BT Reviews

Updated July 26, 2015
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BT CEO Gavin Patterson
Gavin Patterson
16 Ratings

Pros
  • work life balance is good but again it depends on your project (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)

Cons
  • work life balance needs to be reviewed (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Pros and Cons

82 Employee Reviews

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  1. Rounding Error pay increases

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at BT full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good diversity of assignments, when they are successful in selling something.

    Cons

    Lack of recognition or is it negative recognition? Consultants have not seen any increases for over 5 years plus and for the fortunate ones this year, if someone didn't tell us, the increase would be lost in rounding.

    Advice to Management

    People are your most valuable asset. Recognize this and the business will benefit.


  2. Helpful (2)

    Terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Administrator in Los Angeles, CA
    Former Employee - Network Administrator in Los Angeles, CA

    I worked at BT full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There was no pros other than getting a crappy paycheck

    Cons

    Manager in different country and didnt listen to anything. Didnt care

    Advice to Management

    Listen


  3. BT Radianz

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC in Nutley, NJ
    Current Employee - NOC in Nutley, NJ

    I have been working at BT full-time (More than 8 years)

    Pros

    Good work life balance here.

    Cons

    constantly downsizing and fear of losing job

    Advice to Management

    Please help us success in job


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    not good

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Saint Petersburg, FL
    Current Employee - Technical Support in Saint Petersburg, FL

    I have been working at BT

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great benefits, great co-workers, nice facilities, decent pay, much flexibility. company car, perks, gift cards, rather close to the neighborhood, fiendly atmosphere, company picnics

    Cons

    no room for advancement, poor management decision making, no employee communication. team leaders know very little and sometimes a lot less than employees under them,

    Advice to Management

    treat employees fairly if you want them to stay in the company. also give more perks to employees for them not to leave for better comapnies


  6. Helpful (3)

    Backwards organisation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at BT

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    As a means to retire. The money starts OKish and stays OKish as you progress your "career" here.

    Cons

    Most of the company has its head in the sand, only mediocrity is rewarded. Everything about BT is fake, everything is all talk and no walk. Performance reviews don't dwell on what you have done, but on generic corporate values. Most people in the company at all levels replace real comments and speeches with a sea of trendy buzzwords. You will never hear about "something important to discuss", you will only hear about "a key enabler moving forwards".

    Advice to Management

    Stop acting like a dinosaur, show some respect to your employees and customers. Stop caring only about your bonuses and do what is right.


  7. Senior sales professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Online Accounts Manager & Major Accounts Manager in Birmingham, England (UK)
    Current Employee - Senior Online Accounts Manager & Major Accounts Manager in Birmingham, England (UK)

    I have been working at BT (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Absolutely none nothing positive about working here avoid at ALL cists

    Cons

    Culture of bullying discrimination weak spiteful middle management promoted sideways for dreadful business decisions higher management old and out of touch. Actively encourage an environment where management are so terrified for their own skin that they apply ridiculous personal performance measures to actively remove anyone deemed as a threat to their precarious position

    Advice to Management

    As you are the ones cresting tge culture that actively breeds the bullying discrimination it is to the CEO this goes out to. Man up. Start REALLY listening to your staff and pretending all is good with the world. You gave some truly appalling middle and senior management.


  8. Politics all Over..Feel of Call Centre...Avoid BT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Bangalore (India)
    Current Employee - Consultant in Bangalore (India)

    I have been working at BT

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    1 Flexible work hours but that too depends upon the project and the manager.

    Cons

    1 You will have to struggle to get the minimum rating in BT as the UK management and Indian Management is so disconnected and it will impact your hike % and you will be left frustrated. 2 Managers are best fit for joining politics instead of working in BT. 3 You will be put in the project with minimal training and you have to struggle to get the knowlege out of vendors which is not willing to provide you the necessary information as they want to save their own Job. 4 No strainght forward policy for insourcing any project. 5 In some cases/teams your performance feedback will be taken from the Vendors. 6 Avoid joining BT if possible/if necessary join it as an intermediate jump.

    Advice to Management

    1 Let them do the brainstroming among themselves and appoint some more reediculous managers to help raise the attrition rate. 2 I dont know the management ...:-)


  9. AGIP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Bangalore (India)
    Current Employee - Senior Project Manager in Bangalore (India)

    I have been working at BT

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    A Decent salary A Decent leave policy

    Cons

    Worst management HR as puppet Zero people skill Indian Management manipulate Internal people survey for better score. You are treated worst than the vendors. Vendors has the upper hand as they dictate the terms. BT UK employees takes BT india as another vendor so the respect is minimum . Very cheap polities are played here. You need to be very close of the top management to survive. Poor work quality. You can be a victim of bulling. Attrition very high around 35%.

    Advice to Management

    UK management should take more control. HR to be more visible and more in control and listen to people issues. BT india should be treated with more respect. BT people survey should not be allowed to be manipulated . Throw out the managers who bullies their direct reports.


  10. Working for AGIP is a Crap !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bangalore (India)
    Current Employee - Anonymous Employee in Bangalore (India)

    I have been working at BT full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Retirement Job - Less Stress, you will enjoy your personal life. - Good salary and benefits

    Cons

    - Not a chance for career growth, only select individual closer to Management will get this. - Your work does not count, what matter is how close you are with Sr.Management - No interesting work. Very boring outdated technologies work. - You spend more time in powerpoint, excel and conference calls - In reality India is used for cost advantage and Job security for senior managers. - Kind of rigour they do in interview not reflected in the Job you do. - No learning and you will unlearn what you have learned so far. - No Onsite career opportunities.

    Advice to Management

    - You are better of closing this centre. Do not hire people as you can't promote them. How many STST01 / STST02 got promoted in the last 12 months? - You are better off hiring science graduates rather for the work you do. That way you can achieve the cost benefits you are looking.


  11. Bullied out or the company

    • Work/Life Balance
    Former Employee - Inbound Service Manager in Colchester, England (UK)
    Former Employee - Inbound Service Manager in Colchester, England (UK)

    I worked at BT

    Pros

    Good wages and pension and share saving scheme

    Cons

    Performance management a unfair tool to cut head count and demoralise staff no respect for staff pick on certain targets like staff who are quiet and take pride in there work

    Advice to Management

    Get a life



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