Ashford University
2.4 of 5 264 reviews
www.ashford.edu Clinton, IA 500 to 999 Employees

Ashford University Reviews

Updated Jun 20, 2014
Ashford University – US – “Cubicle life”

All Employees Current Employees Only

2.4 264 reviews

                             

41% Approve of the CEO

Ashford University President Richard L. Pattenaude

Richard L. Pattenaude

(93 ratings)

30% of employees recommend this company to a friend
47 Employee Reviews Back to all reviews
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    1 person found this helpful  

    300+ phone calls in 8 hours...

    Admissions Counselor (Current Employee)
    San Diego, CA

    ProsGreat pay for the work required. Hour long lunch, good facility, people are really nice. Bachelor's Education paid for after 6 months of employment. Benefits are above average. Opportunities for advancement.

    ConsMonotonous work, micromanaged to the second, High turn over rate, must meet enrollment goals or you are "coached." You are an "admissions counselor" but really you are a sales telemarketer for a for-profit school calling leads and influencing enrollment.

    Advice to Senior ManagementDevelop a way to analyze database quality and ensure productivity is reflected. Luck of the database is a real aspect, and some ACs have better databases and don't get incorrect or bad transfers from Student Inquiry Counselors.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Ashford University

    Anonymous Employee (Current Employee)
    San Diego, CA

    ProsThe best part of working for AU is the benefits. Great health benefits (CIGNA) and you can attend the university for free after you have worked there for 6 months. Work schedule is Monday-Friday! No weekends unless you choose to work overtime

    ConsConstant changes and high turnover rates makes it very hard to feel that you have job security

    Yes, I would recommend this company to a friend

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    The job changes so constantly that I've never really felt like I was empowered to do the job well.

    Anonymous Employee (Current Employee)

    Prosfair pay, strong benefits, good location

    Consmore work than time, frustrating, never what it is supposed to be, bad training, inconsistant enforcement, inconsistent rewards, no room to move up, no room to move laterally, never feel like you make a difference

    Advice to Senior ManagementThere is too much! No advice would really help, because the issues are so global.

    No, I would not recommend this company to a friend

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    Roller Coaster

    Admissions Counselor (Current Employee)
    San Diego, CA

    ProsGreat Benefits, great pay, great mentors, great experience, good stepping stone.

    ConsChallenges working there are calling the same database every single day. Over and over and over and over, until the person on the other line finally tells you to take them off the list and stop calling them. Turnover, huge turnover. It's all about the numbers if you don't meet your numbers then you're tossed like last night's dinner. Despite the whole number thing you are given a warning ahead of time it's not a complete shock or anything.

    Advice to Senior ManagementLet the termination process be known at time of hire.

    Yes, I would recommend this company to a friend

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    Unrealistic expectations

    Admissions Counselor (Former Employee)
    Denver, CO

    ProsDowntown location, good people, fun atmosphere

    ConsUnrealistic expectations, Stressful, No training, Not clear on position

    Advice to Senior ManagementBe more clear about the position during the interview

    Yes, I would recommend this company to a friend

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    AU

    Anonymous Employee (Former Employee)

    ProsPay was really good if you performed well.

    ConsCompany started managing numbers and not employees.

    No, I would not recommend this company to a friend

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    Ashford offers a nice modern work space, but your job is challenging.

    Anonymous Employee (Former Employee)

    ProsThe best part is the team camaraderie. Every time someone enrolls a student they get to ring a bell, everyone claps, and you get a mark behind your name on the board. The company also had a conference for employees in Las Vegas. They spared no expense and I had my own room with a view overlooking the strip. The company likes to have all the employees go up to the roof of the building one Friday a month to listen to the President and have refreshments and a glass of beer (optional). One time he gave all employees a new digital camera. We also had a formal Christmas dinner downtown San Diego at a nice hotel. We could invite one guest.

    ConsEach morning you get a few new leads. You have a couple of days to reach those people before the names are rotated to several teams. The rest of your leads for the day have come from the pool of leads being rotated from other teams. Some leads are pretty old. You are dialing out all day trying to get someone on the line. When you do get someone to answer, hopefully, it is the one interested in going to school. The biggest obstacle is persuading the person to do it now. Very high turnover. They are always hiring new people. You can be doing consistently well, and then have a bad week, your job is on the line.

    Advice to Senior ManagementRotate the online chat to everyone on the team. It isn't fair to give these hot leads to one person.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Standard For Profit University

    Admissions Counselor (Former Employee)
    Denver, CO

    Pros- Coworkers were great, wide range of backgrounds
    - Pay was higher than other similar jobs in the area.
    - There are times when helping a student makes it rewarding.

    Cons- It is a sales job regardless of how they spin verbiage.
    - One step above cold calling, people were not expecting phone calls from a school.
    - Enrollments count, you must enroll just like a sales rep.
    - For profit Universities have a bad reputation because of a bottom line which contradicts values and mission at times.
    - It's not about the student, it's about the enrollment. Get them in is the attitude.

    No, I would not recommend this company to a friend

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    Great Entry Level Opportunities, But Should Not Stay For Too Long-

    Anonymous Employee (Former Employee)
    San Diego, CA

    ProsPros:
    Free education for those who take advantage of it.
    Great learning experience overall- how to interact with a variety of co-workers and managers, office politics, personally, I learned a lot of what-not-to-dos.
    Good people- most of the co-workers I had the pleasure of working with are decent, developed some great friendship and network.

    ConsCons:
    The company went through too many changes too often within short period of time, making employees anxious feel about job security, which is not secured, BIG yearly lay off is a norm.
    Little to no career development or care about employee retention- There is a running joke within the company that after 3 years or so working there, you are in your retirement age with the company, meaning you are there for too long already. Management supports that culture and made most of the more tenured employees feel unwelcome or laid them off.
    Middle management are often less experienced and less educated than their employees, therefore not receptive of employee suggestions, at the cost of the company's overall benefit, in fear that their employees might surpass them.

    Advice to Senior ManagementIt's a tough job you are doing. Thank you and good luck.

    No, I would not recommend this company to a friend

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    Once growing

    Anonymous Employee (Former Employee)

    ProsUniversity is pretty well established as a newer for-profit school. Rapid growth led to over hiring early on and great place to establish a career for working in post-education.

    ConsRapid growth led to over-hiring which then led to many people being let go voluntarily and involuntarily. Business plan implementation was fairly weak which led to bad communication and overall lower employee morale due to frustration.

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Glassdoor is your free inside look at Ashford University reviews and ratings — including employee satisfaction and approval rating for Ashford University CEO Richard L. Pattenaude. All 47 reviews posted anonymously by Ashford University employees.