Asurion Reviews

Updated July 4, 2015
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3.4
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Recommend to a friend
Approve of CEO
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Kevin Taweel
37 Ratings

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Great pay , work life balance is good (in 10 reviews)

Cons
  • There is no such thing as work life balance (in 26 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent (in 13 reviews)

More Pros and Cons

293 Employee Reviews

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  1. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is a great company to grow with.

    Cons

    There is nothing bad that I can come up with.


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lawrenceville, GA
    Current Employee - Anonymous Employee in Lawrenceville, GA

    I have been working at Asurion full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You can work from home, great training, and coaches and trainers are very kind and patient and really care about your success in the company.

    Cons

    No issues with the job

    Advice to Management

    Keep up the great work


  3. asurion review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Support Technician in Nashville, TN
    Current Employee - Premier Support Technician in Nashville, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great work environment and overall a great compnany to work for.

    Cons

    Rules are always changing. Shift bids.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. PSS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits and overtime!!!! Nice place to work

    Cons

    No room for advancement. If you go for an interview they won't tell you amy cons to help you in the next position you apply for


  6. Premier support solutions representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great pay & ability to earn a bonus

    Cons

    The hours are not so great , you have to do a shift bid every six months


  7. Solid, stable, could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Management in Nashville, TN
    Current Employee - IT Management in Nashville, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Seems to be solid company with growth trajectory and constant search for next big thing to implement - usually such approach pays off.
    Good salary and benefits, in my case no outside offer can beat Asurion yet

    Cons

    Smart people and great leaders exist in Asurion but they are in silos. I am working in such silo, so I am lucky, however I see around many mediocre teams. If you happen to be in one - you are screwed....

    Advice to Management

    Recognize and promote smart leaders with human touch. Ignore politics. Be closer to mid management tier and you will be able to recognize such leaders and develop a right culture


  8. PSS Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion full-time (More than a year)

    Pros

    Parts of the culture are fun, and at times doesn't feel like a call center.

    Cons

    No work life balance, pay is okay, bonus structure is flawed, tools issues, and no collaboration when trying to make change to processes or policies that aren't working. Corporate politics.


  9. Great place to work, some kinks to iron out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst in Nashville, TN
    Current Employee - Technical Analyst in Nashville, TN

    I have been working at Asurion (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Unlimited PTO (at least in theory - some teams apparently have a max number of days they can take off, but it seems like a hidden guideline more than a rule); many smart, kind people with a sense of humor! The downtown nashville building is very modern, too. the employee feedback survey this year demonstrates a willingness to improve where Asurion is lacking.

    Cons

    Org changes are frequent; they say you can work from home but on some teams, it's frowned-upon to WFH too often

    Advice to Management

    Work on the "One Team" mentality - the politics in technology keeps us from being as effective as we want to be


  10. Helpful (2)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR in San Antonio, TX
    Current Employee - CCR in San Antonio, TX

    I have been working at Asurion

    Pros

    Great benefits, great supervisors and trainers, overall great company

    Cons

    Schedules do not fit in with a employee with children


  11. RAM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Nashville, TN
    Current Employee - Regional Account Manager in Nashville, TN

    I have been working at Asurion full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work-life balance. Progressive vacation policy - no set time off. Work at home. Smart people running the company, a bunch of Stanford guys. Good vision for future. Culture should be a model for all other companies. Bonuses can be life changing when the company has a good year.

    Cons

    it's touch to complain about this place when you weigh the pros vs. cons.

    Advice to Management

    If McDonald employees soon get double minimum wage, does that mean we get our pay doubled too?



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