BT

  www.btplc.com
  www.btplc.com

BT Reviews

Updated December 4, 2014
Updated December 4, 2014
374 Reviews
2.7
374 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gavin Patterson
12 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Highlights

59 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Administrator in Los Angeles, CA
    Former Employee - Network Administrator in Los Angeles, CA

    I worked at BT full-time (more than 3 years)

    Pros

    There was no pros other than getting a crappy paycheck

    Cons

    Manager in different country and didnt listen to anything. Didnt care

    Advice to ManagementAdvice

    Listen

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    BT Radianz

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - NOC in Nutley, NJ
    Current Employee - NOC in Nutley, NJ

    I have been working at BT full-time (more than 8 years)

    Pros

    Good work life balance here.

    Cons

    constantly downsizing and fear of losing job

    Advice to ManagementAdvice

    Please help us success in job

  3. 1 person found this helpful  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support in Saint Petersburg, FL
    Current Employee - Technical Support in Saint Petersburg, FL

    I have been working at BT

    Pros

    great benefits, great co-workers, nice facilities, decent pay, much flexibility. company car, perks, gift cards, rather close to the neighborhood, fiendly atmosphere, company picnics

    Cons

    no room for advancement, poor management decision making, no employee communication. team leaders know very little and sometimes a lot less than employees under them,

    Advice to ManagementAdvice

    treat employees fairly if you want them to stay in the company. also give more perks to employees for them not to leave for better comapnies

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Backwards organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at BT

    Pros

    As a means to retire. The money starts OKish and stays OKish as you progress your "career" here.

    Cons

    Most of the company has its head in the sand, only mediocrity is rewarded. Everything about BT is fake, everything is all talk and no walk. Performance reviews don't dwell on what you have done, but on generic corporate values. Most people in the company at all levels replace real comments and speeches with a sea of trendy buzzwords. You will never hear about "something important to discuss", you will only hear about "a key enabler moving forwards".

    Advice to ManagementAdvice

    Stop acting like a dinosaur, show some respect to your employees and customers. Stop caring only about your bonuses and do what is right.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    good company but need improvement in Indian management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SOC Analyst in Gurgaon, Haryana (India)
    Current Employee - SOC Analyst in Gurgaon, Haryana (India)

    I have been working at BT full-time (more than an year)

    Pros

    start as good company but all where is politics

    Cons

    now company thinking about there employes

    Doesn't Recommend
  7.  

    A Company That Delights In Repeating The Same Mistakes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Advisor in Manchester, England (UK)
    Former Employee - Call Centre Advisor in Manchester, England (UK)

    I worked at BT full-time (more than 10 years)

    Pros

    You can get temporary promotions, but if your face doesn't fit you will not be given the job ultimately, however still a pro as pretty much anyone is allowed to give it a go.
    Generous holidays if you can get them booked.
    If you decide to leave they make it very easy.

    Cons

    Where to start; Imagine being screamed at and threatened by customers all day ( high level complaints team and faults) and then micro-managed to the point where you are told that you have used an incorrect word while dealing with said screamer. This needs to be addressed via a performance plan, no pressure there then.
     The stress levels of employees are through the roof. At any given time, at least 2 colleagues were having a melt down and several more were off with stress related illness.
    New products are NOT trained out properly, if at all. Not allowed to inadvertantly reveal a new promotion to customers we are not told about them until after they have been rolled out, usually by a customer. We then would get rushed training where questions were not encouraged or answered.
    So, you have demotivated staff, who are penalised by customers, then managers (sometimes twice for the same call) and have little knowledge of the promotions available.
    The computer system used is unweildy and slow ( and of course, while waiting for a page to turn, you have to make small talk with your angry customer because you cant be honest about the system)
    Low level bullying is not addressed.
    High turnover of upper management. (15 years and i got a bit jaded at the sight of yet another over-excited manager telling me that their vision was the one, 12 months (max) later they and their vision had gone)

    Advice to ManagementAdvice

    Train your staff properly.
    Involve them in new promotions early and train them before launch.
    Revise the bills, they are complicated and its fairly obvious that its deliberate to hide the details of promotions and add-ons.
    Your criteria for management is flawed, good managers don't get the jobs, rubbish ones do because they have done their utmost to fit in with the in-crowd .
    You are at the forefront of communication and yet you fail to answer calls quickly and outsource abroad, your staff computer system is slow and unweildy, you dont communicate effectively from middle management to ground floor staff.
    Booking days off is nigh on impossible, make it a bit simpler and you might reduce "sick" days.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Useless from top to bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Account Manager BT Retail in Brentwood, England (UK)
    Current Employee - Key Account Manager BT Retail in Brentwood, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    Free broadband and £10 each for your Christmas meal, as long as it's outside work hours.

    Cons

    By the time the internal cogs start moving on a deal and you have pricing approved the slicker competition will be out with your old client having a slap up meal. BT Retails management are s joke who only care about themselves rather than staff or customers. They double claim deals to hit numbers whilst bullying staff. A horrid company that is going backwards fast

    Advice to ManagementAdvice

    Fire yourself and get people in that care about customers and staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    It's very very very bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)

    I have been working at BT full-time (more than 10 years)

    Pros

    There are very very few if any pros.

    Cons

    The management haven't a clue about motivating people.

    Advice to ManagementAdvice

    They would not listen to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Disgusting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Perth, Western Australia (Australia)
    Former Employee - Network Engineer in Perth, Western Australia (Australia)

    I worked at BT as a contractor (less than an year)

    Pros

    Nothing really good about this company.

    Cons

    No management support, no processes, no team spirit, no can do attitude. If you work for BT you will have to deal with big ego, low knowledge and unfriendly people.

    Advice to ManagementAdvice

    I had the chance to be on both sides. I was a BT client for 2 different companies and I also have worked for BT. Both experiences were frustrating.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Project manager for Latam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    This is not a god company to work at,

    Cons

    there are not challeges there

    Doesn't Recommend
    Negative Outlook

BT Photos

Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
Inside the office

+ Add Photo

Work at BT? Share Your Experiences

BT

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.