Avaya Reviews

Updated September 30, 2014
Updated September 30, 2014
968 Reviews
3.0
968 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
542 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 67 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 44 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work-life balance is not in the culture of this company (in 18 reviews)

More Highlights

230 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Avaya has many talented people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member of Technical Staff  in  Westminster, CO
    Current Employee - Member of Technical Staff in Westminster, CO

    I have been working at Avaya full-time for more than 5 years

    Pros

    Great and knowledgeable people into telecom and computers.

    Cons

    Layoffs are constant. Management changes their mind constantly.

    Advice to ManagementAdvice

    Quit investing in products that never go to market.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Smart people, solid technology, squandered opportunities...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Avaya full-time for more than 5 years

    Pros

    Avaya has amazing people and solid technology; the customers are terrific and the base of customers is extensive. The Day 2 support is best in the industry.

    Cons

    The executives made some bone-head decisions and have focused recently on the mid-market instead of large and/or super-enterprise. As an account manager in the super-enterprise space, this was frustrating. The Nortel acquisition, in hindsight, was a distraction and allowed for Avaya's competitors to catch up and take market share.

    Advice to ManagementAdvice

    Stop living in the past; do what's right for your customer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Avaya full-time for more than 5 years

    Pros

    Good working environment and great products to represent.

    Cons

    Skills of those in management.

    Advice to ManagementAdvice

    Invest is leadership

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Technology Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operations
    Current Employee - Sales Operations

    I have been working at Avaya full-time for more than 10 years

    Pros

    Fast paced work enviornment. great team and experienced employess

    Cons

    Continous reduction leaving significant knowledge gaps

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Challenging; but exciting environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time for more than 5 years

    Pros

    Good people; exciting industry - strong solution set

    Cons

    large company; processes delay things - not as nimble as some would like

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Technical Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya

    Pros

    Great work culture, good pay and a bright set of engineers

    Cons

    Commitment levels of software engineers should be higher. Did'nt see lot of opportunities for growth

    Advice to ManagementAdvice

    Lots of re-orgs, focus on what you want to do and get it done. We waste so much time of getting approvals which can be minimized.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Close knit teamwork of hard working people in a rewarding environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Avaya full-time for more than 3 years

    Pros

    Dedication to customer service
    Serves Fortune 500 customers
    Management is always available and willing to engage
    Personal opportunities for growth are promoted
    Telecommuting

    Cons

    Migration of tech support and other key positions overseas
    Hardware shortages
    Too much focus on project due dates, low tolerance when they change even if customer requires it
    Downsizing decisions based on certification status rather than performance
    Complex SAP order system
    Training your replacement over seas

    Advice to ManagementAdvice

    Please review the metrics used when deciding whom to let go. Some of us were able to manage 20+ projects at a time and were 110% dedicated to our teams and customers. We did not deserve to have our positions given to people over seas who barely speak English. Customer satisfaction should also be a top priority when making these decisions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great teams, great teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time for more than 3 years

    Pros

    Employees are smart & dedicated. Great/easy to work with.

    Cons

    Over 40 hour week, high expectation for success.

    Recommends
    Approves of CEO
  10.  

    Avaya Has Tremendous Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Avaya full-time for more than 10 years

    Pros

    Leading edge developer of UC technology and provider of best in class professional services with huge base of existing loyal customers.

    Cons

    Large amount of organizational and resource change on a regular basis. Par for the course for high tech software companies bent on providing customers leading edge solutions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Solid place to have a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Systems Manager
    Current Employee - Information Systems Manager

    I have been working at Avaya full-time for more than 8 years

    Pros

    Good people to work with and for. Promote education and self development.

    Cons

    Telecommunications is down and not likely to rebound.

    Recommends
    Neutral Outlook
    Approves of CEO

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