Army and Air Force Exchange

  www.shopmyexchange.com
  www.shopmyexchange.com

Army and Air Force Exchange Reviews

Updated November 21, 2014
Updated November 21, 2014
218 Reviews
2.8
218 Reviews
Rating Trends

Recommend to a friend
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
74 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Very low pay and not good benefits compare to your counter parts in the really world (in 11 reviews)

More Highlights

66 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    wasn't bad while it lasted but glad to be gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Eielson AFB, AK
    Former Employee - Sales Associate in Eielson AFB, AK

    I worked at Army and Air Force Exchange part-time (more than an year)

    Pros

    the military environment would be the best aspect of the job

    Cons

    upper management loves making their associates do tasks that aren't their responsibility

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Overall: The company is great! It looks out for itself, not it's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Annex Store Supervisor
    Former Employee - Annex Store Supervisor

    I worked at Army and Air Force Exchange full-time (more than 3 years)

    Pros

    Long-term benefits for management employees are great! However, short-term pay and benefits I'm positive the Exchange could do better.

    Cons

    On the flip side, when it comes to the short-term pay and benefits the Exchange could do MUCH better!

    Advice to ManagementAdvice

    I was employed at one location for 2.5 years and worked 1.5 of those years without a lunch break. After notifying many different routes my HRM finally got involved. She was rude, never heard me out, I was told my GM told her he was reliving me for my breaks It became his word over mine. I told her we had video footage to show her I was by myself but all she said was we're only paying you for when you first started inquiring. We're not going back any further and we aren't paying you for anything after (even after I had proof I was working still without my breaks) I believe HR should be retrained with how to talk to employees, I believe there is a right way and a wrong way of handling issues. I wish AAFES made it a little more clear who to turn to when it's the higher ups (who we are directed to turn to) aren't handling issues appropriately. From that moment on, things were never the same. I do everything I can to avoid my HR because I am certain the conversation will end with me feeling worse than when I brought my issue(s) to her awareness.

    Also, when it comes to the smaller, remote facilities, it would be great if management realizes how much we put into these smaller facilities. We may not be able to meet numbers due to location, due to soldiers being deployed, but it would be nice to be recognized for the workload we do take on. Larger facilities are able to share their responsibilities but when you have remote locations with one or two employees and they are doing everything from dealing with vendors & customers to stocking and warehouse upkeep, janitorial tasks, and keeping up with all the EOPs and required documents and forms that are usually n/a to our facilities, we hardly get the recognition we deserve.

    Recommends
    No opinion of CEO
  3.  

    SR STORE ASSOCIATE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Store Associate in El Paso, TX
    Current Employee - Senior Store Associate in El Paso, TX

    I have been working at Army and Air Force Exchange part-time (more than an year)

    Pros

    Meeting and assisting soldiers and families.

    Cons

    Salary not so great. Advancement and promotion is a plus.

    Recommends
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  5.  

    It was good just time to move on to better opportunity.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time (more than an year)

    Pros

    good benefits stability if you stay with company.

    Cons

    not enough working hours won't work around your schedule

  6. 2 people found this helpful  

    Too many Associates still get promotions depending on who they know not always what they know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Accounting Associate
    Former Employee - Senior Accounting Associate

    I worked at Army and Air Force Exchange part-time (more than 10 years)

    Pros

    benefits are fine and are improving somewhat, everything takes time.
    Personal Growth rather minimum, do a set routine day in and out.
    Promotions may still depend on who is who and what rear end needs comforting
    **ALL DEPENDS ON WHAT SIDE ON THE COIN YOU LIKE BETTER**

    Cons

    Trying not to fill into a "robotic" rut, a monotone type of routine
    Compensation is better than some places worse than DECA or a Postal job.....with equal responsibilities.
    Leadership all depends on the age group and how flexible the are

    Advice to ManagementAdvice

    Invest in your long term associates, work with them on them being able to improve themselves and acquire more knowledge of other aspects of the facilities....these people are worth the time, they have already proved their dedication to the Exchange! Honest motivation and feedback on a open communication level either weekly or monthly

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Furniture Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Fort Wainwright, AK
    Current Employee - Supervisor in Fort Wainwright, AK

    I have been working at Army and Air Force Exchange full-time (more than an year)

    Pros

    Benefits for Full Time employees

    Cons

    Management, large workload versus low pay.

    Advice to ManagementAdvice

    consider a manager who works instead of never being at the facility.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    AAFEES Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate in Fort Irwin, CA
    Former Employee - Warehouse Associate in Fort Irwin, CA

    I worked at Army and Air Force Exchange part-time (less than an year)

    Pros

    Consistent Schedule and heavy Military support system.

    Cons

    It was extremely repetitive and the workload as well as blame were funneled to the warehouse laborers.

    Advice to ManagementAdvice

    discuss switching up roles of workers, allow personal methods of functioning n a warehouse environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Senior Store Associate (Furniture Store)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Associate in Fort Wainwright, AK
    Former Employee - Senior Sales Associate in Fort Wainwright, AK

    I worked at Army and Air Force Exchange part-time (more than 3 years)

    Pros

    Worked there for 3 years while we were stationed there, the store manager was amazing, the store is small and easy to run, getting days off was fairly easy and the pay was great!

    Cons

    The company itself has too many unrealistic goals for employees but its like that at every AAFES facility. However we were a small store and not connected to the main store (px) so business sometimes was really slow. Around holidays was the busiest and doing inventory at the end of each year sucked!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Assistant in Dallas, TX
    Former Employee - Merchandising Assistant in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than 10 years)

    Pros

    Worked there for 14 years

    Cons

    I was caught up in the company downsizing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Fort Polk, LA
    Current Employee - Store Manager in Fort Polk, LA

    I have been working at Army and Air Force Exchange full-time (more than 10 years)

    Pros

    Good job stability with good and secure benefits. Enjoying taking care of soldiers who sacrifices their life for our country.

    Cons

    Lifestyle. No life stability. Does not consider status of employees and their family to ensure their life are comfortable, with decent school Sistem for their children.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO

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