BB&T Reviews

Updated July 24, 2015
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BB&T Chairman & CEO Kelly S. King
Kelly S. King
102 Ratings

Pros
  • The work-life balance was sometimes hard to manage as a mother (in 31 reviews)

  • good benefits; still offering pension (in 45 reviews)

Cons
  • Little to NO room for advancement (in 13 reviews)

  • Segmentation is very messed up for the sales goals on the commercial side, which is tough to hit your goals unless you hit some wins (in 25 reviews)

More Pros and Cons

221 Employee Reviews

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  1. Good place to learn.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Analyst in Greenville, NC
    Former Employee - Network Analyst in Greenville, NC

    I worked at BB&T

    Pros

    Plenty of new projects to work on.

    Cons

    Senior Leadership does not appreciate employees. Feels as though you are beneath them in all aspects.

    Advice to Management

    Replace certain SVPs


  2. BB&T

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Virginia Beach, VA
    Current Employee - Relationship Banker in Virginia Beach, VA

    I have been working at BB&T

    Approves of CEO
    Approves of CEO

    Pros

    good atmosphere to work in. not too hard. just do your work and be on top of things. make sure you follow up with all of your customers and keep in touch. work hard and get rewarded for your hard work.

    Cons

    sometimes very slow and boring. not always the most challenging work in the world. not many people at the branch so it can get boring at times. having to deal with the obnoxious customers that come in with problems. they expect you to magically fix everything on the spot. many are very unhappy and you can't do anything about it.

    Advice to Management

    none at this time


  3. opportunity, but not necessarily for everyone

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker II in Marietta, GA
    Former Employee - Relationship Banker II in Marietta, GA

    I worked at BB&T

    Approves of CEO
    Approves of CEO

    Pros

    Pay is good and benefits are also good. Good job security.

    Cons

    lack of potential to move up fairly, will tell you almost anything to get you to stay, do not follow through on their word

    Advice to Management

    be true to your word, promote those that are deserving, instead of trying to balance braches and regions ethnically


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  5. Helpful (3)

    Pros and cons of a career at BB&T.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Banker in Columbia, MD
    Former Employee - Commercial Banker in Columbia, MD

    I worked at BB&T

    Approves of CEO
    Approves of CEO

    Pros

    The best reason to work at BB&T is job security.

    Cons

    BB&T promotes those who have a connection to North Carolina (i.e. college, hometown, spouse's hometown).

    Advice to Management

    Bring compensation and benefits in line with other regional banks.


  6. Helpful (1)

    A middle of the road place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Tech in Winston-Salem, NC
    Former Employee - IT Tech in Winston-Salem, NC

    I worked at BB&T

    No opinion of CEO
    No opinion of CEO

    Pros

    Business Ethics are sound. They have not gotten in hot water like other banks who made questionable, risky loans.

    Cons

    Some the managers are great and some are micromanagers. Alot of IT jobs are being outsourced to India.

    Advice to Management

    The quality of work of jobs being outsourced is not as good as you think it is.


  7. Helpful (3)

    What should be a great bank needs major work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Banker in Wilmington, NC
    Former Employee - Commercial Banker in Wilmington, NC

    I worked at BB&T

    No opinion of CEO
    No opinion of CEO

    Pros

    BB&T has been a well run regional bank for many years. Training is top notch and many start at BB&T for the training before moving elsewhere. There is a large banking network for support. For lenders, the loan approval and processing process is very good.

    Cons

    Salaries lag competitors. Also, given its regional approach to banking, headquarter's impression of what's going on in the field is often not accurate. Many of the regions consist of mostly bankers from a previous acquisition. In many cases, they hold onto their previous notions of how banking is done and have a us versus the bank mentality. Fees for routine services are usually higher than competitors making it difficult on account officers to defend. Finally, the bank's matrix system for bonuses is flawed. I know of far too many employees that have gamed the system for maximum bonuses. It creates cutthroat competition amongst employees for credit on sales and does not foster teamwork. I've also seen 10's of millions in risky loans made for the purpose of getting a large bonus.

    Advice to Management

    I would recommend reducing the number of regions and consolidating many of them. I think there are too many ineffective regional presidents who are just carryover former executives from acquired institutions. In many cases, these presidents appear to just be there for the paycheck. I would imagine major cost savings could be made. Additionally, you could better place BB&T people in charge of regions as opposed to acquired executives who don't really buy into the culture. On compensation, more emphasis needs to be placed on team goals and not individuals. I would recommend scrapping the current situation and going to a more salary based compensation with bonuses given based upon local, regional, and corporate profit targets. The current system encourages major corruption and causes many good employees to leave prematurely.


  8. Not a bad company to work for, but there is room for improvement.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Server Engineer in Winston-Salem, NC
    Current Employee - Client Server Engineer in Winston-Salem, NC

    I have been working at BB&T

    No opinion of CEO
    No opinion of CEO

    Pros

    long-term benefits are decent, some flexibility on work from home and alternate locations in today's economy. Pay seems to be fair in IT for the current economy.

    Cons

    lots of micro-management, closed communication circles. Various groups create new processes for their area, not allowing for impact on others that depend on these groups. This forces the other groups to adopt & modify to these new processes in fast fashion, which then has the domino effect on still other groups.

    Advice to Management

    look to promote from within. bringing in new outside staff tells employees they are not qualified, and given the current workloads, there is not a lot of extra time to allow for development opportunities to pursue these openings.


  9. Helpful (2)

    The retail side of BB&T

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller in Frederick, MD
    Former Employee - Senior Teller in Frederick, MD

    I worked at BB&T

    No opinion of CEO
    No opinion of CEO

    Pros

    Decent benefits package. A good place to start a career if you don't have a college degree. Banking experience can open the door for future non-banking jobs. They have offices along the east coast, so transfer is a possibility. They also have BB&T University. They hire bilingual people at a premium rate.

    Cons

    The retail side of BB&T banking is SELL, SELL, SELL, and SELL! They are mainly concerned about selling their products and services; however, they pay attention to customer service so they will provide training. Management at the branch level are not always professionals. They are basically people who have been in banking for a long time.

    Advice to Management

    Your goal setting can be unrealistic. The busier the branch the higher the $$$ goal is. They don't stop to think about the demographics and the income level a certain branch caters to. Once a co-worker said to me "the higher they are, the less they know"....that pretty much sums it up for middle (branch) level management. Any higher management then that, you'll probably never see. Oh and the CEO rating....I can't comment because I've only see pictures of the guy.


  10. Helpful (3)

    Fantastic opportunities for just the right person at just the right time in their career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA

    I have been working at BB&T

    Approves of CEO
    Approves of CEO

    Pros

    Company reputation. If you are willing to move, great career opportunities for those willing to work extremely hard and smart.

    Cons

    Overall it is a good place to work. In my case I have two managers for whom the word is a misnomer. I see other areas where employees are working well together and where common sense and respect rule. In my area one manager plays favorites while the other manager is not capable of adjusting to the fact that four or five of those who report to this manager are more capable.

    Advice to Management

    The values expressed as the way we do business are excellent. Lets get back to the basics in terms of how we treat each other but get more progressive with systems and processes. Truly review managers for their abilities.


  11. Helpful (2)

    Conservative in nature

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Agent in Charleston, WV
    Current Employee - Call Agent in Charleston, WV

    I have been working at BB&T

    Approves of CEO
    Approves of CEO

    Pros

    Overall good benefits and it's a pretty secure job. Depending on the department you work in, you could get promoted fairly quickly by working hard to get noticed.

    Cons

    Poor management and dictatorship like tendencies. Promotions in my department are based on who can flatter the boss the most. You can't speak your mind or go against the grain. If you do speak out in a respectable way, you are shunned and black-balled until you can prove yourself to be more "like them." you have to watch what you say and who you say it to.

    Advice to Management

    pay attention to what the people are saying. If several people quit because of one person in management, something is wrong. Several people have left my department and they have all stated one person in a middle management position for their reason. management does a lot of talk about change, but things still stay the same.



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