Ashford University
2.4 of 5 235 reviews
ashford.edu San Diego, CA 1000 to 5000 Employees

Ashford University Reviews

Updated Apr 8, 2014
Ashford University – US – “Cubicle life”

All Employees Current Employees Only

2.4 235 reviews

                             

42% Approve of the CEO

Ashford University President Richard L. Pattenaude

Richard L. Pattenaude

(74 ratings)

30% of employees recommend this company to a friend
64 Employee Reviews Back to all reviews
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Worst Job Ever

Admissions Counselor (Former Employee)

I worked at Ashford University full-time for less than a year

ProsLots of overtime (whether you want it or not).

ConsThe overall atmosphere, very high pressured sales but they get mad if you refer to your position as such

Advice to Senior ManagementTreat your employees like people

No, I would not recommend this company to a friend

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Learning Technology Specialist

Learning Technology Specialist (Current Employee)
San Diego, CA

I have been working at Ashford University full-time for more than a year

ProsManagers really cared about their team for the most part. During hard times, managers would have team meetings to help keep moral moving, however most of these great managers ended up leaving.

ConsLow pay, nearly 30% below market value. Layoffs occur twice in 6 months, and was volunteer leave or random selection if not enough people left. The CEO was voted Bloomberg's greediest man in the USA.

Advice to Senior ManagementIs it a school or a business. if its a school, give us the benefits we deserve. If its a business, give us the salary we deserve.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Definately not the job as advertised!!

Admissions Counselor (Former Employee)
San Diego, CA

I worked at Ashford University full-time for less than a year

ProsThe company offers relatively good benefits. You will meet good, socially aware people.

ConsThis is a 'glorified' telemarketing position. It will require 200-300 outbound calls per day generally calling the same numbers day in and day out. The focus is primarily on enrolling new students, any new students that will enroll whether the student is prepared or a good fit for the programs. There is no retention department so admissions counselors are must retain the students enrolled and also enroll the same level or greater students. It's no wonder overall graduation rate is under 20 percent. Just as student retention is low so is employee retention in this position. In this role, compromising one's integrity will become an issue for the socially aware. I would not recommend this job!

Advice to Senior ManagementI know this is a stock driven company, but really! Is your primary mission to get the any person who is eligible to receive financial aid enrolled! Enrolling over 10,000 students in February with over 3,500 not logging in for first week of class should tell you something!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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High turnover rate for employees and students

Enrollment Advisor (Former Employee)
San Diego, CA

I worked at Ashford University full-time for more than 3 years

ProsTough to find something to fill this category but if you're an excellent sales person you'll make bank.

ConsNo positions pay well unless you're in Admissions (Sales). If you're in Admissions (Sales), you will be quickly let go if you can't keep up with production. Retention does not seem to be a concern at Ashford for either employees or students.

Advice to Senior ManagementQuit with the turnover of employees. You show the public you don't care about even the most tenured employees and shine a negative light on yourselves. The best talent will avoid you as it's public knowledge upper management only cares about themselves. You only pay Admissions (Sales) and all other departments are overlooked. Your student population also suffers as the person who enrolled them is usually not around long for them to keep in communication with.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Admissions Counselor

Admissions Counselor (Former Employee)
San Diego, CA

I worked at Ashford University full-time for less than a year

ProsIt is one of the only companies in San Diego that pays a livable wage for someone right out of college.

ConsYou are convincing someone to go thousands of dollars in debt (knowing full well 90% of the students won't graduate) for a crap degree from a crap school. Managers are constantly being micromanaged, so that means you are constantly being micromanaged. These people will enroll anyone no matter what. I had a manager try to convince me to enroll an elderly lady with dementia. There have been numerous people that have enrolled students when the student was intoxicated and clearly cannot make the best decision.

Advice to Senior ManagementStop focusing on money, and focus on the students and the quality of education.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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This place SUCKS. Worst job of my life. Don't even bother working here.

Admissions Counselor (Former Employee)
San Diego, CA

I worked at Ashford University full-time for more than a year

ProsIt was a nice building, the bathrooms were nice, the cubicles were nice, a few people were nice, outside of all the gossip that happens here.

ConsWorst job ever. You are literally the annoying telemarketer that everyone hates and hangs up on. This is a telemarketing job, except worst because the leads they hand you are old and worn out. No one will want the useless degree that Ashford provides. They say they are "changing lives" by enrolling and I agree, lives are changed her for the worst. You try your best by becoming a professional scammer to scam as many students as you can. And when they figure out you've scammed them, they dropped, then you get yelled at by your manager and director as to why they dropped. The turnover rate for this job is sky-high because you either are tried of being a brainless phone money and quit, or they will fire you and hire a new batch of phone monkeys. This can easily go down as one of the worst jobs any human being can be subjected to. It's not even worth applying, much less working here.

Advice to Senior ManagementYou don't care one bit about your employees and it shows. Corporate greed sucks, and your company is the worst at it. Every employee hates it here, they are only stuck here because there is no where else to go in this economy.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Drank the Kool Aid. Sold my soul in hopes of making it with a growing company.

Enrollment Advisor (Former Employee)
San Diego, CA

I worked at Ashford University full-time for more than a year

ProsDecent Salary
Some great people
Benefits
Learned how to do manipulative and fear based sales
Rewards and incentives in the beginning (college fridays)
Company trip to Las Vegas

ConsCutt throat sales
Terrible upper and lower management
Demoralizing if you're not reaching goals
Fake
Their accreditation almost going down the toilet should tell you something.
Back stabbed by manager - after I told her I had an interview to do a lateral transfer. She cancelled it behind my back due to the lack of performance on my team then fired me.

Advice to Senior ManagementGive your sales staff solid reasons to stay onboard after 6 months, lower quotas,

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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White Color sweatshop

University Advisor (Current Employee)
San Diego, CA

I have been working at Ashford University full-time for more than a year

Prosdecent pay, free fitness facility, centrally located. blah blah balh blah

ConsIf you want to go to work and be made to feel an inadequate failure this is the place for you. They will tell you they are a "lead rich" company. what they don't tell you is they buy the cheapest leads possible that they will admit only convert at 2%, give you anywhere from 100-200 of these leads a month then expect you to enroll 15 students on a monthly basis. Due the math...IT's NEARLY IMPOSSIBLE TO SUSTAIN! Then they give you a database of old leads that have been called hundreds of times and expect you to enroll from that. They give a nice starting salary but make you mentally earn every penny and then some. My entire team is constantly in fear of losing their jobs. This is a classic fear based leadership model. For a company that admittedly has a bad reputation in the community they have done nothing to change their public image. Talk to ten people and I would bet at least one has worked for this place at some point and I would venture to guess they wouldn't have anything good to say about it.

Advice to Senior ManagementStop living in the past. The for profit industry is changing. The way you do business is changing. You have good people that you are firing everyday. Make the expectations feasible. You will have a happier and much more productive staff.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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My time as admissions counselor

Admissions Counselor (Former Employee)
San Diego, CA

I worked at Ashford University full-time for more than a year

ProsAshford was a fun place to work. Great wages, the people I worked with were awesome, and you could not beat the benefits,

ConsThe training was very poor. Becoming a counselor should take more than two weeks of training. During that two weeks of training, minimal time is spent on the phone with students. If "counselors" are under performing, more training should be offered or be offered other positions at the school versus being laid off,

Advice to Senior ManagementPlease do not hire employees in large groups with expectations to lay off large groups without offering other positions available at the school first.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Try the Cool-Aid, Cult of Online Admissions

Admission Counselor (Former Employee)
Denver, CO

I worked at Ashford University full-time for more than 3 years

ProsPeople do succeed by getting degrees here others not so much.
The two week paid training was a good experience. Good place to start your life after college, and you might actually help a few people get a degree and make a better life for them. On-going training is always good, it is a transferable skill. You can make some good friends and contacts here if you put in the effort. Nice looking people overall and enroll in a Masters program while you are at it. If you are hungry and have a sweet tooth then look no further, plenty of junk food to make your day a little more tolerable. Managers will splurge by opening their $$ deep pockets and buy bagels for their team. Thanks guys/gals!

ConsI didn't like the Cool-Aid they made us drink. It is clearly brainwashing mental warfare getting you to believe in something that is simply not the reality of Online Enrollment. Managers will force you to enroll a person with no money to their name, no computer, no car, no credit, nothing, into a $56,000 degree program and think this is ethical.
They legally say there is no sales quota, but it is painful to watch the managers tip-toe around the subject, it leads to a lot of creativity in manipulating performance of the teams.
If you are a seasoned professional or been in the workforce for a few years, I highly recommend you continue your search elsewhere, every review on this company has truth. Please, just do your due diligence and understand fully what you are getting into when you sign your name on the bottom line. Good Luck!

Advice to Senior ManagementI was inspired to get to listen to the CEO speak, wow did I want to go out there and make a difference! Then listening to the President of the Denver office speak and I was still inspired to make a difference....and then there are the managers. Yes there are some true leaders 20% while 80% are inexperienced, never worked a day in there life, communicate better to a digital device..a major disconnect of mission. I was very saddened by this and no amount of money would have made me stay at Ashford University. Don't groom your rookie managers and future leaders at the expense of your employees because your system has left a bad taste in mouths of the great workforce who call Denver home.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Ashford University reviews and ratings — including employee satisfaction and approval rating for Ashford University CEO Richard L. Pattenaude. All 64 reviews posted anonymously by Ashford University employees.