BT Reviews

Updated October 12, 2014
Updated October 12, 2014
350 Reviews
2.8
350 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
1 Rating

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 50 reviews)

  • Good hours flexible schedule - good work from home policy (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 17 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 28 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great opportunity for some, close to nothing for others - A business in dire need of modernisation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer in Sheffield, England (UK)
    Current Employee - Graduate Software Engineer in Sheffield, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    - Good employee benefits: Free Internet, Free TV, Free Telephone
    - Good Graduate Salary: 31k+ with bonuses and stock options
    - Good Training Opportunities and Certifications: Cisco CCNA and many others
    - If you get into the right team and get the right type of work, it can be pretty rewarding.

    Cons

    - Non-technical staff in technical roles or making technical decisions with little understanding.

    - Poor Performance Management / Employee Grading (this decides salary and bonus).

    - Doesn't take software development seriously enough even though they are effectively a tech company.

    - Managers (and other senior staff) change roles frequently for promotions or new roles. After they move, they are effectively no longer held accountable for the previous decisions they made or anything they worked on, even if it costs the business money.

    - Poor project management (hint: The Mythical Man Month was written in 1975, why are these mistakes still being made?)

    - Hiring Graduates for numbers (as many staff are retiring every year) into roles which are not clear cut or well defined. I've seen some graduates with computer science or engineering degrees put into project manager roles.

    - Rife with focus on business processes instead of getting things done, politics, bureaucracy, over complication: I work a set number of hours on a set project, why do I need to fill in a time sheet?

    - Increasing challenge to remove employees means a lack of resource: entire teams replaced with subcontractors while some people still remain in useless roles, monitoring useless data with little to no value for the business.

    - Empire Building: empire-building is demonstrated when individuals or small groups attempt to gain control over key projects and initiatives to maximize job security and promotability

    Advice to ManagementAdvice

    - Don't hire graduates to hit targets, give them defined roles with defined training and a clear vision for the future.

    - Improve performance management, maybe consider doing it bi-annual.

    - Consider giving managers a period of 'lock-in' before they can change roles, or at least make sure they are held accountable for what they previously worked on for several months/year after they change role.

    - Many employees shouldn't have to do time sheets, yet can still be penalised for when they don't arrive on time.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Pathetic company a bid no no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Gurgaon, Haryana (India)
    Current Employee - Analyst in Gurgaon, Haryana (India)

    I have been working at BT full-time (more than an year)

    Pros

    no work at all
    No support by management
    if oyu are taking leaves that is urgent for you you get development needed and are blocked from IJPs

    Cons

    salaries difference is large as per differnt organisations
    No Employee support
    Hire you for different profile and put you into different profile.

    Advice to ManagementAdvice

    get some trainings on management dont do stupidest of things

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Leeds, England (UK)
    Current Employee - Senior Project Manager in Leeds, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    Some parts of the business have an ok work life balance. Good annual leave allowance

    Cons

    No real opportunities for growth. Very set in its ways

    Doesn't Recommend
    Positive Outlook
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  5.  

    The Tricky "Group Procurement Team" in BT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Procurement Manager in Beijing, Beijing (China)
    Former Employee - Procurement Manager in Beijing, Beijing (China)

    I worked at BT full-time (less than an year)

    Pros

    The management hierachy is not flat while the senior management team set-up the un-realistic costs-saving target crazily.

    Cons

    Only focus on the costs-saving data massaging and cooking.

    Advice to ManagementAdvice

    Hari, as BT Chief Procurement Officer (CPO), should consider how to improve the professionalism of this global function team instead of cooking the un-real costs saving data.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Pays good but lack of wow factor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Bangalore (India)
    Current Employee - Software Developer in Bangalore (India)

    I have been working at BT full-time (more than an year)

    Pros

    Good Compensation to attract people.

    Cons

    Work and Work Life Balance not good. Only quantity, no quality.

  7.  

    Finance Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Analyst in Budapest (Hungary)
    Current Employee - Finance Analyst in Budapest (Hungary)

    I have been working at BT full-time (more than 3 years)

    Pros

    Can quickly swith positions while starting as a graduate.

    Cons

    - You have to be in a good relationship with the management if you want to get higher or have your salary upgrade.
    - Your positions name (so your salary and bonus) is not decided based on your knowledge but based on rules like how many years you have in work (result: you may make the SAME job as your colleague next to you, but get only half of the bonus she has and 60% salary, just because of the name of the position, the performance is not that "important").
    - In the Shared Service Center every employee below the management is handled like an asset that can be easily replaced (so they do not care to much about motivation).
    - No chance to join foreign offices.

    Advice to ManagementAdvice

    - Pay more attention to the salary and when someone perform in a good way and his/her salary is below the average (of people doing the same job) raise the money to the average.
    - Start treating employees as valuable workforce and pay more attention to their roatation within the company so they may wider their knowledge and that would be a use for everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Management factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Improvement Consultant in London, England (UK)
    Former Employee - Business Improvement Consultant in London, England (UK)

    I worked at BT full-time (more than 10 years)

    Pros

    Home working
    The right values and policies for a healthy working environment (though these are regularly ignored in practice)

    Cons

    Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management. Your job satisfaction in BT is really down to which manager you have and this changes every 6 months on average.

    The company often loses sight of the customer and this can be very frustrating. Ultimately, the apparent purpose of BT is to create more managers and to protect those already in place. I was a senior manager and saw this from the inside.

    Advice to ManagementAdvice

    Design your processes and all aspects of delivery around customers. It's so much more motivating to work in a company that places customers first, trusts staff to get on with delivering what common sense tells them is right and has the maturity to move away from a command and control management culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    BT needs to stay closely with your people/employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Security Systems in Hortolândia (Brazil)
    Current Employee - Specialist Security Systems in Hortolândia (Brazil)

    I have been working at BT full-time (more than 5 years)

    Pros

    Good place to work and development, co-workers/collegues helps you every time when you need, good benfits packages, good bonus payment.

    Cons

    Poor career plan, poor salary in comparison with other companies/concurrents, managers need to work closely with their staff, Human Resources and Talent Development team needs to work to improve internal people; HR folks prefer to pay more to guys contracted out from BT than increase salary to BT people that applied at same position opened internaly on BT - that is terrible and unacceptable. Gaps on process between sales team and delivery/implementation team;

    Advice to ManagementAdvice

    They need to review and implement a solid career plan.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Bangalore (India)
    Current Employee - Senior Software Engineer in Bangalore (India)

    I have been working at BT full-time (more than an year)

    Pros

    work life balance is good but again it depends on your project. Some projects are hell..so before joining BT, confirm this from anyone who is actually working in that project. Good gang of table tennis players

    Cons

    There are many to mention:-

    1. Initially you will find it smooth. problem will start when u will get your fist rating. Even for getting normal rating(AS) you need to struggle and management is too much into cost cutting. So they will always give you any bloody reason for average rating and that would affect your financial growth.

    2 Hike system is very poor. last year most people got hike in 1 digit

    3. Most of the time you will be involved working with vendors(TCS , TechM) and there is huge confusion what to do and what not. Process is not very much clear to anybody.

    Advice to ManagementAdvice

    why you guys are so much into cost cutting. Make people happy, provide a better and positive atmosphere. and plzzz stop recruiting all those dumb and frustrated guys who worked for BT project from vendor location. They are ruing the BT work culture.

  11. 1 person found this helpful  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in London, England (UK)
    Former Employee - Finance Manager in London, England (UK)

    I worked at BT full-time (more than 3 years)

    Pros

    Good experience, skills training, nice colleagues and location. Bonus structure was amenable.

    Cons

    Company didn't value the customer at all. Worked it's employees to the ground

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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