needed supervisory tasks because they are too busy doing all the jobs which are left incomplete due to a lack of personnel.

    Advice to ManagementAdvice

    Train management on selling/marketing, as opposed to simply cutting costs by way of fewer employees. Demonstrate a greater concern for employee well-being.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Avoid working at the Ramstein BX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Pros

    At least you're not cleaning out an elephant cage in 120 degree heat.

    Cons

    Long hours, low pay, low morale, no support from management. No work/life balance. Customers are the absolute worst, and let their kids run around out of control. Horrible "AAFES Radio Network" music being played ad nauseum.

    Advice to ManagementAdvice

    Get rid of the overhead music, pay people better wages, reinstate logistical support for retirees and former military personnel. The majority of items are overpriced and overstocked. Quit ripping people off and dare to show us what the profit margin really looks like.

    Negative Outlook
    Disapproves of CEO
  6.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange full-time (less than an year)

    Pros

    Schedule flexibility, friendly co-workers, direct deposit

    Cons

    Upper management would curse at you in front of customers and never respected lower management. Upper management expected you to know how to do stuff without being shown.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Selectively blind management, Reports of employees abuse hidden. Very high turnover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - STORE Associate -CASHIER in Jack Canon Place, NM
    Former Employee - STORE Associate -CASHIER in Jack Canon Place, NM

    I worked at Army and Air Force Exchange as an intern (more than an year)

    Pros

    Non- Company is about profit only, at the expense of it employees.

    Cons

    Very high prices, Poor benefits, Profile to hire only weak minded sycophants.
    No "real" retirement.

    Advice to ManagementAdvice

    None - DoD has been fed up with the complaints.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    pay is low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Fort Benning, GA
    Current Employee - Sales Associate in Fort Benning, GA

    I have been working at Army and Air Force Exchange as an intern (less than an year)

    Pros

    will not fire you. can call out alot. Dont have to work hard.

    Cons

    some stores let you come in late. Some stores let you text if not coming in.

    Advice to ManagementAdvice

    treat employees better. managers children automaticly get promoted. no manager follows company policy. Dont schedule visits to store. because you never see problems.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    unfair scheduling practice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Associate in Fort Hood, TX
    Current Employee - Senior Sales Associate in Fort Hood, TX

    I have been working at Army and Air Force Exchange part-time (more than 3 years)

    Pros

    meeting different cultured customers and the soldiers

    Cons

    whats good for one employee should be good for all employees. example of schedule 1 cant work nights at all and get to work days constantly. If someone else needs to work day shift for a short time period you get harrased and told you are to be avail for all shifts. Management needs to quit showing favortism,

    Advice to ManagementAdvice

    Start showing respect where the respect belongs not to your ICA's, SAM's or yourselves. Your parttime and temp employees are the ones doing the job to make your stores look perfect no one else.

    Doesn't Recommend
    Negative Outlook
  10.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Randolph AFB, TX
    Current Employee - Sales Associate in Randolph AFB, TX

    I have been working at Army and Air Force Exchange part-time (more than an year)

    Pros

    They will give you a lot of hours

    Cons

    Management, not flexible hours, won't let you use sick or vacation leave, mess up payroll, other coworkers in different departments don't do their job so they made my department do it.

    Advice to ManagementAdvice

    Retire

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Randolph Air Force Base, TX
    Current Employee - Sales Associate in Randolph Air Force Base, TX

    I have been working at Army and Air Force Exchange part-time (more than an year)

    Pros

    Some of the people are really nice and its good for military spouses or someone who is retired and has no other obligation.

    Cons

    Manager. There are a few shift managers that will work well with the associates, but some managers, especially the Facility managers, are terrible. Insulting, rude, ignorant, don't work with schedules or around school, invade privacy, demand information about employees they don't need to know.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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