Avaya

www.avaya.com
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239 Employee Reviews Back to all Reviews

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  1.  

    Worked hard, but glad I chose to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (more than 3 years)

    Pros

    Hardworking people at the lower levels. Willingness to team and help each other out. Compensation is good. Loved the job - challenging and innovative, but the culture made it difficult to stay. Telecommuting is a plus.

    Cons

    Metrics are a good thing, but the culture to constantly change the metrics, which makes it hard to meet goals, feels like they are trying to weed the herd so management can off-shore or outsource employees. There appears to be very little appreciation for the hard work and long hours employees will work to make their career and company successful. In the end, people are made to feel like they are just a number. Work-life balance is not in the culture of this company.

    Senior-level executive management feels draconian. They seem to exert the feeling that everything that is wrong with the company should be blamed on the employees and with no fault of the leadership.

    Advice to ManagementAdvice

    Implement a decent focus to excellence for your employees. Help your employees excel by providing the necessary training, good and functioning tools. Stop instilling fear by saying things like "If you don't like the way we do things, then leave." Employees want to do a good job and feel like they accomplished good things for themselves and the company.

    Focus on where you want to be and adhere to those goals. Change is inevitable, but focus on the changes that can grow the company - not by re-spinning the wheel and expecting different results.

    Leadership should be willing to take responsibility and display competent leadership..

    Provide more focus on your customer base.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    good training, work where you want to, some interesting long time Avaya customers.

    Cons

    Avaya manages their sales employees with reports and metrics over account strategy and planning. Management team members do not generate new growth oppts, bring value to the field. Poor linkage between SEs and sales. Salary is not in line with dynamic companies in related fields.

    Advice to ManagementAdvice

    To many levels of management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Broken - it's like working for the phone company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    Some people are actually trying to turn the company around

    Cons

    People are mean to each other more often than I have ever seen in my 20+ year career in tech. Culture of legacy Avaya/Nortel is still alive and well -- like a cancer. There are some nice people that I've met but far too many that are petty and enjoy sniping at each other in emails, conference calls, etc. It is just the culture here and I think it mostly comes from the long-time employees here. Most of the company is outsourced and it always feels like they are preparing the company for a takeover (which they probably are).

    Advice to ManagementAdvice

    sell the company and get rid of the Avaya/Nortel lifers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Avaya a company who is great at Telecommunication but should get out of the Networking and Video space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (more than 5 years)

    Pros

    Great People, Great pay (above industry average) plus commissions, Great benefits

    Cons

    No work-life balance, No training, Communication and knowledge transfer between managers and engineers does not exist, Leadership/management have no plan and are constantly changing direction and focus on a monthly basis now, There are many people in roles with no experience who only create more work for the engineers, Sales people do not know how to sale the Avaya products only setup meeting and cater lunch. Quotas change too often and it is impossible to tell how you are getting paid because they commission is based on team/regional efforts. Teams are Silo'd and there is a major lack of communications. Product Line management team are out of touch with the customer wants and needs. New products are missing many key features when they first come that are expected and take years to get them or not at all. Constant head count reduction to make numbers look good without consideration for how important that person may be to success. Teams create workarounds instead of fixing the problems and often try to avoid engaging the professional services or other teams. Travel is so scrutinized that it affect customer interaction and satisfaction.

    Advice to ManagementAdvice

    Stop looking at the headcount as a way to balance the books. Review the channel and sale division roles and get rid of the people who do not have the skills for their jobs and hire people who do. Sell the Network and Video portfolio's to someone who can do a better job of taking advance of the Avaya/Nortel/Radvision technology to really make the product competitive in the Technology industry

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Subjective vs Objective Clash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (more than a year)

    Pros

    The salaries are reasonable and the benefits are okay. You can get good training, if your coach will give the approval.

    Cons

    Opportunities for advancement are few and far between. Information and knowledge of systems is sometimes kept like a secret known to only a favored few. And if you are not of the favored few, you can have a hard time. Jobs are sometimes given to favorites and you can be undermined by those you might disagree with. "The customer is always right" is the credo and mantra to a fault for some PMs and they will not hesitate to throw you under the the bus if the customer has any complaints regardless of the root cause of the problem.

    Advice to ManagementAdvice

    Have a more objective and less subjective process for training and mentoring for career advancement. There are more valuable people at Avaya that could help the company if they were give the chance.

    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    A lot left to be desired ....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager Supply Chain in Denver, CO
    Current Employee - Senior Manager Supply Chain in Denver, CO

    I have been working at Avaya full-time (more than 8 years)

    Pros

    Good salary. You need/develop a strong personality, sharp negotiation skills that enable you to get things done in a very hostile and time pressured environment (if you cannot get things moving and you are in a senior level role with enough visibility, you generally leave in < 1 year ...). Not a place for faint-hearted by any means...

    Cons

    no personal growth, company future is uncertain, 80 hour work weeks often involving grunt-work because of a lack of good processes/data etc. Basically, lack of motivation to do work .. salary is good to start with, but once you are in .. salary hikes are pea-nuts and so are bonuses.

    Advice to ManagementAdvice

    If you hire smart people but if you don't keep up with their expectations of development .. they will leave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Research Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Analyst in Alexandria, VA
    Former Employee - Research Analyst in Alexandria, VA

    I worked at Avaya full-time (more than 3 years)

    Pros

    I was given the starting salary that I requested. My immediate manager was very nice and knowledgeable and compassionate.

    Cons

    They haven't given raises in at least five years. They have a high deductible healthcare plan.

    Advice to ManagementAdvice

    If you want to keep loyal employees, you have to give annual raises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Limited growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Basking Ridge, NJ
    Current Employee - Senior Manager in Basking Ridge, NJ

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Flexible work environment. Full benefits.

    Cons

    Limited growth opportunities Multiple rounds of downsizing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Not a long term place to work ... going down the tubes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Westminster, CO
    Current Employee - Anonymous Employee in Westminster, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Excellent engineers and depending on the project interesting technology to work on. The only reason I have stayed for so long is the profound respect I have for my co-workers

    Cons

    With a few exceptions, and there are some, senior management could not care less about people, and sometimes one wonders if they care about the company long term . The decisions that are made are so short sighted that for 4 years we have been thinking that we are going to be sold next week. The focus is solely on what the numbers look like for the next quarter. If the numbers are not good people are laid off or buildings are sold to make them look better. Well, we have run out of buildings to sell, and as far as laying people off we are at the point where we do not have critical mass to get much done, so guess where sales are going to keep going ....
    In addition, the way people get laid off is chilling. You are in better shape if you sign up to a voluntary termination package. But if you are targeted and you did not know it, you simply disappear from one day to the next. No announcements to the rest of the people, or notice. You are simply gone.
    I have to mention how particularly clueless is our CEO. One day when he was not particularly happy about quality numbers, his comment to all employees was "Developers put bugs in the code, not management". If anything shows ignorance about software development, which nowadays is the bread and butter of the company, I don't know what does. Like unreasonable deadlines, understaffing and outsourcing do not have an impact on quality.

    Advice to ManagementAdvice

    Just go away please ... you have done absolutely nothing for this company for 5 years. Can't you see that? Why don't you have a little bit of integrity, recognize your failure and let somebody else give it a try ... In any case you will not have this job in 2-3 years because there will be no job to have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Dying company with no ability or desire to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer III in Los Angeles, CA
    Current Employee - QA Engineer III in Los Angeles, CA

    I have been working at Avaya full-time (more than a year)

    Pros

    Decent salary and the people are really nice.

    Cons

    No professional growth, anyone with real experience or depth leaves the company. In fact the company highlighted this as a serious problem - most of the people capable of making architectural changes to their systems are gone (people with more than 10+ years experience). Company can't grow organically so it has to buy up small companies. Leadership seems clueless. Company mistakes "the process" (and bureaucracy) as being keys of success which is why it takes years to release new (software) products instead of weeks or months.

    Advice to ManagementAdvice

    You need a realistic vision focused on the future, which realistically is probably not based on selling phone systems. Then you need to rely on and support the people who can build your vision of the future. Stop cutting costs just to increase the bottom line and focus on building products that customers want.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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