Ashford University

  www.ashford.edu
  www.ashford.edu

Ashford University Reviews

Updated November 24, 2014
Updated November 24, 2014
305 Reviews
2.5
305 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
113 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 29 reviews)

  • Good pay for the amount of time put in (in 19 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 16 reviews)

  • Senior Management is very reactive and any type of job security is non-existent (in 12 reviews)

More Highlights

62 Employee Reviews Back to all reviews

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  1.  

    College Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - College Advisor in San Diego, CA
    Current Employee - College Advisor in San Diego, CA

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Ashford is a good starter job. Employees are allowed flexible schedules. There are excellent educational benefits. The faculty at Ashford University collaborates well with other departments. The atmosphere at work is fun and employees work together well to help students.

    Cons

    Ashford is still growing and working to establish its niche in a highly competitive market. There is room for improvement in how Ashford uses information and Ashford's adaptability to an quickly change landscape. There employee development structure is lacking.

    Advice to ManagementAdvice

    Senior leadership is not steady. Sometimes it seems like they don't know where they want Ashford to go.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    It is a sales job with high turnover

    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than an year)

    Pros

    The pay of pretty decent. It was pretty much exactly what the other reviews of company said it was....sales with a high turnover. I knew that when I accepted the job that it was going to just been a "stop over" for me and not a career...so I never let the politics get to me!

    Cons

    Very high turn over. You will change teams and/or managers like every 2 months. Some of the people who were managers should not be. Also, my assistant director was a micro-manager

    Doesn't Recommend
  3.  

    Good company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Friendly staff and great employee culture

    Cons

    No a lot of upward mobility for promotions.

    Advice to ManagementAdvice

    Promote from within for management positions

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Fires Talent Because Something is Wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    This work place is full of people with incredible personalities and identities. You won't survive here unless you have that. That being said -some of the best relationships I've had were from this place. People are interesting and fun. Compensation is competitive and benefits are good. There is a gym and cafeteria on location. As long as you can enroll and retain the students you are good.

    Cons

    As long as you can enroll and retain students you are good. The problem with this sentence is that it is very hard to not stay on the roller coaster. Meaning, you will do well you will be busy enrolling but once you spend time with your current students your prospecting time goes down and you stop enrolling. It's seriously a viscous circle. Very talented people get fired all of time here. I like to say Ashford has hired and fired half of San Diego. They'll get it right one day.

    Advice to ManagementAdvice

    Roller Coaster: The admission counselor or UA position is really 3 positions in one. You will be a "Prospector"-calling 150-300+ people looking for warm leads while taking notes in the CRM and following up with people you said you would call back throughout the day. You will be a "Closer" walking those warm leads through the application and getting all of the necessary documents to be prepped and qualified for enrollment. And lastly, you will be their support in their first couple classes ((2-5 week classes) 70 days or if you count the introductory class add 2 additional weeks), helping them solve computer issues, internet issues, maintain interest until they can get financial aid, resetting passwords, making sure they pass with a 70% or better answering questions about financial aid (even though we are supposed to be stone cold steve austin- telling them sorry can't talk about financial aid but you can try calling your FSA that you can never get a hold of). If one of these is out of whack your whole month for students can be a nightmare. Which brings me to ask- Have you ever tried separating these roles? I'm sure you guys have talked about this but it just seems like a problem since most people go through this there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Initially Ashford University was a great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Diego, CA
    Former Employee - Director in San Diego, CA

    I worked at Ashford University full-time (more than 5 years)

    Pros

    During the growth period (2008 - 2012) the company had quite a few opportunities for career advancement for those who showed initiative and leadership capabilities. Just like most large corporations the department(s) you work in and Manager you work for will determine if you enjoy your job or not. I have to say that I enjoyed each Manager that I worked for and department that I worked in.

    The direction of Ashford University definitely changed for the positive after Dr. Pattenaude became President / CEO. He is an inspirational person who leads you to believe in the University mission. Students & employees should be happy that Dr. P is at the helm of Ashford University.

    Cons

    Unfortunately, the reality of Ashford University for the past couple years:

    - increased govt. scrutiny & competition in for profit higher education industry causing a stressful work environment and constant fear of losing accreditation and potentially being shut down
    - year over year reduction in student enrollments causing layoffs
    - productive employees (Management & Staff) with quarterly / annual review scores of 4+ out of 5 being laid off due to budget cuts

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    You gotta give them what you get paid for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than 3 years)

    Pros

    The pay and company benefits are really great. Also, depending on your manager you can have a great work environment.

    Cons

    High turnover rate, change is constant, no loyalty to employee

    Advice to ManagementAdvice

    Don't drink the Kool-Aid!

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Went through some rough patches, trying to make positive changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Overall the leadership is trying to place student success and learning as a top priority. We have some great leaders, we have received WASC accreditation, and we have policies and practices in place to continue to make positive improvements overall.

    Cons

    Politics has always been a bit of an issue. For the last few years certain departments feel they are always fighting for resources in order to do their job well. Not much room for additional opportunities at this time. Again, leadership is aware of many of these issues or concerns and are listening to their employees and care about making changes to improve culture and productivity.

    Advice to ManagementAdvice

    Keep listening to your employees and let us know you are listening by responding will solutions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Interesting corporate structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - University Advisor in San Diego, CA
    Former Employee - University Advisor in San Diego, CA

    I worked at Ashford University full-time (less than an year)

    Pros

    Benefits are good. Work environment is bright and cheery. Great people working there. It is primarily a 30 something culture. Has the feel of a college campus. Great job for fist time out of college. Good pay. Very fast paced environment.

    Cons

    Training does not give a clear picture of what the job really is. High end phone sweat shop.

    Advice to ManagementAdvice

    Management all sounds like a cookie cutter rehearsal. They have been trained to state corporate designed responses. All sound like robots. The majority of managers have limited people skills. But in that type of environment, best to have sheep managing sheep.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    It was Sales dressed up like education, but some skills were transferable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than an year)

    Pros

    If you're looking to get a sales job and hit things like calls per day and make a calling strategy this is simply that. There are benefits for those who can get past the selling school to people who get afford it aspect. The people tend to be good because everyone is in the same boat and as long as you're not looking for personal fulfillment you could earn a paycheck and get paid holidays off.

    Cons

    You are a number. If the school ever loses it's accreditation or if it isn't profitable it will close. I worked there during an accreditation scare and a lot of people jumped ship. The managers are generally promoted if they are good sales people, which doesn't always make for good managers. It can be stressful if you are behind, but if you can stay under the radar and produce they'll leave you along. If you don't produce, your number is up.

    Advice to ManagementAdvice

    Cultivate better leadership as opposed to encouraging micromanagement. This advice won't get taken because the company is looking for a profit, but I'm long past my anger over working here.

    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Thought I had a promising future there...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA

    I have been working at Ashford University full-time (more than 5 years)

    Pros

    I loved what I did, I loved the people I worked with, and the tuition benefits were great!

    Cons

    Lack of communication between departments, management, and executive leadership led to lots of wasted time on failed initiatives and often created more work instead of streamlining processes for employees to make their days more productive and less stressful. Absolutely no job security, even if you are a good performer and show commitment and dedication to the organization. Employees are constantly in fear that they will get laid off and they are constantly pushed to perform to unrealistic expectations. While they offer generous vacation benefits, taking time off leaves you so far behind and stressed out that you either a) don't take vacation, b) work while on your vacation c) take vacation and then get inn trouble when you return because you can't catch up quickly from the amount of work that piled up while you were out. Guess which option I went with? I will give you a hint...it wasn't C.

    Advice to ManagementAdvice

    Better communication! Promotions should be based on abilities, not popularity and after-hours social events. I have seen many good employees get laid off just because they didn't party, while people who grossly violate policies and ethics are given promotions and incentives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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