BMC Software

  www.bmc.com
  www.bmc.com

BMC Software Reviews

Updated October 22, 2014
Updated October 22, 2014
486 Reviews
3.3
486 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BMC Software Chairman and CEO Bob Beauchamp
Bob Beauchamp
334 Ratings

Review Highlights

Pros
  • Good benefits and work environment allows for appropriate work/life balance most of the time (in 43 reviews)

  • Work from home facility is available" Good food is available at canteen (in 27 reviews)


Cons
  • Bad work life balance as per my personal experience but apary from it all good :) (in 13 reviews)

  • Middle management receives no support and there is little evaluation of their effectiveness (in 10 reviews)

More Highlights

75 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    There are pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BMC Software full-time (more than an year)

    Pros

    The best think about BMC is that I get to work remotely and have a good amount of autonomy. The company has decent benefits which employees pay a percentage of, there is half yearly bonus given to individual contributors but it is based on the performance of sales and other factors the employee themselves can't control so you never get 100% of your bonus no matter how many hours you work, what you contribute or how great of a rating you get.

    I do believe they have a good sales training program and continually try to get the reps as much information as possible to do their jobs.

    Cons

    The culture is not great, you are expected to work as many hours as it takes to get the job done (I've pulled several all nighters) with little to no appreciation. It seems like there are clicks and if you aren't apart of it then you are left in the cold especially if you're not at HQ.

    There is no formal process for receiving raises or promotions. You boss has to request it for you and most don't know this is what is required so you can languish for years without any kind of salary adjustment. When I asked my boss after 2yrs of service if I was going to get a raise they replied " i have no idea what you're talking about".

    I don't see a lot of upward mobility at least in my current role which is disheartening. There is no career training unless you are in sales and your managers doesn't talk to you about how you can advance your career.

    Being recently acquired by a consortium of private equity firms the state of the company can be tenuous. We're waiting to see if we will be sold off as a whole, or by group or taken public again.

    Communication company wide is horrible. No one knows what anyone else does.

    Advice to ManagementAdvice

    Do a world wide employee opinion survey and truly do a deep dive on the results to implement changes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Meat grinder, good ole boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Houston, TX
    Former Employee - Director in Houston, TX

    I worked at BMC Software full-time (more than 10 years)

    Pros

    compensation
    world-class co-workers
    benefits
    great offices
    opportunity to develop if you have the right leader

    Cons

    management "the emperor's new clothes" - no one has the guts to say/do what really needs to be said/done
    everyone's a VP or President
    hours
    "what have you done for me lately"
    concern for development of employees is hollow and insincere
    little to no opportunity for women in upper management

    Advice to ManagementAdvice

    consider removing the management that were at the helm when the ship went down - that in and of itself is a demotivator for those still there
    constant layoffs might be needed to reduce cost, but get rid of the real dead wood (the many do-nothing VPs with no or very small teams) and leave the actual doers alone
    adding yet another layer of management at the "president" level is not going to move the needle and sell product
    get rid of the old thinking of the "big four" - it's a whole new mainframe-less world
    your latest acquisition isn't always your new "bright and shiny can do no wrong" object

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Depends on leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BMC Software full-time (more than 5 years)

    Pros

    When there are good leaders, engagement drivers improve.

    Cons

    When there are poor leaders, they tend to bring on friends, reward eachother, & no one is held accountable.

    Advice to ManagementAdvice

    Bain should pay more attention- business is not run any differently than when BMC was publicly traded. For once, hold leaders accountable to manage expenses!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Slow death spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager
    Current Employee - Senior Product Manager

    I have been working at BMC Software full-time (more than 8 years)

    Pros

    Pay is market competitive, remote work strongly supported,

    Cons

    Middle management receives no support and there is little evaluation of their effectiveness. Most managers struggle with understanding the product and have no experience managing people.

    The acquisition by Bain has not helped the company address its real problem which is an aging set of products. The company was recently split into five separate companies with new leadership brought in for each. This has led to a great deal of churn as old employees scrambled into newly promoted roles which they did not really have the skills to perform and new leaders have arrived that don't understand the marketspace but have had success at other 3rd Tier level organizations.

    It's hard to imagine this having a positive end for BMC. They're big 'innovation', MyIT, is being given away to stay competitive with SNOW and other SaaS players. Previous acquisitions like Bladelogic and Aeroprise (amongst many others) have delivered no real value for the company and are moving to EOL. Their flagship product Remedy OnDemand has been plagued with support issues and mis-management, customers are leaving in droves and the ones that remain are the hardest customers to support and manage. Talented employees are leaving weekly and a number are waiting for their last round of vested shares to cash out this year. Since the acquisition many employee benefits like ESPP, reserve shares and medical benefits have been dropped or cut substantially.

    Advice to ManagementAdvice

    It's time to make some significant adjustments and cut underperforming product lines, thin the middle management layers that abound and re-invest the monies been spent on a customer success function that has quadrupled year over year and spends all of its time tracking customer support tickets and instead direct that money on improving core products so they don't have as many support issues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    There are fractures in the turnaround plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at BMC Software full-time (more than 10 years)

    Pros

    Good benefits. Able to work from home. Lots of good hard working people. Great place to be if you want to do the same job for many years. Pay is competitive.

    Cons

    Loosing customers right and left. SNOW is taking many long term Remedy customers each month. BMC still talking about how to put customer first, but not actually doing it. Most SaaS customers are on Force.com platform, which is not there own platform.
    Turnaround taking much longer than needed or expected. Slow to make decisions.
    Sales reps have not been paid commission in almost 6 months due to inability to figure out how to pay people. So draws have been given. This can only have a negative impact on sales moral and performance.
    There was good momentum coming out of sales kick off in Las Vegas this year but that has fallen flat. Management seems to be trying to hard to put a positive message on performance when all the workers know the truth about what is really going on.

    Advice to ManagementAdvice

    Move out some of the long time Sr. management. Pay your sales reps. Get a better SaaS strategy. Really focus on going after SNOW.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 6 people found this helpful  

    Diversity is non existent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Houston, TX
    Former Employee - Director in Houston, TX

    I worked at BMC Software full-time

    Pros

    Compensation was very good. Great future vision. Really good sales leaders. The taking over to private in my opinion was a good thing.

    Cons

    I was in cloud automation group -- it is stagnant with old timers. No women in leadership positions. Lack of women VPs is joked about with management making flippant remarks about hiring more women. Actions speak volumes -- only mid level women are brought in and as contractors only. I left because I saw little ability to advance not just because of gender but because nobody advances here. It was also sad to see the boys club mentality at the top.

    Advice to ManagementAdvice

    Keep investing in decent healthcare benefits as these kept taking hits year after year. Do not accept your managements lame excuses about why there are no women leaders.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Mediocre Software, Good Technical people, Angry Customers, Poor Middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Management (BSM) Architect in Detroit, MI
    Current Employee - Business Systems Management (BSM) Architect in Detroit, MI

    I have been working at BMC Software full-time (more than 3 years)

    Pros

    Good facilities, average benefits,
    Great Offshore teams. Senior management pretty effective at solving product issues.
    Very good focus on customers during pursuit phase, Indian business and technical management are second to none.

    Cons

    Middle Management too reactive, Mixed bag of consultant quality and people skills,
    Services ( PMO, Portfolio managers, "Global" delivery managers...) unprepared and forced to play "hot potato" trying to bury rework costs and impact of fixing poorly tested software.

    Advice to ManagementAdvice

    Streamline middle management ( eliminate - don't just shuffle the deck)
     Invest in QA to improve our software. Develop better training for consultants.
    Ramp up PS delivery managers with basic functional and technical product training.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Layoffs are the primary way of improving operating margin at the cost of loss of knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Jose, CA
    Former Employee - Senior Software Engineer in San Jose, CA

    I worked at BMC Software full-time (more than 5 years)

    Pros

    Salary and benefits are usually above average. Most low-level managers are good. Mainframe hardware and working environment is one of the best in the industry.

    Cons

    Every quarter, you read the report reading between the lines to see if the axe could fall on you, and whether or not to contact head hunters. High-level management does not pay attention to biennial employee surveys. Layoffs usually hit the people who have the best product knowledge, requiring the rest to cover even more stuff while trying to learn.

    Advice to ManagementAdvice

    Stop listening to the accountants. Growth isn't forever. Value your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Houston, TX
    Current Employee - Senior Manager in Houston, TX

    I have been working at BMC Software full-time

    Pros

    Growth, training, complexity, location, colleagues

    Cons

    Organization churn, layoffs, focus, top line met by layoffs

    Advice to ManagementAdvice

    manage operations better so folks don't have to lose their jobs so often.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    No coherent vision, dis-functional Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BMC Software full-time

    Pros

    Decent compensation.
    Good work-family life balance.

    Cons

    No career development.
    Managment detached from individual contributors.
    Management takes credit for individual contributors work which makes people feel unappreciated.
    Mistrust between all different department in development: PM - Management - Engineering.
    Annual layoffs.

    Doesn't Recommend
    Disapproves of CEO

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