BB&T

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BB&T Reviews

Updated December 12, 2014
Updated December 12, 2014
561 Reviews
3.2
561 Reviews
Rating Trends

Recommend to a friend
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BB&T Chairman & CEO Kelly S. King
Kelly S. King
359 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 45 reviews)


Cons
  • In my specific role, there was not room for advancement (in 13 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 25 reviews)

More Highlights

171 Employee Reviews Back to all reviews

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  1.  

    Collections Rep I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative I in Lumberton, NC
    Current Employee - Collections Representative I in Lumberton, NC

    I have been working at BB&T full-time (less than an year)

    Pros

    Very fast paced meaning time goes by very fast. Very good experience with customer service.

    Cons

    They classroom train you for a week to learn basics. Nothing you learn in this week will be relevant to your job. Then you hit the floor and expected to know what you are doing. Also, department policy states you must stay in the department for 18 months before you can take another job within the company.

    Advice to ManagementAdvice

    Stop classroom training

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Business Development Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Officer
    Current Employee - Business Development Officer

    I have been working at BB&T full-time (more than 8 years)

    Pros

    Family oriented company. Big on people and community

    Cons

    Going through a bit of identity crisis right now. Want to be a big bank but play by small bank rules...it doesn't work which clients recognize and it's stressful to employees

    Advice to ManagementAdvice

    Focus more on retaining good employees because a lot are leaving. If you're going to play with the big banking boys we need a new set of rules

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Evaluator in Charleston, WV
    Former Employee - Real Estate Evaluator in Charleston, WV

    I worked at BB&T full-time (more than 3 years)

    Pros

    The ability to work independently at home was perfect. The benefits were perfect.

    Cons

    My team leader and the other members of my team were located in Virginia and Maryland; I was the only evaluator in WV because I was the only candidate for the job who knew as much as I knew about the state.
    The team leader and all other members are male.
    My team leader thought he was helping me, but I suffered constant harassment and negative criticism from him. The harder I worked, the more they expected.
    Finally, the men were paid more than I was and were promoted while I was held back, receiving only a single 2% raise in 4 1/2 years.

    Advice to ManagementAdvice

    I suggest that the old-boy network is obsolete. I also suggest that management own their decisions.

    Doesn't Recommend
    Positive Outlook
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  5. 2 people found this helpful  

    Strong company whose front line employees are haunted by uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker Team Leader
    Current Employee - Branch Banker Team Leader

    I have been working at BB&T full-time (more than 3 years)

    Pros

    The bank's training and development infrastructure is exceptional, I am consistently impressed by how much more competent BB&T front-line employees are than those that staff competing institutions. The bank also pays reasonably well, and the sales incentives are attainable at the branch level.

    The healthcare and retirement benefits are significantly better than those offered by competing institutions.

    This bank is certainly making money and has an extremely loyal following among small businesses due to low employee turnover. Since there is low turn-over, there is a sense of teamwork/camaraderie that is hard to create in banking.

    Cons

    While the sales incentives are pretty attainable, the sales pressure is significant, though you will get that in any banking role.

    My biggest pet peeve is the growing feeling that "something is up" with our branch model, and that information is being withheld from branch staff about upcoming changes. It is difficult to be motivated when your personal trajectory is unclear.

    We have had 0 communication from regional management regarding the changes to the branch and platform roles. Radio silence.

    Advice to ManagementAdvice

    I would like more intensive advancement training opportunities offered within the regions (such as securities licenses, etc.). This would enable more branch employees to progress in their careers and prevent the "hard disconnects" with their clients when their favorite points of contact are forced to move to another state to advance in the bank.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    It started out to be an amazing job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker in Columbia, MD
    Current Employee - Branch Banker in Columbia, MD

    I have been working at BB&T full-time (more than 3 years)

    Pros

    Getting to know clients and building a relationship with them is one of my favorite things about this job, there is always something new to do, we do get paid vacation and sick days, however those days are hard to use because there is no staff.

    Cons

    The shortage of staff members is getting be ridiculous, the goals they expect are almost unattainable because the employees doing more than required for their job title to compensate for no staff.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at BB&T

    Pros

    Weekends off, other than occasional half day Saturday. Good learning experience. Nice to see some clients on a regular basis.

    Cons

    Always end up with overtime due to workload, but not allowed to get paid for it due to no overtime policy. You were made to back overtime out by taking longer lunches or coming in late or leaving early on another day they could work out during the week. Also, had to make daily sales goals and make cold calls. List turned in each week, sometimes daily, of who you talked to and what product you sold or discussed. Sales affected pay raises which were practically non-existent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Not for a career just for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative II in Arlington, TX
    Former Employee - Collections Representative II in Arlington, TX

    I worked at BB&T full-time (more than 3 years)

    Pros

    Benefits, bonuses, comp time, overtime

    Cons

    Hours, management, no integrity within company

    Advice to ManagementAdvice

    Need to replace management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    BB&T is a strong financial institution and ideally puts the client first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker (Formerly Relationship Banker) in Westminster, MD
    Current Employee - Branch Banker (Formerly Relationship Banker) in Westminster, MD

    I have been working at BB&T full-time (more than an year)

    Pros

    great training for your position, ideally client focused. good brand name (for now).

    Cons

    outrageously high sales goals (recently increased), short staffing makes day to day operations tough and providing the PCE nearly impossible. detached management. down training (IE managers have to be tellers and bankers, bankers have to be tellers, etc).

    Advice to ManagementAdvice

    pay attention to branch level staff, adequately staff branches, this will hurt their long term

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    You want the truth? Here's the truth for the Retail Banking Division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Baltimore, MD
    Former Employee - Relationship Banker II in Baltimore, MD

    I worked at BB&T full-time (less than an year)

    Pros

    BB&T takes pride in training. I would say they have one of the BEST training programs in town.

    Benefits/Compensation (Total Package) is on par with what you expect in the Washington DC Metropolitan area.

    Cons

    BB&T's Leadership is way out of touch with the current situation of retail banking. With the aid of technology (e.g., mobile banking), consumers do not have the need to come into the branches as much; however the goals remain extremely high - almost unachievable. Tactics used to reach your individual goals is questionable at best.

    The retail branch is run by Branch Bankers (formerly known as Relationship Bankers). Your Market Leader (Branch Manager) is focused on loans and building the business pipeline. However, in most branches your Market Leader will say it's up to the Branch Banker to ensure they have Planed Purposeful Call (PPCs) on their calendar. So, in essence you have to build your individual pipeline as well as your Market Leader pipeline.

    BB&T provides wonderful sales tools (e.g., Hoovers), but in most cases it will not turn into sale opportunities. They also provide you internal list, but nothing to promising comes from the leads.

    Your best bet of survival at this bank is to go into an ideal branch where everyone works together (this includes Market Leaders), work at a busy branch, or adopt some questionable sales tactics.

    In sum, if you're seeking a Branch Banker position, you have to have your sales game on par. They [BB&T] will tell you they are here for the consumer, but really it what's in it for them. If you are about building a meaningful relationship with your customer-THIS IS NOT THE PLACE FOR YOU!!

    SPECIAL NOTE: If you don't hit goals, be prepared for the boot. This is the message that was delivered to employees a week ago by senior leadership: "We got help them to the door as fast as possible"

    Being a hard worker and nice DOES not pay off....SALES IS THE NAME OF THE GAME...NO EXCUSE. Don't make numbers, be prepared for a call night.

    Advice to ManagementAdvice

    Get back to basics. Provide emotional intelligence training for your Market Leaders. Come from behind the desk and work a week in the branches. You create these LOFTY goals and blame employees for not reaching them when they are in most cases unattainable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great Benefits, Poor Employee Advocacy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Summerville, SC
    Former Employee - Relationship Banker II in Summerville, SC

    I worked at BB&T full-time (more than 8 years)

    Pros

    Benefits are wonderful, including insurance, payed time off, and sick leave.
    Employees at all branches have a great working, family like relationship.
    Great place to start a career in banking.

    Cons

    You get a great starting pay but if lucky can only expect an annual pay increase of 2%, if any.
    The bank operates on a skeleton crew which can cause many frustrations.
    Very little chance for advancing in the company; nepotism at its finest.

    Advice to ManagementAdvice

    Take care of your staff and end the "good ol' boy" system in place and promote employees with real talent and who produce.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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