Arthur J. Gallagher & Co.

  www.ajg.com
  www.ajg.com

Arthur J. Gallagher & Co. Reviews

Updated October 17, 2014
Updated October 17, 2014
193 Reviews
2.9
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arthur J. Gallagher & Co. Chairman, President, and CEO J. Patrick Gallagher Jr.
J. Patrick Gallagher Jr.
81 Ratings

Review Highlights

Pros
  • Some areas offer remote work from home opportunities (in 6 reviews)

  • Good Environment, Best Work Life Balance (in 6 reviews)


Cons
  • Some areas of the company do not have a good work/life balance (in 8 reviews)

  • Outdated computer systems; constantly freezing or shutting down (in 7 reviews)

More Highlights

44 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Hmm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Glendale, CA
    Current Employee - Account Manager in Glendale, CA

    I have been working at Arthur J. Gallagher & Co. full-time (more than 5 years)

    Pros

    Culture use to be friendly.

    Cons

    Culture is driven by corporate mandates rather than talent.

    Advice to ManagementAdvice

    Make a point of getting better acquainted with your 'team'.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Poor use of resources due to constant acquisitions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Producer in Houston, TX
    Current Employee - Producer in Houston, TX

    I have been working at Arthur J. Gallagher & Co. full-time (more than 3 years)

    Pros

    Great earnings potential. Autonomous branch operations. Flexibility. Exposure to a great deal of high level risk management strategies.

    Cons

    Fragmented culture. Constant acquisitions by Corporate. Lack of resources provided to branch. No clear direction by management. Bottom line driven. Constant training of tech resources that do little to improve product or customer relationships.

    Advice to ManagementAdvice

    Adhere to the philosophy of putting your people first, not your profits. Develop an "acquisition game plan" in regards to expectations, training, and how to access AJG's global resources. Develop a centralized marketing hub or regional marketing position to assist in account placement.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    AJG can be a good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arthur J. Gallagher & Co.

    Pros

    The reasons to work there: a large company with tons of helpful resources, each branch office maintains it's own cultural identity.

    Cons

    Cons: San Francisco location is not in the financial district, its hard to get too. Little or no reward for hard work and dedication. Management suffers from lack of management training.

    Advice to ManagementAdvice

    Even though AJG is a sales organization, it behooves management to recognize the hard work and dedication of the non sales team.

    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Typical of a large company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arthur J. Gallagher & Co.

    Pros

    Salary and benefits were okay

    Cons

    Too much micro managing which us demeaning.

  6.  

    Internship Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arthur J. Gallagher & Co.

    Pros

    As an intern, you are able to experience the daily routines of the Producers and learn the basics of the commercial insurance industry. The employees at the office you intern take care of you as much as possible and the pay is very competitive in terms of Internships. Meet other interns from around the country.

    Cons

    Most of the Producers do not have enough time to spend with the Interns on a daily basis, so you are stuck with "busy work". People outside your immediate office are not the greatest. It is a difficult business to be successful in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great company undermined by inept local branch management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Arthur J. Gallagher & Co. full-time (more than 5 years)

    Pros

    Great brand, market leverage, name recognition and resources

    Cons

    Old boys club. If you are a middle aged white man you will never, ever be fired. Doesn't matter how poorly he's performed. Insufficient accountability of poor performers. Generally their work load is reduced but pay remains the same. Revenue generated by top performers underwrites low performers existence.

    Advice to ManagementAdvice

    Your workforce should be as diverse as your client base. A predominantly middle aged white male leadership team sends the wrong message. Visit the local offices, listen to the top performers and affect change

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arthur J. Gallagher & Co. full-time (more than 10 years)

    Pros

    Some branches have shorter hours or better perks, but it is strictly on branch by branch basis. A large company with potential to move to another branch if you are moving your family.

    Cons

    There are too many managers, especially at the regional level and up, who are not as competent as they should be, and they tend to hold the company back. Computer systems are extremely poor, slow, and antiquated. They keep a computer software working long past useful life. There seems to be no accountability; and people who do not work are not made to do so. Especially if they are in a protected class. This causes much additional work for the rest. They made a lot of effort this year to say they would attempt to properly compensate their top performers, but top performers weren't getting raises either.

    Advice to ManagementAdvice

    There is too much emphasis on acquiring revenue; rather than growing revenue from within or by managing current business effectively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    A family owned company that has grown too quickly for management to handle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Charlotte, NC
    Former Employee - Claims Adjuster in Charlotte, NC

    I worked at Arthur J. Gallagher & Co. full-time (more than 10 years)

    Pros

    Generally good atmosphere, managers prefer to leave you alone as long as there are no complaints.

    Cons

    No pay raises for over five years, yet they were always on a buying spree to grow the company. Training is nonexistent. Very little feedback to employees.

    Advice to ManagementAdvice

    Pay some attention to your customers instead of your acquisition targets.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    A large workload to carry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Adjuster
    Current Employee - Senior Claims Adjuster

    I have been working at Arthur J. Gallagher & Co. full-time (more than 5 years)

    Pros

    They helped me advance my career as far as getting promotions and I am forever thankful for that. I have had some really wonderful supervisors here who were like mentors to me. A lot of my co-workers are really helpful and knowledgeable as well. I only have had one instance where taking off was an issue and that was a senior management blunder.

    Cons

    Male chauvinism is definitely a huge problem. After several years at the company it is clear to me that a lot of the males in management positions should not be there. They don't care enough to make an impact. Some years I did not even get raises (same with a lot of others who were very deserving) and, to me, it is a crime to not cover inflation. And this is all while the company was doing well financially. One promotion I received didn't even come with the pay. I'm sure it is different in every branch as far as the workload but the particular branch I'm in has a lot of good adjusters leaving with no authority from corporate to replace them, thus saturating the adjusters that are left. I know a lot of adjusters that work at night and on the weekends that are telecommuters and it appears there is no relief in sight. The teleworkers sacrifice personal time just to ensure they can keep working from home since that is the threat if your work "escalates". Everything has the potential to escalate daily - diary, contact forms, tasks, detailed status reports. They also monitor email weekly. I find I have to take personal time to create lengthy coverage disclaimers or evaluate demand packages.

    Advice to ManagementAdvice

    Evaluate where each teleworker is at because if you actually knew what they go through, you would find it sickening. If they are working many additional hours just to manage their workload eventually they will get burned out. Replace people that leave and consider the nuances of each client from a qualitative perspective instead of looking at the numbers and assuming it is manageable. The branch I'm in feels like a sinking ship and morale is very very low.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arthur J. Gallagher & Co. full-time (more than an year)

    Pros

    Good people and culture at the local office

    Cons

    Management in the local office was unskilled and provided no real leadership or responsibility.

    Advice to ManagementAdvice

    Provide more training and experience to management.

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