Ashford University Reviews

Updated March 11, 2015
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Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
45 Ratings

95 Employee Reviews

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  1. Helpful (2)

    No one has the right to treat another human being as subhuman. They do. Every minute, every day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fancy salary is the only reason people join and are ready to be humiliated everyday....until they have a nervous breakdown, that is

    Cons

    I worked there for over two years. Admission Counselors, Student Advisors, Curriculum developers, faculty and staff at all ranks (except at the top) are all treated unhumanly. They treat you like a dog and think you will act like a robot and take it anytime. You should see the corruption that happens in appointing and firing people. The formula is, keep individuals at every rank for 1-2 years and suck the life energy out of them. After they have worked like a horse to push for improvement amidst the worst corporate backlash to make the corporation slightly educational, it is time to send them either an anonymous letter or connect them with an unknown person at their parent company, Bridgepoint, in charge of taking your work accessories away from you without any explanation (because the guy doesn't know you and you don't know him). A person working there one day fins him/herself unable to enter the building the next day! Next, they appoint an in-house person who is remotely connected to the position, begin a series of fake interviews, open the job window for one night, so that it can be shown that the job was announced, and put tons of money in the new person's mouth to tell him/her to join in the corruption. Every single minute at that institution is torture. Every single person who has even worked there for a minute went for the monies. However, I warn you, the recovery period after getting them off your nerves can last twice as long as your time working. Plus, since they are not even a legitimate corporation that has any person staying at a job for longer than a minute, you don't leave the job with any letters acknowledging experience, lack, or anything.
    Don't get me started on accreditation. I have personally seen how they organize the reviewers' itineraries, so that they never meet the faculty (full-time or part-time) alone and appoint a dozen people to make sure the faculty does not bump into the reviewers. You should see what forged documents, graphs, and figures they submitted to WASC. None of what is on paper exists!
    Believe me, life away from this corruption cell might be poor, but you will have your dignity and integrity intact.
    I invite everyone who still has some ethics and conscience left to write about Ashford's corruption all over the internet and save the inspiring word called education.

    Advice to Management

    How can you advise a bunch of ignorant corporates who just go the power to mess up students, employees, staff, faculty, and every tier associated with the otherwise honorable word, education? You can't. The only way to advise them is to show them their place. However, through careful internal appointment, every con artist in this organization manages to protect his/her CV. Students and their education? Down the sink!

  2. Helpful (2)

    Unreasonable Demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Adjunct Instructor in San Diego, CA
    Former Employee - Online Adjunct Instructor in San Diego, CA

    I worked at Ashford University

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    In the past, courses were assigned regularly and sometime two per month.

    Cons

    New policies required 100% responses to discussions, weekly hour long meetings with a faculty mentor and required participation in course development.

    Advice to Management

    Full time time faculty are compensated for their time. Adjunct faculty make about 10,000 per yer but are required to work about 45 hours a week under the new policies. Management should stop ignoring faculty and respond to emails.

  3. Helpful (2)

    Terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay is excellent and that's it

    Cons

    Everything other than the pay. Expectations are ridiculous, they do NOT care about your personal life only number, numbers, numbers! Education sales!

    Advice to Management

    Stop saying your changing lives! You're not. You're enrolling unqualified people in school and giving them $1,000s in student loan debt

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  5. Helpful (2)

    eye opening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    big company, not to state the obvious.. potential to become great. Truly has some gifted people working for them. Most overlooked and underestimated but loyal and hard working. Above all they remain committed day after day and this I truly find remarkable.

    Cons

    training is overall better and continues to move in the right direction. the transition to real life scenarios and life on the "infamous" floor are an entirely different story. There's a post-high school atmosphere going on, almost like this weird segregation between teacher's pets, outcasts, etc.. it's a coping strategy to deal with the soul crushing monotony and pressure this company's culture has its employees leashed to, and a short one at that. The double standards and hypocrisy to pretend that the bottom line is not truly what drives the "M" from the well known "maps", really just stands for MONEY is MOTIVATION, thats the motive not changing lives, unless they're referring to their employees' life, then by all means the acronym is spot on

    Advice to Management

    If remember what it was like to do the job people under your supervision do, that's great. But if that's all you can offer, memories with no plans with at least 1 course of action (even if its really small) to address things that impact your team, things THAT MATTER! i.e. your teams' progress, their moral, whether or not they feel valued by you, their leader (who cares if the company does or not) if you can't do this please keep your memories; they offer no hope, they only instill more desperation.

  6. Helpful (2)

    Worst place I worked for.
    You have to make 400 calls a day, non stop with managers yelling at you all the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the pay is decent and you get health benefits.

    Cons

    you have to scam poor people to sign up for a degree they wont use.
    managers treat you so bad.
    you have to work saturday although they say its optional its a lie.

    Advice to Management

    Get a heart and stop scamming people tp make money.

  7. Helpful (3)

    Great People; Draconian employee relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in San Diego, CA
    Former Employee - Program Manager in San Diego, CA

    I worked at Ashford University full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The people who work at Ashford are great individuals; a wonderful and supportive environment from peers and direct supervisors

    Cons

    Unilateral management decisions that include mass layoffs without warning or direct supervisor involvement; using crude performance evaluations to inform the layoffs.

    Advice to Management

    If you are middle management, find work elsewhere. If you are 11th floor management, recognize that employees are specialized assets rather than commodities. Quick layoffs communicate to the top performers to find work elsewhere and the only ones who remain are those who are good enough to not get fired but not good enough to easily find other work.

  8. Helpful (1)

    High-pressure sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor
    Former Employee - Admissions Counselor

    I worked at Ashford University

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - good salary
    - friendly co-workers

    Cons

    - high-pressure sales job that is not advertised as a sales job
    - misleading approach to how higher education works
    - poor standards for qualifying students (their approach is if they passed high school and can pay, who cares)

    Advice to Management

    Focus less on straight enrollment numbers with less sales approach

  9. Helpful (2)

    Online Adjunct Faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Online Adjunct Instructor
    Current Contractor - Online Adjunct Instructor

    I have been working at Ashford University as a contractor

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pros: flexible work hours; university teaching experience; a few bright, motivated students

    Cons

    Cons: mostly unmotivated students; large classes; long hours; increasing workloads without increase in compensation; class assignments unrelated to performance

    Advice to Management

    Initially, I enjoyed teaching at Ashford. It offered me the opportunity to set my own hours, gain valuable teaching experience, and assist those students who are serious about their educational future to reach their full potential. Though, it soon became apparent that the university is focused on one thing, and one thing only: Profit!! They are merely concerned about enrollment numbers and student retention, making sure that anyone is admitted (regardless of aptitude or writing ability) and that enough students can make it through each class.

    Faculty workload increases steadily while pay does not! In fact, the expectations for faculty workload increased the contracted weekly hours from eight to twelve hours without change in compensation. There is a gross disconnect between pay and workload. When I first started at Ashford, I was able to teach two or three classes at the same time, which is no longer possible. Class assignments are unrelated to individual performance and effort; they are assigned on a "first come, first serve" basis. The administration neither appreciates the faculty nor acknowledges their performance and efforts, no matter how much professors care about their students or what they teach.

    There is no positive employee atmosphere, no opportunity to connect with other faculty or university staff. The only communication occurs at 'online faculty forums' that always center on either the increase of workloads, change in policies, or some 'improvement' to increase student success, which are redundant and irrelevant.

    Advice: Focus more on quality than quantity!

  10. Helpful (1)

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can meet nice people. Decent salary

    Cons

    Everything. Management doesn't care for the students at all and many don't even have their own bachelors degree which is shocking.

  11. Helpful (2)

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Reasonable pay and health benefits.

    Cons

    It is a sales job. Don't let them fool you.

    Advice to Management

    Care about student success. Stop running it like a used care dealership.

Ashford University Photos

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