Assurant Reviews

Updated July 31, 2014
Updated July 31, 2014
173 Reviews

3.0
173 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Assurant President, CEO and Director Rob Pollock
Rob Pollock
78 Ratings

Review Highlights

Pros
  • Assurant provides a reasonable salary and good benefits (in 18 reviews)

  • Great benefits, solid company if more conservative than others on risk (in 15 reviews)


Cons
  • Not a lot of challenges to foster learning opportunities and very top heavy therefore there are no room for advancement (in 10 reviews)

  • There is no room for advancement (in 5 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's all about politics and who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Miami, FL
    Former Employee - Senior Software Engineer in Miami, FL

    I worked at Assurant full-time for more than 10 years

    Pros

    Most coworkers are very nice to work with. Nice life/work balance. Flexible HR policies.

    Cons

    Worked there for over 10 years. Poor training & employee growth; once you hit a certain level you reach a "glass ceiling" depending on who you know and whose shoulders you're rubbing, which creates a back-stabbing culture among coworkers with the same goals. You do an adequate job and you get rewarded, you do a good/great job, and you get taxed with more work/responsibility and no promotion.

    Advice to ManagementAdvice

    Don't dangle the "promotion" carrot to your employees, unless you have a clear career advancement path. Don't say the company is not about politics and "circle of friends" when it clearly is.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Assurant

    Pros

    The benefits are awesome and they treat their employees really good ie special little things they do for their employees.

    Cons

    Having your calls audited for little things even when you do a great job at what your doing and helping the clients.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Employee Benefit Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Benefit Advisor  in  Atlanta, GA
    Current Employee - Employee Benefit Advisor in Atlanta, GA

    I have been working at Assurant full-time for more than 10 years

    Pros

    Assurants benefits are good, but not as good as they used to be.

    Cons

    Micro-management. of employees Dwells more on negative aspects than positive ones. Management is not flexible.

    Advice to ManagementAdvice

    Quit micromanaging! You have good employees who do their job well.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    The interview and training was not realistic for the actual job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Springfield, OH
    Current Employee - Customer Care Specialist in Springfield, OH

    I have been working at Assurant full-time for less than a year

    Pros

    The location was nice and the benefits were decent.

    Cons

    The training was not sufficient for the job, they promise support upon release to the floor. Support from team leaders is almost non-existent. My team was actually in the same training class as me and retained less information. The expectations of the clients are not reasonable for the type of calls that come in.

    Advice to ManagementAdvice

    Fully train team leaders, managers, and trainers first. I would also suggest a better escalation process for irate customers. Being told they will get a call back in 1 to 2 business when people are on the brink of losing their homes is not right. Also I would suggest explaining the mandatory overtime requirement in the interview instead of just surprising people when they receive their schedule.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    It's a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Specialist  in  Springfield, OH
    Former Employee - Senior Operations Specialist in Springfield, OH

    I worked at Assurant full-time for more than 3 years

    Pros

    Good location with a variety of positions and hours. The benefits are good.

    Cons

    Poor leadership and at times promotions are given instead of earned.

    Negative Outlook
    No opinion of CEO
  7.  

    Not a positive place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA

    I have been working at Assurant full-time for more than 5 years

    Pros

    You get to work with Chase, Citi, and Suntrust mortgage. No dress code enforcement.

    Cons

    Lack culture in protecting customer information. Allows electronic devices into sensative areas. No random drug testing.

    Advice to ManagementAdvice

    Unprofessional environment in Duluth Georgia. Need random drug testing. High turnover and no longer offer 401k to new employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Not a good place for growth..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hazard Insurance Specialist II  in  Duluth, GA
    Current Employee - Hazard Insurance Specialist II in Duluth, GA

    I have been working at Assurant full-time for more than a year

    Pros

    Very laid back place to work..

    Cons

    Slow growth..low pay lazy mangement

    Advice to ManagementAdvice

    Present opportunties for growth.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Company can do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Processing Specialist  in  Duluth, GA
    Current Employee - Processing Specialist in Duluth, GA

    I have been working at Assurant full-time for more than 5 years

    Pros

    The only PRO is the opportunity to telework

    Cons

    Benefits too high, no room for advancement, poor management, training

    Advice to ManagementAdvice

    Listen to those on that actually do the work more.

  10.  

    Assurant Miami

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Miami, FL
    Former Employee - Manager in Miami, FL

    I worked at Assurant full-time for more than 5 years

    Pros

    The salary was commensurate with other lower salaries

    Cons

    The working environment was the least conducive for quality work and productivity.

    Advice to ManagementAdvice

    My belief is that senior management should increase increase focus on employee welfare and less focus on bonuses for senior management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Scottsdale, AZ
    Former Employee - Business Analyst in Scottsdale, AZ

    I worked at Assurant as an intern for more than a year

    Pros

    Medium sized company, Not much work pressure, has flexible work schedules

    Cons

    Less pay. The management needs to get a perspective of what they want to do.

    Advice to ManagementAdvice

    The management needs to get a perspective of what they want to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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