Arthur J. Gallagher & Co. Reviews

Updated March 13, 2015
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Arthur J. Gallagher & Co. Chairman, President, and CEO J. Patrick Gallagher Jr.
J. Patrick Gallagher Jr.
99 Ratings

40 Employee Reviews

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  1. HORRIFIC, THEY PAY GOOD, but work you like a slave. They own you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arthur J. Gallagher & Co.

    Pros

    You work with a lot of good people.

    Cons

    GBS OVERPROMISES, AND GROSSLY UNDERDELIVERS, depending on revenue & broker which expects you neglect other accounts they made the same promise TO.

    Advice to ManagementAdvice

    It's not all about acquiring new business. It's just as important to keep existing business.

    Doesn't Recommend
    Negative Outlook
  2. Don't plan to stay long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative in Rolling Meadows, IL
    Current Employee - Claim Representative in Rolling Meadows, IL

    I have been working at Arthur J. Gallagher & Co. full-time (more than a year)

    Pros

    The co-workers are wonderful people; very supportive and helpful

    Cons

    The company will do whatever it takes to keep accounts. There are daily changes in claim instructions and handling.
    There is high turn over of employees; the pay is low; there is little opportunity for advancement. Management will not back you up. The training is non existent after they show you how the computer system works.

    Advice to ManagementAdvice

    Stand behind your employees; give the account push back if their requests are unreasonable. Be proactive instead of delegating everything. Do something more than sit in your office and have personal conversations with your favorite employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful

    Do NOT accept temp-to-hire opportunities with Gallagher!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Payable Specialist in Itasca, IL
    Former Employee - Accounts Payable Specialist in Itasca, IL

    I worked at Arthur J. Gallagher & Co. full-time (less than a year)

    Pros

    Friendly employees, and beautiful building. The company itself seems like it's going places, and knows its way around the insurance industry.

    Cons

    We (myself and a group of 5 other people) were hired through Accountemps to join their accounts payable team. It was explained to us that we were to be temporary employees during the training process, and then were supposed to be hired on as full employees of AJG following completion of training. The training process is very hands-off as far as the managers' perspective is. We were given a few seminars on the basics of the accounting software, then handed obscure assignments to do during the day based on what we were shown earlier. The individual training us, Yolanda Thomas, pretty well refused to answer questions regarding how to do certain things within the system. The other AP department managers seemed equally disengaged from helping us trainees learn how things were done properly. I managed to get my assignments done on time, somehow... It really just seemed like they didn't care whether we actually learned anything, or how we were progressing. Fast forward 2 weeks since my group started training, my accountemps recruiter calls me up to tell me that we'd all been terminated. Not a single word of feedback or warning from the AP department managers at Gallagher, they just emailed accountemps to say they were aborting the class out of nowhere. Apparently this is a running theme with Gallagher's accounts payable department, they will take on a whole bunch of temps to train, and then fire most (if not all) the trainees out of nowhere in one fell swoop with ZERO warning or feedback throughout the process. It was wonderful waking up at 7:30AM only to get a call from accountemps saying there was no need for me to report to work, it's pretty cowardly and unethical in my own opinion, but Gallagher obviously has their own way of doing things.

    Advice to ManagementAdvice

    Don't keep bringing on people if you don't have the capacity to train them. Don't appoint managers who are extremely busy with other stuff as the lead trainer, use someone who can actually watch over the trainees and answer their questions. Bringing on 7 people only to keep a couple of them (or even sometimes none of them) is entirely unethical and wastes everyone's time and money, especially when NO feedback is ever given to the students on how they're doing throughout the training process.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 5 people found this helpful

    Arthur J. Gallagher & Co. Risk Management Services (BSD)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Itasca, IL
    Current Employee - Senior Account Manager in Itasca, IL

    I have been working at Arthur J. Gallagher & Co. full-time (more than 8 years)

    Pros

    Depending on which office you work in and who you are working with team building plays a large part of the job. You will meet great people in this company.

    The service systems are setup great if you're capable of teaching yourself how to use them (EPIC, CSR24, CSP etc.) Depending on your office failure to invest in a decent computer and internet connection will be the largest problem.

    Benefits are decent. 401K (Matching is annual). If you smoke you will be charged $600/yr more on your insurance.

    Cons

    Let me preface this by pointing out that the majority of the company is old (meaning early 50's and above).

    CSO Leadership failed. People who were put in charge are all great but they promoted the wrong people. The people in charge of making sure you know how to use the various service systems are unsure of themselves and frequently give inaccurate information. They are reading for a script that they have not even memorized. --- Company needs to seriously hire younger people from within to fill these rolls.

    You have to accept that even though this is a publicly traded company there is no chance for meaningful promotion and or a pay raise. They use a "performance driven pay" system, offices are slotted pay raises by exceeding their "goals" by 20 / 30 and 35% each represent 2% raise 4% raise and 7% raise. Also year over year growth is expected to be approximately 12% so failure to get 32% growth will result in no pay increase. You also need to pass audit with a 91% or higher or you are disqualified from getting a pay raise. Pay attention to that last part because they will attempt to make your work load so heavy (with useless Professional Standards tasks) that one could not possibly accomplish this. -- It is a running joke that unless you're a Gallagher you have no chance to get promoted. The vast majority of office managers are cousins.

    Producers -- get 30% commission for new business and 18% for renewal. - Almost everyone is from the Baby Boomer generation. I attend company sales meetings frequently and of the 100's that show up you may see 3 or 4 under the age of 35. The industry is like a massive frat house if you're one of the cool kids (baby boomers) great! If you're young the older people will attempt to steal as much of your business as they can while making you do all of the work. -- This is something I have heard repeated with alarming frequency.

    They will tell you about the Gallagher Way, great set of ideas but no longer truly the companies identify. Any office that has less than 100 people I would suggest avoiding.

    Advice to ManagementAdvice

    Almost all of your senior account managers are delegating their work loads to assistant account managers (who make about 40k/yr) which is why they all leave.

    I have now worked in three offices and under 5 presidents over 10 years. Two of them have been some of the most motivating awesome people I have ever come across. The other three have been awful, two of which only last a few months and the most recent of which has no respect for his employees and or their careers. Several people have address this persons inability to perform their job with Human Resources and nothing has ever been resolved. Anyone that has 20 people quit on them while not being able to maintain more than 1 or 2 people through organic growth isn't fit to be an office president.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. I couldn't get out of there fast enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Adjuster in Oklahoma City, OK
    Former Employee - Senior Claims Adjuster in Oklahoma City, OK

    I worked at Arthur J. Gallagher & Co. full-time (more than 3 years)

    Pros

    I wanted a good employer but what I got was just the opposite. The insurance package was decent. Blue jeans day was everyday, tats were everywhere!

    Cons

    Unprofessional coworkers. A few coworkers worked hard while others were on the internet playing all day long. Some coworkers were assigned difficult clients while others constantly were assigned less demanding clients. I watched managment harass some employèes, assign them more work while demanding quality work from the same. The office joke was the bombardment of emails from management. They read your emails before you do and then they start sending you emails throughout the day requesting your plan of action of every email you get. It is so bad that you can't respond to original client email because you have received 5 request from management to answer. The whole place is a joke. If the stress level wasn't bad enough then sitting next to a peer or team management that dresses like they just got back from the gym or a nightclub while you work hard to maintain a professional look so you can go to court. This is a ridiculous place to work. They run off excellent workers but keep the little robotminions.

    Advice to ManagementAdvice

    You not handling your stress and fearful of losing your job causes direct hardship on the people you supervise.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Worst work experience of my 28 year career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Representative in Columbia, MD
    Former Employee - Senior Claims Representative in Columbia, MD

    I worked at Arthur J. Gallagher & Co. full-time (more than a year)

    Pros

    The company over sells, understaffs, has absolutely no training on their systems, you will work 55-60 hours and there no morale. Zip.

    Cons

    Company values are non existent. This is singularly and thoroughly the worst corporation I have ever worked for.

    Advice to ManagementAdvice

    You take lying and cheating to a new level.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Only if you're desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Saint Louis, MO
    Current Employee - Claims Representative in Saint Louis, MO

    I have been working at Arthur J. Gallagher & Co. full-time (less than a year)

    Pros

    Most of my coworkers are nice. The benefits are halfway decent. My immediate supervisors try their best to be helpful and supportive.

    Cons

    Basically everything. You're expected to handle an unreasonable workload, turn out quality work, and stay within your allotted work hours. The majority of the people in the office work through their lunch breaks and come in early or stay late to get everything done. But here's the kicker. The position is paid hourly and you still only get paid for the hours you're "supposed" to be there. There are a lot of people working 8-12 hour days and only getting paid for a fraction of those. But if you don't put in the extra time you get reprimanded for poor quality of work or for falling behind. My manager's response? "Well, that's claims." It's unethical bordering on illegal. I don't mind doing work comp claims. That part is fine. But the company itself will suck your soul.

    Advice to ManagementAdvice

    Hire enough people to handle the workload or pay your employees for the hours they're working before you have a lawsuit on your hands.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful

    Lack of Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative
    Former Employee - Account Representative

    I worked at Arthur J. Gallagher & Co. full-time (more than a year)

    Pros

    Flexibility in the work hours

    Cons

    The management have their priorities all wrong, the office itself has too many politics going on and forget about your information being confidential or issues secretive. People love to gossip and before you know it, your problems are the main talk of the office.

    Advice to ManagementAdvice

    Someone needs to step up and take charge. Punish people who deserves it instead of making excuses for their mistakes. Upper management needs to support one another instead of fighting each other. All the good employees gets piled up with work while others get away doing absolutely nothing!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful

    Horrible, the worst place I have ever worked. Very cliquish, unfair management that airs your personal information.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Arthur J. Gallagher & Co. full-time

    Pros

    More work then you can imagine which will keep you busy and make your day pass by fast.

    Cons

    No personal growth, very low pay increases unless your one of the chosen few (the pets they are called there)

    Advice to ManagementAdvice

    Look to hire Professional Management that know the law on how employees are to be treated (that is all ee's not the pets). Pay raises not so low you couldn't buy a cup of coffee with it. STOP sleeping with the help.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful

    Not a Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arthur J. Gallagher & Co. full-time

    Pros

    Decent benefits, coworkers are great

    Cons

    Management is horrible. Training is horrible. I have never been to a company where over half of the staff (including the manager) is looking to get out. This company is a revolving door. There is a reason why the same positions are open year after year.

    Advice to ManagementAdvice

    Upper management should pay attention to the high turnover in the accounting/finance department and make some changes to their middle management. The reputation as an employer is very bad, and spreading like wildfire.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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