Army and Air Force Exchange Reviews

Updated August 11, 2015
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
22 Ratings

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • They have good benefits for full-time employees (in 11 reviews)

Cons
  • Refusal to hire reg part time or full time employees (in 15 reviews)

  • Low pay with no chance for advancement (in 11 reviews)

More Pros and Cons

63 Employee Reviews

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  1. LMS

    Current Employee - LMS in Offutt AFB, NE
    Current Employee - LMS in Offutt AFB, NE
    Recommends
    Positive Outlook

    I have been working at Army and Air Force Exchange full-time (More than 3 years)

    Pros

    Benefits, compensation, managmeent, decision making

    Cons

    Programs, External Vendors, Support System


  2. Great customers, Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Graphic Designer in Dallas, TX
    Current Employee - Senior Graphic Designer in Dallas, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at Army and Air Force Exchange full-time (More than 5 years)

    Pros

    Good work/life balance, Excellent Benefits

    Cons

    Micromanagement style, Complacent Workforce, Poor Leadership


  3. Helpful (1)

    Wouldn't recommended Aafes to anyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Army and Air Force Exchange part-time

    Pros

    You can relocate to another state

    Cons

    Managers needs training before taking on a management position! Managers need to be held accountable for their actions!

    Advice to Management

    Respect all of your associates. Understand that we also have bad days. Take the time to listen to your associates. Hold people accountable for their wrong doings. Give credit when credit is due. Talk to your associates not at them. Everything is always about YOU, YOU, YOU. If we say something then you retaliate by cutting our hours or having us close all the time. GM's need to spend time with the associates. When the GM comes to the store they never stop to talk to the associates. The associates are the ones on there hands and knees cleans while the managers are in the office finding more stuff for you to do. GM's need to set up a schedule when associates can come to you and talk, without managemet. Shame on you GM'S


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Can't live off the pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Store Associate Intermittent in Fort Worth, TX
    Current Employee - Senior Store Associate Intermittent in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Army and Air Force Exchange part-time (Less than a year)

    Pros

    Works around school Has good middle management Nice coworkers High job security. Few people ever get fired Works for a good cause

    Cons

    No ac Lack of part time/ full time positions High turnover Lower pay then Walmart Low raises. Raises are usually 2-3% for people making under $9 dollars an hour Only get benefits if your part time or full time

    Advice to Management

    Give all workers benefits that have been there for 6 months or keep losing workers


  6. AAFES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Prevention Associate
    Former Employee - Loss Prevention Associate

    I worked at Army and Air Force Exchange full-time (More than 3 years)

    Pros

    benefits, hours, they are mostly flexable

    Cons

    They do what they want no matter what the consequences or who it may hurt. Makes up rules and regulations as they go.


  7. Helpful (1)

    Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefit. Follows Federal holiday day off.

    Cons

    Lack of advancement opportunity, unless you know someone higher ranking at the work, it is difficult to get promotion at work. Old fashion managing style - micromanaging, does not accept change.


  8. Helpful (3)

    Anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Colorado Springs, CO
    Former Employee - Anonymous in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Army and Air Force Exchange part-time (More than 5 years)

    Pros

    Sick leave: when allowed to take it. You call in sick but management questions if you really are sick. You literally have to come to work sick, prove your sick and then maybe and a big maybe do they believe you are sick. Keep in mind I was hardly ever sick and because of the nature of the business I always showed up sick unless I was in the hospital. Vacation leave: O.K. but the "needs of the business" always came first. It is retail but who wants to take a vacation in the fall or winter.

    Cons

    Poor upper management. Headquarters is a joke. Cut, Cut, Cut at the bottom, the real soul of the business, all the while new jobs created at HQ and ridiculous incessant store visits, wasting money. If a store manager was a butt kisser then she/he could have liberties to run the store the way they saw fit. Verbal abuse, talking about staff and department managers as if they did not care. Saying they were worthless and why did they have to put up with them. Having other store associates spy on others and then report back to the manager in private so the manager could do and have the information necessary to use their title with abuse. Purposefully keeping good employees at a part-time pay grade for years and squashing their advancements to full-time just to keep them where they were for their own use. Lies to staff. Uses employees ideas as their own to get accolades from upper echelon. Poor and I mean poor, ridiculous awards and yearly bonuses. If you are a regular part time or full time employee most years you got $200. If you divide that into 12 months it amounts to a horrible $16 and some odd change a month bonus! Really. This year the employees got a $400 bonus but in all years it is taxed ridiculous so it amounts to a measly $10 a month. HAH! Managers get a bonus/% of their last review. So if you have a kiss butt of a manager then he/she get a higher bonus. The head of AAFES is a joke. Tom Shull was brought in from the outside world to clean house, make changes and make AAFES profitable again. He created positions at the top, Mandated hours cut at the lower level and he makes a huge salary. He has no experience in the AAFES field and a lot of upper people in charge left due to his stupid changes. AAFES profited millions more than last year and still the pay sucks. They thought by giving the employees a big bonus(joke) it would help. The reason they were profitable this year is because of the store level associate working so hard their family life suffers and do a fulltime job on a part time salary If you have not been there in a fulltime status for 30 years or more retirement is non-existent. And even at a fulltime status for required amount your retirement at a store associate level is pathetic. Just ask any recently retired store associate. Travesty. At a part time status you can only get a max of $20,000 in life insurance and at fulltime status it depends on longevity and health. And the amounts are nothing to call home about either

    Advice to Management

    Stop sending stupid people to stores for visits. Waste of money and time. Ruins the moral of the store and it is a dog and pony show. Cut the uppers salary. Send the HQ people who sit at a desk and dictate the store levels outcome to a store at least 1 week every year to really see how the real true associate is and how hard they work. Really HQ stop with the POG(Plan-o-Gram) changes. Its just a bunch of people doing a job to keep their job. It ruins the store and is not productive at the store level. Reduce prices a little more. Hire better quality employees by upping the salaries. Invest more time and energy into looking deep into the Loss Prevention Management. Ridiculous choices. People in charge who have a power problem and make up stories and ruin peoples lives. Check into the Colorado Springs Loss Prevention. They are horrible and are running rouge.


  9. food

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Court Manager in Fort Meade, MD
    Former Employee - Food Court Manager in Fort Meade, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent pay and good benefits

    Cons

    Dont care about employees only making a dollar

    Advice to Management

    Take care of employees


  10. Helpful (2)

    The jury is out on AAFES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Army and Air Force Exchange (More than 5 years)

    Pros

    Great benefits. Great retirement. Good job security

    Cons

    Have been in a hiring freeze for three years. The corporate objective to "reward the top performers" has quietly fallen off the radar. No real bonus program. Only "awards." HR is abysmal. Everyone hides behind "policy." You can be a stellar performer and get nothing to show for it in your paycheck. The company becomes less and less relevant to its customers by the day. No real strategy in place. Senior management is so bogged down in the weeds of daily details they forget to lead.

    Advice to Management

    When everything is a priority, nothing is a priority. Set a real strategy and let the managers actually manage.


  11. Helpful (1)

    Behind the times

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Army and Air Force Exchange (More than 10 years)

    Pros

    Stable company, because it is a federal agency. Good benefits.

    Cons

    Very behind the times. Poor organizational culture. Low pay.



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