Avaya

www.avaya.com
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Avaya Reviews

Updated February 24, 2015
Updated February 24, 2015
133 Reviews
1.0
133 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
133 Ratings

Review Highlights

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

133 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    How not to manage a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Many jobs are virtual.
    The employee's are experienced and dedicated.
    The products are good.

    Cons

    The executives have no idea how to manage.
    No one is ever promoted into an executive roll.
    Executives come in reorganize and then are fired or quit within a year.
    No one gets any extra compensation in the form of raises or bonuses except for Kevin Kennedy who's raise earned him the cover of COmputerworldUK.

    Advice to ManagementAdvice

    Promote some of the people who actually understand the business. Create a culture of good management starting at the top rather than continuing to hire politicians from outside that have no idea how to manage.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Worst leadership to date

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer
    Current Employee - Developer

    I have been working at Avaya full-time (more than 5 years)

    Pros

    The people I work with are amazing, very talented and very motivated, despite all the bad leadership decisions

    Cons

    - Organizational shuffling used to "fix" problems instead of tackling the issues head on
    - Leadership wants things done its way, and its way only
    - Leadership does not consider success to be the ability to deliver a high quality product that our customer wants. Instead, success is measured by who gets to make a decision vs the other person in the room.
    - The good decisions are take 2 years too late. It seems we are always re-inventing the wheel, and never getting a chance to give our customers what they want. And when we do decide on a good wheel design, Leadership mis-plans the whole thing and we end up having to do it all over again the next year
    - No promotions or raises for over 3 years now
    - Lay-offs, Lay-offs, Lay-offs. Cost is the bottom line.
    - Very unrealistic goals set by the leadership team, and they are completely unwilling to accept the reality of resource constraints.
    - Leadership is willing to blame anyone and anything, including previously-successful processes, to explain why we fail to deliver on their unrealistic expectations

    Advice to ManagementAdvice

    - Listen to your managers when they tell you what they can and cannot accomplish. They're not trying to short-change you, just being realistic
    - Stop trying to re-invent the wheel.
    - Produce what your customers want, not everything that you can do. Over-producing and overachieving is not a good thing. Customers do not want phones and systems that can do everything from ringing to spoon-feeding the customer! They will use what you give them if it is a good quality and well-priced product that is simple and easy to use. Don't try to cram everything into the applications you develop. That is not what a customer wants!
    - Outsourcing looks good on the books, until you fail to deliver or produce low quality products.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Run from it!!! unless you need to pay your mortgage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Santa Clara, CA
    Former Employee - Marketing in Santa Clara, CA

    I worked at Avaya full-time (more than a year)

    Pros

    So few pros... Maybe base compensation and the ability to work from home most of the time to save gas... Nothing else comes to mind

    Cons

    So many cons... I'd start with a terrible leadership team (CEO and his directs), certainly the worst of all companies I have worked for. Not only they are weak but also they insulate themselves from middle management, do not foster a culture of inclusion and feedback. There are no skip level reviews or formal 1:1s with VPs and above. They always know best. Second, customers are always the last thing taken into consideration when leaders decide product strategy, pricing - no one cares what customers will think about the decisions leadership team takes. Third the culture of fear. Expressing diverging opinions is frequently a career-killer attitude. Fourth, no bonuses, regardless of how well you perform. Bonus is just an illusion... Except for the leadership team who keeps rewarding themselves with loads of retaining bonuses while the general population gets nothing despite their contributions. Fifth, virtual teams. Virtually 100% of individual contributors work remotely so it's impossible to develop connections and accelerate time to market - no one has a minimum sense of urgency across this place (maybe because everyone knows there will be no bonuses anyway). Sixth, terrible reporting systems and lack of understanding of the business. Results run on a monthly basis no one has the pulse of the business during the month. Seventh, it's not because you have relocated to Silicon Valley that you suddenly morphed into a cool tech company. The level of bureaucracy, hierarchies, leadership isolation still make Avaya very much a 200-year old telephony company when it comes to corporate culture. Eighth, too many reorgs just for the asking of reorging. Ninth your technology is old and is being disrupted and your leaders do not want to accept it. Who the hack cares about pbx and ip phones in the days of mobile apps... Seriously... And tenth, the workforce - after years and years of friction only the incompetents who can't find a job anywhere else stayed around, in hopes to cash their checks every Friday... There is no energy left in the people, just a bunch of 50+ yr-old white men hoping they don't get the boot in the next round of layoffs (and believe me, they are coming soon, there's over $1B in debt principal coming due soon).

    Advice to ManagementAdvice

    Get the heck out of this company - You destroying it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Worst most traumatic experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Applications Specialist in Denver, CO
    Former Employee - Systems Applications Specialist in Denver, CO

    I worked at Avaya

    Pros

    Not there any longer, nor is anyone I care about.

    Cons

    No sense of value or respect for the employees or their years of technical and customer service experience. I went from loving my job to experiencing levels of stress and anxiety associated with PTSD.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Going downhill fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Avaya full-time

    Pros

    Opportunity to learn. Ability to work remote.

    Cons

    There is a culture of incompetence in IT. Unfortunately management is in bed with certain product companies and aren't focused on solutions. Politics and corruption are everywhere. I know of consulting firms billing for "ghost" contractors. Not a happy place anymore. There has been a mass exodus of talent in the past two years.

    Advice to ManagementAdvice

    $100 / hr for one great consultant is far better than $30 / hr each for incompetent consultants!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Zero Growth, Declining Customer Base, Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    Had a good product at one time, since development has been offshored quality is poor at best with one problem after another. Patch, patch. patch, patch, way to go. New products come and go within two years, example Flare what a bust.

    Cons

    Every day the thought at Avaya is how can we eliminate your job. That's the number one topic of senior management. Never do they ever think of growing the business and adding employees, they will give work to competitors before growing the business. I see it every day.

    Avaya would like to become a software company and just send out DVDs to it's customers. This product is too complex for this to work for it's customers. Because of this new direction customers are leaving Avaya.

    Advice to ManagementAdvice

    Just sell everything at once instead of this piece by piece sale, you hate your employees, you don't want to be in this business anyway, it's such a slow painful death.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Toxic IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer III in Westminster, CO
    Former Employee - Software Engineer III in Westminster, CO

    I worked at Avaya full-time (more than 5 years)

    Pros

    Pay is in line with industry

    Cons

    IT Organization is toxic. Changes happen to upper management almost every year and adjustments are continually made as the new leaders "fix" things. Too much is in the way of good people getting things done for political reasons

    Advice to ManagementAdvice

    Hire good people and get out of the way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible!!! Absolutely unprofessional and unreliable company. They inform just 2 days before they want you to leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Avaya as a contractor (more than a year)

    Pros

    Co-workers, Good team, systems, office, people

    Cons

    No proper planning whatsoever. Treat employees like a commodity. Furloughs every long weekend.

    Advice to ManagementAdvice

    Learn some management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    2014 Rough Seas at this TELECOM company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Avaya full-time (more than 3 years)

    Pros

    Exceptional Product, Sales and SE group. Easy ability to talk with anyone in the company. Another pro valid only until Nov 2013: management would listen to you - now they dismiss you.

    Cons

    Any new Leadership who has joined since June 2013 thinks everyone who already at the company is of little or no value, Disrespectful culture, lots of back room gossip and no one will walk up to the person their gossiping about and ask for the truth (since the truth almost always lies somewhere in the middle). Middle management must follow Sr management direction or they are forced to leave.

    Advice to ManagementAdvice

    The sales plan is in constant re-org like the sales people are wrong. Sr. Mgt: Did you ever stop to think we have NO OUTSIDE MARKETING? You cannot sell something our customers do not want - oh wait, you made us slides for that since Sales 101 does not work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Avaya managers are arrogant morons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - APS Field Engineer in Atlanta, GA
    Current Employee - APS Field Engineer in Atlanta, GA

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Great to be around the truly talented people at the bottom rungs of the corporation. They are the ones that are getting the work done in the trenches.

    Cons

    Avaya managers are ruining the company for the most part. They sit around playing with numbers. Sometimes I think the numbers they play with are the ones on a golf scorecard. In other words, their so-called work ethic is in the dumper. Avaya is a sinking ship that is too late for damage control measures. Hello Cisco!

    Advice to ManagementAdvice

    Managers....get with the program. Go back to your roots. You should have nurtured the CS1000 customers you had in a better fashion than just leaving them out to dry in a barren wasteland. Too late to jump on the "cloud" bandwagon with all the other cloud companies. Cloud is nothing more than a marketing fantasy to try to prove that you're a big boy on the block. Sorry though...you're quarterly numbers prove that you are very anemic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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