Avaya

  www.avaya.com
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Avaya Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

2.9 932 reviews

45% Approve of the CEO

Avaya President & CEO Kevin Kennedy

Kevin Kennedy

(524 ratings)

38% of employees recommend this company to a friend

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 62 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 53 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work / life balance is often discussed but not practiced (in 16 reviews)

More Highlights
212 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A lot left to be desired ....

    Senior Manager Supply Chain (Current Employee) Denver, CO

    ProsGood salary. You need/develop a strong personality, sharp negotiation skills that enable you to get things done in a very hostile and time pressured environment (if you cannot get things moving and you are in a senior level role with enough visibility, you generally leave in < 1 year ...). Not a place for faint-hearted by any means...

    Consno personal growth, company future is uncertain, 80 hour work weeks often involving grunt-work because of a lack of good processes/data etc. Basically, lack of motivation to do work .. salary is good to start with, but once you are in .. salary hikes are pea-nuts and so are bonuses.

    Advice to Senior ManagementIf you hire smart people but if you don't keep up with their expectations of development .. they will leave.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Subjective vs Objective Clash

    Anonymous Employee (Former Employee)

    ProsThe salaries are reasonable and the benefits are okay. You can get good training, if your coach will give the approval.

    ConsOpportunities for advancement are few and far between. Information and knowledge of systems is sometimes kept like a secret known to only a favored few. And if you are not of the favored few, you can have a hard time. Jobs are sometimes given to favorites and you can be undermined by those you might disagree with. "The customer is always right" is the credo and mantra to a fault for some PMs and they will not hesitate to throw you under the the bus if the customer has any complaints regardless of the root cause of the problem.

    Advice to Senior ManagementHave a more objective and less subjective process for training and mentoring for career advancement. There are more valuable people at Avaya that could help the company if they were give the chance.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Research Analyst

    Research Analyst (Former Employee) Alexandria, VA

    ProsI was given the starting salary that I requested. My immediate manager was very nice and knowledgeable and compassionate.

    ConsThey haven't given raises in at least five years. They have a high deductible healthcare plan.

    Advice to Senior ManagementIf you want to keep loyal employees, you have to give annual raises.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Limited growth opportunities.

    Senior Manager (Current Employee) Basking Ridge, NJ

    ProsFlexible work environment. Full benefits.

    ConsLimited growth opportunities Multiple rounds of downsizing.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Depressing

    Undisclosed (Current Employee) Denver, CO

    ProsOther employees help you get through the day

    ConsManagement, Benefits, Services organization, lack of respect for what employees contribute

    Advice to Senior ManagementRead the feedback on the Dennison surveys. Start exploring alternative CEO and HR leadership

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Dying company with no ability or desire to grow

    QA Engineer III (Current Employee) Los Angeles, CA

    ProsDecent salary and the people are really nice.

    ConsNo professional growth, anyone with real experience or depth leaves the company. In fact the company highlighted this as a serious problem - most of the people capable of making architectural changes to their systems are gone (people with more than 10+ years experience). Company can't grow organically so it has to buy up small companies. Leadership seems clueless. Company mistakes "the process" (and bureaucracy) as being keys of success which is why it takes years to release new (software) products instead of weeks or months.

    Advice to Senior ManagementYou need a realistic vision focused on the future, which realistically is probably not based on selling phone systems. Then you need to rely on and support the people who can build your vision of the future. Stop cutting costs just to increase the bottom line and focus on building products that customers want.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Overly bureaucratic and only interested in good metrics, not good products

    Software Engineer (Current Employee) Santa Clara, CA

    ProsNearly everyone that I've worked with has been nice and hard(-ish) working. Work-live balance seems good day to day. Compensation can be reasonable if you negotiate well (be careful with vacation now that they're moving to "discretionary time off"). Other benefits are fine (but watch out for more cuts here).

    ConsIt's impossible to get anything done (and shipped to customers) without official approval. This wouldn't be so bad if getting official approval didn't double the length of the project. It's a bunch of little things that add up. You go to committee to try to get your project concept approved and if the other presentations run over, you could have to wait weeks for the next opportunity. All of the different players get to estimate how long they'll take, and they all over estimate because things fall apart if anyone goes over. Everyone seems happy to help, but only if they can make it official so they get the budget for their time. After years of layoffs, incentives to leave, and benefit cuts nobody is feeling very secure. There's very little investment in the future, in the products or in the employees. It seems like company owners are just getting what they can before they can sell it to some unsuspecting buyer.

    Advice to Senior ManagementReplace the people at the top. Lead from engineering, not quarterly sales/finance. A company this size should have way more people in research and new product development. Don't just milk the existing products, build something that will be great in two or five years. Treat your employees fairly. If you're going to take some form of compensation away, be sure to replace it with something that the employees want more. Strip down the process, or make safe-havens for rapid development.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not a long term place to work ... going down the tubes

    Anonymous Employee (Current Employee) Westminster, CO

    ProsExcellent engineers and depending on the project interesting technology to work on. The only reason I have stayed for so long is the profound respect I have for my co-workers

    ConsWith a few exceptions, and there are some, senior management could not care less about people, and sometimes one wonders if they care about the company long term . The decisions that are made are so short sighted that for 4 years we have been thinking that we are going to be sold next week. The focus is solely on what the numbers look like for the next quarter. If the numbers are not good people are laid off or buildings are sold to make them look better. Well, we have run out of buildings to sell, and as far as laying people off we are at the point where we do not have critical mass to get much done, so guess where sales are going to keep going ....
    In addition, the way people get laid off is chilling. You are in better shape if you sign up to a voluntary termination package. But if you are targeted and you did not know it, you simply disappear from one day to the next. No announcements to the rest of the people, or notice. You are simply gone.
    I have to mention how particularly clueless is our CEO. One day when he was not particularly happy about quality numbers, his comment to all employees was "Developers put bugs in the code, not management". If anything shows ignorance about software development, which nowadays is the bread and butter of the company, I don't know what does. Like unreasonable deadlines, understaffing and outsourcing do not have an impact on quality.

    Advice to Senior ManagementJust go away please ... you have done absolutely nothing for this company for 5 years. Can't you see that? Why don't you have a little bit of integrity, recognize your failure and let somebody else give it a try ... In any case you will not have this job in 2-3 years because there will be no job to have.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    They speak of great culture and ethics, while working towards a slavery model.

    Tier III Support Engineer (Current Employee) Denver, CO

    ProsAvaya seems to be fairly competitive with wages. They have a lot of intelligent people and great technology.

    ConsAvaya culture has changed dramatically over the last decade. A company that once went out of its way to reward loyalty and recognize their employees, now moves forward with an attitude of "It is a privilege to work for us, if you don't like what we are doing, you are free to leave." They no longer care to have conversations about what is wrong with the infrastructure or how it can be streamlined. Instead it has become a dictatorship where they continue to "take from" rather than "give to" their employees. Just as Network World was announcing that Kevin Kennedy received a fivefold pay increase, Avaya announced (without warning) that they were taking away our accrued vacation model and going to a Discretionary Time Off (DTO) model. With the new model you have to negotiate with your manager to get time off and you do NOT accumulate vacation. If they feel that the "Needs of the Business" will allow for some time off, they may grant it to you if they deem you so worthy. (but one should not expect the same amount of time off that was previously earned through tenure.) So those that have been loyal for many years, essentially lose the additional time off that they earned through hard work. They also continue to shave away at the benefits and reduce the rewards. Then they spin the announcements in an attempt to make the changes appear attractive and appropriate. If you take the time to review their strategy and the changes they have made, it is very apparent that they are slowly working their employees towards a perfect slavery model where only the masters benefit. Avaya has had many internal problems for many years and they remain unresolved. If Avaya customers had any idea just how unstable and unreliable the tools are the we use to support them, they would find it hard to sleep at night. This was once a great place to work and I was proud to be Avayan. Unfortunately those days are gone and I no longer hold the pride I once enjoyed.

    Advice to Senior ManagementMy team and I have gone to management many times to point out issues and help bring resolution. Unfortunately arrogance and ego prevents the upper management from having any 'take away' from the lower echelons. I have a book of documentation on issues and how they can be resolved. It has become apparent our attempts have been a waste so I will not waste more time in this venue.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Constantly changing, not in a good way, very short-term mentality, no ability to manage at the C level.

    Program Manager (Former Employee) Basking Ridge, NJ

    ProsSalary, benefits, telecommuting all make an attractive package,

    ConsNo executive vision, constantly turnover in executive staff. Hardware and sales driven culture.

    Advice to Senior ManagementEmbrace and manage services.

    No, I would not recommend this company to a friend

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