AutoZone

www.autozone.com
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  1. 2 people found this helpful  

    Driver/ PT Sales-Easy job (even w/o auto experience), poor pay (just enough to barely get by). Honest, THOUROUGH, review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales (PTS) in Saint Clair Shores, MI
    Current Employee - Part Time Sales (PTS) in Saint Clair Shores, MI

    I have been working at AutoZone

    Pros

    Hardly any pros.

    Easy job.

    20% Emplyee Discount

    Pay a couple cents more than min wage; just enough to get by.

    Hour-long lunch.

    Build relationships with customers and the extremely few good-hearted Zoners. I've met one of the best coworkers that I've ever had. And she/he is member of management. I've been trained on many ins and outs of the company (we both would be fired if any other employee knew that I know what I know) only because this person truly cares about me and my professional growth.

    Typical day consists of clocking in on the computer and getting right to work: answer telephones within 3 rings with memorized 5-step script. Greet customers within 30 feet or 30 seconds of being in the store with "Welcome to AutoZone! What are you working on today?". Look up parts on computers in order to get the customer the exact part and "sell it right and keep it sold."

    Seems pretty easy right? Well, it is. Seems like you'll probably enjoy the job? Well, of course. That is, until you read the cons!

    Cons

    Pay rate starts at only $9-10.50/hr.

    No holiday pay unless you're Full-Time. But be prepared for the possibility of still working on a holiday ( unless AZ is closed).

    No benefits because they start you off as Part-Time (unless they hire you as management). But they make you work undesirablly long and unusual Full-Time shifts when its to management's or another Zoners advantage (see below). And you still won't get any benefits unless you work an average amount of Full-Time hours in one year. And only because at that point they're forced to do so by law. But don't worry, the stingy suckers will slow your hours down in just enough time to prevent offering benefits.

    Gossip and rumors flow around the store more than water flowing through the rivers. Seriously.

    Expressing your problems to upper management is just the same as not expressing them at all! (Speaking from experience). There's kinda an "oh well" type of thing going on.

    Slower location than others. Veerrrryyy slow. Most days, even the shortest shifts seem to drag for eternity.

    Hours are based on sales. So if you're store isn't meeting sales goals due to inadequate business, you're scheduled less hours... Unless, of course, someone quits (as usual) or management or a "favorited team member" wants to take one of their many vacations, or just simply wants time off... At that point, you'll gain a few more hours, which adds a few extra gas money dollars to your check.

    The relationships between management and upper management are obvious and seem much more personal than they should be, creating a feeling of favoritism. Ex: Favoritism is clearly shown as far as special request (time off and not working EVERY SINGLE closing and weekend shifts [ that is almost guaranteed]).
    There is hardly any work/life balance.
    The attendance point system interferes with a good work environment by causing employees to give up on being dedicated to their job. Ex: If you're car breaks down and you call in late (well in advance) and even find adequate coverage, you've stll earned yourself a point. You have a medical emergency? That's another point. You could be an excellent worker (dedicated, knowledge, detailed oriented, professional, etc.), but management will constantly write you up for "violating the attendance policy," which possibly makes you look for another job because you feel as though you'll soon be terminated.

    Advancement arises only because people quit! Accepting the duties that come along with promotions aren't worth the less-than-a-dollar raise.

    Customers are rude sometimes, but that's expected in a retail environment. However, there's always the customers who want to "speak with a guy" although you may know more about their needs and have more solutions than they could even provide for themselves!

    AZ is completely focused on Zoners remembering the pledge, wearing your little pins (similar to Girl/Boy Scout pins), up-selling customers, out-selling competitors, and rearranging the store's inventory layout often. AZ does not care about it's Zoners.

    So many more complaints to express, so little patience (or time) to type it all. By no means is AZ the place to feel secure with starting a career, it's just a j-o-b...Nothing
    more.

    Advice to ManagementAdvice

    Work on fairness for all and making the workplace fun. This job is reasonably easy, but it's no longer desirable after working there for more than 90 days because after this point, you become more awakened to the negative things surrounding you.

    I do not believe there should be in-store employee promotions; Zoners should be promoted and required to transfer in order to eliminate bias decisions due to friendships.

    Do not assign Zoners duties and shifts that you wouldn't want to complete yourself.

    I seriously advise CEO Bill Rhodes to participate on "Undercover Boss" so that he can get an honest idea of his employees point of view. You're not on the frontline everyday, encouraging customers to spend their hard-earned dollars. The company's real Zoners are!! Get a grip on what's going on! ("Grey shirts" barely deserve to be labeled as Zoners)

    I do understand that any company wants profit $$$. But, it takes the very people who are never acknowledged to attract income. Respect, promote, and appreciate us "Red Shirts" ( non management, for those job seekers who are unaware that only management wear grey shirts).

    I honestly wish that I can give a "-5 star" rating. This company doesn't make the scale in my opinion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    No regard to employees. Customers are just dollar signs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Sales Manager in Austin, TX
    Former Employee - Part Sales Manager in Austin, TX

    I worked at AutoZone

    Pros

    FINALLY WISED UP AND LEFT. Got tired of the carrot on the string routine for advancement.

    Cons

    Their best ploy to keep hard working employees was to hint at moving up. Bent over backwards to keep cash cows happy. Chucked employees under the bus for the greater good of upper managements' wallet. Lower volume stores run skeleton crews with the expectation that two people are enough to answer phones (many calls can run 5-10 min+), install batteries and light bulbs in parking lot (5-25+ min), do planograms, run cash registers, handle returns, check-in vendors, stock shelves, repair computer issues and peripherals, etc. Allowed employees to give untrained "advice" on auto repair, all while looking up parts that not only the customers didn't know the name of (not a big deal), but a large majority of employees including a few store managers didn't (big issue). Trained a assistant store manager (a level above my own) on general retail for his first month of employment. When there are several more qualified PSM's around the area who know the in and outs of AutoZone. Had 7 different store managers in less than 6 years. Many of whom lost their positions due to lack of preparedness on part/support (or lack there of) of district management. In fact trained some SM's on internal software... And ethics. Over hear DM's reasons for not promoting deserving hard workers for personal outside of work reasons. They would cut hours due to sales. Which not totally unreasonable, but, very callous when a SM pleads that part timers need hrs and the response on open conference call from DM used an expletive to describe part timers". Constant focus on metrics didn't matter if your store was top 3 for months at a time. Come up short on one and the threat of write-ups are all you hear for a month. No incentives for sales. Clearly posted that SM and above receive gifts and/or bonuses for the "grunts" effort. Take this job if your looking for operations, inventory, customer service, call center, cashier, tech support, diagnostics, auto installation (just the tip of the iceberg) all rolled into one.

    Advice to ManagementAdvice

    Uninterrupted time for CBT instead of SM's clicking through them so employees who need it; can learn. Not just have them sign in and throw them in the fire. "Shadow training"? That's laughable, more like you help that line of people; if you need me I'll be busy dealing with this line. In fact, some actual training. don't know how many people are told to do things to their vehicles that employees have zero clue on. Most auto info comes after the fact. Like frying a computer on a bad battery install or ensuring a customer the vehicle won't overheat when the employee says its okay; If, you take it easy... Even though steam is already pouring out. Take the lead of other retail stores. Have actual positions for the many, many, many tasks that usually get assigned to the one or two employee(s) competent enough to do them. When you "train" one employee in a day course; don't ask them to train their home store because there is never time allotted to do so. Those courses are a joke anyway. Trainers ask who knows the answer. Someone educated in auto systems answers and they move forward without another thought to the rest of group who doesn't get anything from it. They should focus on the people NOT raising their hands. And, a better language translation service instead of calling another usually already busy store just to further stretch the ridiculous payroll thinner. More than $20 for an employee Holiday party for a dozen+ people would be nice. Cheap, cheap, cheap. Don't want to cut into the quarter after quarter gain profits, ay. Don't post all the incentives on KPI printouts about how SM and higher get jackets, electronics and/or cash bonuses. Just a slap in the face to the workers who actually bring the money in to the store. Give some consideration to those who keep your pockets full. Oh, and read up on your technical bulletins direct from the manufacturers. Fuel injector cleaner voids almost all warranties because it damages modern fuel systems.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Very Bad Experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AutoZone

    Pros

    Hiring process was easy. Later I found out why. (High Turnover)

    Cons

    No training for new hires. They just throw you out there, sink or swim, and then do not give hours if you are not already a pro.

    Advice to ManagementAdvice

    Take the time with people you hire. You may not need to keep replacing them.

    Doesn't Recommend
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  5. 3 people found this helpful  

    I had a horrible experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Sales Manager in Reading, PA
    Former Employee - Parts Sales Manager in Reading, PA

    I worked at AutoZone full-time (less than a year)

    Pros

    The only pro working for this company was the benefits.

    Cons

    No real training of new employees. You are sent for "training", however the only thing we learned was the "cheer" and sexual harassment. We did not learn to open or close the store, returns, company policy, or anything that would help an employee better do their job. It was very disappointing.

    Advice to ManagementAdvice

    Actually have real training for new employees that doesn't revolve around a cheer. I personally did not take a job in an auto parts store to be a cheerleader.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    If you are looking for a company that cares, don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AutoZone full-time

    Pros

    They are in a recession proof business.

    Cons

    AutoZone is out of touch with its employees. The corporate office is run by legal and finance with little regard to doing what is right by the employee. I would not recommend this company to anyone. They will treat you as a number and throw you away when they are done with you.

    Operationally they are very slow to react to market conditions. It takes months to get anything approved. To make their annual bonus they simply cut back on spending to look good to Wall Street. There is no innovation happening behind these four walls.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Good people to work with, terrible company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Red Shirt in Hammond, IN
    Current Employee - Red Shirt in Hammond, IN

    I have been working at AutoZone part-time (less than a year)

    Pros

    There are fellow co-workers that are fun to work with. Since I'm part time, I work a lot when the store manager is off duty. This lessens the need to adhere to all the BS rules.

    Cons

    Pay is a joke. Dress code is costly to afford (not provided) and strictly enforced even when its of no real importance to actual customers we serve. Employee discount is a joke. Autozone parts and products are poor and often replaced under warranty. They are portrayed as garbage by a large number of commercial account. Duralast name not well received. Commonly refer to as "Duracrap". Makes you install parts on customers cars (i.e. batteries, headlights, wiper blades) in horrible outside conditions. I don't get paid enough to be a parts installer.

    Advice to ManagementAdvice

    Sack it up and do better. Your no where near as good as you think you are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    cooperation that cares less about its retail employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Sales Manager in Riverside, CA
    Former Employee - Parts Sales Manager in Riverside, CA

    I worked at AutoZone part-time (more than 3 years)

    Pros

    its a job. high demands for sales and customer service and other store duties, but little hours for work. barely no training.

    Cons

    little pay even with experience and auto parts or mechanics. hours only available depending on sales, benefits isnt worth paying for. alot of turn overs and managements can careless.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Sales Manager in Bronx, NY
    Former Employee - Parts Sales Manager in Bronx, NY

    I worked at AutoZone full-time (more than a year)

    Pros

    I have no pros for this company it was a waste of a year of my life

    Cons

    They weren't flexiable with schedule. You get paid too little. No one cares about you. It's like high school every one talks about you. The pay sucks. They ask for way too much

    Advice to ManagementAdvice

    Nothing just go bankrupt for all I care

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    One of the worst companies I've worked for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Sales Manager in Crowley, TX
    Former Employee - Part Sales Manager in Crowley, TX

    I worked at AutoZone full-time (less than a year)

    Pros

    20% discount is great, hours were decent, pay was decent, helping people was fun

    Cons

    Lack of advancement opportunities, pushy members of management, lack of understanding of employees personal lives

    Advice to ManagementAdvice

    So let me start by saying, I loved my job. I loved being able to meet new people and help them fix their cars. Hell, just talking about cars all day was fun for me. So, this isn't just some bitter former employee. I'd go back to work for them in a heartbeat, IF they could fix the problems with their management.

    In 3 months, I went through 2 different stores as a PSM with the same problems at both stores; incompetent management. I don't know where they hire these people to be store managers from or how they decide they should be promoted to such positions, but neither store manager I worked under knew enough about cars to be running a parts store. And what's worse, is they only care about their bonuses. AutoZone will tell you that satisfied customers are what we care about, but at the end of the day, they only care about money. You're not a customer, you're cattle in the herd being moved along as quickly as possible. None of the hourly employees at either of my stores liked how we had to treat customers.

    I'm sure you've been in there and had them try to sell you the newest snake oil in a bottle guaranteed to make your car run like new and give you 45 MPGs, well that's only to boost sales and bring in money. Let me let you in on a little secret, we know the stuff don't work! And the one's who don't (usually the store managers) don't care, they just want your extra $4-8. And we had a saying, "WITTDJR"... What it takes to do the job right... What a joke. We don't care that you do the job right, we just want to ring you for as much money as possible while you're in the store. Case in point, we sold 2 types of brake lube for brake jobs. One was $1.49, and the other was $3. While the $1.49 packet was plenty, I first hand heard a District Manager tell employees to quit selling it and go to the more expensive one "not because its better, but because it brings in more money". And another little tid bit of information, YOU DON'T NEED BULB GREASE!! It is the biggest con ever to tell people that it extends their bulb life. Unless you're putting lights on a boat trailer, or a vehicle you plan on regularly submerging in water, its pointless. In fact, in everyday use, I've seen bulb grease lead to bulb failure prematurely more times than I've seen it extend the life of a bulb.

    Where the majority of us had problems was when we were told to "push" an item. That wording alone is enough to upset most employees and make us feel like we're doing something shady. When you have to "push" an item, it means you have to lie or do whatever you can to sell something that someone doesn't want. We're supposed to give "trustworthy advice" but most of the people who come in either know they don't need it or are willing to be screwed out of a few more bucks because they don't know they don't need it. The second type of person is the type I feel the worst for, because they are literally being conned out of money by some pipe dream about how great of a product they are buying.

    But all of that aside, cause lets face it, not all of us actually tried to force people into buying stuff they didn't need, my breaking point came from my District Manager. Not only did he call our store and threaten to fire everyone there because our WITTDJR numbers weren't high enough, he also wanted us to put our jobs before our families. When I transferred to my new store I explained to them that I was a single father to a 9 year old son and that I kept my phone on me and on at all times, just in case. It didn't seem to be a problem to begin with until the one day my son text me while I was at work and I responded. Now I know that every company has policies about cell phone use at work, but it was the first time I had ever had my phone out when someone was in the store. There were no customers at the counters and I was hidden behind a register, yet answering my sons text was the most horrible, God-awful thing I could have done. Yet, my DM didn't have the testicular fortitude to say anything to me about it at the time. He told my store manager and then came back in the following morning. When the store manager and DM were there, they felt it best to corner me in the back of the store and demand that when I'm at work and on the clock, that my child does not take priority. I explained the situation yet again to the DM who bluntly told me he didn't care. Because of his lack of understanding, I told him that if it was such an issue that he could let me go, but instead my store manager said that he would just cut my hours down to none and force me to quit.

    If AutoZone's managers would be a little more understanding of people's situations at home, perhaps the job wouldn't be near as bad. The pay was decent and the job was fun. But there has got to be some changes made to the attitudes and demeanor of those put in positions of authority.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    AutoZone Hub Driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hub Driver in Wichita, KS
    Former Employee - Hub Driver in Wichita, KS

    I worked at AutoZone part-time (less than a year)

    Pros

    I wanted a job that got me out of the building so to speak and it did that for me. The job was fine to do once you taught yourself how to do it. Pay was OK for mostly windshield time. The people in general were decent to work with.

    Cons

    Drivers who were red shirts and had been with the company for a few years received favoritism on scheduling ie: easy routes opposed to hard routes - shifts/weekends/holidays/time of shifts, etc. Newer hires got the shaft on everything. Working 32 hours or less in a week (no chance of overtime pay) but pulling 12 hour shifts with no overtime pay -OR- spending 5 days putting 22 hours together which is not monetarily worth it either. In other words - They don't care. (about anything when it comes to hub drivers). Now comes the fun part. I had a grey shirt Hub Coordinator/ Supervisor that was an angry, hostile and degrading person to people under him and made my life miserable when I was in the warehouse doing my work. He was the type person whom you couldn't even stand in the work area in the right place. He would huff and puff and throw fits around you like a 6 year old child. Threats about job performance were a daily occurrence with this person also. I asked him to fire me many times out of frustration but he couldn't do it because he didn't have the authority to do so. Total lack of management in this store from top to bottom. Grey shirts treat red shirts like crap. Was a joke working for Autozone. I made it about 9 months before I came to my senses and quit. With out a two week notice. Imagine that. They don't deserve employees in this store.

    Advice to ManagementAdvice

    Do your job and stop letting things go when it comes to bad employees. Get rid of them. I don't care how long it has been over looked. You have a grey shirt in your store who is creating a hostile work environment. Grow a pair and deal with this person.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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