Asurion

  www.asurion.com
  www.asurion.com

Asurion Reviews

Updated December 19, 2014
Updated December 19, 2014
317 Reviews
3.1
317 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kevin Taweel
11 Ratings

Review Highlights

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 26 reviews)

  • No work-life balance, no schedule flexibility, very rigid attendance policy (in 13 reviews)

More Highlights

197 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Growing Company, Changes Being Made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion

    Pros

    Good work/life balance. Flexible hours and salary employees benefit from non-tracked PTO.

    Cons

    A growing company under new management in IT. Re-organizing and shifting to fit up-to-date practices.

    Advice to ManagementAdvice

    Continue to do great business and make strides to build and put your trust in the hard working employees that keep the business running during the hectic transitions.

  2.  

    Strong co, talented mgmt team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion

    Pros

    Talent, hard working teams, fun environment, evolving with industry

    Cons

    Getting larger, decisions have more processes.

    Recommends
    Approves of CEO
  3.  

    Great job with a little patience and common sense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative I in Nashville, TN
    Current Employee - Customer Care Representative I in Nashville, TN

    I have been working at Asurion full-time (less than an year)

    Pros

    Excellent benefits, work from home, tons of optional overtime available. You are given all the tools you need to be successful within this company. But it takes determination and discipline. I see a lot of people complaining about the attendance policy, and honestly, if you're having trouble with attendance you're just plain lazy. You can miss up to 5% of your scheduled time over a 30 day rolling period. Which if you work 40 hrs/wk, ends up being one full work day per month. BUT when you work overtime, you get attendance credits. So if you happen to miss more than one day in a rolling 30 day period? Put on your big boy pants and pick up some overtime that is available almost everyday.

    Cons

    Base pay is not great, but you can subsidize that with incentive payouts, and by upgrading the protection plans. Work life balance also not great, as you're usually assigned to a split shift right off th bat. (4 hours in the morning, 4 hour break, 4 hours in the evening). But they do open shift bids often, so you should be able to get pretty close to the schedule you want within a year. Also, they monitor your calls frequently and you will be notified of you're not doing something right. There are certain points that must be hit on every call, no exceptions. And if they have to tell you more than once, you're getting written up, it happens. A write up is not the end of your career here. There are a lot of rules and regulations to live up to, and management understands that, as long as you're trying to improve, you'll be ok. And yes, some natural intelligence is required to fix people's directv equipment over the phone. This isn't a job where every call fits into one category or another, common sense is key. I've been with the company less than a year, I've gotten 2 raises, and I have great benefits. And to the person who said the benefits were 25% of their paycheck... You should probably come to work more so you can make more money. Top tier PPO benefits are $122/month. If that's 25% of your paycheck, you're doing something wrong. Or... Your math skills are not up to par. Either way, sounds like this isn't the place for you.

    Advice to ManagementAdvice

    Recognizing people for doing a good job is something this place could use some more of. There is a lot of negative being passed around at weekly coachings, so a little pat on the back would make a lot of people feel better. Yes, it's nice to see bonuses on your paycheck when you've hit your metrics, but it also wouldn't hurt to have someone actually acknowledge that this is a lot of work for less than $10/hr, and it takes a lot of patience to deal with the calls we get all day.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company, easy job and pay is great. Basic tech support for cell phone providers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Phoenix, AZ
    Current Employee - Tech Support in Phoenix, AZ

    I have been working at Asurion full-time (less than an year)

    Pros

    Cool environment, great pay for what your actually doing, easy job task on the day to day bases, also great opportunity to move up in company.

    Cons

    Almost anyone can get hired, a lost of constant changes, management just knows how to manage and doesnt know the technical aspect of the job.

    Advice to ManagementAdvice

    Train managers the same way you train employees that way they know the systems and steps of troubleshooting. All the managers know is how to manage, they cant really give any advice as far as troubleshooting and resolving customer issues.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Business/Technical Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Analyst in Nashville, TN
    Current Employee - Senior Technical Analyst in Nashville, TN

    I have been working at Asurion full-time (more than 3 years)

    Pros

    No standard vacation policy. The amount of vacation you get is up to you and your manager from day one. So it is possible to come in the door and take 4 weeks of vacation.

    Good Benefits.

    Very relaxed dress code. Shorts and tees in the summer months and Jeans and tees or sweaters or basically whatever you want to wear.

    The ability to work from home depending on your role. Good work-life balance.

    Cons

    Things are always in flux. There is absolutely no direction within the company. They jump from one shiny new thing to the other.

    Very silo-ed work environment. They are trying to move to a more agile development environment but the move is extremely slow.

    Heavy dependency on contractors on and offshore.

    Layoffs. They have and will layoff full teams in lieu of a "new direction" without warning. So it is extremely unstable.

    Reviews are extremely subjective and seem like they are based on how cool you are with your manager as opposed to your body of work which can make it challenging to get promoted.

    No training whatsoever. Basically you get pushed in the pool and it is sink or swim.

    Advice to ManagementAdvice

    Pick a direction and stick to it. Understand that there is no Asurion without your employees so treat them better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Changing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time (more than 8 years)

    Pros

    Leadership at the management level is trying to make the best of the situation, but is hard at times. Fairly flexible and casual dress code.

    Cons

    Downsizing and constant reorging make it difficult to plan. Culture has changed dramatically over the last year and a half. Feels like a job and not a career.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Sr. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Great compensation, great bonuses. Flexability

    Cons

    Awful leadership, looking for "yes men" rather than innovative ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    not much. ability to work at home

    Cons

    do not care about the employees nor the customers

  10.  

    Ever changing and fast paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Challenging work keeps you interested and their are so many intelligent and respectable people here.

    Cons

    Huge company that feels like its in eternal start up mode.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great career progression in a growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time (more than 3 years)

    Pros

    Your can develop your career at Asurion quickly. The environment rewards high performers for driving results with new opportunities to make an impact.

    Cons

    There is consistent and heavy change at Asurion. It is not isolated to one area of the company. Also, the pace is very fast. In addition, some area's of the company value flexibility, which limits the amount of firm process that is in place. The process adversity combined with the pace and change sometimes breeds ambiguity. People that like to build things and carve their own path will love it. Those who value structure will be miserable.

    Advice to ManagementAdvice

    Continue the double digit growth trajectory, but keep your eye on rewards and recognition.

    Recommends
    Positive Outlook
    No opinion of CEO

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