BJ's Restaurants

  www.bjsrestaurants.com
  www.bjsrestaurants.com
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BJ's Restaurants Reviews

Updated September 23, 2014
Updated September 23, 2014
202 Reviews
3.2
202 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Greg Trojan
29 Ratings

Review Highlights

Pros
  • Possibility to make good money if your a closing server (in 13 reviews)

  • Flexible schedule, when working with a (literally) almost hundred other servers, easy to get a shift covered (in 11 reviews)


Cons
  • long hours, crappy clientele, high turn-over thus servers are not very good (in 10 reviews)

  • You have a script to follow and secret shoppers come in to grade you, if you don't say the right things you could be fired (in 7 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I disliked the managment change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Takeout/Host  in  San Antonio, TX
    Former Employee - Takeout/Host in San Antonio, TX

    I worked at BJ's Restaurants part-time for more than a year

    Pros

    A lot of people worked together, grew together and learned together. It was a very easy company to work. Loved the late night, alcohol and food as well as being about to get shifts picked up easily when working two jobs.

    Cons

    Management change forced many good working people to leave. With that being said, a lot of people left, new people came. It was a hectic training mess. Management was awful to begin with from being easily annoyed and frankly pissed off to being pushovers when it came to certain types of people..or genders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    if youwant to move up be a food runner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host  in  City of Industry, CA
    Former Employee - Host in City of Industry, CA

    I worked at BJ's Restaurants part-time

    Pros

    Very easy job.Al you have to do is smile have a good attitude which are good fundamentals but if you want to eventually serve i would say start off as food runner.you get to learn the meals and get use to the fast paste atmosphere.

    Cons

    You only do so much work.you organize the restaurants seating .greet customers.

    Advice to ManagementAdvice

    Give the host tip instead of free food.I rather earn extra tip than get free food .Tip is a good motivation tool,it encourages you to go the extra mile.Even if its that waiter bringing in the tip and you get part of it can push you to go beyond just being a host and helping everyone out in order the overall Restaurant performance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Coworkers were cool and supportive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BJ's Restaurants

    Pros

    nice environment, great people to work with good tips.

    Cons

    Horrible discount, bad management, you had to follow a script when talking to guest.

    Advice to ManagementAdvice

    You should back your employees more in guest related situations. You should be more attentive to the store needs and not hiding away in a room.

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  5.  

    Seen better days. The corporate culture has taken over completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Chino Hills, CA
    Current Employee - Server in Chino Hills, CA

    I have been working at BJ's Restaurants part-time for more than 5 years

    Pros

    Great sense of camaraderie among team members... mgmt not so much. The pay is average but consistently getting worse with the thousands of coupons and deals we hand out wouldn't be surprised if they started giving out a coupon for the tables and chairs.

    Cons

    No communication whatsoever about ant menu changes or policies yet expected to abide by them. The corporation has been tightening their span of control and the atmosphere between mgmt and staff is much like a warden and inmates no trust. Within 5 years of working at the same location we have won restaurant of the year twice (a huge accomplishment supposedly) only to go through manager after manager and each new one making sure to tell us how we don't do things right...so tell me buddy, how did we get these awards then?

    Advice to ManagementAdvice

    Quit with the revolving door in management. Whoever does the hiring please stop hiring frat boys youd find living next door to seth rogen and make sure they can actually handle the business. And if you do have to give me yet another general manager (going 5 in 5 years) make sure they have a clue or two about what they are doing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Poor management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  San Bruno, CA
    Former Employee - Server in San Bruno, CA

    I worked at BJ's Restaurants full-time for more than 8 years

    Pros

    Quick cash, free food if untipped position, great co-workers

    Cons

    Depending on what city, the type of crowds can either make or break a shift. Management only care about the numbers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Never any room to move up, managers take advantage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Santa Rosa, CA
    Former Employee - Server in Santa Rosa, CA

    I worked at BJ's Restaurants full-time for more than a year

    Pros

    -Flexible schedule, when working with a (literally) almost hundred other servers, easy to get a shift covered
    -Got a lot of friends from co-workers
    -best general manager ever, he chose the second best manager I've ever had (reason for two stars not one)

    Cons

    -Uncaring co-workers
    -too many complaints all the time
    -terrible customer service reviews ALL THE TIME
    -kitchen never seems to have it together when needed
    -too many managers, promotes too much micromanaging
    -no room to improve yourself or voice your own ideas
    -company will make anyone who is able to suck up enough a manager, instead of hard working individuals who get passed up
    -lower managers (newer ones especially) think they are above the rules and are EXTREMELY hypocritical

    Advice to ManagementAdvice

    you need to start hiring people who actually care about giving people hospitable service, not just ones that care about their bottom line. Also, after a manager is placed in a position, it would be nice to have the servers, bussers, take out, and bartenders rate them before they stick around for good. sometimes, you get extreme lemons and it makes people, like me, walk out in the middle of the shift because they are being disrespectful to me in front of my teammates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I Walked Out of this Job Because They Were Working Me Too Hard And Hassling Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Baton Rouge, LA
    Former Employee - Hostess in Baton Rouge, LA

    I worked at BJ's Restaurants part-time for less than a year

    Pros

    The food is great, employees get meals or discounts, flexible schedule, great hours, great music.

    Cons

    Management doesn't do well with constructing a comfortable and efficient work environment. Low pay. Hard to get promoted.

    Advice to ManagementAdvice

    When you have a hard-worker, you shouldn't over look that. Work harder to make sure that your team is a good one and that the work environment is healthy and positive. Less gossip, more motivation!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Stay away from this restaurant!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Pinellas Park, FL
    Current Employee - Server in Pinellas Park, FL

    I have been working at BJ's Restaurants part-time for less than a year

    Pros

    Possibility to make good money if your a closing server. Coworkers make the work environment tolerable. Great scheduling system.

    Cons

    Poor management. No communication between managers, kitchen, and servers= frustrated customers blaming you, the server, and lower tips. Incompetent managers who are nowhere to be found when you need them.

    Advice to ManagementAdvice

    Do a more thorough job training your managers and selecting more motivated individuals.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Cares about making money, doesn't care if you make money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender
    Current Employee - Bartender

    I have been working at BJ's Restaurants part-time for more than 5 years

    Pros

    The company has kept a strong customer base through the recession. Many of your fellow team members will be nice to work with.

    Cons

    There is constant micro managing, corporation "one for all and all for none" some policies or procedures do not make logical sense in every restaurant but they are mandatory blanket changes for all restaurants. The company has no program for progressing current employees, they want to string you along forever. There is no way to increase your base pay. The company values profits over everything!

    Advice to ManagementAdvice

    Your employees also bring in business, I would recommend remembering that they are people too and need money to live off of just like you do. Happy employees make a more productive and pleasant work environment, this means your guest with want to come back.

    Negative Outlook
    Disapproves of CEO
  11.  

    Hectic and confusing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook  in  Gainesville, VA
    Current Employee - Line Cook in Gainesville, VA

    I have been working at BJ's Restaurants full-time for less than a year

    Pros

    Opportunities for advancement if you are willing to work for it.

    Cons

    You do not get paid enough for the work you are expected to do. Once the trainers left, I figured out to my horror that I had to do twice the amount of work for my station than I was expecting to do (which was already a lot, more than one person can handle in a three hour time period before service).

    Advice to ManagementAdvice

    Treat your employees fairly, and let them know from the get-go exactly how much work they'll be doing daily.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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