AutoZone

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AutoZone Reviews

Updated August 15, 2014
Updated August 15, 2014
653 Reviews

2.8
653 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AutoZone Chairman, President, and CEO Bill Rhodes III
Bill Rhodes III
397 Ratings

Review Highlights

Pros
  • You get a 20% discount on everything except special order parts (in 31 reviews)

  • Work schedule is pretty decent and the best benefit is the employee discount card (in 26 reviews)


Cons
  • long hours no appreciation no backing from upper management un real expectations for one person to fulfill (in 58 reviews)

  • part time assets as to avoid the new Health Care laws as best as they could (in 39 reviews)

More Highlights

137 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    They simply don't pay enough for the expertise they require.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are not many pros to working there. The only good part is that when you are hired full time you have guaranteed hours and benefits.

    Cons

    The pay is very low considering the skills they want. You start as part time for just over the minimum wage. You have to deal with many horrible customers and they expect you to know cars better than most mechanics. They don't pay enough for that.

    Doesn't Recommend
    Neutral Outlook
  2. 3 people found this helpful  

    Too much focus in the wrong areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Sales Manager  in  Dallas, TX
    Former Employee - Parts Sales Manager in Dallas, TX

    Pros

    If you like working in as a pseudo-mechanic this is the place for you.

    Cons

    Too much focus on check-out challenges, bulb grease and knowing the 5 steps to good customer service. I was repeatedly called and asked the steps by the DM who threatened my job because I didn't know it verbatim. The DM would always side with the customer regardless. One guy got a $50 gift card even though he intentionally vandalized the store with a product by spilling it in the back isle after I refused to give him the $50 product for $25. Later the same guy returned and physically threatened me in front of all the other customers unprovoked. Stores are terribly understaffed especially on shipment nights.

    Benefits suck. Pay is too terrible to make any kind of living. Worked there 6 months as a Sales Manager.

    Advice to ManagementAdvice

    Hire more people for your store and forget your bonuses that you get for keeping hours below a certain threshold. Care about your employees and pay them what they deserve. Be fair with the schedule and don't play favorites with your buddies.

    Disapproves of CEO
  3. 2 people found this helpful  

    Store sales and commercial sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts and Commercial Sales  in  Fayetteville, GA
    Former Employee - Parts and Commercial Sales in Fayetteville, GA

    Pros

    decent hours, easy work, commercial sales is more enjoyable.

    Cons

    poor pay, odd hours (closing and then opening the next morning) lack of respect, very little opportunities for advancement.

    Advice to ManagementAdvice

    respect your employees, follow through with your promises.

    Disapproves of CEO
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  5. 2 people found this helpful  

    does not care about its employees

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    At least you get a pay cheque

    Cons

    it makes sure it pays min wage

    Advice to ManagementAdvice

    care about your employees

  6. 2 people found this helpful  

    Terrible trial period policy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound  in  Danville, IL
    Former Employee - Inbound in Danville, IL

    Pros

    - Ten hour work days.
    - Three consecutive days off every week.
    - Competitive wage.
    - Staff was very polite and easy to get along with.
    - Vacations and other benefits after 90 days.

    All in all it was the best job that I had ever had really. I did get let go recently due to a technicality that I plan on fighting.

    Cons

    - Mandatory overtime at the end of your shift almost daily.
    - Mandatory overtime (full days) at least once a month, and can break your days off apart.
    - Being an equipment driver poses many health risks including, back pains, neck pains, internal organ damage due to bouncing around on uneven floors.
    - Dusty/filthy work environment that can and in my case did cause asthmatic fits while inside the building.

    The final Con that I have about this company is their policy with handling temps (temporary employee who's full time eligibility is dependent on a 90 day trial period.)

    It would seem to me that if I am working through a temp agency, the employer (AutoZone) is seeing how well I learn the job, get along with others, preform the job duties, among other things. This is to continue for 90 days, at which point Autozone made me a job offer. I was now considered an "Autozoner" and received a 30% pay increase overnight.

    For some reason after being hired on directly through AutoZone, they started ANOTHER 90 day trial period. Unfortunately, I was unaware of this and missed 4 days in a 90 day period due to illness and complications due to weather. 4 days for someone on a trial basis is labeled for termination, where as someone beyond the 90 day trial period has 12 days to use throughout the year. I was 3 days away from hitting my 90 day mark and being taken off the "invisible" trial period. I say invisible because I do not remember any documentation that I signed agreeing to understand that I was. I was hired on, therefor, the trial was over. They wanted me and had already taken 3 months to make the decision. Why would they need more?

    Advice to ManagementAdvice

    Remove the secondary trial period from new "Autozoners." You may be an at-will employer, but there are laws in place that I believe will get me back-pay for holidays, accrued vacation time, and more. Good Luck, I have a feeling you are going to need it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Psm
    Current Employee - Psm

    Pros

    If you work like a slave, and leave on good terms, you'll always have a job or be rehired. There is opportunity for advancement but you'll need to drink a lot of Kool Aid or suspend reality. There are a lot of good hearted and helpful people you'll work with.

    Cons

    All the negative comments are so true. A company built on the exploitation of their workers. Examples? It begins even before you start your first day, they make you spend $$$ buying their uniform, which is illegal in my state, they get around it by calling it "dress code." I've seen employees made to stay at the store during major hurricanes and blizzards while honestly fearing for their well being. Their pleas to leave being denied by district managers. For years and years they made the closing workers punch out and run end of day reports and still required the employees to do tasks off the clock. They had to be sued to stop the practice. There is absolutely no training. They force well meaning, but inexperienced young folks to work on cars, typically in the rain/snow/sub-freezing weather. If you get sick from being forced to work outside, there is no sick time. You can be literally be fired for missing three days of work within 9 months. Denied breaks or delayed breaks are normal. People are forced to sell add on items to customers. Big deal, every place has sales pushes, right? Wrong. Autozoners are constantly being threatened to sell high priced and high profit grease packets to customers and not the better valued larger sized product that will save them money. I've seen single parent's hours cut to one day because they didn't sell their quota of grease packs. The company doesn't care if you sell an engine to someone, they only care about grease packets and other add on register sales so the managers and DM will look good. People with 30 years auto experience, owning part stores, etc. don't mean anything to them, it is the employee that sells the most grease packets that can't even put in a battery, etc. that matter. The people that sell the most grease packets get the promotions. I call them "grease packet managers" and they are the reason you get poor service when you go into an autozone because they don't have any real life experience (or manager training) and now run a million dollar business. The company says customers come first, but employees know better, The company doesn't really care, they care that one of the 15 garbage cans wasn't emptied and not that you changed 30 wipers outside during a blizzard while you had the flu.. Or changed a customers alternator belt on the side of a highway. They will say they care, but don't. Customer compliments are the first message deleted on a district managers message list. Read all these comments posted here by the real workers - the ones in the stores that do the work and not the high paid DMs, or the ones who have cushy jobs in Memphis or the regional office. Maybe the multi million dollar CEO will get the message. Like he says, "It's a great day to be an AutoZoner." Too bad the majority of people that work for him and make him rich don't earn a living wage. Disgusting...

    Advice to ManagementAdvice

    Honestly value your store employees by deeds and not just giving lip service. They can see through the smoke. When you treat your employees right, they take care of your company. Get some reality by talking to the PSMs and Red Shirts and not the DMs and others who are just looking out for themselves and don't have the guts to tell you the truth (assuming you want the truth). Here are some concrete things that can be done now to improve the loyalty of your employees:1) Provide uniform items like other companies and don't circumvent laws by calling them dress code. Employees making $8/hr can't afford to spend $100 for uniforms before they even start. Also don't charge full retail to employees for uniform items. It starts employees off thinking that the company doesn't value them. 2) When the weather is dangerous and there are weather emergencies declared, don't make stores stay open beyond reasonable hours. It tells employees that you don't care about their well being. 3) When employees are owed money for mileage, etc. don't deny paying them or make them jump through hopes to get what they are owed. 4) Hire more people in the benefits department so employees don't have to call dozens of time to take care of issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Possibly the worst place I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Sales Manager  in  Vancouver, WA
    Current Employee - Parts Sales Manager in Vancouver, WA

    Pros

    20% discount is the only good thing

    Cons

    Very little pay for what you do. Expects the world from employees but offers nothing in return. No room for advancement( not like you would want to anyways)

    Advice to ManagementAdvice

    Pay your employees better. $10hr for a manager is a joke.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    not a good environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Jonesboro, LA
    Current Employee - Sales Associate in Jonesboro, LA

    Pros

    not that i can think of

    Cons

    no good pay raise 10 cents a year and no good benefits

    Advice to ManagementAdvice

    very poor management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Not flipping burgers, but not too far from "human robot" type labor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Psm  in  Houston, TX
    Current Employee - Psm in Houston, TX

    Pros

    - decent benefits offered

    - slightly above minimum wage entry level positions

    Cons

    - motivational posters sent from corporate have been hung in our office which pose the question "what are you doing to make sure that i'll be a return customer?" My answer would be "well sir, between the 2 employees you've staffed per shift to cover sales, phones, online orders, VDP orders, HUB orders, truck delivery, HUB delivery, FEDEX delivery, cycle counts, inventory, openings, closings, store cleaning, front-facing, overstock, check in returns, managers next day review, change orders, armored car, battery/alternator/starter testing, check-engine-light testing, drawer counts X3, petty cash counts, drawer reconciliations X3, I'm doing all that I can to keep the customer happy. I would then pose the question right back to them, "besides short-staffing your store with 2 employees to maximize profits, what is corporate doing to keep our customers happy, besides creating excessive lines and wait times created by the under-staffing?"

    - corporate will not prosecute shoplifters or allow employees to notify law enforcement of violators

    - not nearly enough people scheduled or adequately staffed to complete the "daily corporate workload task-list"

    - pressured to convince the customer to buy that almighty "holy water" of automobiles, (engine oil and fuel additives), which, as any chemist, race engine builder, or oil analysis lab will tell you, works on the same principle as holy water (faith, not science)

    - corporate pressure to hustle the customer to buy ketchup-condiment-sized packages of unneeded greases, also known as WITTDTJR

    Advice to ManagementAdvice

    Its fairly obvious to an astute observer that you profits are paramount, taking precedent over your customers and employees alike. Bring the company back to old fashioned standards where customers and employees are not treated like cattle, but rather, like invaluable business partners. When the employees are well cared for, their customers are well cared for as well. When you dumb-down the pay and treatment of employees to fast-food-industry levels, your customers pay a price, and as a result, so does your profitability and stock price.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Doesn't care about it's employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If I find one, I'll let you know.

    Cons

    Go to school and get cut to part time then close every weekend night. Company stands behind the customers, but not the employees. If customer is the issue and complains, then the employee is wrote up. Don't get a family member sick, they say they'll help you, they don't. Customer count is down, store manager gets cut down on this, but the company does nothing to help drive the customers in.

    Advice to ManagementAdvice

    Get real. Stand behind our employees! Do something to drive the customers in.

    Doesn't Recommend
    No opinion of CEO

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