BT
3.0 of 5 318 reviews
www.btplc.com London, United Kingdom 5000+ Employees

BT Reviews

Updated Jun 27, 2014
All Employees Current Employees Only

3.0 318 reviews

                             

64% Approve of the CEO

BT Chief Executive Ian Livingston

Ian Livingston

(127 ratings)

50% of employees recommend this company to a friend
64 Employee Reviews Back to all reviews
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    Management factory

    Business Improvement Consultant (Former Employee)
    London, England (UK)

    ProsHome working
    The right values and policies for a healthy working environment (though these are regularly ignored in practice)

    ConsSenior management lack honesty and there can often be a culture of intimidation through abuse of performance management. Your job satisfaction in BT is really down to which manager you have and this changes every 6 months on average.

    The company often loses sight of the customer and this can be very frustrating. Ultimately, the apparent purpose of BT is to create more managers and to protect those already in place. I was a senior manager and saw this from the inside.

    Advice to Senior ManagementDesign your processes and all aspects of delivery around customers. It's so much more motivating to work in a company that places customers first, trusts staff to get on with delivering what common sense tells them is right and has the maturity to move away from a command and control management culture.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Good starting point

    Finance Manager (Former Employee)
    London, England (UK)

    ProsGood experience, skills training, nice colleagues and location. Bonus structure was amenable.

    ConsCompany didn't value the customer at all. Worked it's employees to the ground

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not a good place to work

    Senior Software Engineer (Current Employee)
    Bangalore (India)

    Proswork life balance is good but again it depends on your project. Some projects are hell..so before joining BT, confirm this from anyone who is actually working in that project. Good gang of table tennis players

    ConsThere are many to mention:-

    1. Initially you will find it smooth. problem will start when u will get your fist rating. Even for getting normal rating(AS) you need to struggle and management is too much into cost cutting. So they will always give you any bloody reason for average rating and that would affect your financial growth.

    2 Hike system is very poor. last year most people got hike in 1 digit

    3. Most of the time you will be involved working with vendors(TCS , TechM) and there is huge confusion what to do and what not. Process is not very much clear to anybody.

    Advice to Senior Managementwhy you guys are so much into cost cutting. Make people happy, provide a better and positive atmosphere. and plzzz stop recruiting all those dumb and frustrated guys who worked for BT project from vendor location. They are ruing the BT work culture.

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    Butter to management means half job is done

    Technical Analyst (Current Employee)
    Gurgaon, Haryana (India)

    ProsButter to management means half job is done

    Cons1. Inconsistent hiring like skilled people doing normal jobs while unskilled or management favorites doing the best one.
    2. The more you do buttering the more you will achieve regardless of skills and experience.
    3. Employees in Indian operations are treated as slaves.
    4. I have seen people getting 4 promotions in a single year.
    5 Flawed rating system.

    Advice to Senior ManagementIf the trend continues like this they will have to wind up Indian operations soon

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good to start your IT career, but cannot stay for long if you wanted to improve

    Customer Service Representative (Former Employee)
    Budapest (Hungary)

    ProsEasy to start and learn the basics

    Cons-Bad moral among the team
    -Managers micromanage
    -Not good work life balance

    Advice to Senior ManagementLook for people who don't bring down others, who want to work

    No, I would not recommend this company to a friend

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    Stress and lies

    Retention Adviser (Current Employee)
    Leeds, England (UK)

    ProsHuge bonus if you're good at selling - £200-£700 pm

    ConsHassle Stress No Teamwork Poor Management Bad Working Hours

    Advice to Senior Management- I've been working for this company for around 8 months now as a Retention/Customer service adviser.

    At first the job is great - you train for around 4-6 weeks in a classroom with the rest of the newbies, making friends, meeting your manager, drawing pictures and playing games. It's that simple. You get paid £250 roughly a week to sit in a class room eating sweets "training".
    Nothing you learn in training is actually relevant to the job role though.

    When you first go onto the sales floor around 4-8 weeks after joining the company, you're on a 'baby dialer'.. This basically means you get all the good calls, sales calls!
    For the first 4 weeks your keep scores are set at 100% so if you smash the sales your bonus will be massive!! A few people in my grad bay got over £1000 bonus for the first month.

    When you're out of the training bay with the nice calls, you then get awful calls filtering through to you too. These include complains - which you're not trained how to deal with, cancellations - which are often impossible to avoid and these will massively impact your keep score and finally technical and billing issues - which you can't deal with so you have to transfer - this impacts your transfers which you're also targeted on.

    For the first few weeks the job is great if you like talking to happy customers, selling things and earning bonus!
    It all goes down hill from there.
    In the first month I was there I had swapped managers and teams around 3 times, this is quite daunting still being a newbie! Especially when you still haven't quite grasped how to deal with angry complaining customers.
    Our original team of 13 people slowly dwindled to a remaining 4 people in the space of 6 weeks.
    That's how bad it is.
    Even the money cannot persuade you to stay.

    As soon as you walk through the gates at bt it's like you're locked in a prison. Managers are constantly on your back while you're on calls making you sell, not only is this distracting giving a bad customer experience, it's annoying as it was NEVER mentioned in the job description.
    Unless you're hitting targets dead on and taking breaks at set times with no toilet breaks, you're sure to get many disciplinarys and coaching sessions. Highly embarrassing being a 36 year old woman and around 10 years older than my own very inexperienced manager!
    The whole thing is a joke

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Transformation is the name of the game

    Lead Consultant (Current Employee)
    Bangalore (India)

    Pros1. High salary - BT pays good.
    2. Good infrastructure - very good office spaces.
    3. A good laptop, a smart phone and BT pays the bills.
    4. An upcoming employee engagement community.
    5. As a result of insourcing strategy lots of hirings, but very little work => Lots of free time.

    Cons1. Very loose engineering focus.
    2. Much of the work is very old school and often very mundane.
    3. Lot of politically playing (very very experienced) people on the leadership team and people managers, who play hard ball.
    4. Absolute dearth of growth. I have not seen any body getting promoted.
    5. A lot of people with no work and this will ensure that they will lose their technical acumen in no time.

    Advice to Senior ManagementHave more interaction with team members including their career aspects, passions, aspirations and more. An employee is not somebody who has been bought over with a high pay and can be commanded to be a slave.

    It is better that current contractors are hired full time for the insourcing strategy.

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    Everything is there, but nothing is there

    Senior Consultant (Current Employee)
    Bangalore (India)

    Pros1. You will get good pay package if you dare to negotiate more.
    2. Yearly increments better than service companies.
    3. Lot of challenging work and if you enjoy challenges everyday, this is the company to look for.
    4. Highly competent colleagues and work environment.

    Cons1. Pay packages are not uniform. It solely depends on previous pay package and negotiation.
    2. Even though challenging work is there, it will not add much to your profile as most of the applications use legacy technologies and the application stack which is been running from more than 10 years is completely out of date.
    3. Dumbest appraisal system I have ever seen. Employees get 4 appraisals a year and each time, we get same rating of - Achieved Standards. irrespective of amount of work done. Even if people are working too hard sacrificing their personal life, they get Achieved Standards as this is what company expects from you. It is really difficult to give importance to such appraisal system.
    4. Management is more business oriented than technology oriented. Whenever they speak, they will talk about reducing cost, increasing profit, revenue - rather than innovation and technology.
    5. So much lateral hiring. Very less chance for promotions within the company.

    Advice to Senior ManagementProbably, you should go back to vendors. You don't understand how to manage IT crowd in India and insoucing is not your cup to tea.

    No, I would not recommend this company to a friend

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    Head of Strategy

    Anonymous Employee (Current Employee)

    ProsNice people, good work balance, flexibility in schedule, easy to move into different business units and functions

    ConsPoor leadership, greater focus on slideware v. action, poor goverance structure, management won't make decisions which results in people running around in circles

    Advice to Senior ManagementNeed to learn how to make decisions

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Pay more adequate and invest in trainings and qualifications

    Bid Manager (Current Employee)
    Budapest (Hungary)

    ProsGood team lead attitude towards employees and work life balance.

    ConsPayment is not competitive and no real growth opportunity. Once you start on a salary level you hardly grow after that. So negotiate the highest possible as you are not going to get an increase soon.

    Advice to Senior ManagementPay more adequate and invest in trainings and qualifications

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at BT reviews and ratings — including employee satisfaction and approval rating for BT CEO Ian Livingston. All 64 reviews posted anonymously by BT employees.