BB&T Reviews

Updated October 20, 2014
Updated October 20, 2014
525 Reviews
3.2
525 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
342 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 44 reviews)


Cons
  • In my specific role, there was not room for advancement (in 12 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 22 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Ten years with company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    Came onboard because core values mirrored my personal core values. Direct manager who valued my input and expertise and gave autonomy to make decisions.

    Cons

    Core values have been lost in regional level management. The bank has cut associates with longevity of ten, twenty and thirty plus years to bring in younger and less experiences associates. Staffing in branches is less than adequate where associates get no break for lunch unless manager steps in to work for them as a teller or customer service. Operations support is non-existence and staff fears their dictatorship when they do show up.

    Advice to ManagementAdvice

    Value the individual. Realize the staffing inadequacies and do something. Improve morale at region and corporate level. Live by the preached core values that many folks were attracted to. Retain associates who have put selfish less hours in without getting paid to better the company rather than; out with the old and in with the young mentality. Those same folks work hard and bring business to the bank, business that's clearly much needed.

  2. 2 people found this helpful  

    Jealous Leadership that condemns excellent performance because of feeling treatened

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Teller in Greensboro, NC
    Current Employee - Senior Teller in Greensboro, NC

    I have been working at BB&T full-time (more than 3 years)

    Pros

    Health Insurance, Great work schedule, Vacation time

    Cons

    Very Poor incentives for great job performance, Punished not praised for great performance, I make 12.22 an hour or 23462 per year and I have a College degree in a related field of study.

    Advice to ManagementAdvice

    (Reward your high performers and Realize that you have talent that your not utilizing)
    BB&T has made poor leadership choices that do not reward talent yet they resent it and covet it because they do not posses it themselves.BB&T needs to hire management that want to better the company by recognizing and rewarding talent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Terrible working in branches

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Center Leader II in Montgomery, AL
    Former Employee - Financial Center Leader II in Montgomery, AL

    I worked at BB&T full-time (more than 3 years)

    Pros

    Life force health insurance and good training programs for your job.

    Cons

    Financial Center Leader, Branch Manager, Market Leader. Depleted branch staff, heavy sales goals, cold call nights, sales. They laid off several jobs over the summer 2013 so check the reviews since then. Its resulted in poor customer service and 60 hour work weeks. If you're in the branches, its all about product pushing and sales goals just like any other big bank. They increased fees on customers rather than updating loan policy to generate income. Basically, I think BB&T is good to work for if your in the back office, but its difficult if your in a client facing position in the branches because you have limited staff and you have no authority to make decisions.

    Advice to ManagementAdvice

    You have no idea what life in the branches is like. I suggest living off the salary of branch staff and then making the cold calls and sales goals for a quarter like you required us to do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Never good enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker in Panama City, FL
    Former Employee - Relationship Banker in Panama City, FL

    I worked at BB&T full-time (more than 3 years)

    Pros

    Had the best clients while there.

    Cons

    No matter if you reach your goals you are told to do better without a thank you. Banking seems to be very deceptive. Its all about them making money no matter how they get it. They want you to put clients in products they don't really need so they have their claws in them and it makes it harder for client to switch banks.

    Advice to ManagementAdvice

    Be more ethical!!

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    The Investment Counselor Position is a Dog with Frontline Immune Fleas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Counselor
    Current Employee - Investment Counselor

    I have been working at BB&T full-time (more than an year)

    Pros

    -Access to Bank Clients
    -Lead lists
    -Ability to leverage relationships within the branch to accelerate investment relationship

    Cons

    -Internal competition with Private Advisor, Wealth Group, Portfolio Manager and Scott & Stringfellow
    -Branch employees have zero accountability to drive investment revenue
    -Branch employees have no understanding or training in how to approach investment relationship opportunities
    -Senior management doesn't care about the plight of the investment counselor
    -Lack of wrap accounts, products and brokerage abilities
    -High cost of products prices us out of many sophisticated clients
    -Lack of financial planning software to present plans to clients
    -Overall, a very Stone Age experience to investments and too much conflict internally leaves the investment counselor feeling like they're on an island that no one cares to visit.

    Advice to ManagementAdvice

    Spin off Scott & Stringfellow and allow the Investment Counselor the tools and training they need to be the sole contact for any and all investment opportunity. The current structure won't build confidence within the branch environment, it will confuse clients and prospects, and most of all, deflate and undermine the long term efforts of the Investment Counselor. This has been the most incompetent approach to investments I've ever been party to and I can't leave soon enough.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Investment Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Counselor in Columbia, SC
    Former Employee - Investment Counselor in Columbia, SC

    I worked at BB&T full-time (less than an year)

    Pros

    BBTIS is a subsidiary company of BB&T bank and has a great benefits package because of it.

    Cons

    - HIGHLY disorganized
    - There does not appear to be any vision for the future, and are painfully stuck in the past
    - Lacks respect as a business unit within BB&T
    - Is forced to compete with BB&T's other investment subsidiary, Scott & Stringfellow without
      having the respect resources vision, management or culture to truly be able to compete with
      Scott & Stringfellow.
    - The corporate culture is one of fear, intimidation and distrust

    Advice to ManagementAdvice

    - My advise to BB&T bank... bring in an entirely new management team for BBTIS and give
      them the resources the need to be successful.
    - My advise to BBTIS management. Congratulations for removing the Chief Compliance
      Officer. You waited too long to do it. That individual cost the company dearly
    - BBITS management, stop allowing these unqualified, mid-level hack bank managers dictate
      how your business should be run.
    - Either do it or don't do it. Either decide to become an investment company and charge
      forward accepting nothing less than complete and total success as a serious competitor in
      the market or just get out.
    - BBTIS management, you are not NEARLY as good as you believe you are. You have a
      tremendous amount to learn. Humble yourselves, start learning.
    - BBTIS management, remember management is just a title. If you want to succeed, learn
      how to become LEADERS!

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Bad Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Center Manager
    Current Employee - Financial Center Manager

    I have been working at BB&T full-time

    Pros

    Good pay; ability to make decisions on your own

    Cons

    Too much travel; too little training; disorganized on-boarding process

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Its a circus to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Teller in Blountville, TN
    Former Employee - Relationship Teller in Blountville, TN

    I worked at BB&T part-time (more than an year)

    Pros

    Vacation, sick days, holidays and pay are good

    Cons

    Managers don't follow through on what they say, upper management is a joke and fellow employees can do whatever they want without recourse...a circus!

    Advice to ManagementAdvice

    Get rid of the dead weight and hire managers that can do their job well and things will run much smoother.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Web Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer in Charlotte, NC
    Former Employee - Web Developer in Charlotte, NC

    I worked at BB&T as a contractor (less than an year)

    Pros

    A bank, they have money,and they have a lot of technology, that is not too far behind bleeding edge.

    Cons

    IT personell have absolutly no social skills whatsoever. If you have no personality or social skills and you never want any ... this is the place to work for you. They don't mentor or teach at all. You are either 100% qualified at your position, or they get rid of you. I needed about a month or two to ramp up to my position and they let me go after 3 weeks. I felt there was no instruction or mentoring to do my job, and they had no interest in helping me out to further my career. I would think they want you to be either bored and unchallenged at a job you know full well to do or else.

    Also, they have a lot of bureaucracy (paperwork and procedures), and they only seem to have it for the sake of having it. They have absolutely no concept of what it's really for ... to provide a communication new for new(mainly) and existing workers. The processes and procedures they follow are unorganzied and difficult to follow ... what's the point of having it at all other than to say they have it.

    Advice to ManagementAdvice

    At some point you need to realize the long-term effects of not allowing people to ramp up their careers in your organizaiton. If you hire people to be bored in the 4'x4' cubical confines of your organziation, you're going to have a lot of intellectually smart, albiet mean, antisocial, insects who are only happy about the pay, and nobody well-rounded is going to want to work with this borg.

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful  

    loan adjustor - collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Adjuster Collections in Lumberton, NC
    Current Employee - Loan Adjuster Collections in Lumberton, NC

    I have been working at BB&T part-time (more than 8 years)

    Pros

    none, hours are awful.... good luck finding the pros

    Cons

    this job is mind numbing and the mangers and leadership will stab u in the back in a second. NEVER work at this place, you will HATE it. The disrespect in crazy.

    Advice to ManagementAdvice

    Think about your employees, and not just your leadership. Admit your mistakes! Stop letting the job go to you head. have respect for you employees.

    Doesn't Recommend
    Negative Outlook

BB&T Photos

Work at BB&T? Share Your Experiences

BB&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.