Avaya Reviews

Updated September 3, 2014
Updated September 3, 2014
961 Reviews
3.0
961 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
541 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 62 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 53 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work / life balance is often discussed but not practiced (in 16 reviews)

More Highlights

217 Employee Reviews Back to all reviews

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  1.  

    Lack of leadership is frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer  in  Santa Clara, CA
    Former Employee - Systems Engineer in Santa Clara, CA

    I worked at Avaya full-time for more than 3 years

    Pros

    awesome attitude towards telecommuting. Great work/home life balance

    Cons

    Avaya University training was all over the place. Some discontinued products. Confusing for someone new to Avaya culture.

    Advice to ManagementAdvice

    Company needs to invest in the people they hire.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Service Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager  in  Dallas, TX
    Former Employee - Service Delivery Manager in Dallas, TX

    I worked at Avaya full-time for more than 5 years

    Pros

    Good people (co-workers) to work with

    Cons

    Poor strategic vision. Don't know what the company's identify is. Things are constantly changing, never can get any momentum going.

    Advice to ManagementAdvice

    Make better decisions and stick to the plan

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    In IT: Nice people, crushing workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Coppell, TX
    Former Employee - Project Manager in Coppell, TX

    I worked at Avaya as a contractor for less than a year

    Pros

    Most of the people are very friendly, updated toolset, lots of process (which is a mixed blessing). There seems to be a good mix of people - young, older, men, women. (There aren't a lot of young women at Coppell location - being female, I notice these things.)

    Cons

    Here are the things I wish someone had told me before I took a contract position here:
    1. There have been furloughs in 2013, 2014. Some contractors have had to take as much as 3 weeks off last year. There has already been a 1 week furlough in March 2014. The consulting firm I worked for did not mention this to me when hiring.
    2. Many of the Project Managers and Business Analysts are working more than 40 hours a week, but can't bill for the time over 40 hours. When they mention the workload to their managers, they are told they just need to do what it takes. There's no guidance in prioritizing work. (The employees are similarly overloaded.) Some of the project managers are routinely working 60 hour weeks (but can only bill for 40 hours.) Then they get even more assignments dumped on them.
    3. The PM role was more expansive than the job description. The PM role will contain typical Business analyst functions as well as tech lead functions, on top of typical PM functions.
    4. Depending on the manager you work with, you may be micromanaged or expected to micromanage.
    5. There are a lot of people involved with software development and they are also very busy. It is hard to get the needed collaboration and/or approvals in a timely manner.
    6. There is no formal, structured training in the processes for SDLC and the process is very involved.
    7. Technical skills are valued here. If you are not very technical, they will take every opportunity to remind you of that. The higher level leaders are also deeply involved in the technical weeds.
    8. Excessive cost-cutting. Office supplies are in short supply. Many people bring their own.

    If you are an ambitious person looking to move up the ladder in IT as an employee:
    1. Check out the makeup of the CIOs direct reports and see if you fit the profile.
    2. Also, IT needs women in leadership positions. It's discouraging when no women report directly to the CIO.

    Advice to ManagementAdvice

    Don't be in such a hurry to bring in new people. The longer tenured staff have much to offer. If processes and projects are important to Avaya, they need to be staffed appropriately.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Always on edge as company tries to offshore all jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - APS Senior Consultant
    Former Employee - APS Senior Consultant

    I worked at Avaya full-time for more than 10 years

    Pros

    Good pay with good time off.

    Cons

    Waiting to be let go and expected to work 24/7.

    Advice to ManagementAdvice

    People need stability and moral booster.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great Pay but does not foster healthy work-home life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - APS Senior Consultant  in  Coppell, TX
    Current Employee - APS Senior Consultant in Coppell, TX

    I have been working at Avaya full-time for more than 5 years

    Pros

    Salary, telecommuting opportunities, not much else

    Cons

    Track record of doing mass layoffs and dismissals of older employees

    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Monolithic bureaucratic dinosaur

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Highlands Ranch, CO
    Former Employee - Senior Manager in Highlands Ranch, CO

    I worked at Avaya full-time for more than 5 years

    Pros

    Decent pay and benefits. Peer group from Sr. Mgr down was collaborative.

    Cons

    Culture is sour and stagnant. More attention to rank and hoarding information than being collaborative and getting the job done. Even with tons of management turnover, silos compete more than help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Directionless senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Pros

    The people are good to work with and the products are technically excelelnt

    Cons

    Senior leadership seems to have no direction frequently changing direction or heading off in random directions to pursue the cool new thing.

    Many jobs are being outsourced to contractors meaning many experienced personnel are being let go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Nortel Redux?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Avaya full-time for more than 10 years

    Pros

    Good people - mass exodus under way
    Good technologies/product set
    Solid market share; large installed base who will be making upgrade/rip & replace decisions

    Cons

    Uncertain future
    Short sighted senior management; VC/Owner driven
    Subjective performance review process; popularity contest rather than pay for performance
    Management by checklist...skip levels, check...all hands meeting, check...
    Once good compensation packages eroding by nickel and diming

    Advice to ManagementAdvice

    Take the rose colored glasses off. Pay attention to the employees...the ones who do the work, not the empire builders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not fun, Processes drag you down, little help/support available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Presales Engineer
    Current Employee - Presales Engineer

    I have been working at Avaya full-time for more than 8 years

    Pros

    OK technology, great customer base. Good people to work with for the most part. New management team working to trying to shake things up.

    Cons

    Process intensive is being polite. Slow to move, layoffs seem to happen on an annual basis. Sales seems to be exempt this time around, but can't say how long that will last. Lots of Management hires from outside - seems to be little opportunity internally for promotion.

    Advice to ManagementAdvice

    LIsten to the folks in the trenches doing the heavy lifting. Radically accelerate product development - you are not keeping up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Struggling Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Basking Ridge, NJ
    Former Employee - Senior Manager in Basking Ridge, NJ

    I worked at Avaya full-time for less than a year

    Pros

    Very good benefits package, some smart people around the various organizations but you have to look hard for them. Solid products in some areas.

    Cons

    Trying to be too many things to too many people, company needs to focus on core strengths and do them well. Not a strong innovator and time has passed this company by in some respects.

    Advice to ManagementAdvice

    Get the organization lean and mean. Focus on key product and solution areas and stop trying to be more than you are. Be realistic about your competitive position.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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