Arthur J. Gallagher & Co.

  www.ajg.com
  www.ajg.com

Arthur J. Gallagher & Co. Reviews

Updated November 19, 2014
Updated November 19, 2014
205 Reviews
2.8
205 Reviews
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Arthur J. Gallagher & Co. Chairman, President, and CEO J. Patrick Gallagher Jr.
J. Patrick Gallagher Jr.
84 Ratings

Review Highlights

Pros
  • Some areas offer remote work from home opportunities (in 6 reviews)

  • Good Environment, Best Work Life Balance (in 6 reviews)


Cons
  • Some areas of the company do not have a good work/life balance (in 8 reviews)

  • No personal growth, very low pay increases unless your one of the chosen few (the pets they are called there) (in 5 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Do NOT accept temp-to-hire opportunities with Gallagher!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Payable Specialist in Itasca, IL
    Former Employee - Accounts Payable Specialist in Itasca, IL

    I worked at Arthur J. Gallagher & Co. full-time (less than an year)

    Pros

    Friendly employees, and beautiful building. The company itself seems like it's going places, and knows its way around the insurance industry.

    Cons

    We (myself and a group of 5 other people) were hired through Accountemps to join their accounts payable team. It was explained to us that we were to be temporary employees during the training process, and then were supposed to be hired on as full employees of AJG following completion of training. The training process is very hands-off as far as the managers' perspective is. We were given a few seminars on the basics of the accounting software, then handed obscure assignments to do during the day based on what we were shown earlier. The individual training us, Yolanda Thomas, pretty well refused to answer questions regarding how to do certain things within the system. The other AP department managers seemed equally disengaged from helping us trainees learn how things were done properly. I managed to get my assignments done on time, somehow... It really just seemed like they didn't care whether we actually learned anything, or how we were progressing. Fast forward 2 weeks since my group started training, my accountemps recruiter calls me up to tell me that we'd all been terminated. Not a single word of feedback or warning from the AP department managers at Gallagher, they just emailed accountemps to say they were aborting the class out of nowhere. Apparently this is a running theme with Gallagher's accounts payable department, they will take on a whole bunch of temps to train, and then fire most (if not all) the trainees out of nowhere in one fell swoop with ZERO warning or feedback throughout the process. It was wonderful waking up at 7:30AM only to get a call from accountemps saying there was no need for me to report to work, it's pretty cowardly and unethical in my own opinion, but Gallagher obviously has their own way of doing things.

    Advice to ManagementAdvice

    Don't keep bringing on people if you don't have the capacity to train them. Don't appoint managers who are extremely busy with other stuff as the lead trainer, use someone who can actually watch over the trainees and answer their questions. Bringing on 7 people only to keep a couple of them (or even sometimes none of them) is entirely unethical and wastes everyone's time and money, especially when NO feedback is ever given to the students on how they're doing throughout the training process.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Arthur J. Gallagher & Co. Risk Management Services (BSD)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Itasca, IL
    Current Employee - Senior Account Manager in Itasca, IL

    I have been working at Arthur J. Gallagher & Co. full-time (more than 8 years)

    Pros

    Depending on which office you work in and who you are working with team building plays a large part of the job. You will meet great people in this company.

    The service systems are setup great if you're capable of teaching yourself how to use them (EPIC, CSR24, CSP etc.) Depending on your office failure to invest in a decent computer and internet connection will be the largest problem.

    Benefits are decent. 401K (Matching is annual). If you smoke you will be charged $600/yr more on your insurance.

    Cons

    Let me preface this by pointing out that the majority of the company is old (meaning early 50's and above).

    CSO Leadership failed. People who were put in charge are all great but they promoted the wrong people. The people in charge of making sure you know how to use the various service systems are unsure of themselves and frequently give inaccurate information. They are reading for a script that they have not even memorized. --- Company needs to seriously hire younger people from within to fill these rolls.

    You have to accept that even though this is a publicly traded company there is no chance for meaningful promotion and or a pay raise. They use a "performance driven pay" system, offices are slotted pay raises by exceeding their "goals" by 20 / 30 and 35% each represent 2% raise 4% raise and 7% raise. Also year over year growth is expected to be approximately 12% so failure to get 32% growth will result in no pay increase. You also need to pass audit with a 91% or higher or you are disqualified from getting a pay raise. Pay attention to that last part because they will attempt to make your work load so heavy (with useless Professional Standards tasks) that one could not possibly accomplish this. -- It is a running joke that unless you're a Gallagher you have no chance to get promoted. The vast majority of office managers are cousins.

    Producers -- get 30% commission for new business and 18% for renewal. - Almost everyone is from the Baby Boomer generation. I attend company sales meetings frequently and of the 100's that show up you may see 3 or 4 under the age of 35. The industry is like a massive frat house if you're one of the cool kids (baby boomers) great! If you're young the older people will attempt to steal as much of your business as they can while making you do all of the work. -- This is something I have heard repeated with alarming frequency.

    They will tell you about the Gallagher Way, great set of ideas but no longer truly the companies identify. Any office that has less than 100 people I would suggest avoiding.

    Advice to ManagementAdvice

    Almost all of your senior account managers are delegating their work loads to assistant account managers (who make about 40k/yr) which is why they all leave.

    I have now worked in three offices and under 5 presidents over 10 years. Two of them have been some of the most motivating awesome people I have ever come across. The other three have been awful, two of which only last a few months and the most recent of which has no respect for his employees and or their careers. Several people have address this persons inability to perform their job with Human Resources and nothing has ever been resolved. Anyone that has 20 people quit on them while not being able to maintain more than 1 or 2 people through organic growth isn't fit to be an office president.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Lack of Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative
    Former Employee - Account Representative

    I worked at Arthur J. Gallagher & Co. full-time (more than an year)

    Pros

    Flexibility in the work hours

    Cons

    The management have their priorities all wrong, the office itself has too many politics going on and forget about your information being confidential or issues secretive. People love to gossip and before you know it, your problems are the main talk of the office.

    Advice to ManagementAdvice

    Someone needs to step up and take charge. Punish people who deserves it instead of making excuses for their mistakes. Upper management needs to support one another instead of fighting each other. All the good employees gets piled up with work while others get away doing absolutely nothing!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Horrible, the worst place I have ever worked. Very cliquish, unfair management that airs your personal information.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Arthur J. Gallagher & Co. full-time

    Pros

    More work then you can imagine which will keep you busy and make your day pass by fast.

    Cons

    No personal growth, very low pay increases unless your one of the chosen few (the pets they are called there)

    Advice to ManagementAdvice

    Look to hire Professional Management that know the law on how employees are to be treated (that is all ee's not the pets). Pay raises not so low you couldn't buy a cup of coffee with it. STOP sleeping with the help.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Not a Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arthur J. Gallagher & Co. full-time

    Pros

    Decent benefits, coworkers are great

    Cons

    Management is horrible. Training is horrible. I have never been to a company where over half of the staff (including the manager) is looking to get out. This company is a revolving door. There is a reason why the same positions are open year after year.

    Advice to ManagementAdvice

    Upper management should pay attention to the high turnover in the accounting/finance department and make some changes to their middle management. The reputation as an employer is very bad, and spreading like wildfire.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    .Good Company Gone Very Bad! Gallagher Bassett.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Arthur J. Gallagher & Co. full-time (more than 10 years)

    Pros

    In the years past there were many pros to working for this company with many long time employees.
    If you are in your twenties and want to work for "below standard industrial " wages while learning the workers' compensation business then this is what you are looking for. Learn as fast as you can and
    move up.

    Cons

    Unattainable expectations and caseload is not manageable.
    Middle management are completely useless because they are so stressed and overworked from micro-managing, they have lost all touch with their teams.
    The New Gallager Way is: Quantity over Quality !

    Advice to ManagementAdvice

    Clients should not be sold a service that cannot be delivered.

    I dare any member of upper management, Sr. vice-president, Asst Vice-presidents, Account managers down to office managers to do my job as a CSR for one month and see if you can do my job and not make a few mistakes. I would love to see your reaction when your lively hood is threatened because even you can't deliver what you demand of your employees, maybe then you will realize that the problem isn't because of the worker bees but is directly related to your "new compliance program" , because it is more important to be compliant than to actually take care of our customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Very Collaborative Firm, Too Many Acquisitions, Too Many Amateur Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Marlton, NJ
    Former Employee - Account Executive in Marlton, NJ

    I worked at Arthur J. Gallagher & Co. full-time (more than 3 years)

    Pros

    Smart people abound in this company. Everyone is trying to find someone to solve their problem. You have 2 ways to get fed, be related to the Gallagher Clan in some way, or be part of a practice group. Happy I left this place behind.

    Cons

    Acquisitions, acquisitions, acquisitions...dilutes the flavor of the company. I started working at Gallagher, but ended up working for another firm (because of an acquisition) that I would NEVER have worked for. Gallagher does not care about employees because they are always saying they made a ton of money, but they never have money for raises. Cheap, go figure. Firm promotes 'Most Ethical Company' Status, but that is a cover for all the shady politicking that goes on at this firm. Local management are wimps. Regional management stays behind the curtain and plays chess master with employees. Plays fast and loose for a public company. Benefits are sub-par for a firm of this size. Cheap, cheap cheap company....yet they make soooo much money. They talk culture, but its snow. Wall Street first....employees last.

    Advice to ManagementAdvice

    Upper management is making too much money to take advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    High stress, Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arthur J. Gallagher & Co.

    Pros

    There isn't a single pro I can think of here except maybe the experience I gained to find a new job.

    Cons

    Management plays favorites, there are cliques not teams, the pay sucks the work atmosphere is crap. Training is horrid and even if you are told "don't be afraid to ask questions" you may as well just not bother asking as after you are told once what to do you ought to know by now exactly what to do.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Worst job of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Oklahoma City, OK
    Former Employee - Claims Adjuster in Oklahoma City, OK

    I worked at Arthur J. Gallagher & Co. full-time (less than an year)

    Pros

    There were no pros to this job. I had worked as a Claims Adjuster for a few years before coming to this company. I didn't last long here.

    Cons

    I felt unwelcome as soon as I started. All of my co-workers outside of 1 were rude, not helpful in any way and acted as though they wished I wasn't there. I later found out it was because they were all aware that I was being paid more than they were before I started. Pretty sure that is something that shouldn't be disclosed to other employees.

    Favoritism ran wild at the OKC office. There was another individual who was promoted to adjuster at the same time they hired me for the same job. On a daily basis I was given 5-7 times the workload of this person as they were buddy buddy with the department manager. This person was incompetent and never should have been promoted in the first place. Constantly asked me questions and I basically ended up doing their work on top of mine. They had gotten in trouble with the law, couldn't show up on time etc. etc. but none of that mattered.

    I took two part-time jobs that I was WAY over qualified for just to get out of there. I have warned multiple people about working at this place.

    Advice to ManagementAdvice

    Look into how your OKC office is being run. The management was terrible and mostly non-existent. Hopefully in the time since I left, some of that has changed.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Chaos in the workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Representative in Quincy, MA
    Former Employee - Client Representative in Quincy, MA

    I worked at Arthur J. Gallagher & Co. full-time (more than 3 years)

    Pros

    a few good people, free coffee, good location, job security because lots of people quit

    Cons

    Management is a circus, overworked/underpaid revolving door Client Service Dept, no communication, cog in the wheel, no respect, no accolades, no incentive/motivation to work harder, no recognition for a job well done, no growth opportunities

    Advice to ManagementAdvice

    Pay attention or more employees will walk out the door, show some competence, interact with your employees better, show respect, get to know people, HELP out in times of need, be a leader not a manager, a better training model for new employees... The sweatshop review said it all.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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