AutoZone

  www.autozone.com
  www.autozone.com

AutoZone Reviews

Updated December 11, 2014
Updated December 11, 2014
712 Reviews
2.8
712 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AutoZone Chairman, President, and CEO Bill Rhodes III
Bill Rhodes III
415 Ratings

Review Highlights

Pros
  • You get a 20% discount on everything except special order parts (in 36 reviews)

  • You can learn a lot about cars if you're around the right people (in 15 reviews)


Cons
  • Upper management wants employees to be a door mat and let everyone walk over them (in 65 reviews)

  • part time assets as to avoid the new Health Care laws as best as they could (in 43 reviews)

More Highlights

138 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    AutoZone Hub Driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hub Driver in Wichita, KS
    Former Employee - Hub Driver in Wichita, KS

    I worked at AutoZone part-time (less than an year)

    Pros

    I wanted a job that got me out of the building so to speak and it did that for me. The job was fine to do once you taught yourself how to do it. Pay was OK for mostly windshield time. The people in general were decent to work with.

    Cons

    Drivers who were red shirts and had been with the company for a few years received favoritism on scheduling ie: easy routes opposed to hard routes - shifts/weekends/holidays/time of shifts, etc. Newer hires got the shaft on everything. Working 32 hours or less in a week (no chance of overtime pay) but pulling 12 hour shifts with no overtime pay -OR- spending 5 days putting 22 hours together which is not monetarily worth it either. In other words - They don't care. (about anything when it comes to hub drivers). Now comes the fun part. I had a grey shirt Hub Coordinator/ Supervisor that was an angry, hostile and degrading person to people under him and made my life miserable when I was in the warehouse doing my work. He was the type person whom you couldn't even stand in the work area in the right place. He would huff and puff and throw fits around you like a 6 year old child. Threats about job performance were a daily occurrence with this person also. I asked him to fire me many times out of frustration but he couldn't do it because he didn't have the authority to do so. Total lack of management in this store from top to bottom. Grey shirts treat red shirts like crap. Was a joke working for Autozone. I made it about 9 months before I came to my senses and quit. With out a two week notice. Imagine that. They don't deserve employees in this store.

    Advice to ManagementAdvice

    Do your job and stop letting things go when it comes to bad employees. Get rid of them. I don't care how long it has been over looked. You have a grey shirt in your store who is creating a hostile work environment. Grow a pair and deal with this person.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Your time is NOT valuable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Driver
    Current Employee - Commercial Driver

    I have been working at AutoZone full-time (less than an year)

    Pros

    Training and experience with automotive part and problems

    Cons

    Your time is not valuable to AutoZone unless it is spent doing things for AutoZone, Spastic work hours with little to no explanation (even if you have a set schedule), Incompetent management at multiple locations, manager authorization required every time for most transactions which takes up valuable time that could be used helping customers.

    Advice to ManagementAdvice

    I have worked for this company twice, in two different locations, in two different positions. Both times I have been shown in the following ways that AutoZone does not value my time: I have lost count of how many times opening managers have been late. I have lost count of how many times employees INCLUDING managers have been late or absent with little to no notice, many employees, again, INCLUDING managers have shown little enthusiasm in their work. I will never recommend anyone work at AutoZone because of this.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It has highs and (lots of) lows...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Sales Manager
    Current Employee - Parts Sales Manager

    I have been working at AutoZone part-time (more than 10 years)

    Pros

    Helping customers with their day to day problems with their vehicles. There are some good people to work with.

    Cons

    Management. There are normally two people behind the counter after 6:00 pm. Customers complain that there is not enough employees to help them when one of the two is ALWAYS outside with GOTTChA or in the back getting a part. May customers leave to go down the street to the competition. CONSTANT NAGGING by the dm about trivial things from opening and closing tasks and KPI's being in the toilet.

    Advice to ManagementAdvice

    It is harD to hire quality people and harder to keep them. Refocus on the customer and not your cut of the profits, which no one below manager sees. Keep another body behind the counter After 6:00.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Psm in Reading, PA
    Former Employee - Psm in Reading, PA

    I worked at AutoZone full-time (less than an year)

    Pros

    They offer benefits to employees.

    Cons

    They send employees for "training" in Philadelphia. My training mostly consisted of learning the "cheer" and not day to day knowledge that one would expect to learn. I did not learn open or closing procedures, register or returns, only sexual harassment and the cheer.

    Advice to ManagementAdvice

    Train your employees. Listen when you are told about employee theft. I left due to lack of training, and frustration of upper management showing favoritism and not firing an employee whose register was short every time she worked.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Sales management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Sales Manager in Jackson, GA
    Former Employee - Parts Sales Manager in Jackson, GA

    I worked at AutoZone full-time (more than an year)

    Pros

    20-30 % discount provided for all employees

    Cons

    Most store locations are too under-staffed to provide quality customer service.

    Advice to ManagementAdvice

    At a minimum, have (3) employees on duty at all times.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    AWFUL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Sales Manager in Aurora, CO
    Former Employee - Parts Sales Manager in Aurora, CO

    I worked at AutoZone full-time (more than an year)

    Pros

    Working with car parts and sales.

    Cons

    Very little to no training, management that acts like children, awful hours always changing, little pay, management plays favorites, VOILATES LABOR LAWS see AutoZone class action law sues . Could be the best parts company out there but do to middle management that acts like children and make demands then under the staff store or hires morons as store managers because they are willing to work long hours for little pay, be better to hire qualified individual. Store got robbed twice at gun point, management could care less.

    Advice to ManagementAdvice

    Do not hire managers who have been fired or laid off from other companies. Stop only documenting negative info on employees. Quit running a hostel work environment and you know what I mean. Weekly gross sales in my store drop from about $34,000 to about $25,000 after I quit yet I was graded as a below average employee. Let the numbers speak for themselves. 30 cent raise after a year get real.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Sales Manager
    Current Employee - Parts Sales Manager

    I have been working at AutoZone full-time

    Pros

    You can work 40 hours if you want. 20% discount (except oil).

    Cons

    You are a sales person first and last. MAKE MONEY MAKE MONEY. Pressure sales, threats of loosing job if you don't sell as much as they want you to sell. Only the store manager and District Manager get bonuses if they reach/exceed their target, so you are putting money in their pocket. If you made commission on certain sales that they want you to push, you would make good money. It's better to sell phones, at least you get some kinda cut. Here they tell you "You get to keep your job". Store Manager and District Manager told me that. Be a Commercial Manager, at least then you can get what you make bonus wise. This company sucks, I cannot wait to find another job. I hate showing up for work, I hate looking at the Autozone sign,

    Advice to ManagementAdvice

    If you want PSM'S to push sales, offer a monetary incentive. Money is what makes the world go round., you as a business know that; do you think we as employees don't know that too? That's why it's a revolving door of employees here. You don't take care of employees, yet your stock is $540 a share!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Cult like culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Observer in San Diego, CA
    Current Employee - Observer in San Diego, CA

    I have been working at AutoZone full-time (more than an year)

    Pros

    Nothing at AutoZone is good, its a company that exploits part time help to improve its profit margins and share price, which by the way they rather buy their own company stock rather than create full time American jobs.

    Cons

    Believe it or not you have to know the AutoZone cheer. If you don't say the cheer you become a pirah...No I'm not kidding. You can actually hear people saying the cheer in their cubicles to themselves so management will view them as loyal. I'm not kidding, its really that bad...

    Advice to ManagementAdvice

    You run the stores with part time help, so helping the American economy AutoZone is not. Their IT department is plagued with poor vision, poor management and cost over runs that they rationalize as "Doing it right" LOL

  10. 2 people found this helpful  

    Hours and Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AutoZone full-time (more than an year)

    Pros

    Like the products and the pricing

    Cons

    Hours - 3 hours one day, 12 the next. Closing one day, opening the next. Payraise only 11 cents!!!

    Advice to ManagementAdvice

    1. Customers in the store take PRIORITY over the phone
    2. Keep the employees HAPPY, or you will lose them and have to constantly train new ones. (wasting time and money to get new employees "up to speed")

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Very little employee loyalty, too much management drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Cincinnati, OH
    Former Employee - Sales Associate in Cincinnati, OH

    I worked at AutoZone part-time (less than an year)

    Pros

    Pay was better than minimum, you learned a lot of things on the job if you didn't know it already. Most of the customers were okay, and the employees varied.

    Cons

    Managers were either too hands-on or too hands-off; never the right amount. I was never properly trained, store-level management was restructured once while I was there, and the new manager brought her old employees with her, and those of us that were there already were slowly phased out of the schedule; I went from 22-25 hours to 3 hours, to none. For three weeks before I was eventually terminated. Management all liked to complain about one another, there wasn't any set way for them to do things, so every time a manager was moved it threw a wrench in everything, and all they did was complain.

    Advice to ManagementAdvice

    Just because your managers USED to be a good store leader, doesn't mean they still are. District managers need to talk to and interact with the red shirts as well, because our manager made it awfully hard to go above her head.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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