BT Ireland Reviews

Current Employee – been working at BT Ireland full-time for more than 7 years

Pros – Home working policy allows flexibility
Young scientist - just a great event
Revamped buildings - long overdue but now done.
Central d4 location

Cons – Spineless line managers
Everything is about the numbers
Customer service is all but gone
Culture of managing good people out to avoid redundancy

Advice to Senior Management – Stop the incessant polling. You know the people are unhappy. You know what to do to fix it. Just do it, or stop pretending you care. Why not promote some good people instead of the political idiots. You won't get the results you need from these clowns.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at BT Ireland

Pros – - Flexible work arrangements
- Homeworking facility
- Subsidised canteen with decent food in Dublin

Cons – - Horrible working climate, best people are leaving the corpany week after week
- Reorgs are happening every few month, due to utter lack of strategy and direction
- Workforce is completely demotivated and cynical
- Pay reviews were poor, even when times were good
- Business is driven through time keeping, prospecting and other MIS systems, as opposed to customer focus
- complete lack of leadership from senior management and retrechment
- CYA culture is predominant
- middle management is increasingly being taken over by managers from BT Northern Ireland, who have no experience working with large MNCs, but are used to more beaurocratic systems, dealing with public sector and SME companies

Advice to Senior Management – There have been so many reorgs to transform BT Ireland, the mutation that the company is now is barely survivable. The only possible remedy is to return to the working model that was last recognised as succesful (e.g. before the BTNI and EsatBT merger) and work forward from there.

Otherwise get on with the job and close down the ROI operations, so that there is room for other companies like Vodafone to fill the space.

No, I would not recommend this company to a friend

Current Employee – been working at BT Ireland

Pros – Good Work life balance

Varied workload as BT has huge portfolio. Staff young & friendly. Central location
Lots of helpful people around the services.

Cons – Merger with BT Retail has been a disaster for BT in South, Cultural differences hugh between regions. All senior managers now based in North and all job losses are happening in South as there is No union.
Cost saving has gone ridicolous, office furmiture now being reconditioned.
Morale is lowest I have ever seen in a corporate setting.
Professional services model flawed. Middle management very poor, no vision, strategy or technical background
Lack of visibility of bigger BT, since de-merger from GS>

Focus on key accounts is to the detriment of any new business.
Key Sales staff left and replaced by poor qaulity people.
further Job losses on cards

Advice to Senior Management – Resign..

Employ new Sales with background in IT or Telecomms industry. Focus on generating new business. Employ more managers from South.

No, I would not recommend this company to a friend