Avaya Reviews

Former Employee – worked at Avaya full-time for more than 7 years

Pros – Avaya has amazing people and solid technology; the customers are terrific and the base of customers is extensive. The Day 2 support is best in the industry.

Cons – The executives made some bone-head decisions and have focused recently on the mid-market instead of large and/or super-enterprise. As an account manager in the super-enterprise space, this was frustrating. The Nortel acquisition, in hindsight, was a distraction and allowed for Avaya's competitors to catch up and take market share.

Advice to Senior Management – Stop living in the past; do what's right for your customer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Avaya full-time for more than 7 years

Pros – Good working environment and great products to represent.

Cons – Skills of those in management.

Advice to Senior Management – Invest is leadership

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time for more than 10 years

Pros – Fast paced work enviornment. great team and experienced employess

Cons – Continous reduction leaving significant knowledge gaps

Yes, I would recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 7 years

Pros – Good people; exciting industry - strong solution set

Cons – large company; processes delay things - not as nimble as some would like

Yes, I would recommend this company to a friend

Former Employee – worked at Avaya

Pros – Great work culture, good pay and a bright set of engineers

Cons – Commitment levels of software engineers should be higher. Did'nt see lot of opportunities for growth

Advice to Senior Management – Lots of re-orgs, focus on what you want to do and get it done. We waste so much time of getting approvals which can be minimized.

Yes, I would recommend this company to a friend

Former Employee – worked at Avaya full-time for more than 3 years

Pros – Dedication to customer service
Serves Fortune 500 customers
Management is always available and willing to engage
Personal opportunities for growth are promoted
Telecommuting

Cons – Migration of tech support and other key positions overseas
Hardware shortages
Too much focus on project due dates, low tolerance when they change even if customer requires it
Downsizing decisions based on certification status rather than performance
Complex SAP order system
Training your replacement over seas

Advice to Senior Management – Please review the metrics used when deciding whom to let go. Some of us were able to manage 20+ projects at a time and were 110% dedicated to our teams and customers. We did not deserve to have our positions given to people over seas who barely speak English. Customer satisfaction should also be a top priority when making these decisions.

Yes, I would recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 3 years

Pros – Employees are smart & dedicated. Great/easy to work with.

Cons – Over 40 hour week, high expectation for success.

Yes, I would recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 10 years

Pros – Leading edge developer of UC technology and provider of best in class professional services with huge base of existing loyal customers.

Cons – Large amount of organizational and resource change on a regular basis. Par for the course for high tech software companies bent on providing customers leading edge solutions.

No, I would not recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 8 years

Pros – Good people to work with and for. Promote education and self development.

Cons – Telecommunications is down and not likely to rebound.

Yes, I would recommend this company to a friend

Current Employee – been working at Avaya full-time for less than a year

Pros – Work Culture
Great Teams
Good Pay
Huge Career growth potential

Cons – Constant Re-Organization bringing down the employee morale.
No Bonuses/Salary hikes

Advice to Senior Management – Build employee morale

Yes, I would recommend this company to a friend