Army and Air Force Exchange

  www.shopmyexchange.com
  www.shopmyexchange.com

Army and Air Force Exchange Reviews

Updated October 19, 2014
Updated October 19, 2014
215 Reviews
2.9
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
72 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Pay isn't the greatest & VERY hard to get full-time hours (in 10 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Army and Airforce exchange in a rap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Fort Lee, VA
    Former Employee - Crew Member in Fort Lee, VA

    I worked at Army and Air Force Exchange part-time (more than 3 years)

    Pros

    Decent Pay, Quick Hiring, Benefits

    Cons

    Horrible Management, Low Ceiling, Raises

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    It starting to become like a high school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Pros

    They have good benefits for full-time employees.

    Cons

    Management does not support employees .

    Advice to ManagementAdvice

    Listen to your employees, they are the ones who handle customers and merchandise everyday.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Easy to learn your job and mentally leave work when you walk out the door each day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Selection Associate in Waco, TX
    Current Employee - Order Selection Associate in Waco, TX

    I have been working at Army and Air Force Exchange full-time (more than an year)

    Pros

    Most of the people are friendly. I really like having scheduled ( 15 min.) breaks every two hours and lunch at the same time. It's like clockwork on a bell schedule.

    Cons

    The hot temperatures in the warehouse during the hot months in central Texas. There's air conditioning, but the warehouse is so big it is hard to cool it. Plus, there are 3 floors in order selection. The salary isn't enough for single parents to live on without having to have a second job.

    Advice to ManagementAdvice

    Open the opportunity for regular associates to apply for positions as foreman, managers, front office workers and upper management. Whoever orders the boxes for repacks needs to order the large and jumbo boxes or better yet go back to ordering the boxes that folded. They are more efficient and don't require the use of as much tape. Please have the bases return boxes that are good to reuse.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It was full of learning curves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laborer in Tacoma, WA
    Former Employee - Laborer in Tacoma, WA

    I worked at Army and Air Force Exchange part-time (more than 5 years)

    Pros

    Global access and Multi-cultural exposure. Good coaching and mentoring experiences.

    Cons

    Low pay vs expectancy of output and workload.

    Advice to ManagementAdvice

    Keep in mind where you came from.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Hurry up and wait!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange full-time (more than 5 years)

    Pros

    The mission of the company, work-life balance and flexible schedule.

    Cons

    Compensation is low. No cost of living raises. You have to be in the "know" or "click" to get promoted or if you screw up bad enough you get promoted however if you work hard, have integrity, character, professionalism and fair don't look to be promoted. The managers that get promoted do not have any people skills, don't know how to communicate with their direct reports and performance reviews and readiness ratings are a joke. And management likes to sugar coat everything and don't provide a realistic picture...will report all good but hardly report the bad or if a project is slipping...if they do report the bad they put a spin on it to make it look good. By doing so a false reality is presented and you can't improve because you keep covering up one false reality after another false reality.

    Advice to ManagementAdvice

    To the CEO, please take some time to meet with the people that actually do the work everyday, without management, and you will get a true reality of what is really going on instead of the false positive. We know you are a very busy executive however changes would be made faster if you get the brutal, candid and honest truth from the associates.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Will never work for them again!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier & Food Service Worker in San Antonio, TX
    Former Employee - Cashier & Food Service Worker in San Antonio, TX

    I worked at Army and Air Force Exchange part-time (more than an year)

    Pros

    Met some great people who were willing to help you out when you needed the help or not.
    Great first/starter job for high school students.

    Cons

    Difficult to do your job when the policies change just about every day or so.
    Starting hourly pay is not good for employees with a family.
    Select customers think the employees are beneath them.

    Advice to ManagementAdvice

    Don't expect the employees to make this company their life!

    Doesn't Recommend
  8.  

    Just getting by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Pros

    Supportive Supervisor and good people to work with.

    Cons

    AAFES is an out of touch organization.

    Recommends
    Disapproves of CEO
  9. 1 person found this helpful  

    Successful despite themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Professional in Dallas, TX
    Former Employee - IT Professional in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than 8 years)

    Pros

    Decent benefits and job security

    Cons

    Training only offered to associates unqualified for their jobs or with the time to attend them. Tuition reimbursement is only offered to very few with many loop holes, does not include books and is capped at 20 thousand - it is run more like scholarship program. Work life balance is not a privilege extended to most. The pay scales will allow for them to pay unknowing new hires and long time employees anywhere from 10 to 20 grand less (a year) than lateral associates with no more responsibility, training, or experience. The performance based raises are subject to the rating of a top heavy, unqualified middle management. People are constantly promoted because 'they've been passed up many times before', not at all because they'd qualify for those jobs hiring off the street.

    Advice to ManagementAdvice

    Treat people fair and learn something about the job area you are managing. Take accountability for your weaknesses and grow from them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Good experience within the job, bad experience with upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Columbia, SC
    Former Employee - General Manager in Columbia, SC

    I worked at Army and Air Force Exchange full-time

    Pros

    They paid well and gave good raises. They were very good about alerts via e-mail. You could be mobile because there were so many places to work. All the right protocols in place for a great working environment.

    Cons

    Upper management seemed more interested with good stats than people whether personnel or customers. Definitely a who you know that likes you environment. Ability to have a great organization but too much old boy club and not enough good work equals good opportunity. If you play the game you get recognized. If you are not political but do your job you may be in danger.

    Advice to ManagementAdvice

    Read my cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    AAFES is a cost-driven company, which means less than stellar experiences to employees and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Fort Leonard Wood, MO
    Current Employee - Barista in Fort Leonard Wood, MO

    I have been working at Army and Air Force Exchange part-time (less than an year)

    Pros

    Being a military spouse and working for AAFES, it's nice to know that I could always transfer when my spouse gets orders.

    Cons

    You don't get a sense that AAFES cares about it's employees, which is ironic since they boast about serving the best customers in the world, and the majority of their employees are military spouses.

    Advice to ManagementAdvice

    Almost all retailers give their employees some kind of discount and it is disheartening to work for a company that does not give one. In my day-to-day work, the message I receive is that we need to save money and pass it on to the customers and MWR, even at the expense of employee happiness. We have a very high turnover because of bad leadership (I wouldn't even call it leadership, I would call it management). I have absolutely no sense that the company cares about me, as an employee, or that they want me to be happy and successful.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Army and Air Force Exchange Photos

Work at Army and Air Force Exchange? Share Your Experiences

Army and Air Force Exchange

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.