Avaya Reviews

Updated October 21, 2014
Updated October 21, 2014
989 Reviews
3.0
989 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
554 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 71 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 56 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 45 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

224 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    They speak of great culture and ethics, while working towards a slavery model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier III Support Engineer in Denver, CO
    Current Employee - Tier III Support Engineer in Denver, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Avaya seems to be fairly competitive with wages. They have a lot of intelligent people and great technology.

    Cons

    Avaya culture has changed dramatically over the last decade. A company that once went out of its way to reward loyalty and recognize their employees, now moves forward with an attitude of "It is a privilege to work for us, if you don't like what we are doing, you are free to leave." They no longer care to have conversations about what is wrong with the infrastructure or how it can be streamlined. Instead it has become a dictatorship where they continue to "take from" rather than "give to" their employees. Just as Network World was announcing that Kevin Kennedy received a fivefold pay increase, Avaya announced (without warning) that they were taking away our accrued vacation model and going to a Discretionary Time Off (DTO) model. With the new model you have to negotiate with your manager to get time off and you do NOT accumulate vacation. If they feel that the "Needs of the Business" will allow for some time off, they may grant it to you if they deem you so worthy. (but one should not expect the same amount of time off that was previously earned through tenure.) So those that have been loyal for many years, essentially lose the additional time off that they earned through hard work. They also continue to shave away at the benefits and reduce the rewards. Then they spin the announcements in an attempt to make the changes appear attractive and appropriate. If you take the time to review their strategy and the changes they have made, it is very apparent that they are slowly working their employees towards a perfect slavery model where only the masters benefit. Avaya has had many internal problems for many years and they remain unresolved. If Avaya customers had any idea just how unstable and unreliable the tools are the we use to support them, they would find it hard to sleep at night. This was once a great place to work and I was proud to be Avayan. Unfortunately those days are gone and I no longer hold the pride I once enjoyed.

    Advice to ManagementAdvice

    My team and I have gone to management many times to point out issues and help bring resolution. Unfortunately arrogance and ego prevents the upper management from having any 'take away' from the lower echelons. I have a book of documentation on issues and how they can be resolved. It has become apparent our attempts have been a waste so I will not waste more time in this venue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Constantly changing, not in a good way, very short-term mentality, no ability to manage at the C level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Basking Ridge, NJ
    Former Employee - Program Manager in Basking Ridge, NJ

    I worked at Avaya full-time (more than 8 years)

    Pros

    Salary, benefits, telecommuting all make an attractive package,

    Cons

    No executive vision, constantly turnover in executive staff. Hardware and sales driven culture.

    Advice to ManagementAdvice

    Embrace and manage services.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Is this company being prepared to sell off in parts?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    The salary is pretty good. Work hours are generally set and you are not required to work over-time

    Cons

    Company is changing the benefits. 401K match and bonus tied to company performance and company hasn't been meeting the numbers. Company has offered early retirement packages and has lost a lot of good people to them.

    Advice to ManagementAdvice

    This is a company that looks like it is being prepared to sell off (most likely in parts). Too many jobs moved out of United States. New workers do not have the experience necessary in the telecom industry to succeed. Be honest with the employees. If you are indeed getting ready to sell off parts of the company, let the employees know. You can do that much for them at least.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Great people and experience, future is a concern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Denver, CO
    Current Employee - Software Engineer in Denver, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    The people are intelligent, motivated and always looking to improve. Technology is ok. Culture and morale varies from office to office, so will depend on where you work.

    Cons

    VP level and up turns over regularly so business unit direction fluctuates often with their latest whim. Routine budget cuts. Company in debt due to PE firm mismanagement

    Advice to ManagementAdvice

    Stick to a plan for more than a year. Prune the product offering by getting rid of over-lapping products, support and maintenance for these is a drain on resources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Always on guard

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time

    Pros

    Very good at allowing you to work remotely

    Cons

    No job security and I found pressure to be the loudest and have the most words-per-meeting.

  7.  

    Strong culture with strong people but many opportunities are wasted due to lack of investment and execution of vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distinguished Engineer in Westminster, CO
    Former Employee - Distinguished Engineer in Westminster, CO

    I worked at Avaya full-time (more than 10 years)

    Pros

    +Company history and culture
    +Technical breadth and depth of employees
    +Flexible work hours
    +Telecommuting option
    +Employees are encouraged to innovate
    +Vacation/time off policies

    Cons

    -No career growth beyond Band 20
    -Monthly layoffs and yearly furloughs
    -Bonus plan changes too frequently/is not achievable
    -Benefits are expensive
    -No merit raises
    -Little to no employee recognition (monetary and non-monetary)
    -Change, even small change, is very slow (e.g. Turning the Titanic)

    Advice to ManagementAdvice

    +Eliminate the Band 20 cap
    +Establish a consistent bonus policy with stretch, but achievable targets
    +Stop cutting your way to success (e.g. Invest in the Future)
    +Make the company more adaptable to change through Leadership
    +Recognize employees at all levels for their contributions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Account Manager
    Former Employee - Strategic Account Manager

    I worked at Avaya full-time (more than 3 years)

    Pros

    Work/Life balance- A lot of work is from home/remote, so it's easy to integrate life events into work. Good health/dental/eye benefits.

    Cons

    What I've learned most is that every step of sales is met with challenges. If you are selling into Territory, this is your best bet- strategic/globals is quite a challenge. We have so many products and different iterations within each category, that trying to find a solution that will all work together is a nightmare- and will require professional services to make it work. The technology sits on code from bell labs days- so every idea seems great, until the heavy lifting begins.

    Compensation and goals are out of whack. Your goal will likely be unachievable, which is extremely un motivating. Promises to help you may be made but aren't kept.

    there's a revolving door at the top, which makes things confusing. Each month shows a different strategy or pain point they want the field to focus on.

    Advice to ManagementAdvice

    Get younger mindset. Figure out the cloud story- because it's unclear and always changing. Beef up marketing and get in peoples faces. Maybe a tagline like- "Avaya- we're not a phone company any more". Give incentive to your sales people and they will be loyal. Don't treat them as you have over the years- that's why they leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Not too good, not too bad, but it's time to move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager IT in Basking Ridge, NJ
    Former Employee - Senior Manager IT in Basking Ridge, NJ

    I worked at Avaya full-time (more than 8 years)

    Pros

    Good technology, nice co-workers, flexible schedule and allow working remotely, pay is decent.

    Cons

    Everything else - starting from CEO and EC members. I used to be a fan of the current CEO but he can't seem to be able to recruit qualified EC members - None of the EC members sticks around more than 2-3 years (either got fired or walk away) in last 6 years. The ship is sinking ...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Lack of leadership is frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Santa Clara, CA
    Former Employee - Systems Engineer in Santa Clara, CA

    I worked at Avaya full-time (more than 3 years)

    Pros

    awesome attitude towards telecommuting. Great work/home life balance

    Cons

    Avaya University training was all over the place. Some discontinued products. Confusing for someone new to Avaya culture.

    Advice to ManagementAdvice

    Company needs to invest in the people they hire.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Service Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager in Dallas, TX
    Former Employee - Service Delivery Manager in Dallas, TX

    I worked at Avaya full-time (more than 5 years)

    Pros

    Good people (co-workers) to work with

    Cons

    Poor strategic vision. Don't know what the company's identify is. Things are constantly changing, never can get any momentum going.

    Advice to ManagementAdvice

    Make better decisions and stick to the plan

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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