BJ's Restaurants

  www.bjsrestaurants.com
  www.bjsrestaurants.com

BJ's Restaurants Reviews

Updated November 15, 2014
Updated November 15, 2014
218 Reviews
3.2
218 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Greg Trojan
36 Ratings

Review Highlights

Pros
  • Possibility to make good money if your a closing server (in 14 reviews)

  • Flexible schedule, when working with a (literally) almost hundred other servers, easy to get a shift covered (in 11 reviews)


Cons
  • long hours, crappy clientele, high turn-over thus servers are not very good (in 10 reviews)

  • You have a script to follow and secret shoppers come in to grade you, if you don't say the right things you could be fired (in 7 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Salinas location is the worst, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Salinas, CA
    Former Employee - Server in Salinas, CA

    I worked at BJ's Restaurants part-time (less than an year)

    Pros

    Flexible hours, nice coworkers, new building

    Cons

    Bad location-- many customers leave little to no tip, so you're making close to minimum wage most of the time. Poor management-- managers play favorites, and are not well trained themselves. Management training program is a joke. Corporate doesn't seem to care if a location has a bad reputation and needs help to improve-- it's all about the profits they see. Responsible employees are forced to close nearly every night of the week, which would be nice if this resulted in more money at the end of the night. It didn't, and instead I had no social life. No upward mobility. Horrible break schedule, resulting in someone potentially ruining your customers' experience or you losing a table. Hard to even eat or drink while on break because of poorly-planned break system. The culture sounds nice based on what is printed on the cards employees have to carry, but it was awful working there. Forget taking vacation while working at BJ's-- I had my vacation approved two months in advance, only to be scheduled to work the entire two weeks of my vacation. Thank goodness my coworkers were eager to pick up shifts to supplement their meager wages...

    Advice to ManagementAdvice

    Plan more before opening new locations-- will your employees be able to make a living wage working there? Also, develop a better management training program. Many managers I saw were cursing at employees, and were very unprofessional. I have seen better management at a mom-and-pop restaurant, and as a corporate chain restaurant BJ's should do better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Menifee, CA
    Former Employee - Senior Manager in Menifee, CA

    I worked at BJ's Restaurants full-time (more than 3 years)

    Pros

    The money and commission were good.

    Cons

    They don't have good upper management. A lot of issues that they don't fix.

    Advice to ManagementAdvice

    Good place to get some experience. Hard place to work for.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Its just like reporting to prison for 8 hours a day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prep Cook in Henrico, VA
    Current Employee - Prep Cook in Henrico, VA

    I have been working at BJ's Restaurants part-time (less than an year)

    Pros

    Good pay, hours flexible, free meal on day you work and discount on off days

    Cons

    Lock you in building, no break at all. Cant even walk out back for a cig. I was blown away when I learned they were locking us in during our shift

    Advice to ManagementAdvice

    Lossen up, come to reality. Treat your employees badly and they will report you on sites like this one

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    I disliked the managment change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Takeout/Host in San Antonio, TX
    Former Employee - Takeout/Host in San Antonio, TX

    I worked at BJ's Restaurants part-time (more than an year)

    Pros

    A lot of people worked together, grew together and learned together. It was a very easy company to work. Loved the late night, alcohol and food as well as being about to get shifts picked up easily when working two jobs.

    Cons

    Management change forced many good working people to leave. With that being said, a lot of people left, new people came. It was a hectic training mess. Management was awful to begin with from being easily annoyed and frankly pissed off to being pushovers when it came to certain types of people..or genders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    if youwant to move up be a food runner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host in City of Industry, CA
    Former Employee - Host in City of Industry, CA

    I worked at BJ's Restaurants part-time

    Pros

    Very easy job.Al you have to do is smile have a good attitude which are good fundamentals but if you want to eventually serve i would say start off as food runner.you get to learn the meals and get use to the fast paste atmosphere.

    Cons

    You only do so much work.you organize the restaurants seating .greet customers.

    Advice to ManagementAdvice

    Give the host tip instead of free food.I rather earn extra tip than get free food .Tip is a good motivation tool,it encourages you to go the extra mile.Even if its that waiter bringing in the tip and you get part of it can push you to go beyond just being a host and helping everyone out in order the overall Restaurant performance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Coworkers were cool and supportive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BJ's Restaurants

    Pros

    nice environment, great people to work with good tips.

    Cons

    Horrible discount, bad management, you had to follow a script when talking to guest.

    Advice to ManagementAdvice

    You should back your employees more in guest related situations. You should be more attentive to the store needs and not hiding away in a room.

  8.  

    Seen better days. The corporate culture has taken over completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Chino Hills, CA
    Current Employee - Server in Chino Hills, CA

    I have been working at BJ's Restaurants part-time (more than 5 years)

    Pros

    Great sense of camaraderie among team members... mgmt not so much. The pay is average but consistently getting worse with the thousands of coupons and deals we hand out wouldn't be surprised if they started giving out a coupon for the tables and chairs.

    Cons

    No communication whatsoever about ant menu changes or policies yet expected to abide by them. The corporation has been tightening their span of control and the atmosphere between mgmt and staff is much like a warden and inmates no trust. Within 5 years of working at the same location we have won restaurant of the year twice (a huge accomplishment supposedly) only to go through manager after manager and each new one making sure to tell us how we don't do things right...so tell me buddy, how did we get these awards then?

    Advice to ManagementAdvice

    Quit with the revolving door in management. Whoever does the hiring please stop hiring frat boys youd find living next door to seth rogen and make sure they can actually handle the business. And if you do have to give me yet another general manager (going 5 in 5 years) make sure they have a clue or two about what they are doing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Poor management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in San Bruno, CA
    Former Employee - Server in San Bruno, CA

    I worked at BJ's Restaurants full-time (more than 8 years)

    Pros

    Quick cash, free food if untipped position, great co-workers

    Cons

    Depending on what city, the type of crowds can either make or break a shift. Management only care about the numbers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Never any room to move up, managers take advantage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Santa Rosa, CA
    Former Employee - Server in Santa Rosa, CA

    I worked at BJ's Restaurants full-time (more than an year)

    Pros

    -Flexible schedule, when working with a (literally) almost hundred other servers, easy to get a shift covered
    -Got a lot of friends from co-workers
    -best general manager ever, he chose the second best manager I've ever had (reason for two stars not one)

    Cons

    -Uncaring co-workers
    -too many complaints all the time
    -terrible customer service reviews ALL THE TIME
    -kitchen never seems to have it together when needed
    -too many managers, promotes too much micromanaging
    -no room to improve yourself or voice your own ideas
    -company will make anyone who is able to suck up enough a manager, instead of hard working individuals who get passed up
    -lower managers (newer ones especially) think they are above the rules and are EXTREMELY hypocritical

    Advice to ManagementAdvice

    you need to start hiring people who actually care about giving people hospitable service, not just ones that care about their bottom line. Also, after a manager is placed in a position, it would be nice to have the servers, bussers, take out, and bartenders rate them before they stick around for good. sometimes, you get extreme lemons and it makes people, like me, walk out in the middle of the shift because they are being disrespectful to me in front of my teammates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    I Walked Out of this Job Because They Were Working Me Too Hard And Hassling Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Baton Rouge, LA
    Former Employee - Hostess in Baton Rouge, LA

    I worked at BJ's Restaurants part-time (less than an year)

    Pros

    The food is great, employees get meals or discounts, flexible schedule, great hours, great music.

    Cons

    Management doesn't do well with constructing a comfortable and efficient work environment. Low pay. Hard to get promoted.

    Advice to ManagementAdvice

    When you have a hard-worker, you shouldn't over look that. Work harder to make sure that your team is a good one and that the work environment is healthy and positive. Less gossip, more motivation!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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