Asurion Reviews

Updated March 25, 2015
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3.3
237 Reviews
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Kevin Taweel
32 Ratings

237 Employee Reviews

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  1. So far, so good!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCR in Great Falls, MT
    Current Employee - CCR in Great Falls, MT

    I have been working at Asurion

    Pros

    Great benefits, Great trainers, Great incentives as well as bonus's, Managers are very supportive as well as hands on!!!

    Cons

    Very fast training, stats on call volume kinda sucks!!!

    Advice to ManagementAdvice

    Haven't been here long enough to go there yet.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great Leadership, Poor Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time (more than 3 years)

    Pros

    Asurion has excellent benefits and creates a welcoming and comfortable environment to work.

    Cons

    Management's lack of communication skills creates uncertainty amongst the front-line workers and causes headache for front-line management.

    Advice to ManagementAdvice

    Be direct, precise and transparent when delivering both pleasant and unpleasant news.

    Recommends
    Negative Outlook
  3. 2 people found this helpful

    This was a great environment for learning call centers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Lead in Phoenix, AZ
    Current Employee - Technical Lead in Phoenix, AZ

    I have been working at Asurion full-time (more than a year)

    Pros

    I enjoyed working with the people here and I loved working with all the different operating systems. I get to solve problems all day and get paid for it.

    Cons

    Company values seem to be a "when convenient" deal. Training is sometimes lackluster.

    Advice to ManagementAdvice

    More communication for those on the front lines.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    PSS - "We have to get the numbers up"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Good people, good product, good training.

    Cons

    Inept leadership who simply funnel down the "We have to get the numbers up" message all the way down to the people who don't know how to get their numbers up.

    Advice to ManagementAdvice

    Learn to soften a message and give direction.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful

    The experience working with this company has had its ups and downs, just like any company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Tupelo, MS
    Current Employee - Customer Care Representative in Tupelo, MS

    I have been working at Asurion full-time (more than a year)

    Pros

    Training, promotions, bonuses, easy to make friends, laid back supervisors

    Cons

    Long hours, always needing overtime, low wages, bossy management, "business critical days", graded calls, goals are very hard to meet

    Advice to ManagementAdvice

    My advice to management would be to pick new managers for your centers or check in on them and try to see exactly what they are doing wrong to make so many employees quit their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Asurion has an execellent primere technical support service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Coach in Antioch, TN
    Current Employee - Tech Coach in Antioch, TN

    I have been working at Asurion full-time (less than a year)

    Pros

    The benefits are great, compensation is above average. Employees have many opportunities for advancement.

    Cons

    Scheduling can be a hassle because of the 24 hour workload

    Advice to ManagementAdvice

    New metric business model should be considered.

    Recommends
    Approves of CEO
  8. 11 people found this helpful

    Employee in IT - love hate relationsip

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst III in Nashville, TN
    Current Employee - Analyst III in Nashville, TN

    I have been working at Asurion

    Pros

    Your view depends on your department, position, manager, client or application that you work with and your attitude. Customer service reps have, by far the hardest job (and I'm not and never have been one). They have to deal with people who have damaged or missing phones. Who of us doesn't have their life in their phone? People are scared and mad and the CSRs do an exceptionally difficult job and from the sound of it get very little back from management or the company. Our security personnel are great, very friendly. Always say good morning or good nite - not drones.

    I'm in IT which depending on what you do and who you work for can be good or bad. I've been on both sides. I've held several positions all were good. The difference is management. Good managers want to lead people bad managers view management as a step on the ladder and the employee suffers. People are great, you don't form really deep or lasting relationships because of the pace. We have shared cubes which sucks and makes it difficult to get work done. You will work late in the office or at home it is how all IT shops work.

    I would recommend the company to people who want to work in a fast (on steroids fast) pace environment and who thrive in a changing environment, young people thrive in this environment. If you want a 9 to 5 and a steady pace you hate it.

    Vacation is up to your manager. If you have a good manager, you are granted a fair amount of vacation. Working from home is a huge bonus. Everyone gets a lap top and anyone working with offshore locations get company supplied smart phones. Benefits are outstanding, Medical, dental, vision, 401K with matching, life insurance, etc...

    Cons

    Everyone has a complaint about their job regardless of their job. In this company, everything is about the dollar. The greed of the shareholders and executives is sickening. Cutting 178 jobs to increase the bottom line, when the bottom appears to be healthy shows lack of personal integrity and lack of character and is disgusting. Get rid of the idiot who spend millions on a project when there was no contract. That guy didn't do his homework and cost the company millions. He is a tyrant and should be on the street. 178 people are looking for employment and he isn't one of them.

    Advice to ManagementAdvice

    The customer is NOT always right. Understand you need your employees and make changes to keep them and keep them happy. Recognize achievements across the board, not a few now and then. Make smarter decisions that benefit your employees and your business. Don't overcommit to stop a screaming customer and blame the little guy when they can't meet the deadline. Managers need to manage!! No one knows what managers do. Value the people in the trenches they do the work and know how everything works (or doesn't). Don't insult FTEs by letting them go and giving work to contractors. Contractors should not be the bulk of your workforce. They are supplemental workers, brought in when you need extra hands and when the job is finished the contract is up, they move to the next job. They work for money, not the success of your company. Charging penalties if they don't deliver doesn't make them loyal,it keeps their focus on the money. You will not come out on top, you will lose at great cost to the company.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. Customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Work at home, schedule,nice management

    Cons

    No cons at this time

    Recommends
  10. 3 people found this helpful

    Great company to work for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Great opportunity for movement if you are looking for more than a job.

    Cons

    The growth of the company is always a good thing to have job security however, I feel like I'm unnoticed in a huge group of people and it's very hard to stand how because you are responsible for other's performance and things outside of your control, such as attrition.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Great company despite it all!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SQA Analyst in Nashville, TN
    Current Employee - SQA Analyst in Nashville, TN

    I have been working at Asurion

    Pros

    Flexible work environment
    Ability to work from home
    Great team environment
    Casual dress code
    Decent benefits, pretty decent pay

    Cons

    Stagnant company growth, no guarantee about the future stability.

    Recommends
    Neutral Outlook
    No opinion of CEO

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