Avaya

  www.avaya.com
  www.avaya.com

Avaya Reviews

Updated November 14, 2014
Updated November 14, 2014
1,012 Reviews
3.0
1,012 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
564 Ratings

Review Highlights

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

228 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Dying company with no ability or desire to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer III in Los Angeles, CA
    Current Employee - QA Engineer III in Los Angeles, CA

    I have been working at Avaya full-time (more than an year)

    Pros

    Decent salary and the people are really nice.

    Cons

    No professional growth, anyone with real experience or depth leaves the company. In fact the company highlighted this as a serious problem - most of the people capable of making architectural changes to their systems are gone (people with more than 10+ years experience). Company can't grow organically so it has to buy up small companies. Leadership seems clueless. Company mistakes "the process" (and bureaucracy) as being keys of success which is why it takes years to release new (software) products instead of weeks or months.

    Advice to ManagementAdvice

    You need a realistic vision focused on the future, which realistically is probably not based on selling phone systems. Then you need to rely on and support the people who can build your vision of the future. Stop cutting costs just to increase the bottom line and focus on building products that customers want.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Overly bureaucratic and only interested in good metrics, not good products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Santa Clara, CA
    Current Employee - Software Engineer in Santa Clara, CA

    I have been working at Avaya full-time (more than an year)

    Pros

    Nearly everyone that I've worked with has been nice and hard(-ish) working. Work-live balance seems good day to day. Compensation can be reasonable if you negotiate well (be careful with vacation now that they're moving to "discretionary time off"). Other benefits are fine (but watch out for more cuts here).

    Cons

    It's impossible to get anything done (and shipped to customers) without official approval. This wouldn't be so bad if getting official approval didn't double the length of the project. It's a bunch of little things that add up. You go to committee to try to get your project concept approved and if the other presentations run over, you could have to wait weeks for the next opportunity. All of the different players get to estimate how long they'll take, and they all over estimate because things fall apart if anyone goes over. Everyone seems happy to help, but only if they can make it official so they get the budget for their time. After years of layoffs, incentives to leave, and benefit cuts nobody is feeling very secure. There's very little investment in the future, in the products or in the employees. It seems like company owners are just getting what they can before they can sell it to some unsuspecting buyer.

    Advice to ManagementAdvice

    Replace the people at the top. Lead from engineering, not quarterly sales/finance. A company this size should have way more people in research and new product development. Don't just milk the existing products, build something that will be great in two or five years. Treat your employees fairly. If you're going to take some form of compensation away, be sure to replace it with something that the employees want more. Strip down the process, or make safe-havens for rapid development.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not a long term place to work ... going down the tubes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Westminster, CO
    Current Employee - Anonymous Employee in Westminster, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Excellent engineers and depending on the project interesting technology to work on. The only reason I have stayed for so long is the profound respect I have for my co-workers

    Cons

    With a few exceptions, and there are some, senior management could not care less about people, and sometimes one wonders if they care about the company long term . The decisions that are made are so short sighted that for 4 years we have been thinking that we are going to be sold next week. The focus is solely on what the numbers look like for the next quarter. If the numbers are not good people are laid off or buildings are sold to make them look better. Well, we have run out of buildings to sell, and as far as laying people off we are at the point where we do not have critical mass to get much done, so guess where sales are going to keep going ....
    In addition, the way people get laid off is chilling. You are in better shape if you sign up to a voluntary termination package. But if you are targeted and you did not know it, you simply disappear from one day to the next. No announcements to the rest of the people, or notice. You are simply gone.
    I have to mention how particularly clueless is our CEO. One day when he was not particularly happy about quality numbers, his comment to all employees was "Developers put bugs in the code, not management". If anything shows ignorance about software development, which nowadays is the bread and butter of the company, I don't know what does. Like unreasonable deadlines, understaffing and outsourcing do not have an impact on quality.

    Advice to ManagementAdvice

    Just go away please ... you have done absolutely nothing for this company for 5 years. Can't you see that? Why don't you have a little bit of integrity, recognize your failure and let somebody else give it a try ... In any case you will not have this job in 2-3 years because there will be no job to have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    They speak of great culture and ethics, while working towards a slavery model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier III Support Engineer in Denver, CO
    Current Employee - Tier III Support Engineer in Denver, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Avaya seems to be fairly competitive with wages. They have a lot of intelligent people and great technology.

    Cons

    Avaya culture has changed dramatically over the last decade. A company that once went out of its way to reward loyalty and recognize their employees, now moves forward with an attitude of "It is a privilege to work for us, if you don't like what we are doing, you are free to leave." They no longer care to have conversations about what is wrong with the infrastructure or how it can be streamlined. Instead it has become a dictatorship where they continue to "take from" rather than "give to" their employees. Just as Network World was announcing that Kevin Kennedy received a fivefold pay increase, Avaya announced (without warning) that they were taking away our accrued vacation model and going to a Discretionary Time Off (DTO) model. With the new model you have to negotiate with your manager to get time off and you do NOT accumulate vacation. If they feel that the "Needs of the Business" will allow for some time off, they may grant it to you if they deem you so worthy. (but one should not expect the same amount of time off that was previously earned through tenure.) So those that have been loyal for many years, essentially lose the additional time off that they earned through hard work. They also continue to shave away at the benefits and reduce the rewards. Then they spin the announcements in an attempt to make the changes appear attractive and appropriate. If you take the time to review their strategy and the changes they have made, it is very apparent that they are slowly working their employees towards a perfect slavery model where only the masters benefit. Avaya has had many internal problems for many years and they remain unresolved. If Avaya customers had any idea just how unstable and unreliable the tools are the we use to support them, they would find it hard to sleep at night. This was once a great place to work and I was proud to be Avayan. Unfortunately those days are gone and I no longer hold the pride I once enjoyed.

    Advice to ManagementAdvice

    My team and I have gone to management many times to point out issues and help bring resolution. Unfortunately arrogance and ego prevents the upper management from having any 'take away' from the lower echelons. I have a book of documentation on issues and how they can be resolved. It has become apparent our attempts have been a waste so I will not waste more time in this venue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Constantly changing, not in a good way, very short-term mentality, no ability to manage at the C level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Basking Ridge, NJ
    Former Employee - Program Manager in Basking Ridge, NJ

    I worked at Avaya full-time (more than 8 years)

    Pros

    Salary, benefits, telecommuting all make an attractive package,

    Cons

    No executive vision, constantly turnover in executive staff. Hardware and sales driven culture.

    Advice to ManagementAdvice

    Embrace and manage services.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Is this company being prepared to sell off in parts?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    The salary is pretty good. Work hours are generally set and you are not required to work over-time

    Cons

    Company is changing the benefits. 401K match and bonus tied to company performance and company hasn't been meeting the numbers. Company has offered early retirement packages and has lost a lot of good people to them.

    Advice to ManagementAdvice

    This is a company that looks like it is being prepared to sell off (most likely in parts). Too many jobs moved out of United States. New workers do not have the experience necessary in the telecom industry to succeed. Be honest with the employees. If you are indeed getting ready to sell off parts of the company, let the employees know. You can do that much for them at least.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great people and experience, future is a concern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Denver, CO
    Current Employee - Software Engineer in Denver, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    The people are intelligent, motivated and always looking to improve. Technology is ok. Culture and morale varies from office to office, so will depend on where you work.

    Cons

    VP level and up turns over regularly so business unit direction fluctuates often with their latest whim. Routine budget cuts. Company in debt due to PE firm mismanagement

    Advice to ManagementAdvice

    Stick to a plan for more than a year. Prune the product offering by getting rid of over-lapping products, support and maintenance for these is a drain on resources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Always on guard

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time

    Pros

    Very good at allowing you to work remotely

    Cons

    No job security and I found pressure to be the loudest and have the most words-per-meeting.

  10.  

    Strong culture with strong people but many opportunities are wasted due to lack of investment and execution of vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distinguished Engineer in Westminster, CO
    Former Employee - Distinguished Engineer in Westminster, CO

    I worked at Avaya full-time (more than 10 years)

    Pros

    +Company history and culture
    +Technical breadth and depth of employees
    +Flexible work hours
    +Telecommuting option
    +Employees are encouraged to innovate
    +Vacation/time off policies

    Cons

    -No career growth beyond Band 20
    -Monthly layoffs and yearly furloughs
    -Bonus plan changes too frequently/is not achievable
    -Benefits are expensive
    -No merit raises
    -Little to no employee recognition (monetary and non-monetary)
    -Change, even small change, is very slow (e.g. Turning the Titanic)

    Advice to ManagementAdvice

    +Eliminate the Band 20 cap
    +Establish a consistent bonus policy with stretch, but achievable targets
    +Stop cutting your way to success (e.g. Invest in the Future)
    +Make the company more adaptable to change through Leadership
    +Recognize employees at all levels for their contributions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Account Manager
    Former Employee - Strategic Account Manager

    I worked at Avaya full-time (more than 3 years)

    Pros

    Work/Life balance- A lot of work is from home/remote, so it's easy to integrate life events into work. Good health/dental/eye benefits.

    Cons

    What I've learned most is that every step of sales is met with challenges. If you are selling into Territory, this is your best bet- strategic/globals is quite a challenge. We have so many products and different iterations within each category, that trying to find a solution that will all work together is a nightmare- and will require professional services to make it work. The technology sits on code from bell labs days- so every idea seems great, until the heavy lifting begins.

    Compensation and goals are out of whack. Your goal will likely be unachievable, which is extremely un motivating. Promises to help you may be made but aren't kept.

    there's a revolving door at the top, which makes things confusing. Each month shows a different strategy or pain point they want the field to focus on.

    Advice to ManagementAdvice

    Get younger mindset. Figure out the cloud story- because it's unclear and always changing. Beef up marketing and get in peoples faces. Maybe a tagline like- "Avaya- we're not a phone company any more". Give incentive to your sales people and they will be loyal. Don't treat them as you have over the years- that's why they leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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