BB&T Reviews

Updated September 19, 2014
Updated September 19, 2014
503 Reviews
3.2
503 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
325 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 25 reviews)

  • They have very good benefits and opportunities for advancement (in 37 reviews)


Cons
  • In my specific role, there was not room for advancement (in 12 reviews)

  • no room for advancement, sales goals that are met are never appreciated (in 17 reviews)

More Highlights

148 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Too many politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Semi-technical In Nature
    Former Employee - Semi-technical In Nature

    I worked at BB&T full-time for more than 5 years

    Pros

    Better than average benefits. Solid overall company that is not going bankrupt any time soon.

    Cons

    Difficult to move to other departments. Too many games played, once it's determined that you're not happy in your current department. The fraternity boy types are rewarded with managerial jobs, because they all golf and hang out together, or they've found their way into a manager's heart higher up the food chain. If you tell the truth, and it is determined that management is culpable, it will be ignored or you will be ostracized. Great place to be a manager, as long as you're good at the social game, brown-nosing, and politicking (as long as you're aligned with the people that win that game, otherwise you'll eventually be shown the door or be pigeon-holed into a dead-end career). Technology is a bit limited, and they've taken all of their training dollars away, except for "important" resources like developers making their highest visibility tool.

    Advice to ManagementAdvice

    Listen to your employees when they complain, and make real changes. Provide training, or your employees' skill sets will become stagnant. Realize that you have a real problem in some of your departments as it pertains to management. If employees in a given division are complaining about their management, they can't ALL be wrong, can they?

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Great Company, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at BB&T full-time for more than 3 years

    Pros

    Wonderful benefits, Great Peak health program that helps pay for insurance. Training programs

    Cons

    Working on Saturdays, Management is less than Good. No two branches are the same. Its not easy to advance if you are a woman, Cutbacks and hiring freezes are constantly hurting the teller line which hurts the clients. I work at a very small branch that is used to the same people, but since i have been here we are on our 3rd RB (now BB) lost multiple bodies here that are not replaced. Many branches have been severely hurt by the latest "cut backs". We do not feel important as a team. We used to have Teller appreciation week every year but that has stopped and we are not even recognized anymore. If we are the "FACE" of BB$T then we should be shown that we are cared about. We feel undervalued and overlooked. Morale is down to almost 0%!!

    Advice to ManagementAdvice

    Take a Good look at your Market leaders. They are not doing the job you think they are. They are cutting out early on days they shouldn't, and not going on "sales calls". Instead they are using that time to do personal things.Look at the smaller branches that you are hurting with these cutbacks. The more you cut back the less people are walking in the door. They have lost their trust in us as a company. And bring the goals down to a more realistic number. Smaller branches can not do the same as these larger branches do.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Coasting along

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Person  in  Raleigh, NC
    Current Employee - IT Person in Raleigh, NC

    I have been working at BB&T full-time for more than 3 years

    Pros

    Benefits The so called Perfect Client Experience philosophy...it just needs to be consistently enforced.

    Cons

    Good ol'e boy system Not what you know but who you know that gets you promoted
    Management still running the bank like a small town bank rather than a progressive regional bank

    Advice to ManagementAdvice

    Listen to the people down below and not your direct reports or those in management to get the real picture. Next time you do a RIF look at the management team and eliminate the dead wood. You are not going to get more done with less working staff. We need some new management who DO have the values and ethics of BB&T. We don't need anymore of those that have experience from other places but not our PCE values.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    Rollercoaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker
    Current Employee - Branch Banker

    I have been working at BB&T full-time for more than 8 years

    Pros

    Great benefits, attainable goals, work/life balance

    Cons

    Short staffed constantly, productive employees are not recognized for meeting or exceeding goals. Software is outdated and slow. Too much upper management, who are never seen visiting the branches to observe what cutting jobs is doing to the moral of the employees and trust of the customers,

    Advice to ManagementAdvice

    Get out and visit the branches, branches that are meeting and exceeding there goals should not be the ones to take the biggest hits in staffing, you are setting them up to fail. Follow up on the scheduled business calls ML are setting, because they are NOT going on calls. If every ML were doing what they were suppose to we would not be cutting employees because they would be generating revenue! Wake up Management! We aren't having PK, PCE or weekly sales meetings. I know ML's who do absolutely nothing to generate business or loans, their branch bankers do all the work, or they get what walks through the door. Also did you know you have ML's who cant cover for a BB long enough for them to take a lunch? Aren't all employees entitled to get a lunch during a 9 hr day?

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Good & not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Senior Teller
    Current Employee - Certified Senior Teller

    I have been working at BB&T full-time for more than 10 years

    Pros

    The benefits such as medical & eye insurance are great. So are the vacation time & holidays.

    Cons

    The micro-managing & recent employee cuts are nerve-racking. Employee morale is low & client satisfaction seems to be declining. I've been with BB&T for a very long time & have never felt as insecure as I do now. I've seen managers come & go. Wish the one we have now would go.

    Advice to ManagementAdvice

    Managers & customer service people should all pull some teller time. They need to know what we do & go through. They need to show a little more respect & appreciation. They need to decide if they want us to have a sales meeting on Monday morning or get the night deposit bags done before opening.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Wonderful place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    Great benefits. They care about their associates well being

    Cons

    Slow to promote. Try not to micromanage

    Advice to ManagementAdvice

    Give credit where credit is due. Promote the ones that deserve it.

  8. 3 people found this helpful  

    Grew up as a community bank - can't be a real commercial bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Service Officer
    Current Employee - Business Service Officer

    I have been working at BB&T full-time for more than 3 years

    Pros

    Balance is decent, and most people are generally really easy to get along with. Executive management is very personable, and they do come to the regions at least once a year. Benefits are above industry standard and generally speaking there is a lot of people who work really hard.

    Cons

    Good-ole boy bank, it's who you know if you want to move-up. They are taking a retail approach to commercial business (i.e. scorecards, tick marks, referrals, and micro-managing). Segmentation is very messed up for the sales goals on the commercial side, which is tough to hit your goals unless you hit some wins. Bank is fundamentally controlled by credit - so is pricing. Sometimes conservative in spite of itself, and can't grasp the market competition in the general C&I space. Only place the bank is doing well is in small business lending, specialized credit, and CRE... tough if you are a seasoned C&I banker.

    Salary is okay, bonus compensation is crummy at best. If you're new to the bank, negotiate for a high salary because expecting a bonus that is sizable is going to be painful despite hitting goals.

    Advice to ManagementAdvice

    Redefine the commercial segments, let bankers fundamentally do their job and get deals done. Credit folks need to realize we can take some risk with a $190B balance sheet on smaller deals, and on top of that we shouldn't be afraid or syndicate deals and going after $50-100mm credits in large markets. It's time to step up to the plate and stop playing little-league.

    Middle-management needs to get over themselves and their titles - but hey, that's banking.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Little opportunity for Growth

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    If you are in their community banking division their is little sales pressure compared to competitors. They offer excellent health insurance

    Cons

    If you are looking to grow your career and develop new skills BB&T is not the place for you. Compensation packages are on very low end compared with competitors.

  10.  

    no room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time for more than 5 years

    Pros

    The training at BB&T is great

    Cons

    can not advance due to upper management

    Advice to ManagementAdvice

    it would be nice for management to realize the role that the front line in the branches play in their success and be recognized and be given the opportunity to advance within the company.

    Neutral Outlook
  11. 6 people found this helpful  

    Started off good but went down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Teller  in  Wilmington, NC
    Current Employee - Part Time Teller in Wilmington, NC

    I have been working at BB&T part-time for more than a year

    Pros

    Great people to work with and for, not major sales pressure, great benefits, good work/life balance, good perks, federal holidays and accumulated vacations days off, decent pay in comparison to other banks.

    Cons

    Been here for a year and have seen a major change in company culture, especially in the past six months. Changes at both branch and corporate levels, making it a bit more stressful, to a point of worry about job security. Past six months have lead to a few layoffs, short staffing which leads to longer wait times and more frustrated clients and no end on sight especially with hiring freeze. Other than that, usual cons especially being part time like having to float to other branches, a few monotonous moments, software and hardware seems a bit dated, but this comes with the territory and job title, if you couldn't handle those simple problems, I'm not sure you could do the job.

    Advice to ManagementAdvice

    The upper management really needs to get its act together and start hiring again. Being short at the teller level adds to stresses of everyone at the branch level. The management inconsistent views have turned from really caring about the client and the employee, to us employees just feeling like a B or C number and clients just being another deposit account or another loan and can and will have to deal with waiting an hour just to get into their safety deposit box or waiting 20 minutes to deposit one check. This hiring freeze and moving people around and short staffing in branches and making us employees feel like crud is really going to drive those good employees that deserve more into roles with other companies and leave you left with those employees that aren't worth a damn and don't care about the job and clients that have gone elsewhere because they may me treated better at another institution.

    It all starts at the teller level, start treating us good again and drop the dead weight at the branch and corporate levels and the sky is the limit.

    Recommends
    Negative Outlook
    Approves of CEO

Worked for BB&T? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.