BT Reviews

Updated October 22, 2014
Updated October 22, 2014
350 Reviews
2.8
350 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
1 Rating

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 50 reviews)

  • Good hours flexible schedule - good work from home policy (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 17 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 28 reviews)

More Highlights

54 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Administrator in Los Angeles, CA
    Former Employee - Network Administrator in Los Angeles, CA

    I worked at BT full-time (more than 3 years)

    Pros

    There was no pros other than getting a crappy paycheck

    Cons

    Manager in different country and didnt listen to anything. Didnt care

    Advice to ManagementAdvice

    Listen

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    BT Radianz

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - NOC in Nutley, NJ
    Current Employee - NOC in Nutley, NJ

    I have been working at BT full-time (more than 8 years)

    Pros

    Good work life balance here.

    Cons

    constantly downsizing and fear of losing job

    Advice to ManagementAdvice

    Please help us success in job

  3. 1 person found this helpful  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support in Saint Petersburg, FL
    Current Employee - Technical Support in Saint Petersburg, FL

    I have been working at BT

    Pros

    great benefits, great co-workers, nice facilities, decent pay, much flexibility. company car, perks, gift cards, rather close to the neighborhood, fiendly atmosphere, company picnics

    Cons

    no room for advancement, poor management decision making, no employee communication. team leaders know very little and sometimes a lot less than employees under them,

    Advice to ManagementAdvice

    treat employees fairly if you want them to stay in the company. also give more perks to employees for them not to leave for better comapnies

    Doesn't Recommend
    Disapproves of CEO
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  5. 3 people found this helpful  

    Backwards organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at BT

    Pros

    As a means to retire. The money starts OKish and stays OKish as you progress your "career" here.

    Cons

    Most of the company has its head in the sand, only mediocrity is rewarded. Everything about BT is fake, everything is all talk and no walk. Performance reviews don't dwell on what you have done, but on generic corporate values. Most people in the company at all levels replace real comments and speeches with a sea of trendy buzzwords. You will never hear about "something important to discuss", you will only hear about "a key enabler moving forwards".

    Advice to ManagementAdvice

    Stop acting like a dinosaur, show some respect to your employees and customers. Stop caring only about your bonuses and do what is right.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Project manager for Latam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    This is not a god company to work at,

    Cons

    there are not challeges there

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Stifled by bureaucracy, suffocation by archaic processes which do not work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer in Ipswich, England (UK)
    Current Employee - Graduate Software Engineer in Ipswich, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    It's big, you can move around a lot internally and feel like you're in a new job.

    Cons

    It's big, almost impossible to change anything and no matter where you move - it's still BT.
    Processes stifle innovation in many areas (may not be true universally).
    No room for techies, techies get put aside in favor of outsourcing and management roles.

    Advice to ManagementAdvice

    You need to change the culture of the Technology, Services and Operations arm. It's spaghetti management with layer upon layer of blockers, unnecessary challengers and bureaucratic crones. Three months to acquire a low spec server simply because the process requires 4-5 people to say no a couple of times then eventually give over doesn't help the company what-so-ever, it costs more money than you're attempting to save.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    DONT BE FOOLED BY THINKING WORKING FOR THE BIG BT IS A GOOD THING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Canterbury, England (UK)
    Former Employee - Sales in Canterbury, England (UK)

    I worked at BT full-time (less than an year)

    Pros

    Good team sprit with your team, very sociable place to work, nice customers in general.

    Cons

    Training provided by "one of the best sales people on site" only to find shortly after they was only top as they were manipulating the system (lying about their sales), If you dont read a script almost word for word from a piece of paper provided you are put on a "performance plan" which is sold to you as a good thing that will get you extra training - the training consists of three calls being listened to management obtaining written evidence of call then generally passing onto another manager for a weekly meeting, so you are basically going to work each week with possible dismissal if the company feel the need to do so! Also a nightmare to book holidays, unless of course you are dating someone in a senior position or are part of the "bt clan" Basically the job is great for someone that does not have a heart or is a yes sir no sir person or someone that is willing to allow bt to brainwash them that everything they do is the best - when it is clearly not the case!

    Advice to ManagementAdvice

    Middle management dont ask your staff questions about what they think, its not worth it as you always have a comeback answer and dont do anything about it. Upper management need to engage more with the everyday staff as im sure there is plenty that you dont know about what goes on what would shock you! Also how can a company as large as BT does not have a proper training team is beyond me! As for career oppertunities you are told there are plenty but never see them advertised!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    I have been working at BT

    Pros

    Money isn't bad but that's about as far as it goes

    Cons

    See the above, discrimination, blinkered management, harrisment and bullying.

    Advice to ManagementAdvice

    Pull your socks up, wake up and realise that people with disabilities are more than able to do the job

  10. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Dundee, Scotland (UK)
    Current Employee - Sales Advisor in Dundee, Scotland (UK)

    I have been working at BT full-time (more than an year)

    Pros

    Good bonus, sometimes you speak to really lovely people.

    Cons

    We were given 4 weeks of training which was useless, a lot of time was spent learning on how to use the software which was pretty basic rather than actually letting us know what we should expect. The example calls were hand picked which were the most simple ones and it made it look like that life will be great and jobs really easy. Even when we sat next to advisors to listen to calls they were from a different campaign that doesnt deal with usual calls. After training we entered in the "Grad Bay" stage where we were spoon fed sales calls and as soon as grad bay stage was over we were in the standard call queue.

    Customer care was non existent, they selected options to speak to faults, billing etc were passed through to sales which we werent able to deal with. Most managers arent willing to take escalations or answer questions which arent defined in the standard "toolkit". A lot of people have been recruited who have no clue about what speed and allowance mean (GB, MB, Mbytes) and they are the "Experts" guiding the customers on broadband. You get penalized for helping customers as it takes precious call time where you could be selling. The worst of all everyone in sales get penalized for selling BT sports as a standalone product because customers didnt transfer line and broadband over to BT. HR is always looking for reasons to put people on coaching plans in view of pressurizing people so they leave the job. Marketing team is out of touch with sales, every couple of months flyers are sent out to customers offering deals which sales cant honour. If not the bonus not a single person would willingly want to work on the sales floor. No acknowledgement of hard work. You start the job thinking you will make a difference and you will not treat customers like other people do but eventually you will succumb to the stat driven environment and stop caring if its a not a sales call.

    Advice to ManagementAdvice

    Have regular feedback from the people taking the calls not the managers, acknowledge hard work and dedication, HR needs to ease up a little bit and not go on witch hunts. Marketing team really needs a big shake up they are not in touch with whoever draws up the weekly targets. Be willing to put customer first.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    You only get recognition for good work if you're one of the manager's "favourites" current service operation's employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Operation's in Leeds, England (UK)
    Current Employee - Service Operation's in Leeds, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    Although I honestly can't think of many at all, I suppose it's just a currently stable company to work in really.

    Cons

    Unless you happen to be one of management's favourite little darlings your contributions will not count. Any good work done either gets discredited or just gets ignored. Further to that you will soon find yourself in the DN category. Receive any corrective feedback at any point during the quarter even right at the end, don't be surprised if you actually get marked as U - unsatisfactory.

    Working at BT has shown me that it's a bullying culture wriggled against me and designed to manage people out using the contradictory performance management system and HR. Unless you are a favorite with a pretty face. Also don't expect a decent pay increase. 2.5% really feels like being spat on or like a tramp being given 2 pence by a rich egotistical biggot despite hard work done. BT really does everything on the cheapest of the cheap, which really isn't surprising for a company with a 30 Billion pound debt (probably due to all the fines by Ofcom).

    Employees are seldomly encouraged and inspired to help them want to do better. They just get ignored, discredited and demoralised - unless a little favorite pet of management's.

    So far I have not come across one person who has said they like their services provided by BT. Friends, family and random people have all said they can't wait to move to a different provider. Slow Internet speeds, repulsively bad customer service, over charged and the list goes on.

    Advice to ManagementAdvice

    If you just ensured your employees were happy and made to feel valued and appreciated, so will our customers and shareholders also. Remember it's not just about what you do but how you do it also.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

BT Photos

Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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